W. SCOTT SEEBAUER

Person

SAN DIEGO, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Team-based approach to skills-based agent assignment
- Patent number 11,403,571
- Issue date Aug 2, 2022
- Oracle International Corporation
- Victor Chung-Wai Chan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamically selecting contact center workflows based on workflow in...
- Patent number 11,151,577
- Issue date Oct 19, 2021
- Oracle International Corporation
- Victor Chung-Wai Chan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Team-based approach to skills-based agent assignment
- Patent number 10,445,670
- Issue date Oct 15, 2019
- Oracle International Corporation
- Victor Chung-Wai Chan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer insight hub for multi-channel customer engagement solutions
- Patent number 9,972,024
- Issue date May 15, 2018
- Oracle International Corporation
- Victor Chung-Wai Chan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic agent workflow based on contact center load
- Patent number 9,729,718
- Issue date Aug 8, 2017
- Oracle International Corporation
- Victor Chung-Wai Chan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center skills modeling using customer relationship manageme...
- Patent number 9,225,834
- Issue date Dec 29, 2015
- Oracle International Corporation
- Victor Chung-Wai Chan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
TEAM-BASED APPROACH TO SKILLS-BASED AGENT ASSIGNMENT
- Publication number 20200012992
- Publication date Jan 9, 2020
- ORACLE INTERNATIONAL CORPORATION
- VICTOR CHUNG-WAI CHAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC SELECTION OF OPTIMUM CUSTOMER ENGAGEMENT CHANNEL
- Publication number 20160036977
- Publication date Feb 4, 2016
- ORACLE INTERNATIONAL CORPORATION
- VICTOR CHUNG-WAI CHAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER INSIGHT HUB FOR MULTI-CHANNEL CUSTOMER ENGAGEMENT SOLUTIONS
- Publication number 20150339677
- Publication date Nov 26, 2015
- ORACLE INTERNATIONAL CORPORATION
- VICTOR CHUNG-WAI CHAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMICALLY SELECTING CONTACT CENTER WORKFLOWS BASED ON WORKFLOW IN...
- Publication number 20150310445
- Publication date Oct 29, 2015
- ORACLE INTERNATIONAL CORPORATION
- VICTOR CHUNG-WAI CHAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC AGENT WORKFLOW BASED ON CONTACT CENTER LOAD
- Publication number 20150229768
- Publication date Aug 13, 2015
- ORACLE INTERNATIONAL CORPORATION
- VICTOR CHUNG-WAI CHAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TEAM-BASED APPROACH TO SKILLS-BASED AGENT ASSIGNMENT
- Publication number 20150127400
- Publication date May 7, 2015
- ORACLE INTERNATIONAL CORPORATION
- VICTOR CHUNG-WAI CHAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER SKILLS MODELING USING CUSTOMER RELATIONSHIP MANAGEME...
- Publication number 20140355750
- Publication date Dec 4, 2014
- ORACLE INTERNATIONAL CORPORATION
- VICTOR CHUNG-WAI CHAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

W. SCOTT SEEBAUER

Person

Patents Grantslast 30 patents

Team-based approach to skills-based agent assignment

Dynamically selecting contact center workflows based on workflow in...

Team-based approach to skills-based agent assignment

Customer insight hub for multi-channel customer engagement solutions

Dynamic agent workflow based on contact center load

Contact center skills modeling using customer relationship manageme...

Patents Applicationslast 30 patents

TEAM-BASED APPROACH TO SKILLS-BASED AGENT ASSIGNMENT

DYNAMIC SELECTION OF OPTIMUM CUSTOMER ENGAGEMENT CHANNEL

CUSTOMER INSIGHT HUB FOR MULTI-CHANNEL CUSTOMER ENGAGEMENT SOLUTIONS

DYNAMICALLY SELECTING CONTACT CENTER WORKFLOWS BASED ON WORKFLOW IN...

DYNAMIC AGENT WORKFLOW BASED ON CONTACT CENTER LOAD

TEAM-BASED APPROACH TO SKILLS-BASED AGENT ASSIGNMENT

CONTACT CENTER SKILLS MODELING USING CUSTOMER RELATIONSHIP MANAGEME...