Stephen McSwiggan

Person

Glasgow, GB

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for real-time predictive scheduling
- Patent number 11,961,050
- Issue date Apr 16, 2024
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for real-time scheduling reallocation
- Patent number 11,663,538
- Issue date May 30, 2023
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for real-time predictive scheduling
- Patent number 11,640,584
- Issue date May 2, 2023
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for projective channel hopping
- Patent number 11,622,040
- Issue date Apr 4, 2023
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for logging and displaying routing of communication
- Patent number 11,601,350
- Issue date Mar 7, 2023
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for queue look ahead to optimize agent assignment...
- Patent number 11,514,378
- Issue date Nov 29, 2022
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for queue look ahead to optimize work assignment...
- Patent number 11,501,229
- Issue date Nov 15, 2022
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for text analysis and routing of written communic...
- Patent number 11,451,503
- Issue date Sep 20, 2022
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for logging and displaying routing of communication
- Patent number 11,381,482
- Issue date Jul 5, 2022
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for projective channel hopping
- Patent number 10,992,806
- Issue date Apr 27, 2021
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR REAL-TIME PREDICTIVE SCHEDULING
- Publication number 20230237442
- Publication date Jul 27, 2023
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR LOGGING AND DISPLAYING ROUTING OF COMMUNICATION
- Publication number 20220311686
- Publication date Sep 29, 2022
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROJECTIVE CHANNEL HOPPING
- Publication number 20210243302
- Publication date Aug 5, 2021
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR QUEUE LOOK AHEAD TO OPTIMIZE WORK ASSIGNMENT...
- Publication number 20200394585
- Publication date Dec 17, 2020
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR QUEUE LOOK AHEAD TO OPTIMIZE AGENT ASSIGNMENT...
- Publication number 20200394591
- Publication date Dec 17, 2020
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR REAL-TIME SCHEDULING REALLOCATION
- Publication number 20190213526
- Publication date Jul 11, 2019
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROJECTIVE CHANNEL HOPPING
- Publication number 20190191030
- Publication date Jun 20, 2019
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR REAL-TIME PREDICTIVE SCHEDULING
- Publication number 20190066059
- Publication date Feb 28, 2019
- Verint Americas Inc.
- Stephen McSwiggan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR LOGGING AND DISPLAYING ROUTING OF COMMUNICATION
- Publication number 20190014022
- Publication date Jan 10, 2019
- Verint Americas Inc.
- Stephen McSwiggan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR TEXT ANALYSIS AND ROUTING OF WRITTEN COMMUNIC...
- Publication number 20190014067
- Publication date Jan 10, 2019
- Verint Americas Inc.
- Stephen McSwiggan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Stephen McSwiggan

Person

Patents Grantslast 30 patents

System and method for real-time predictive scheduling

System and method for real-time scheduling reallocation

System and method for real-time predictive scheduling

System and method for projective channel hopping

System and method for logging and displaying routing of communication

System and method for queue look ahead to optimize agent assignment...

System and method for queue look ahead to optimize work assignment...

System and method for text analysis and routing of written communic...

System and method for logging and displaying routing of communication

System and method for projective channel hopping

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR REAL-TIME PREDICTIVE SCHEDULING

SYSTEM AND METHOD FOR LOGGING AND DISPLAYING ROUTING OF COMMUNICATION

SYSTEM AND METHOD FOR PROJECTIVE CHANNEL HOPPING

SYSTEM AND METHOD FOR QUEUE LOOK AHEAD TO OPTIMIZE WORK ASSIGNMENT...

SYSTEM AND METHOD FOR QUEUE LOOK AHEAD TO OPTIMIZE AGENT ASSIGNMENT...

SYSTEM AND METHOD FOR REAL-TIME SCHEDULING REALLOCATION

SYSTEM AND METHOD FOR PROJECTIVE CHANNEL HOPPING

SYSTEM AND METHOD FOR REAL-TIME PREDICTIVE SCHEDULING

SYSTEM AND METHOD FOR LOGGING AND DISPLAYING ROUTING OF COMMUNICATION

SYSTEM AND METHOD FOR TEXT ANALYSIS AND ROUTING OF WRITTEN COMMUNIC...