Tony Dezonno

Person

Bloomingdale, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Business rule web service
- Patent number 8,667,052
- Issue date Mar 4, 2014
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data session notification means and method
- Patent number 8,655,837
- Issue date Feb 18, 2014
- Aspect Software, Inc.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for bulk data messaging
- Patent number 8,539,034
- Issue date Sep 17, 2013
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for distributing customer contacts
- Patent number 8,416,943
- Issue date Apr 9, 2013
- Aspect Software, Inc.
- Daniel Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Discrete choice method of reporting and predicting multiple transac...
- Patent number 8,184,547
- Issue date May 22, 2012
- Aspect Software, Inc.
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for customer key routing
- Patent number 8,180,043
- Issue date May 15, 2012
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Skill based chat function in a communication system
- Patent number RE43205
- Issue date Feb 21, 2012
- Aspect Software, Inc.
- Roger Sumner
- 379 - Telephonic communications
Information Patent Grant
Customer automated response system
- Patent number 8,073,130
- Issue date Dec 6, 2011
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for processing customer contacts using a state...
- Patent number 8,068,597
- Issue date Nov 29, 2011
- Aspect Software, Inc.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Peer to peer application processor
- Patent number 7,961,867
- Issue date Jun 14, 2011
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of allocating data communication sessions based upon user in...
- Patent number 7,917,623
- Issue date Mar 29, 2011
- Aspect Software, Inc.
- Anthony Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center business modeler
- Patent number 7,912,205
- Issue date Mar 22, 2011
- Aspect Software, Inc.
- Tony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of preference driven segmentation routing
- Patent number 7,831,033
- Issue date Nov 9, 2010
- Aspect Software, Inc.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for minimizing queue callback faults
- Patent number 7,813,489
- Issue date Oct 12, 2010
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent registration and bidding system
- Patent number 7,773,740
- Issue date Aug 10, 2010
- Aspect Software, Inc.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic generation of mixed media messages
- Patent number 7,729,479
- Issue date Jun 1, 2010
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
TCP/IP transport interface for ISDN telephone
- Patent number 7,590,107
- Issue date Sep 15, 2009
- Marshall Peltz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of collecting communication system information
- Patent number 7,564,846
- Issue date Jul 21, 2009
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Secure customer communication method and system
- Patent number 7,562,052
- Issue date Jul 14, 2009
- Tony Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for assigning priorities by applying dynamical...
- Patent number 7,492,888
- Issue date Feb 17, 2009
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-protocol agent telephone system
- Patent number 7,466,686
- Issue date Dec 16, 2008
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact identifier for message types
- Patent number 7,460,651
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce Corp.
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Best practices learning for agents in a communication system
- Patent number 7,460,659
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Internet architecture for software based ACD
- Patent number 7,453,830
- Issue date Nov 18, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method of maintaining and improving agent performance
- Patent number 7,386,467
- Issue date Jun 10, 2008
- Rockwell Electronic Commerce Corp.
- Robert T. Eitel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method of delivering enterprise data through a call center
- Patent number 7,369,653
- Issue date May 6, 2008
- Rockwell Electronic Commerce Corp.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
GUI for organizational environment
- Patent number 7,363,588
- Issue date Apr 22, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Nayel Saleh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for internet protocol transaction routing
- Patent number 7,330,429
- Issue date Feb 12, 2008
- Rockwell Electronic Commerce Technologies, Inc.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transaction outcome state mapping
- Patent number 7,324,640
- Issue date Jan 29, 2008
- Rockwell Electronic Commerce Technologies
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for data field reuse
- Patent number 7,206,400
- Issue date Apr 17, 2007
- Rockwell Electronic Commerce Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Method and apparatus for customer key routing
- Publication number 20080008309
- Publication date Jan 10, 2008
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Business strategy transaction router
- Publication number 20060248002
- Publication date Nov 2, 2006
- Rockwell Electronic Commerce Technologies LLC
- Roger Summer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Business rule web service
- Publication number 20060147024
- Publication date Jul 6, 2006
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center business modeler
- Publication number 20060147025
- Publication date Jul 6, 2006
- Rockwell Electronic Commerce Technologies LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Business analytics strategy transaction reporter method and system
- Publication number 20060143116
- Publication date Jun 29, 2006
- Roger Sumner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method of preference driven segmentation routing
- Publication number 20060140390
- Publication date Jun 29, 2006
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automatic generation of mixed media messages
- Publication number 20060117098
- Publication date Jun 1, 2006
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Discrete choice method of reporting and predicting multiple transac...
- Publication number 20060104213
- Publication date May 18, 2006
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TCP/IP transport interface for ISDN telephone
- Publication number 20060098637
- Publication date May 11, 2006
- Marshall Peltz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Messaging presence for non-messaging devices
- Publication number 20060093125
- Publication date May 4, 2006
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for internet protocol transaction routing
- Publication number 20060088024
- Publication date Apr 27, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of collecting communication system information
- Publication number 20060045067
- Publication date Mar 2, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Peer to peer application processor
- Publication number 20060023868
- Publication date Feb 2, 2006
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Goal tender system and method
- Publication number 20060026053
- Publication date Feb 2, 2006
- Rockwell Electronic Commerce Technologies LLC
- Anthony J. Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for bulk data messaging
- Publication number 20060026241
- Publication date Feb 2, 2006
- Anthony J. Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Customer automated response system
- Publication number 20060023866
- Publication date Feb 2, 2006
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for minimizing queue callback faults
- Publication number 20060002538
- Publication date Jan 5, 2006
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Secure customer communication method and system
- Publication number 20050273443
- Publication date Dec 8, 2005
- Tony Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact control using state machine
- Publication number 20050238162
- Publication date Oct 27, 2005
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Voice filter for normalizing and agent's emotional response
- Publication number 20050119893
- Publication date Jun 2, 2005
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for establishing voice communications using a com...
- Publication number 20050074108
- Publication date Apr 7, 2005
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data session notification means and method
- Publication number 20050071178
- Publication date Mar 31, 2005
- Rockwell Electronic Commerce Technologies, L.L.C.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automatic contact navigation system
- Publication number 20050047394
- Publication date Mar 3, 2005
- Jeff Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Skill based chat function in a communication system
- Publication number 20050047583
- Publication date Mar 3, 2005
- Rockwell Electronic Commerce Technologies LLC
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Transaction time tracking and reporting system
- Publication number 20050021529
- Publication date Jan 27, 2005
- Jeff Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Agent registration and bidding system
- Publication number 20050008139
- Publication date Jan 13, 2005
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Intelligent interactive voice response unit
- Publication number 20040203629
- Publication date Oct 14, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for optimizing business rule resources
- Publication number 20040193468
- Publication date Sep 30, 2004
- Dave Mosquera
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact identifier for message types
- Publication number 20040114573
- Publication date Jun 17, 2004
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for providing informative communication
- Publication number 20040105534
- Publication date Jun 3, 2004
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Tony Dezonno

