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Shimon Keren
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Sunnyvale, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
System and method for processing agent interactions
Patent number
8,971,517
Issue date
Mar 3, 2015
Verint Americas Inc.
Shimon Keren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for integrated display of multiple types of call...
Patent number
8,670,552
Issue date
Mar 11, 2014
Verint Systems, Inc.
Shimon Keren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for detecting and displaying business transactions
Patent number
8,160,233
Issue date
Apr 17, 2012
Verint Americas Inc.
Shimon Keren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for workforce optimization and analytics
Patent number
8,117,064
Issue date
Feb 14, 2012
Verint Americas, Inc.
John Bourne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for facilitating triggers and workflows in workfo...
Patent number
8,112,306
Issue date
Feb 7, 2012
Verint Americas, Inc.
Thomas Lyerly
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for workforce optimization
Patent number
8,112,298
Issue date
Feb 7, 2012
Verint Americas, Inc.
John Bourne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems for integrating contact center monitoring, training and sch...
Patent number
8,108,237
Issue date
Jan 31, 2012
Verint Americas, Inc.
John Bourne
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for providing workforce optimization to branch...
Patent number
8,078,486
Issue date
Dec 13, 2011
Verint Americas Inc.
Nicholas Alexander McLean
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH...
Publication number
20120072254
Publication date
Mar 22, 2012
Nicholas Alexander McLean
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROCESSING AGENT INTERACTIONS
Publication number
20110010184
Publication date
Jan 13, 2011
Shimon Keren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR WORKFORCE OPTIMIZATION AND INTEGRATION
Publication number
20080181389
Publication date
Jul 31, 2008
John Bourne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Systems and methods for contact center analysis
Publication number
20070282807
Publication date
Dec 6, 2007
John Ringelman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and method for integrated display of multiple types of call...
Publication number
20070206764
Publication date
Sep 6, 2007
Witness Systems, Inc.
Shimon Keren
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and method for detecting and displaying business transactions
Publication number
20070206766
Publication date
Sep 6, 2007
Witness Systems, Inc.
Shimon Keren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and method for integrated display of recorded interactions a...
Publication number
20070206767
Publication date
Sep 6, 2007
Witness Systems, Inc.
Shimon Keren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Systems and methods for workforce optimization and integration
Publication number
20070206768
Publication date
Sep 6, 2007
John Bourne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Systems and methods for workforce optimization
Publication number
20070198322
Publication date
Aug 23, 2007
John Bourne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Systems and methods for workforce optimization and analytics
Publication number
20070198323
Publication date
Aug 23, 2007
John Bourne
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and method for facilitating triggers and workflows in workfo...
Publication number
20070198329
Publication date
Aug 23, 2007
Thomas Lyerly
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and method for facilitating triggers and workflows in workfo...
Publication number
20070198325
Publication date
Aug 23, 2007
Thomas Lyerly
G06 - COMPUTING CALCULATING COUNTING