Shawn Henry

Person

Brooklyn, NY, US

People

Patents Grantslast 30 patents

Information Patent Grant
Third-party service for suggesting a response to a received message
- Patent number 12,039,545
- Issue date Jul 16, 2024
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Generating conversation descriptions using neural networks
- Patent number 11,880,666
- Issue date Jan 23, 2024
- ASAPP, INC.
- Kevin Yang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predicting customer support requests
- Patent number 11,790,376
- Issue date Oct 17, 2023
- ASAPP, INC.
- Vicky Sehrawat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatically suggesting completions of text
- Patent number 11,615,422
- Issue date Mar 28, 2023
- ASAPP, INC.
- Gustavo Sapoznik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Removing personal information from text using multiple levels of re...
- Patent number 11,386,259
- Issue date Jul 12, 2022
- ASAPP, INC.
- Frederick William Poe Heckel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Processing an incomplete message with a neural network to generate...
- Patent number 11,216,510
- Issue date Jan 4, 2022
- ASAPP, INC.
- Lisa Lijia Jiang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Identifying representative conversations using a state model
- Patent number 10,984,781
- Issue date Apr 20, 2021
- ASAPP, INC.
- Michael Griffiths
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated upsells in customer conversations
- Patent number 10,885,529
- Issue date Jan 5, 2021
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Removing personal information from text using a neural network
- Patent number 10,878,181
- Issue date Dec 29, 2020
- ASAPP, INC.
- Frederick William Poe Heckel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Using a neural network to optimize processing of user requests
- Patent number 10,762,423
- Issue date Sep 1, 2020
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Using semantic processing for customer support
- Patent number 10,535,071
- Issue date Jan 14, 2020
- ASAPP, INC.
- Vicky Sehrawat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Maintaining quality of customer support messages
- Patent number 10,489,792
- Issue date Nov 26, 2019
- ASAPP, INC.
- Joseph Ellsworth Hackman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Word hash language model
- Patent number 10,482,875
- Issue date Nov 19, 2019
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatically suggesting resources for responding to a request
- Patent number 10,453,074
- Issue date Oct 22, 2019
- ASAPP, INC.
- Gustavo Sapoznik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Detecting events from customer support sessions
- Patent number 10,334,106
- Issue date Jun 25, 2019
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Removing personal information from text using a neural network
- Patent number 10,169,315
- Issue date Jan 1, 2019
- ASAPP, INC.
- Frederick William Poe Heckel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Word hash language model
- Patent number 10,109,275
- Issue date Oct 23, 2018
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Detecting events from customer support sessions
- Patent number 10,097,690
- Issue date Oct 9, 2018
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Using semantic processing for customer support
- Patent number 10,083,451
- Issue date Sep 25, 2018
- ASAPP, INC.
- Vicky Sehrawat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method, medium, and system for responding to customer requests with...
- Patent number 9,892,414
- Issue date Feb 13, 2018
- ASAPP, INC.
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatically suggesting responses to a received message
- Patent number 9,805,371
- Issue date Oct 31, 2017
- ASAPP, INC.
- Gustavo Sapoznik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatically suggesting completions of text
- Patent number 9,807,037
- Issue date Oct 31, 2017
- ASAPP, INC.
- Gustavo Sapoznik
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatically responding to a request of a user
- Patent number 9,715,496
- Issue date Jul 25, 2017
- ASAPP, INC.
- Gustavo Sapoznik
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
THIRD-PARTY SERVICE FOR SUGGESTING A RESPONSE TO A RECEIVED MESSAGE
- Publication number 20230214847
- Publication date Jul 6, 2023
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REMOVING PERSONAL INFORMATION FROM TEXT USING MULTIPLE LEVELS OF RE...
- Publication number 20210073461
- Publication date Mar 11, 2021
- ASAPP, INC
- Frederick William Poe Heckel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATICALLY SUGGESTING COMPLETIONS OF TEXT
- Publication number 20200327555
- Publication date Oct 15, 2020
- ASAPP, INC
- Gustavo Sapoznik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GENERATING CONVERSATION DESCRIPTIONS USING NEURAL NETWORKS
- Publication number 20200250265
- Publication date Aug 6, 2020
- ASAPP, INC
- Kevin Yang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
IDENTIFYING REPRESENTATIVE CONVERSATIONS USING A STATE MODEL
- Publication number 20200234694
- Publication date Jul 23, 2020
- ASAPP, INC
- Michael Griffiths
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PREDICTING CUSTOMER SUPPORT REQUESTS
- Publication number 20200118143
- Publication date Apr 16, 2020
- ASAPP, INC
- Vicky Sehrawat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROCESSING AN INCOMPLETE MESSAGE WITH A NEURAL NETWORK TO GENERATE...
- Publication number 20200042613
- Publication date Feb 6, 2020
- ASAPP, INC
- Lisa Lijia Jiang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SUGGESTING A RESPONSE TO A MESSAGE BY SELECTING A TEMPLATE USING A...
- Publication number 20200019609
- Publication date Jan 16, 2020
- ASAPP, INC
- Lili Yu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REMOVING PERSONAL INFORMATION FROM TEXT USING A NEURAL NETWORK
- Publication number 20190332658
- Publication date Oct 31, 2019
- ASAPP, INC
- Frederick William Poe Heckel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MAINTAINING QUALITY OF CUSTOMER SUPPORT MESSAGES
- Publication number 20190213601
- Publication date Jul 11, 2019
- ASAPP, INC
- Joseph Ellsworth Hackman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USING A NEURAL NETWORK TO OPTIMIZE PROCESSING OF USER REQUESTS
- Publication number 20190065948
- Publication date Feb 28, 2019
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DETERMINING TO DISPATCH A TECHNICIAN FOR CUSTOMER SUPPORT
- Publication number 20190019197
- Publication date Jan 17, 2019
- ASAPP, INC
- Denisa Anca Olteanu Roberts
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WORD HASH LANGUAGE MODEL
- Publication number 20190019503
- Publication date Jan 17, 2019
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SELECTION OF CUSTOMER SERVICE REQUESTS
- Publication number 20180374029
- Publication date Dec 27, 2018
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USING SEMANTIC PROCESSING FOR CUSTOMER SUPPORT
- Publication number 20180365702
- Publication date Dec 20, 2018
- ASAPP, INC
- Vicky Sehrawat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED UPSELLS IN CUSTOMER CONVERSATIONS
- Publication number 20180253734
- Publication date Sep 6, 2018
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WORD HASH LANGUAGE MODEL
- Publication number 20180174579
- Publication date Jun 21, 2018
- ASAPP, INC
- Shawn Henry
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SUGGESTING RESOURCES USING CONTEXT HASHING
- Publication number 20180174037
- Publication date Jun 21, 2018
- ASAPP, INC
- Shawn Henry
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USING SEMANTIC PROCESSING FOR CUSTOMER SUPPORT
- Publication number 20180012232
- Publication date Jan 11, 2018
- ASAPP, INC
- Vicky Sehrawat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATICALLY SUGGESTING RESOURCES FOR RESPONDING TO A REQUEST
- Publication number 20180012231
- Publication date Jan 11, 2018
- ASAPP, INC
- Gustavo Sapoznik
- G06 - COMPUTING CALCULATING COUNTING

