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Vyacheslav Zhakov
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Burlingame, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Dynamic recommendation of routing rules for contact center use
Patent number
10,582,054
Issue date
Mar 3, 2020
Vyacheslav Zhakov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing interaction flow for contact centers
Patent number
10,484,539
Issue date
Nov 19, 2019
Praphul Kumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Service control point functionality implemented at communication en...
Patent number
10,462,304
Issue date
Oct 29, 2019
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer-centric network-based conferencing
Patent number
10,250,753
Issue date
Apr 2, 2019
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Graphical user interface for configuring contact center routing str...
Patent number
10,194,028
Issue date
Jan 29, 2019
Leonid Vymenets
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call transfer using session initiation protocol (SIP)
Patent number
10,148,820
Issue date
Dec 4, 2018
Vyacheslav I. Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for transferee controlled protocol transfers
Patent number
10,129,406
Issue date
Nov 13, 2018
Herbert W. A. Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Universal connection station
Patent number
9,992,645
Issue date
Jun 5, 2018
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Graphical user interface for configuring contact center routing str...
Patent number
9,912,812
Issue date
Mar 6, 2018
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call transfer using session initiation protocol (SIP)
Patent number
RE46751
Issue date
Mar 6, 2018
Genesys Telecommunications Laboratories, Inc.
Vyacheslav I. Zhakov
Information
Patent Grant
Graphical user interface with contact center performance visualizer
Patent number
9,912,813
Issue date
Mar 6, 2018
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Service control point functionality implemented at communication en...
Patent number
9,854,103
Issue date
Dec 26, 2017
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for transferee controlled protocol transfers
Patent number
9,832,319
Issue date
Nov 28, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert W. A. Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call transfer using session initiation protocol (SIP)
Patent number
9,794,411
Issue date
Oct 17, 2017
Genesys Telecommunications Laboratories, Inc.
Vyacheslav I. Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,723,151
Issue date
Aug 1, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for generating a network of contact center agents...
Patent number
9,716,792
Issue date
Jul 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamic recommendation of routing rules for contact center use
Patent number
9,674,356
Issue date
Jun 6, 2017
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,635,181
Issue date
Apr 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Graphical user interface for monitoring and visualizing contact cen...
Patent number
9,628,623
Issue date
Apr 18, 2017
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Proxy media service for digital telephony
Patent number
9,549,078
Issue date
Jan 17, 2017
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Flow designer for contact centers
Patent number
9,392,112
Issue date
Jul 12, 2016
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for monitoring health of deployment states for a...
Patent number
9,325,844
Issue date
Apr 26, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call transfer using session initiation protocol (SIP)
Patent number
9,042,372
Issue date
May 26, 2015
Genesys Telecommunications Laboratories, Inc.
Vyacheslav I. Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for monitoring health of deployment states for a...
Patent number
8,989,367
Issue date
Mar 24, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Proxy media service for digital telephony
Patent number
8,982,735
Issue date
Mar 17, 2015
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer-centric network-based conferencing
Patent number
8,934,612
Issue date
Jan 13, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Service control point functionality implemented at communication en...
Patent number
8,879,708
Issue date
Nov 4, 2014
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods and apparatus for accomplishing call-state synchronization...
Patent number
7,133,518
Issue date
Nov 7, 2006
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call transfer using session initiation protocol (SIP)
Patent number
6,958,994
Issue date
Oct 25, 2005
Genesys Telecommunications Laboratories, Inc.
Vyacheslav I. Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STR...
Publication number
20180205825
Publication date
Jul 19, 2018
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SERVICE CONTROL POINT FUNCTIONALITY IMPLEMENTED AT COMMUNICATION EN...
Publication number
20180115649
Publication date
Apr 26, 2018
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
Publication number
20180097941
Publication date
Apr 5, 2018
Genesys Telecommunications Laboratories, Inc.
Herbert W.A. Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
Publication number
20180041636
Publication date
Feb 8, 2018
Genesys Telecommunications Laboratories, Inc.
Vyacheslav I. Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111507
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111509
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS...
Publication number
20170111505
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111503
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Learning Based on Simulations of Interactions of a Customer Contact...
Publication number
20160189558
Publication date
Jun 30, 2016
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information
Patent Application
System and Method for Addressing Communication Issues for Contact C...
Publication number
20160036972
Publication date
Feb 4, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Method for Addressing Hard-To-Understand for Contact Cen...
Publication number
20160036980
Publication date
Feb 4, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
Publication number
20150365532
Publication date
Dec 17, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert W.A. Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR EXECUTING INTERACTION FLOW FOR CONTACT CENTERS
Publication number
20150350436
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING INTERACTION FLOW FOR CONTACT CENTERS
Publication number
20150350443
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Praphul Kumar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
FLOW DESIGNER FOR CONTACT CENTERS
Publication number
20150350437
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Leonid Vymenets
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONVERSATION ASSISTANT
Publication number
20150256677
Publication date
Sep 10, 2015
Genesys Telecommunications Laboratories, Inc.
Yochai Konig
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS
Publication number
20150254679
Publication date
Sep 10, 2015
Genesys Telecommunications Laboratories, Inc.
Merijn te Booij
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL TRANSFER USING SESSION INITIATION PROTOCOL (SIP)
Publication number
20150237210
Publication date
Aug 20, 2015
Genesys Telecommunications Laboratories, Inc.
Vyacheslav I. Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A...
Publication number
20150117629
Publication date
Apr 30, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PROXY MEDIA SERVICE FOR DIGITAL TELEPHONY
Publication number
20150092571
Publication date
Apr 2, 2015
Genesys Telecommunications Laboratories, Inc.
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CUSTOMER-CENTRIC NETWORK-BASED CONFERENCING
Publication number
20150092616
Publication date
Apr 2, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SERVICE CONTROL POINT FUNTIONALITY IMPLEMENTED AT COMMUNICATION END...
Publication number
20140376413
Publication date
Dec 25, 2014
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
GRAPHICAL USER INTERFACE FOR MONITORING AND VISUALIZING CONTACT CEN...
Publication number
20140233719
Publication date
Aug 21, 2014
Leonid Vymenets
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Graphical User Interface With Contact Center Performance Visualizer
Publication number
20140211933
Publication date
Jul 31, 2014
Leonid Vymenets
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STR...
Publication number
20140177819
Publication date
Jun 26, 2014
Leonid Vymenets
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
UBIQUITOUS DASHBOARD FOR CONTACT CENTER MONITORING
Publication number
20140181676
Publication date
Jun 26, 2014
Dmytro Samborskyy
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MONTIORING HEALTH OF DEPLOYMENT STATES FOR A...
Publication number
20140086401
Publication date
Mar 27, 2014
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING DYNAMIC ELASTICITY OF CONTACT CENTE...
Publication number
20140079207
Publication date
Mar 20, 2014
Vyacheslav Zhakov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Customer-Centric Network-Based Conferencing
Publication number
20130329865
Publication date
Dec 12, 2013
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Service control point funtionality implemented at communication end...
Publication number
20130188785
Publication date
Jul 25, 2013
Vyacheslav Zhakov
H04 - ELECTRIC COMMUNICATION TECHNIQUE