Thomas Moran

Person

Galway, IE

People

Patents Grantslast 30 patents

Information Patent Grant
Automatic message generation and presentation to a communication no...
- Patent number 11,715,112
- Issue date Aug 1, 2023
- Avaya Inc.
- Thomas Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for optimizing agent time
- Patent number 11,533,398
- Issue date Dec 20, 2022
- Avaya Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent efficiency based on real-time desktop analytics
- Patent number 11,115,538
- Issue date Sep 7, 2021
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Video call routing and management based on artificial intelligence...
- Patent number 11,102,353
- Issue date Aug 24, 2021
- Avaya Inc.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing communication interrupts in an enter...
- Patent number 10,951,760
- Issue date Mar 16, 2021
- Avaya Inc.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predictive network node allocation
- Patent number 10,812,321
- Issue date Oct 20, 2020
- Avaya Inc.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time speech feed to agent greeting
- Patent number 10,659,607
- Issue date May 19, 2020
- Avaya Inc.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent efficiency based on real-time desktop analytics
- Patent number 10,659,612
- Issue date May 19, 2020
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for payment card industry compliance
- Patent number 10,580,014
- Issue date Mar 3, 2020
- Avaya Inc.
- Thomas J. Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic agent greeting based on prior call analysis
- Patent number 10,547,728
- Issue date Jan 28, 2020
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for optimizing agent time
- Patent number 10,425,534
- Issue date Sep 24, 2019
- Avaya, Inc.
- Liam Loftus
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time speech feed to agent greeting
- Patent number 10,389,879
- Issue date Aug 20, 2019
- Avaya Inc.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing communication interrupts in an enter...
- Patent number 10,356,242
- Issue date Jul 16, 2019
- Avaya Inc.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for optimal scheduling of resources in a contac...
- Patent number 10,129,405
- Issue date Nov 13, 2018
- Avaya Inc.
- Thomas Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Monitoring agent oversight of artificial intelligence content in a...
- Patent number 9,961,204
- Issue date May 1, 2018
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for optimal scheduling of resources in a contac...
- Patent number 9,930,181
- Issue date Mar 27, 2018
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for detecting and reducing fraud in a contact c...
- Patent number 9,716,791
- Issue date Jul 25, 2017
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for compatibility-based team formation
- Patent number 9,549,070
- Issue date Jan 17, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent matching based on video analysis of customer presentation
- Patent number 9,451,087
- Issue date Sep 20, 2016
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for high-quality call recording in a high-availab...
- Patent number 9,420,091
- Issue date Aug 16, 2016
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent tagging for multimedia call recording purposes using co...
- Patent number 9,049,291
- Issue date Jun 2, 2015
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for delivering a contact to a preferred agent aft...
- Patent number 8,913,736
- Issue date Dec 16, 2014
- Avaya Inc.
- Joylee E. Kohler
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing communication sessions in a contact center
- Patent number 8,873,737
- Issue date Oct 28, 2014
- Avaya Inc.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for providing a web page to a call member
- Patent number 8,775,568
- Issue date Jul 8, 2014
- Apple Inc.
- Thomas J. Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for providing a web page to a call member
- Patent number 8,549,111
- Issue date Oct 1, 2013
- Apple, Inc.
- Thomas J. Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Grouping of contact center agents
- Patent number 8,488,772
- Issue date Jul 16, 2013
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for providing a web page to a call member
- Patent number 7,877,444
- Issue date Jan 25, 2011
- Nortel Networks Limited
- Thomas J Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Conferencing systems with enhanced capabilities
- Patent number 7,653,013
- Issue date Jan 26, 2010
- Nortel Networks Limited
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Stereo conferencing
- Patent number 7,489,773
- Issue date Feb 10, 2009
- Nortel Networks Limited
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Use of radio data service (RDS) information to automatically access...
- Patent number 7,340,249
- Issue date Mar 4, 2008
- Nortel Networks Limited
- Thomas Joseph Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS FOR ALLOCATING AGENT RESOURCES IN A CONTACT CENTER
- Publication number 20210365868
- Publication date Nov 25, 2021
- AVAYA INC.
- Thomas Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC MESSAGE GENERATION AND PRESENTATION TO A COMMUNICATION NO...