Shawn Henry

Person

Patents Grantslast 30 patents

Third-party service for suggesting a response to a received message

Generating conversation descriptions using neural networks

Predicting customer support requests

Automatically suggesting completions of text

Removing personal information from text using multiple levels of re...

Processing an incomplete message with a neural network to generate...

Identifying representative conversations using a state model

Automated upsells in customer conversations

Removing personal information from text using a neural network

Using a neural network to optimize processing of user requests

Using semantic processing for customer support

Maintaining quality of customer support messages

Word hash language model

Automatically suggesting resources for responding to a request

Detecting events from customer support sessions

Removing personal information from text using a neural network

Word hash language model

Detecting events from customer support sessions

Using semantic processing for customer support

Method, medium, and system for responding to customer requests with...

Automatically suggesting responses to a received message

Automatically suggesting completions of text

Automatically responding to a request of a user

Patents Applicationslast 30 patents

THIRD-PARTY SERVICE FOR SUGGESTING A RESPONSE TO A RECEIVED MESSAGE

REMOVING PERSONAL INFORMATION FROM TEXT USING MULTIPLE LEVELS OF RE...

AUTOMATICALLY SUGGESTING COMPLETIONS OF TEXT

GENERATING CONVERSATION DESCRIPTIONS USING NEURAL NETWORKS

IDENTIFYING REPRESENTATIVE CONVERSATIONS USING A STATE MODEL

PREDICTING CUSTOMER SUPPORT REQUESTS

PROCESSING AN INCOMPLETE MESSAGE WITH A NEURAL NETWORK TO GENERATE...

SUGGESTING A RESPONSE TO A MESSAGE BY SELECTING A TEMPLATE USING A...

REMOVING PERSONAL INFORMATION FROM TEXT USING A NEURAL NETWORK

MAINTAINING QUALITY OF CUSTOMER SUPPORT MESSAGES

USING A NEURAL NETWORK TO OPTIMIZE PROCESSING OF USER REQUESTS

DETERMINING TO DISPATCH A TECHNICIAN FOR CUSTOMER SUPPORT

WORD HASH LANGUAGE MODEL

SELECTION OF CUSTOMER SERVICE REQUESTS

USING SEMANTIC PROCESSING FOR CUSTOMER SUPPORT

AUTOMATED UPSELLS IN CUSTOMER CONVERSATIONS

WORD HASH LANGUAGE MODEL

SUGGESTING RESOURCES USING CONTEXT HASHING

USING SEMANTIC PROCESSING FOR CUSTOMER SUPPORT

AUTOMATICALLY SUGGESTING RESOURCES FOR RESPONDING TO A REQUEST