Thomas L. Hemm

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Mukilteo, WA, US

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Patents Grantslast 30 patents

Information Patent Grant
Instant message contact management in a contact center
- Patent number 8,873,739
- Issue date Oct 28, 2014
- Avaya Inc.
- Thomas L. Hemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Instant message contact management in a contact center
- Patent number 8,457,300
- Issue date Jun 4, 2013
- Avaya Inc.
- Thomas L. Hemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Post-termination contact management
- Patent number 7,729,490
- Issue date Jun 1, 2010
- Avaya Inc.
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-tasking tracking agent
- Patent number 7,711,104
- Issue date May 4, 2010
- Avaya Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Presence awareness agent
- Patent number 7,415,417
- Issue date Aug 19, 2008
- Avaya Technology Corp.
- David G. Boyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Topical dynamic chat
- Patent number 7,336,779
- Issue date Feb 26, 2008
- Avaya Technology Corp.
- David G. Boyer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
INSTANT MESSAGE CONTACT MANAGEMENT IN A CONTACT CENTER
- Publication number 20130223618
- Publication date Aug 29, 2013
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INSTANT MESSAGE CONTACT MANAGEMENT IN A CONTACT CENTER
- Publication number 20100296646
- Publication date Nov 25, 2010
- AVAYA INC.
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PRESENCE AWARENESS AGENT
- Publication number 20070230681
- Publication date Oct 4, 2007
- AVAYA INC.
- David G. Boyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Post-termination contact management
- Publication number 20050182672
- Publication date Aug 18, 2005
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Transitory contact management
- Publication number 20040193475
- Publication date Sep 30, 2004
- Thomas L. Hemm
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Topical dynamic chat
- Publication number 20030174830
- Publication date Sep 18, 2003
- David G. Boyer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Presence awareness agent
- Publication number 20030177017
- Publication date Sep 18, 2003
- David G. Boyer
- G06 - COMPUTING CALCULATING COUNTING