- Publication number 20210056560
- Publication date Feb 25, 2021
- AVAYA INC.
- Thomas Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIDEO CALL ROUTING AND MANAGEMENT BASED ON ARTIFICIAL INTELLIGENCE...
- Publication number 20200358900
- Publication date Nov 12, 2020
- AVAYA INC.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGENT EFFICIENCY BASED ON REAL-TIME DESKTOP ANALYTICS
- Publication number 20200228659
- Publication date Jul 16, 2020
- AVAYA INC.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTIVE NETWORK NODE ALLOCATION
- Publication number 20200153681
- Publication date May 14, 2020
- AVAYA INC.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME
- Publication number 20190379790
- Publication date Dec 12, 2019
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...
- Publication number 20190289130
- Publication date Sep 19, 2019
- AVAYA INC.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REAL-TIME SPEECH FEED TO AGENT GREETING
- Publication number 20190273821
- Publication date Sep 5, 2019
- AVAYA INC.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGENT EFFICIENCY BASED ON REAL-TIME DESKTOP ANALYTICS
- Publication number 20190268475
- Publication date Aug 29, 2019
- AVAYA INC.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REAL-TIME SPEECH FEED TO AGENT GREETING
- Publication number 20180338040
- Publication date Nov 22, 2018
- Avaya Inc.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR OPTIMAL SCHEDULING OF RESOURCES IN A CONTAC...
- Publication number 20180191906
- Publication date Jul 5, 2018
- AVAYA INC.
- Thomas Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ALLOCATING AGENT RESOURCES IN A CONTACT CENTER
- Publication number 20170286887
- Publication date Oct 5, 2017
- AVAYA INC.
- Thomas Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC AGENT GREETING BASED ON PRIOR CALL ANALYSIS
- Publication number 20170214779
- Publication date Jul 27, 2017
- AVAYA INC.
- Thomas Moran
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
System and Method for Optimizing Agent Time
- Publication number 20160295018
- Publication date Oct 6, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Compatibility-Based Team Formation
- Publication number 20160241716
- Publication date Aug 18, 2016
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...
- Publication number 20160212264
- Publication date Jul 21, 2016
- AVAYA INC.
- Thomas J. Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PAYMENT CARD INDUSTRY COMPLIANCE
- Publication number 20150363789
- Publication date Dec 17, 2015
- AVAYA INC.
- Thomas J. Moran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR HIGH-QUALITY CALL RECORDING IN A HIGH-AVAILAB...
- Publication number 20150133092
- Publication date May 14, 2015
- AVAYA INC.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CONTEXT-SENSITIVE ADDRESS BOOK
- Publication number 20130254233
- Publication date Sep 26, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING AVATARS
- Publication number 20130166274
- Publication date Jun 27, 2013
- AVAYA INC.
- Luciano Godoy FAGUNDES
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ANALYZING CONTACT CENTER METRICS FOR A HETERO...
- Publication number 20130041838
- Publication date Feb 14, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GROUPING OF CONTACT CENTER AGENTS
- Publication number 20120300920
- Publication date Nov 29, 2012
- AVAYA INC.
- Luciano Godoy Fagundes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DELIVERING A CONTACT TO A PREFERRED AGENT AFT...
- Publication number 20120183131
- Publication date Jul 19, 2012
- AVAYA INC.
- Joylee E. Kohler
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Routing Communication Sessions in a Contact Center
- Publication number 20120057691
- Publication date Mar 8, 2012
- AVAYA INC.
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Providing a Web Page to a Call Member
- Publication number 20110085544
- Publication date Apr 14, 2011
- Nortel Networks Limited
- THOMAS J MORAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Intelligent Tagging for Multimedia Call Recording Purposes Using Co...
- Publication number 20110002451
- Publication date Jan 6, 2011
- Nortel Networks Limited
- Thomas Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Apparatus for Providing a Web Page to a Call Member
- Publication number 20100306345
- Publication date Dec 2, 2010
- Nortel Networks Limited
- THOMAS J MORAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Use of radio data service (RDS) information to automatically access...
- Publication number 20040203406
- Publication date Oct 14, 2004
- Thomas Joseph Moran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Using information about software events to route contacts in a cont...
- Publication number 20040057572
- Publication date Mar 25, 2004
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Managing communications in a call centre
- Publication number 20030185379
- Publication date Oct 2, 2003
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Thomas Moran

Person

Patents Grantslast 30 patents

Automatic message generation and presentation to a communication no...

