TREA

Seema Sheth-Voss

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  • Cambridge, MA, US
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Patents Grantslast 30 patents

  • Information Patent Grant

    Hold queue position publication
    • Patent number 7,130,411
    • Issue date Oct 31, 2006
    • International Business Machines Corporation
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Grant

    Enabling caller controlled hold queue position adjustment
    • Patent number 7,095,842
    • Issue date Aug 22, 2006
    • International Business Machines Corporation
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Grant

    Hold queue management
    • Patent number 7,050,568
    • Issue date May 23, 2006
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Grant

    Expert hold queue management
    • Patent number 6,959,081
    • Issue date Oct 25, 2005
    • International Business Machines Corporation
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Grant

    Managing caller profiles across multiple call hold centers
    • Patent number 6,826,276
    • Issue date Nov 30, 2004
    • International Business Machines Corporation
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

  • Information Patent Application

    Voice browsing while waiting in a hold queue
    • Publication number 20030103618
    • Publication date Jun 5, 2003
    • International Business Machines Corporation
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    Enabling caller controlled hold queue position adjustment
    • Publication number 20030103619
    • Publication date Jun 5, 2003
    • IBM CORPORATION
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    Expert hold queue management
    • Publication number 20030103621
    • Publication date Jun 5, 2003
    • International Business Machines Corporation
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    Managing caller profiles across multiple call hold centers
    • Publication number 20030103617
    • Publication date Jun 5, 2003
    • IBM CORPORATION
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    Hold queue position publication
    • Publication number 20030103620
    • Publication date Jun 5, 2003
    • International Business Machines Corporation
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    Hold queue management
    • Publication number 20030035531
    • Publication date Feb 20, 2003
    • International Business Machines Corporation
    • Michael Wayne Brown
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE