Tony McCormack

Person

Galway, IE

People

Patents Grantslast 30 patents

Information Patent Grant
Interactive contact center menu traversal via text stream interaction
- Patent number 12,120,187
- Issue date Oct 15, 2024
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing resources of an enterprise
- Patent number 11,621,932
- Issue date Apr 4, 2023
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Device, system, and method for automated vehicle guidance system
- Patent number 11,461,717
- Issue date Oct 4, 2022
- Avaya, Inc.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive contact center menu traversal via text stream interaction
- Patent number 11,310,337
- Issue date Apr 19, 2022
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for guiding agents in an enterprise over aggregat...
- Patent number 11,283,924
- Issue date Mar 22, 2022
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Optimal resource and channel selection
- Patent number 10,785,371
- Issue date Sep 22, 2020
- Avaya, Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center interactive text stream wait treatments
- Patent number 10,645,218
- Issue date May 5, 2020
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center administration via text stream interaction
- Patent number 10,477,019
- Issue date Nov 12, 2019
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer interactions in an enterprise
- Patent number 10,469,662
- Issue date Nov 5, 2019
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Temporary access of a user profile
- Patent number 10,462,151
- Issue date Oct 29, 2019
- Avaya Inc.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for routing work requests to a resource group of...
- Patent number 10,382,628
- Issue date Aug 13, 2019
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for selecting agents to improve call routing
- Patent number 10,298,765
- Issue date May 21, 2019
- Avaya Inc.
- Dawid Nowak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for conversational configuration of applications
- Patent number 10,282,213
- Issue date May 7, 2019
- Avaya Inc.
- Neil O'Connor
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Microphone monitoring and analytics
- Patent number 10,218,841
- Issue date Feb 26, 2019
- Avaya Inc.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Covert transmission of an assistance request message from a wearabl...
- Patent number 10,154,391
- Issue date Dec 11, 2018
- Avaya Inc.
- John H. Yoakum
- G08 - SIGNALLING
Information Patent Grant
System and method for providing agent assistance in contact centers
- Patent number 10,079,937
- Issue date Sep 18, 2018
- Avaya Inc.
- Dawid Nowak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for selecting an agent in an enterprise
- Patent number 9,986,097
- Issue date May 29, 2018
- Avaya Inc.
- Desmond Kirrane
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing concurrent communications in a conta...
- Patent number 9,961,120
- Issue date May 1, 2018
- Avaya Inc.
- Parameshwaran Krishnan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Integrating business performance activity with personal performance...
- Patent number 9,912,814
- Issue date Mar 6, 2018
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for guiding agents in an enterprise
- Patent number 9,883,032
- Issue date Jan 30, 2018
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing resources
- Patent number 9,871,923
- Issue date Jan 16, 2018
- Avaya Inc.
- James Hickey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for multichannel routing of work items in a con...
- Patent number 9,826,095
- Issue date Nov 21, 2017
- Avaya Inc.
- Paul D'Arcy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center routing of a customer based on...
- Patent number 9,781,268
- Issue date Oct 3, 2017
- Avaya Inc.
- Peter Flannery
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for dynamic suggestion of optimal course of action
- Patent number 9,699,256
- Issue date Jul 4, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Instant text message conductor
- Patent number 9,699,121
- Issue date Jul 4, 2017
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of contacts at contact centers
- Patent number 9,674,360
- Issue date Jun 6, 2017
- Avaya Inc.
- Michael Hartman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing conference calls
- Patent number 9,635,061
- Issue date Apr 25, 2017
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method to use predicted agent state to optimize selectio...
- Patent number 9,628,625
- Issue date Apr 18, 2017
- Avaya Inc.
- Dawid Nowak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for prioritizing agent intervention into automate...
- Patent number 9,621,728
- Issue date Apr 11, 2017
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for determining occupancy of resources in a multi...
- Patent number 9,591,134
- Issue date Mar 7, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION
- Publication number 20220217221
- Publication date Jul 7, 2022
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS IN AN ENTERPRISE
- Publication number 20200028967
- Publication date Jan 23, 2020
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MICROPHONE MONITORING AND ANALYTICS
- Publication number 20190141185
- Publication date May 9, 2019
- AVAYA INC.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE
- Publication number 20180124246
- Publication date May 3, 2018
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OPTIMAL RESOURCE AND CHANNEL SELECTION
- Publication number 20170180554
- Publication date Jun 22, 2017
- AVAYA INC.
- Tony McCORMACK
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TEMPORARY ACCESS OF A USER PROFILE
- Publication number 20170142128
- Publication date May 18, 2017
- AVAYA INC.
- Tony McCORMACK
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COVERT TRANSMISSION OF AN ASSISTANCE REQUEST MESSAGE FROM A WEARABL...
- Publication number 20170034680
- Publication date Feb 2, 2017
- AVAYA INC.
- John H. Yoakum
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Device, System, and Method for Automated Vehicle Guidance System
- Publication number 20170024671
- Publication date Jan 26, 2017
- AVAYA INC.
- Tony McCORMACK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MICROPHONE MONITORING AND ANALYTICS
- Publication number 20170006158
- Publication date Jan 5, 2017
- AVAYA INC.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTEGRATING BUSINESS PERFORMANCE ACTIVITY WITH PERSONAL PERFORMANCE...
- Publication number 20160381221
- Publication date Dec 29, 2016
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BUSINESS METRIC ILLUMINATION CONTROL
- Publication number 20160364672
- Publication date Dec 15, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PRESENTATION OF BUSINESS AND PERSONAL PERFORMANCE QUANTIFIERS OF A...
- Publication number 20160358114
- Publication date Dec 8, 2016
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INSTANT TEXT MESSAGE CONDUCTOR
- Publication number 20160323210
- Publication date Nov 3, 2016
- AVAYA INC.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Device, System, and Method for Team Continuity
- Publication number 20160321584
- Publication date Nov 3, 2016
- AVAYA INC.
- Tony MCCORMACK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Device, System, and Method for Team Formation
- Publication number 20160321597
- Publication date Nov 3, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE
- Publication number 20160295019
- Publication date Oct 6, 2016
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION SESSIONS IN AN ENTERPRISE
- Publication number 20160269258
- Publication date Sep 15, 2016
- AVAYA INC.
- John McGreevy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CONCURRENT COMMUNICATIONS IN A CONTA...
- Publication number 20160212185
- Publication date Jul 21, 2016
- AVAYA INC.
- Parameshwaran Krishnan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING ENTERPRISE COMMUNICATIONS
- Publication number 20160198047
- Publication date Jul 7, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION
- Publication number 20160191655
- Publication date Jun 30, 2016
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER ADMINISTRATION VIA TEXT STREAM INTERACTION
- Publication number 20160182718
- Publication date Jun 23, 2016
- AVAYA INC.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING ALLOCATION OF RESOURCES
- Publication number 20160150085
- Publication date May 26, 2016
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCES
- Publication number 20160150084
- Publication date May 26, 2016
- AVAYA INC.
- James Hickey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO USE PREDICTED AGENT STATE TO OPTIMIZE SELECTIO...
- Publication number 20160150087
- Publication date May 26, 2016
- AVAYA INC.
- Dawid Nowak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER INTERACTIVE TEXT STREAM WAIT TREATMENTS
- Publication number 20160127544
- Publication date May 5, 2016
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE
- Publication number 20160127553
- Publication date May 5, 2016
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AGENT SELECTION IN AN ENTERPRISE
- Publication number 20160127557
- Publication date May 5, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SELECTING AN AGENT IN AN ENTERPRISE
- Publication number 20160127556
- Publication date May 5, 2016
- AVAYA INC.
- Desmond Kirrane
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUGMENTED REALITY SUPERVISOR DISPLAY
- Publication number 20160125652
- Publication date May 5, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SELECTING AGENTS TO IMPROVE CALL ROUTING
- Publication number 20160112568
- Publication date Apr 21, 2016
- AVAYA INC.
- Dawid Nowak
- G06 - COMPUTING CALCULATING COUNTING