System and method for optimizing agent time

Agent efficiency based on real-time desktop analytics

Video call routing and management based on artificial intelligence...

System and method for managing communication interrupts in an enter...

Predictive network node allocation

Real-time speech feed to agent greeting

Agent efficiency based on real-time desktop analytics

System and method for payment card industry compliance

Dynamic agent greeting based on prior call analysis

System and method for optimizing agent time

Real-time speech feed to agent greeting

System and method for managing communication interrupts in an enter...

Systems and methods for optimal scheduling of resources in a contac...

Monitoring agent oversight of artificial intelligence content in a...

Systems and methods for optimal scheduling of resources in a contac...

Systems and methods for detecting and reducing fraud in a contact c...

System and method for compatibility-based team formation

Agent matching based on video analysis of customer presentation

System and method for high-quality call recording in a high-availab...

Intelligent tagging for multimedia call recording purposes using co...

System and method for delivering a contact to a preferred agent aft...

Routing communication sessions in a contact center

Method and apparatus for providing a web page to a call member

Method and apparatus for providing a web page to a call member

Grouping of contact center agents

Method and apparatus for providing a web page to a call member

Conferencing systems with enhanced capabilities

Stereo conferencing

Use of radio data service (RDS) information to automatically access...

Patents Applicationslast 30 patents

SYSTEMS AND METHODS FOR ALLOCATING AGENT RESOURCES IN A CONTACT CENTER

AUTOMATIC MESSAGE GENERATION AND PRESENTATION TO A COMMUNICATION NO...

VIDEO CALL ROUTING AND MANAGEMENT BASED ON ARTIFICIAL INTELLIGENCE...

AGENT EFFICIENCY BASED ON REAL-TIME DESKTOP ANALYTICS

PREDICTIVE NETWORK NODE ALLOCATION

SYSTEM AND METHOD FOR OPTIMIZING AGENT TIME

SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...

REAL-TIME SPEECH FEED TO AGENT GREETING

AGENT EFFICIENCY BASED ON REAL-TIME DESKTOP ANALYTICS

REAL-TIME SPEECH FEED TO AGENT GREETING

SYSTEMS AND METHODS FOR OPTIMAL SCHEDULING OF RESOURCES IN A CONTAC...

SYSTEMS AND METHODS FOR ALLOCATING AGENT RESOURCES IN A CONTACT CENTER

DYNAMIC AGENT GREETING BASED ON PRIOR CALL ANALYSIS

System and Method for Optimizing Agent Time

System and Method for Compatibility-Based Team Formation

SYSTEM AND METHOD FOR MANAGING COMMUNICATION INTERRUPTS IN AN ENTER...

SYSTEM AND METHOD FOR PAYMENT CARD INDUSTRY COMPLIANCE

SYSTEM AND METHOD FOR HIGH-QUALITY CALL RECORDING IN A HIGH-AVAILAB...

SYSTEM AND METHOD FOR CONTEXT-SENSITIVE ADDRESS BOOK

SYSTEM AND METHOD FOR MANAGING AVATARS

SYSTEM AND METHOD FOR ANALYZING CONTACT CENTER METRICS FOR A HETERO...

GROUPING OF CONTACT CENTER AGENTS

SYSTEM AND METHOD FOR DELIVERING A CONTACT TO A PREFERRED AGENT AFT...

Routing Communication Sessions in a Contact Center

Method and Apparatus for Providing a Web Page to a Call Member

Intelligent Tagging for Multimedia Call Recording Purposes Using Co...

Method and Apparatus for Providing a Web Page to a Call Member

Use of radio data service (RDS) information to automatically access...

Using information about software events to route contacts in a cont...

Managing communications in a call centre