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Vitaliy Teryoshin
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Danyille, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Systems and methods for extended agent capacity
Patent number
11,140,269
Issue date
Oct 5, 2021
Vitaly Y. Barinov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for site aware routing for callback
Patent number
10,708,428
Issue date
Jul 7, 2020
Vladimir Mezhibovsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Best match interaction set routing
Patent number
10,291,781
Issue date
May 14, 2019
Vladimir Mezhibovsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for intelligent task management and routing
Patent number
10,162,685
Issue date
Dec 25, 2018
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Activities assignment optimization for multi-skill contact center
Patent number
10,110,747
Issue date
Oct 23, 2018
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for site aware routing for callback
Patent number
9,986,096
Issue date
May 29, 2018
Genesys Telecommunications Laboratories, Inc.
Vladimir Mezhibovsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Best match interaction set routing
Patent number
9,900,435
Issue date
Feb 20, 2018
Genesys Telecommunications Laboratories, Inc.
Vladimir Mezhibovsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and methods for improving interaction routing performance
Patent number
9,854,006
Issue date
Dec 26, 2017
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for intelligent task management and routing
Patent number
9,823,949
Issue date
Nov 21, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for intelligent task management in a workbin
Patent number
9,674,361
Issue date
Jun 6, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Activities assignment optimization for multi-skill contact center
Patent number
9,609,131
Issue date
Mar 28, 2017
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for implementing and executing communication center routing...
Patent number
9,553,755
Issue date
Jan 24, 2017
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for contact center activity routing based on agen...
Patent number
9,392,115
Issue date
Jul 12, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Activities assignment optimization for multi-skill contact center
Patent number
9,154,627
Issue date
Oct 6, 2015
GENESYS TELECOMMUNICATION LABORATORIES, INC.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and methods for improving interaction routing performance
Patent number
9,008,075
Issue date
Apr 14, 2015
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for implementing and executing communication center routing...
Patent number
7,907,598
Issue date
Mar 15, 2011
Genesys Telecommunication Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS AND METHODS FOR EXTENDED AGENT CAPACITY
Publication number
20200280635
Publication date
Sep 3, 2020
Genesys Telecommunications Laboratories, Inc.
Vitaly Y. Barinov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
Publication number
20180278749
Publication date
Sep 27, 2018
Genesys Telecommunications Laboratories, Inc.
Vladimir Mezhibovsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
BEST MATCH INTERACTION SET ROUTING
Publication number
20180176379
Publication date
Jun 21, 2018
Genesys Telecommunications Laboratories, Inc.
Vladimir Mezhibovsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
Publication number
20180124122
Publication date
May 3, 2018
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Method for Intelligent Task Management and Routing
Publication number
20180074866
Publication date
Mar 15, 2018
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
Publication number
20180054525
Publication date
Feb 22, 2018
Genesys Telecommunications Laboratories, Inc.
Vladimir Mezhibovsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
Publication number
20170214798
Publication date
Jul 27, 2017
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING
Publication number
20160378569
Publication date
Dec 29, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Intelligent Task Management in a Workbin
Publication number
20160381222
Publication date
Dec 29, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
Publication number
20160028893
Publication date
Jan 28, 2016
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
Publication number
20140379936
Publication date
Dec 25, 2014
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
Publication number
20140334619
Publication date
Nov 13, 2014
Genesys Telecommunications Laboratories, Inc.
Vidas Placiakis
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
BEST MATCH INTERACTION SET ROUTING
Publication number
20140140498
Publication date
May 22, 2014
Genesys Telecommunications Laboratories, Inc.
Vladimir Mezhibovsky
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGEN...
Publication number
20140140495
Publication date
May 22, 2014
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System for Automatic Assignment of Agents in Inbound and Outbound C...
Publication number
20120224682
Publication date
Sep 6, 2012
Stanislav V. Zgardovski
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System for Automatic Assignment of Agents in Inbound and Outbound C...
Publication number
20120101867
Publication date
Apr 26, 2012
Stanislav V. Zgardovski
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method for Implementing and Executing Communication Center Routing...
Publication number
20110182418
Publication date
Jul 28, 2011
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Methods for Improving Interaction Routing Performance
Publication number
20100157979
Publication date
Jun 24, 2010
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method for implementing and executing communication center routing...
Publication number
20060209797
Publication date
Sep 21, 2006
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE