Vladimir Mezhibovsky

Person

San Francisco, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for site aware routing for callback
- Patent number 10,708,428
- Issue date Jul 7, 2020
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center communications
- Patent number 10,701,206
- Issue date Jun 30, 2020
- Benjamin Friend
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for interaction callback pacing
- Patent number 10,645,226
- Issue date May 5, 2020
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pacing in knowledge worker engagement
- Patent number 10,536,578
- Issue date Jan 14, 2020
- Aleksandr Stolyar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer controlled interaction management
- Patent number 10,498,896
- Issue date Dec 3, 2019
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for exposing customer availability to contact cen...
- Patent number 10,447,859
- Issue date Oct 15, 2019
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center shared economy
- Patent number 10,440,185
- Issue date Oct 8, 2019
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Management of transaction routing to enterprise agents
- Patent number 10,440,182
- Issue date Oct 8, 2019
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for preventing attacks in communications
- Patent number 10,382,475
- Issue date Aug 13, 2019
- Benjamin Friend
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Best match interaction set routing
- Patent number 10,291,781
- Issue date May 14, 2019
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context aware interaction
- Patent number 10,289,982
- Issue date May 14, 2019
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for assembling a business process and for orchestrating the...
- Patent number 10,171,655
- Issue date Jan 1, 2019
- Nikolay A. Anisimov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for interacting with customer contact center over...
- Patent number 10,122,858
- Issue date Nov 6, 2018
- Vladislav Baranovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for interacting with a group of individuals as a single contact
- Patent number 10,114,886
- Issue date Oct 30, 2018
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for site aware routing for callback
- Patent number 9,986,096
- Issue date May 29, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for exposing customer availability to contact cen...
- Patent number 9,979,825
- Issue date May 22, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pacing in knowledge worker engagement
- Patent number 9,955,012
- Issue date Apr 24, 2018
- Genesys Telecommunications Laboratories, Inc.
- Aleksandr Stolyar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context aware interaction
- Patent number 9,934,491
- Issue date Apr 3, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Best match interaction set routing
- Patent number 9,900,435
- Issue date Feb 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer controlled interaction management
- Patent number 9,900,437
- Issue date Feb 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for indicating priority levels for transaction and task enga...
- Patent number 9,838,537
- Issue date Dec 5, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for interacting with a group of individuals as a single contact
- Patent number 9,760,621
- Issue date Sep 12, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of transaction routing to enterprise agents
- Patent number 9,654,634
- Issue date May 16, 2017
- Genesys Telecommunications Laboratories, Inc.
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer controlled interaction management
- Patent number 9,654,637
- Issue date May 16, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for call and data matching in a contact center
- Patent number 9,621,727
- Issue date Apr 11, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vladislav Baranovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing interaction history via a customer...
- Patent number 9,578,172
- Issue date Feb 21, 2017
- Genesys Telecommunications Laboratories, Inc.
- Merijn Te Booij
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context aware interaction
- Patent number 9,578,071
- Issue date Feb 21, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice response processing
- Patent number 9,560,199
- Issue date Jan 31, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for access number distribution in a contact center
- Patent number 9,531,878
- Issue date Dec 27, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center activity routing based on agen...
- Patent number 9,392,115
- Issue date Jul 12, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
- Publication number 20180278749
- Publication date Sep 27, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CEN...
- Publication number 20180249011
- Publication date Aug 30, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PACING IN KNOWLEDGE WORKER ENGAGEMENT
- Publication number 20180227422
- Publication date Aug 9, 2018
- Genesys Telecommunications Laboratories, Inc.
- Aleksandr Stolyar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT AWARE INTERACTION
- Publication number 20180181921
- Publication date Jun 28, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BEST MATCH INTERACTION SET ROUTING
- Publication number 20180176379
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20180176382
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGA...
- Publication number 20180091650
- Publication date Mar 29, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
- Publication number 20180054525
- Publication date Feb 22, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PREVENTING ATTACKS IN COMMUNICATIONS
- Publication number 20180007081
- Publication date Jan 4, 2018
- Genesys Telecommunications Laboratories, Inc.
- Benjamin Friend
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER COMMUNICATIONS
- Publication number 20180004375
- Publication date Jan 4, 2018
- Genesys Telecommunications Laboratories, Inc.
- Benjamin Friend
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
- Publication number 20170371951
- Publication date Dec 28, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur RISTOCK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTERACTION CALLBACK PACING
- Publication number 20170289355
- Publication date Oct 5, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20170251107
- Publication date Aug 31, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR INTERACTING WITH CUSTOMER CONTACT CENTER OVER...
- Publication number 20170223188
- Publication date Aug 3, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vladislav Baranovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT AWARE INTERACTION
- Publication number 20170161691
- Publication date Jun 8, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER SHARED ECONOMY
- Publication number 20170013132
- Publication date Jan 12, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGA...
- Publication number 20160277574
- Publication date Sep 22, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SOCIAL MEDIA INTEGRATED AGENT ROUTING
- Publication number 20160065741
- Publication date Mar 3, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20160065740
- Publication date Mar 3, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT AWARE INTERACTION
- Publication number 20160036874
- Publication date Feb 4, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
- Publication number 20160028892
- Publication date Jan 28, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vladislav Baranovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
- Publication number 20150326723
- Publication date Nov 12, 2015
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR ASSEMBLING A BUSINESS PROCESS AND FOR ORCHESTRATING THE...
- Publication number 20150319302
- Publication date Nov 5, 2015
- Genesys Telecommunications Laboratories, Inc.
- Nikolay A. Anisimov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CEN...
- Publication number 20150181040
- Publication date Jun 25, 2015
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT
- Publication number 20140344278
- Publication date Nov 20, 2014
- Herbert Willi Artur RISTOCK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Voice Response Processing
- Publication number 20140334614
- Publication date Nov 13, 2014
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
- Publication number 20140321634
- Publication date Oct 30, 2014
- Vladislav Baranovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
- Publication number 20140161241
- Publication date Jun 12, 2014
- Vladislav Baranovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER...
- Publication number 20140164256
- Publication date Jun 12, 2014
- Marijn Te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
- Publication number 20140162611
- Publication date Jun 12, 2014
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING

