Siobhán Dervan

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Galway, IE

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Patents Grantslast 30 patents

Information Patent Grant
System and method for agent driven system training
- Patent number 10,084,919
- Issue date Sep 25, 2018
- Avaya Inc.
- Siobhan Dervan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic contact center expansion and contraction
- Patent number 9,516,169
- Issue date Dec 6, 2016
- Avaya Inc.
- John Reilly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for calculating context-aware estimated wait time...
- Patent number 9,172,810
- Issue date Oct 27, 2015
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR AGENT DRIVEN SYSTEM TRAINING
- Publication number 20170054851
- Publication date Feb 23, 2017
- AVAYA INC.
- Siobhan Dervan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR FREE-FORM CONFERENCE
- Publication number 20170054768
- Publication date Feb 23, 2017
- AVAYA INC.
- Joseph Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DYNAMIC TEMPORARY GROUPS
- Publication number 20170053303
- Publication date Feb 23, 2017
- AVAYA INC.
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZED CALLBACK
- Publication number 20170054846
- Publication date Feb 23, 2017
- AVAYA INC.
- Siobhan Dervan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATIC CONTACT CENTER EXPANSION AND CONTRACTION
- Publication number 20160165052
- Publication date Jun 9, 2016
- AVAYA INC.
- John Reilly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALCULATING CONTEXT-AWARE ESTIMATED WAIT TIME...
- Publication number 20150003604
- Publication date Jan 1, 2015
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE