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Slava Zhakov
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Burlingame, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Dynamic management and redistribution of contact center media traffic
Patent number
10,079,938
Issue date
Sep 18, 2018
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for managing traffic bursts for a plurality of te...
Patent number
9,398,158
Issue date
Jul 19, 2016
Genesys Telecommunications Laboratories, Inc.
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamic management and redistribution of contact center media traffic
Patent number
9,270,827
Issue date
Feb 23, 2016
Genesys Telecommunications Laboratories, Inc.
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for managing traffic bursts on a per tenant basis
Patent number
9,143,616
Issue date
Sep 22, 2015
Genesys Telecommunications Laboratories, Inc.
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for managing traffic bursts for a plurality of te...
Patent number
8,879,712
Issue date
Nov 4, 2014
Genesys Telecommunications Laboratories, Inc.
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
Publication number
20160014186
Publication date
Jan 14, 2016
Genesys Telecommunications Laboratories, Inc.
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...
Publication number
20140376382
Publication date
Dec 25, 2014
Genesys Telecommunications Laboratories, Inc.
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
Publication number
20140071980
Publication date
Mar 13, 2014
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DYNAMIC MANAGEMENT AND REDISTRIBUTION OF CONTACT CENTER MEDIA TRAFFIC
Publication number
20140075009
Publication date
Mar 13, 2014
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS VIA...
Publication number
20140072115
Publication date
Mar 13, 2014
Petr Makagon
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TE...
Publication number
20140072116
Publication date
Mar 13, 2014
Galina Kovalenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System for Rating Agents and Customers for Use in Profile Compatibi...
Publication number
20120101865
Publication date
Apr 26, 2012
Slava Zhakov
G06 - COMPUTING CALCULATING COUNTING