Shannon L. Copeland

Person

Atlanta, GA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Dynamic dashboard administration
- Patent number 12,026,525
- Issue date Jul 2, 2024
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Semantic inferencing in customer relationship management
- Patent number 12,001,972
- Issue date Jun 4, 2024
- Accenture Global Solutions Limited
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic lead generation
- Patent number 11,853,930
- Issue date Dec 26, 2023
- Accenture Global Solutions Limited
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call preparation engine for customer relationship management
- Patent number 11,816,677
- Issue date Nov 14, 2023
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Product presentation for customer relationship management
- Patent number 11,797,586
- Issue date Oct 24, 2023
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic formation of inside sales team or expert support team
- Patent number 11,507,903
- Issue date Nov 22, 2022
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agnostic customer relationship management with browser overlay and...
- Patent number 11,481,785
- Issue date Oct 25, 2022
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic scripts for tele-agents
- Patent number 11,475,488
- Issue date Oct 18, 2022
- Accenture Global Solutions Limited
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Semantic call notes
- Patent number 11,468,882
- Issue date Oct 11, 2022
- Accenture Global Solutions Limited
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agnostic augmentation of a customer relationship management applica...
- Patent number 11,443,264
- Issue date Sep 13, 2022
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agnostic customer relationship management with agent hub and browse...
- Patent number 11,392,960
- Issue date Jul 19, 2022
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Semantic CRM mobile communications sessions
- Patent number 11,132,695
- Issue date Sep 28, 2021
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Asynchronous multi-dimensional platform for customer and tele-agent...
- Patent number 10,972,608
- Issue date Apr 6, 2021
- N3, LLC
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Semantic artificial intelligence agent
- Patent number 10,951,763
- Issue date Mar 16, 2021
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Semantic jargon
- Patent number 10,923,114
- Issue date Feb 16, 2021
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Semantic artificial intelligence agent
- Patent number 10,742,813
- Issue date Aug 11, 2020
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Semantic CRM transcripts from mobile communications sessions
- Patent number 10,623,572
- Issue date Apr 14, 2020
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
HALFALOGUE INSIGHT GENERATION
- Publication number 20230274295
- Publication date Aug 31, 2023
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME COLLATERAL RECOMMENDATION
- Publication number 20230274322
- Publication date Aug 31, 2023
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MACHINE LEARNING-BASED CONVERSATION ANALYSIS
- Publication number 20230267370
- Publication date Aug 24, 2023
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UNIFIED, CROSS-CHANNEL, MULTIDIMENSIONAL INSIGHT GENERATION
- Publication number 20230162121
- Publication date May 25, 2023
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC DASHBOAD ADMINISTRATION
- Publication number 20230141296
- Publication date May 11, 2023
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MOBILE INTELLIGENT OUTSIDE SALES ASSISTANT
- Publication number 20230048077
- Publication date Feb 16, 2023
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL PREPARATION ENGINE FOR CUSTOMER RELATIONSHIP MANAGEMENT
- Publication number 20220350963
- Publication date Nov 3, 2022
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PRODUCT PRESENTATION FOR CUSTOMER RELATIONSHIP MANAGEMENT
- Publication number 20220229861
- Publication date Jul 21, 2022
- Accenture Global Solutions Limited
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC FORMATION OF INSIDE SALES TEAM OR EXPERT SUPPORT TEAM
- Publication number 20220108261
- Publication date Apr 7, 2022
- N3, LLC
- SHANNON COPELAND
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENTERPRISE LEVEL SALES MANAGEMENT SYSTEM AND METHOD INCLUDING REAL-...
- Publication number 20210406964
- Publication date Dec 30, 2021
- N3, LLC
- SHANNON COPELAND
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGNOSTIC CUSTOMER RELATIONSHIP MANAGEMENT WITH BROWSER OVERLAY AND...
- Publication number 20210334816
- Publication date Oct 28, 2021
- N3, LLC
- SHANNON COPELAND
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGNOSTIC CUSTOMER RELATIONSHIP MANAGEMENT WITH AGENT HUB AND BROWSE...
- Publication number 20210334815
- Publication date Oct 28, 2021
- N3, LLC
- SHANNON COPELAND
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGNOSTIC CRM AUGMENTATION WITH A DISPLAY SCREEN
- Publication number 20210334756
- Publication date Oct 28, 2021
- N3, LLC
- SHANNON COPELAND
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGNOSTIC AUGMENTATION OF A CUSTOMER RELATIONSHIP MANAGEMENT APPLICA...
- Publication number 20210232996
- Publication date Jul 29, 2021
- N3, LLC
- SHANNON COPELAND
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ASYNCHRONOUS MULTI-DIMENSIONAL PLATFORM FOR CUSTOMER AND TELE-AGENT...
- Publication number 20200382642
- Publication date Dec 3, 2020
- N3, LLC
- Shannon Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SEMANTIC ARTIFICIAL INTELLIGENCE AGENT
- Publication number 20200329143
- Publication date Oct 15, 2020
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SEMANTIC ARTIFICIAL INTELLIGENCE AGENT
- Publication number 20200153964
- Publication date May 14, 2020
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SEMANTIC CRM MOBILE COMMUNICATIONS SESSIONS
- Publication number 20200143383
- Publication date May 7, 2020
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SEMANTIC INFERENCING IN CUSTOMER RELATIONSHIP MANAGEMENT
- Publication number 20200134492
- Publication date Apr 30, 2020
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SEMANTIC JARGON
- Publication number 20200118555
- Publication date Apr 16, 2020
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SEMANTIC CALL NOTES
- Publication number 20200111485
- Publication date Apr 9, 2020
- N3, LLC
- Shannon L. Copeland
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DYNAMIC LEAD GENERATION
- Publication number 20190188617
- Publication date Jun 20, 2019
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Dynamic Scripts for Tele-Agents
- Publication number 20190080370
- Publication date Mar 14, 2019
- N3, LLC
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS AND SYSTEMS FOR DETERMINING RISK ASSOCIATED WITH A REQUIREM...
- Publication number 20120226519
- Publication date Sep 6, 2012
- Kilpatrick, Stockton & Townsend LLP
- Shannon L. Copeland
- G06 - COMPUTING CALCULATING COUNTING