Vladimir Mezhibovsky

Person

Patents Grantslast 30 patents

System and method for site aware routing for callback

System and method for contact center communications

System and method for interaction callback pacing

Pacing in knowledge worker engagement

Customer controlled interaction management

System and method for exposing customer availability to contact cen...

System and method for contact center shared economy

Management of transaction routing to enterprise agents

System and method for preventing attacks in communications

Best match interaction set routing

Context aware interaction

Method for assembling a business process and for orchestrating the...

System and method for interacting with customer contact center over...

Method for interacting with a group of individuals as a single contact

System and method for site aware routing for callback

System and method for exposing customer availability to contact cen...

Pacing in knowledge worker engagement

Context aware interaction

Best match interaction set routing

Customer controlled interaction management

System for indicating priority levels for transaction and task enga...

Method for interacting with a group of individuals as a single contact

Management of transaction routing to enterprise agents

Customer controlled interaction management

System and method for call and data matching in a contact center

System and method for providing interaction history via a customer...

Context aware interaction

Voice response processing

System and method for access number distribution in a contact center

System and method for contact center activity routing based on agen...

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK

SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CEN...

PACING IN KNOWLEDGE WORKER ENGAGEMENT

CONTEXT AWARE INTERACTION

BEST MATCH INTERACTION SET ROUTING

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGA...

SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK

SYSTEM AND METHOD FOR PREVENTING ATTACKS IN COMMUNICATIONS

SYSTEM AND METHOD FOR CONTACT CENTER COMMUNICATIONS

METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT

SYSTEM AND METHOD FOR INTERACTION CALLBACK PACING

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

SYSTEM AND METHOD FOR INTERACTING WITH CUSTOMER CONTACT CENTER OVER...

CONTEXT AWARE INTERACTION

SYSTEM AND METHOD FOR CONTACT CENTER SHARED ECONOMY

SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGA...

SOCIAL MEDIA INTEGRATED AGENT ROUTING

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

CONTEXT AWARE INTERACTION

SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER

SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER

METHOD FOR ASSEMBLING A BUSINESS PROCESS AND FOR ORCHESTRATING THE...

SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CEN...

METHOD FOR INTERACTING WITH A GROUP OF INDIVIDUALS AS A SINGLE CONTACT

Voice Response Processing

SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER

SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER

SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER...

SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER