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Sheldon J. Davis
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Guelph, CA
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Patents Grants
last 30 patents
Information
Patent Grant
Variable capture between applications
Patent number
9,876,860
Issue date
Jan 23, 2018
Avaya Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Agent rating prediction and routing
Patent number
9,860,380
Issue date
Jan 2, 2018
Avaya Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Predictive model for abandoned calls
Patent number
9,609,133
Issue date
Mar 28, 2017
Avaya Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamic management of collaboration sessions using real-time text a...
Patent number
9,531,782
Issue date
Dec 27, 2016
Avaya Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Workflow manager
Patent number
6,744,761
Issue date
Jun 1, 2004
Nortel Networks Limited
Seth C. Neumann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Communications handling center and communications forwarding method...
Patent number
6,314,177
Issue date
Nov 6, 2001
Nortel Networks Limited
Sheldon Joseph Davis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
PREDICTIVE MODEL FOR ABANDONED CALLS
Publication number
20160295020
Publication date
Oct 6, 2016
AVAYA INC.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DYNAMIC MANAGEMENT OF COLLABORATION SESSIONS USING REAL-TIME TEXT A...
Publication number
20150215365
Publication date
Jul 30, 2015
AVAYA INC.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AGENT RATING PREDICTION AND ROUTING
Publication number
20150215463
Publication date
Jul 30, 2015
AVAYA INC.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VARIABLE CAPTURE BETWEEN APPLICATIONS
Publication number
20150120904
Publication date
Apr 30, 2015
AVAYA INC.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for proactively sending a message
Publication number
20040010431
Publication date
Jan 15, 2004
Andrew Thomas
G06 - COMPUTING CALCULATING COUNTING