Shannon L. Copeland

Person

Patents Grantslast 30 patents

Dynamic dashboard administration

Semantic inferencing in customer relationship management

Dynamic lead generation

Call preparation engine for customer relationship management

Product presentation for customer relationship management

Dynamic formation of inside sales team or expert support team

Agnostic customer relationship management with browser overlay and...

Dynamic scripts for tele-agents

Semantic call notes

Agnostic augmentation of a customer relationship management applica...

Agnostic customer relationship management with agent hub and browse...

Semantic CRM mobile communications sessions

Asynchronous multi-dimensional platform for customer and tele-agent...

Semantic artificial intelligence agent

Semantic jargon

Semantic artificial intelligence agent

Semantic CRM transcripts from mobile communications sessions

Patents Applicationslast 30 patents

HALFALOGUE INSIGHT GENERATION

REAL-TIME COLLATERAL RECOMMENDATION

MACHINE LEARNING-BASED CONVERSATION ANALYSIS

UNIFIED, CROSS-CHANNEL, MULTIDIMENSIONAL INSIGHT GENERATION

DYNAMIC DASHBOAD ADMINISTRATION

MOBILE INTELLIGENT OUTSIDE SALES ASSISTANT

CALL PREPARATION ENGINE FOR CUSTOMER RELATIONSHIP MANAGEMENT

PRODUCT PRESENTATION FOR CUSTOMER RELATIONSHIP MANAGEMENT

DYNAMIC FORMATION OF INSIDE SALES TEAM OR EXPERT SUPPORT TEAM

ENTERPRISE LEVEL SALES MANAGEMENT SYSTEM AND METHOD INCLUDING REAL-...

AGNOSTIC CUSTOMER RELATIONSHIP MANAGEMENT WITH BROWSER OVERLAY AND...

AGNOSTIC CUSTOMER RELATIONSHIP MANAGEMENT WITH AGENT HUB AND BROWSE...

AGNOSTIC CRM AUGMENTATION WITH A DISPLAY SCREEN

AGNOSTIC AUGMENTATION OF A CUSTOMER RELATIONSHIP MANAGEMENT APPLICA...

ASYNCHRONOUS MULTI-DIMENSIONAL PLATFORM FOR CUSTOMER AND TELE-AGENT...

SEMANTIC ARTIFICIAL INTELLIGENCE AGENT

SEMANTIC ARTIFICIAL INTELLIGENCE AGENT

SEMANTIC CRM MOBILE COMMUNICATIONS SESSIONS

SEMANTIC INFERENCING IN CUSTOMER RELATIONSHIP MANAGEMENT

SEMANTIC JARGON

SEMANTIC CALL NOTES

DYNAMIC LEAD GENERATION

Dynamic Scripts for Tele-Agents

METHODS AND SYSTEMS FOR DETERMINING RISK ASSOCIATED WITH A REQUIREM...