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Tiago Paiva
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San Francisco, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
System and method for communication analysis for use with agent ass...
Patent number
11,706,339
Issue date
Jul 18, 2023
TALKDESK, INC.
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Monitoring and listening tools across omni-channel inputs in a grap...
Patent number
11,201,964
Issue date
Dec 14, 2021
TALKDESK, INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System for accessing an active call bar for a graphically interacti...
Patent number
11,019,209
Issue date
May 25, 2021
TALKDESK, INC.
Tiago Paiva
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System of graphical programming for an interactive voice response s...
Patent number
11,012,567
Issue date
May 18, 2021
TALKDESK, INC.
Tiago Paiva
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer experience options in a graphically interactive voice resp...
Patent number
10,944,870
Issue date
Mar 9, 2021
TALKDESK, INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Artificial intelligence for a graphically interactive voice respons...
Patent number
10,897,538
Issue date
Jan 19, 2021
TALKDESK INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Context data display for a graphically interactive voice response s...
Patent number
10,827,062
Issue date
Nov 3, 2020
TALKDESK INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for SMS and email enabled automated agent assista...
Patent number
10,827,071
Issue date
Nov 3, 2020
TALKDESK INC.
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Computerized system for geographically splitting traffic for a grap...
Patent number
10,827,069
Issue date
Nov 3, 2020
TALKDESK INC.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods and systems for seamless outbound cold calls using virtual...
Patent number
10,812,655
Issue date
Oct 20, 2020
TALKDESK INC.
Jafar Adibi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Patents Applications
last 30 patents
Information
Patent Application
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...
Publication number
20230029707
Publication date
Feb 2, 2023
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAP...
Publication number
20210227074
Publication date
Jul 22, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
Publication number
20210142247
Publication date
May 13, 2021
Talkdesk, Inc
Jason Fama
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
Publication number
20210144259
Publication date
May 13, 2021
Talkdesk, Inc
Jason Fama
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
Publication number
20210142236
Publication date
May 13, 2021
Talkdesk, Inc
Jason Fama
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ARTIFICIAL INTELLIGENCE FOR A GRAPHICALLY INTERACTIVE VOICE RESPONS...
Publication number
20210136202
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER
Publication number
20210136204
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AGENT SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
Publication number
20210136211
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE S...
Publication number
20210136217
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GRAPHICAL PROGRAMMING AND TRANSLATION IN A GRAPHICALLY INTERACTIVE...
Publication number
20210136219
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS FOR SOCIALLY AWARE VIRTUAL AGENTS
Publication number
20210133765
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIVE VOICE RES...
Publication number
20210136203
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS FOR VIRTUAL AGENT TO UNDERSTAND AND DETECT SPAM...
Publication number
20210136195
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIRTUAL AGENTS WITHIN A CLOUD-BASED CONTACT CENTER
Publication number
20210136206
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS FOR SEAMLESS OUTBOUND COLD CALLS USING VIRTUAL...
Publication number
20210136207
Publication date
May 6, 2021
TALKDESK INC.
Jafar Adibi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHODS AND SYSTEMS FOR VIRTUAL AGENTS TO CHECK CALLER IDENTITY VIA...
Publication number
20210136209
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CUSTOMER JOURNEY SCORING FOR A GRAPHICALLY INTERACTIVE VOICE RESPON...
Publication number
20210136212
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GEOGRAPHICAL TRAFFIC SPLITTER FOR A GRAPHICALLY INTERACTIVE VOICE R...
Publication number
20210136215
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MONITORING AND LISTENING TOOLS ACROSS OMNI-CHANNEL INPUTS IN A GRAP...
Publication number
20210136220
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
WEIGHTED TRAFFIC SPLITTER FOR A GRAPHICALLY INTERACTIVE VOICE RESPO...
Publication number
20210132748
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS FOR SOCIALLY AWARE VIRTUAL AGENTS
Publication number
20210133763
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS FOR VIRTUAL AGENTS TO CHECK CALLER IDENTITY VIA...
Publication number
20210133764
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS FOR SEAMLESS OUTBOUND COLD CALLS USING VIRTUAL...
Publication number
20210133533
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
POLY-LINGUAL APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPON...
Publication number
20210132746
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OMNI-CHANNEL DATA PROCESSING IN A GRAPHICALLY INTERACTIVE VOICE RES...
Publication number
20210132750
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CHANNEL SWITCHING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
Publication number
20210132751
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS OF VIRTUAL AGENT REAL-TIME RECOMMENDATION, SUGG...
Publication number
20210136205
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
BROWSER APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SY...
Publication number
20210136214
Publication date
May 6, 2021
Talkdesk, Inc.
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DATA EXPLORER FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
Publication number
20210136218
Publication date
May 6, 2021
Talkdesk, Inc
Tiago Paiva
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS FOR PERSONALIZED VIRTUAL AGENTS TO LEARN FROM C...
Publication number
20210134282
Publication date
May 6, 2021
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING