Tore Christensen

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Boulder, CO, US

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Patents Grantslast 30 patents

Information Patent Grant
Using business rules for determining presence
- Patent number 9,398,152
- Issue date Jul 19, 2016
- Avaya Inc.
- Tore L. Christensen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Outbound effectiveness through management of idle agent pool
- Patent number 9,253,310
- Issue date Feb 2, 2016
- Avaya Inc.
- Tore Christensen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Training optimizer for contact center agents
- Patent number 8,675,860
- Issue date Mar 18, 2014
- Avaya Inc.
- Alan David Eicholz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Using web page hit statistics to anticipate call center traffic
- Patent number 6,188,673
- Issue date Feb 13, 2001
- Avaya Technology Corp.
- David L. Bauer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Establishing and supporting data traffic in private branch exchanges
- Patent number 4,488,294
- Issue date Dec 11, 1984
- AT&T Bell Laboratories
- Tore L. Christensen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
TRAINING OPTIMIZER FOR CONTACT CENTER AGENTS
- Publication number 20130216037
- Publication date Aug 22, 2013
- AVAYA INC.
- Alan David Eicholz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OUTBOUND EFFECTIVENESS THROUGH MANAGEMENT OF IDLE AGENT POOL
- Publication number 20130208883
- Publication date Aug 15, 2013
- AVAYA INC.
- Tore Christensen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Using business rules for determining presence
- Publication number 20050187781
- Publication date Aug 25, 2005
- Tore L. Christensen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE