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Sun Chun CHU
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Richmond Hill, CA
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Patents Grants
last 30 patents
Information
Patent Grant
Work assignment queue elimination
Patent number
11,514,379
Issue date
Nov 29, 2022
BMC Software, Inc.
Thomas L. Adrian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Generation of support data records using natural language processing
Patent number
11,010,413
Issue date
May 18, 2021
BMC Software, Inc.
Jonathan William Hall
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Story-mode user interface
Patent number
10,824,993
Issue date
Nov 3, 2020
BMC Software, Inc.
Cedric Young
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Using multi-factor context for resolving customer service issues
Patent number
10,810,600
Issue date
Oct 20, 2020
BMC Software, Inc.
Thomas L. Adrian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Generation of support data records using natural language processing
Patent number
9,864,798
Issue date
Jan 9, 2018
BMC Software, Inc.
Jonathan W. Hall
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
GENERATION OF SUPPORT DATA RECORDS USING NATURAL LANGUAGE PROCESSING
Publication number
20180129735
Publication date
May 10, 2018
BMC Software, Inc.
Jonathan William Hall
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
USING MULTI-FACTOR CONTEXT FOR RESOLVING CUSTOMER SERVICE ISSUES
Publication number
20170178145
Publication date
Jun 22, 2017
BMC Software, Inc.
Thomas L. ADRIAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GENERATION OF SUPPORT DATA RECORDS USING NATURAL LANGUAGE PROCESSING
Publication number
20160085856
Publication date
Mar 24, 2016
BMC Software, Inc.
Jonathan W. HALL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
WORK ASSIGNMENT QUEUE ELIMINATION
Publication number
20140278646
Publication date
Sep 18, 2014
Thomas L. ADRIAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
STORY-MODE USER INTERFACE
Publication number
20140282010
Publication date
Sep 18, 2014
BMC Software, Inc.
Cedric Young
G06 - COMPUTING CALCULATING COUNTING