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Vidas Placiakis
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Walnut Creek, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Interaction request processing according to client pre-configured s...
Patent number
10,348,899
Issue date
Jul 9, 2019
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for intelligent task management and routing
Patent number
10,162,685
Issue date
Dec 25, 2018
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Activities assignment optimization for multi-skill contact center
Patent number
10,110,747
Issue date
Oct 23, 2018
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automatic shrinkage forecasting
Patent number
10,037,500
Issue date
Jul 31, 2018
Vidas Placiakis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Virtual interactions in contact center operations
Patent number
9,998,599
Issue date
Jun 12, 2018
Genesys Telecommunications Laboratories, Inc.
Vadim Dymshyts
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Interaction request processing according to client pre-configured s...
Patent number
9,948,781
Issue date
Apr 17, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Graphical user interface with contact center performance visualizer
Patent number
9,912,813
Issue date
Mar 6, 2018
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for intelligent task management and routing
Patent number
9,823,949
Issue date
Nov 21, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for intelligent task management in a workbin
Patent number
9,674,361
Issue date
Jun 6, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Activities assignment optimization for multi-skill contact center
Patent number
9,609,131
Issue date
Mar 28, 2017
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Virtual interactions in contact center operations
Patent number
9,596,350
Issue date
Mar 14, 2017
Genesys Telecommunications Laboratories, Inc.
Vadim Dymshyts
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Interaction request processing according to client pre-configured s...
Patent number
9,444,936
Issue date
Sep 13, 2016
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Activities assignment optimization for multi-skill contact center
Patent number
9,154,627
Issue date
Oct 6, 2015
GENESYS TELECOMMUNICATION LABORATORIES, INC.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED S...
Publication number
20180205827
Publication date
Jul 19, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Intelligent Task Management and Routing
Publication number
20180074866
Publication date
Mar 15, 2018
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
Publication number
20180027116
Publication date
Jan 25, 2018
Genesys Telecommunications Laboratories, Inc.
Vadim Dymshyts
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
Publication number
20170214798
Publication date
Jul 27, 2017
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING
Publication number
20160378569
Publication date
Dec 29, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Intelligent Task Management in a Workbin
Publication number
20160381222
Publication date
Dec 29, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED S...
Publication number
20160381223
Publication date
Dec 29, 2016
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
Publication number
20160028893
Publication date
Jan 28, 2016
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED S...
Publication number
20150049869
Publication date
Feb 19, 2015
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
Publication number
20140334619
Publication date
Nov 13, 2014
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR AUTOMATIC SHRINKAGE FORECASTING
Publication number
20140324499
Publication date
Oct 30, 2014
Vidas Placiakis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Graphical User Interface With Contact Center Performance Visualizer
Publication number
20140211933
Publication date
Jul 31, 2014
Leonid Vymenets
G06 - COMPUTING CALCULATING COUNTING