Person

Patents Grantslast 30 patents

Business rule web service

Data session notification means and method

System and method for bulk data messaging

System and method for distributing customer contacts

Discrete choice method of reporting and predicting multiple transac...

Method and apparatus for customer key routing

Skill based chat function in a communication system

Customer automated response system

Method and apparatus for processing customer contacts using a state...

Peer to peer application processor

Method of allocating data communication sessions based upon user in...

Contact center business modeler

Method of preference driven segmentation routing

System and method for minimizing queue callback faults

Agent registration and bidding system

Automatic generation of mixed media messages

TCP/IP transport interface for ISDN telephone

Method of collecting communication system information

Secure customer communication method and system

Method and apparatus for assigning priorities by applying dynamical...

Multi-protocol agent telephone system

Contact identifier for message types

Best practices learning for agents in a communication system

Internet architecture for software based ACD

Apparatus and method of maintaining and improving agent performance

Method of delivering enterprise data through a call center

GUI for organizational environment

Method and apparatus for internet protocol transaction routing

Transaction outcome state mapping

Method and system for data field reuse

Patents Applicationslast 30 patents

Method and apparatus for customer key routing

Business strategy transaction router

Business rule web service

Contact center business modeler

Business analytics strategy transaction reporter method and system

Method of preference driven segmentation routing

Automatic generation of mixed media messages

Discrete choice method of reporting and predicting multiple transac...

TCP/IP transport interface for ISDN telephone

Messaging presence for non-messaging devices

Method and apparatus for internet protocol transaction routing

Method of collecting communication system information

Peer to peer application processor

Goal tender system and method

System and method for bulk data messaging

Customer automated response system

System and method for minimizing queue callback faults

Secure customer communication method and system

Contact control using state machine

Voice filter for normalizing and agent's emotional response

Method and system for establishing voice communications using a com...

Data session notification means and method

Automatic contact navigation system

Skill based chat function in a communication system

Transaction time tracking and reporting system

Agent registration and bidding system

Intelligent interactive voice response unit

System for optimizing business rule resources

Contact identifier for message types

System and method for providing informative communication