Todd Hollenberg

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Lafayette, CA, US

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Patents Grantslast 30 patents

Information Patent Grant
Pinning in an interactive media/voice response system
- Patent number 10,225,407
- Issue date Mar 5, 2019
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for routing interactions for a contact center bas...
- Patent number 10,171,669
- Issue date Jan 1, 2019
- Nikolay Korolev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Pinning in an interactive media/voice response system
- Patent number 9,900,438
- Issue date Feb 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptable business objective routing for a contact center
- Patent number 9,848,084
- Issue date Dec 19, 2017
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Korolev
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for case-based routing for a contact
- Patent number 9,781,270
- Issue date Oct 3, 2017
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for anticipatory dynamic customer segmentation fo...
- Patent number 9,350,867
- Issue date May 24, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
- Publication number 20180176378
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BAS...
- Publication number 20180109680
- Publication date Apr 19, 2018
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Korolev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CASE-BASED ROUTING FOR A CONTACT
- Publication number 20160036981
- Publication date Feb 4, 2016
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ANTICIPATORY DYNAMIC CUSTOMER SEGMENTATION FO...
- Publication number 20160036982
- Publication date Feb 4, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ADAPTABLE BUSINESS OBJECTIVE ROUTING FOR A CONTACT CENTER
- Publication number 20160036983
- Publication date Feb 4, 2016
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Korolev
- H04 - ELECTRIC COMMUNICATION TECHNIQUE