Tony McCormack

Person

Patents Grantslast 30 patents

Interactive contact center menu traversal via text stream interaction

System and method for managing resources of an enterprise

Device, system, and method for automated vehicle guidance system

Interactive contact center menu traversal via text stream interaction

System and method for guiding agents in an enterprise over aggregat...

Optimal resource and channel selection

Contact center interactive text stream wait treatments

Contact center administration via text stream interaction

System and method for managing customer interactions in an enterprise

Temporary access of a user profile

System and method for routing work requests to a resource group of...

System and method for selecting agents to improve call routing

System and method for conversational configuration of applications

Microphone monitoring and analytics

Covert transmission of an assistance request message from a wearabl...

System and method for providing agent assistance in contact centers

System and method for selecting an agent in an enterprise

System and method for managing concurrent communications in a conta...

Integrating business performance activity with personal performance...

System and method for guiding agents in an enterprise

System and method for managing resources

Systems and methods for multichannel routing of work items in a con...

System and method for contact center routing of a customer based on...

System and method for dynamic suggestion of optimal course of action

Instant text message conductor

Management of contacts at contact centers

System and method for managing conference calls

System and method to use predicted agent state to optimize selectio...

System and method for prioritizing agent intervention into automate...

Method and system for determining occupancy of resources in a multi...

Patents Applicationslast 30 patents

INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS IN AN ENTERPRISE

MICROPHONE MONITORING AND ANALYTICS

SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE

OPTIMAL RESOURCE AND CHANNEL SELECTION

TEMPORARY ACCESS OF A USER PROFILE

COVERT TRANSMISSION OF AN ASSISTANCE REQUEST MESSAGE FROM A WEARABL...

Device, System, and Method for Automated Vehicle Guidance System

MICROPHONE MONITORING AND ANALYTICS

INTEGRATING BUSINESS PERFORMANCE ACTIVITY WITH PERSONAL PERFORMANCE...

BUSINESS METRIC ILLUMINATION CONTROL

PRESENTATION OF BUSINESS AND PERSONAL PERFORMANCE QUANTIFIERS OF A...

INSTANT TEXT MESSAGE CONDUCTOR

Device, System, and Method for Team Continuity

Device, System, and Method for Team Formation

SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE

SYSTEM AND METHOD FOR MANAGING COMMUNICATION SESSIONS IN AN ENTERPRISE

SYSTEM AND METHOD FOR MANAGING CONCURRENT COMMUNICATIONS IN A CONTA...

SYSTEM AND METHOD FOR MANAGING ENTERPRISE COMMUNICATIONS

INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION

CONTACT CENTER ADMINISTRATION VIA TEXT STREAM INTERACTION

SYSTEM AND METHOD FOR MANAGING ALLOCATION OF RESOURCES

SYSTEM AND METHOD FOR MANAGING RESOURCES

SYSTEM AND METHOD TO USE PREDICTED AGENT STATE TO OPTIMIZE SELECTIO...

CONTACT CENTER INTERACTIVE TEXT STREAM WAIT TREATMENTS

SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE

SYSTEM AND METHOD FOR AGENT SELECTION IN AN ENTERPRISE

SYSTEM AND METHOD FOR SELECTING AN AGENT IN AN ENTERPRISE

AUGMENTED REALITY SUPERVISOR DISPLAY

SYSTEM AND METHOD FOR SELECTING AGENTS TO IMPROVE CALL ROUTING