Wen-Hua Ju

Person

Monmouth Junction, NJ, US

People

Patents Grantslast 30 patents

Information Patent Grant
Methods and systems of providing response based on communication se...
- Patent number 11,856,141
- Issue date Dec 26, 2023
- Avaya Management L.P.
- Reinhard P. Klemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced digital messaging
- Patent number 11,418,648
- Issue date Aug 16, 2022
- Avaya Management L.P.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enhanced digital messaging
- Patent number 11,190,469
- Issue date Nov 30, 2021
- Avaya Management L.P.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enhanced digital messaging
- Patent number 11,064,074
- Issue date Jul 13, 2021
- Avaya Inc.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Social messaging hold and wait treatment systems
- Patent number 10,425,363
- Issue date Sep 24, 2019
- Avaya Inc.
- David Skiba
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mechanism for adaptive modification of an attribute tree in graph b...
- Patent number 10,410,147
- Issue date Sep 10, 2019
- Avaya Inc.
- Robert C. Steiner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Prediction of contact center interactions
- Patent number 10,348,895
- Issue date Jul 9, 2019
- Avaya Inc.
- Lorraine Denby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mechanism for work assignment in a graph-based contact center
- Patent number 10,313,526
- Issue date Jun 4, 2019
- Avaya Inc.
- Robert C. Steiner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System initiated dialog adjustment
- Patent number 10,003,692
- Issue date Jun 19, 2018
- Avaya Inc.
- David Skiba
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mechanism for work assignment in a graph-based contact center
- Patent number 9,930,179
- Issue date Mar 27, 2018
- Avaya Inc.
- Robert C. Steiner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of contact center group metrics
- Patent number 9,906,647
- Issue date Feb 27, 2018
- Avaya Inc.
- Patrick Tendick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
On-topic monitor
- Patent number 9,894,206
- Issue date Feb 13, 2018
- Avaya Inc.
- David Skiba
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predictive model for abandoned calls
- Patent number 9,609,133
- Issue date Mar 28, 2017
- Avaya Inc.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mechanism for creation and utilization of an attribute tree in a co...
- Patent number 9,569,751
- Issue date Feb 14, 2017
- Avaya Inc.
- Robert C. Steiner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for displaying call flows and call statistics
- Patent number 8,938,059
- Issue date Jan 20, 2015
- Avaya Inc.
- Fei Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interactive flowgraph for analyzing caller utterances
- Patent number 8,705,706
- Issue date Apr 22, 2014
- Avaya Inc.
- Fei Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for positioning a set of terminals in an indoo...
- Patent number 7,403,784
- Issue date Jul 22, 2008
- Avaya Technology Corp.
- Wen-Hua Ju
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Estimating the location of inexpensive wireless terminals by using...
- Patent number 7,389,114
- Issue date Jun 17, 2008
- Avaya Technology Corp.
- Wen-Hua Ju
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated workflow method for assigning work items to resources
- Patent number 6,707,903
- Issue date Mar 16, 2004
- Avaya, Inc.
- Didina Burok
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
METHODS AND SYSTEMS OF PROVIDING RESPONSE BASED ON COMMUNICATION SE...
- Publication number 20230179708
- Publication date Jun 8, 2023
- Avaya Management L.P.
- Reinhard P. Klemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCED DIGITAL MESSAGING
- Publication number 20220368802
- Publication date Nov 17, 2022
- Avaya Management L.P.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCED DIGITAL MESSAGING
- Publication number 20210029246
- Publication date Jan 28, 2021
- Avaya Management L.P.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCED DIGITAL MESSAGING
- Publication number 20210029249
- Publication date Jan 28, 2021
- Avaya Management L.P.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCED DIGITAL MESSAGING
- Publication number 20210029065
- Publication date Jan 28, 2021
- Avaya Management L.P.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MAKING REAL-TIME DECISIONS FOR ROUTING COMMUN...
- Publication number 20190279256
- Publication date Sep 12, 2019
- AVAYA INC.
- Michael Sisselman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER
- Publication number 20180213087
- Publication date Jul 26, 2018
- AVAYA INC.
- Robert C. Steiner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM INITIATED DIALOG ADJUSTMENT
- Publication number 20180115643
- Publication date Apr 26, 2018
- AVAYA INC.
- DAVID SKIBA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SOCIAL MESSAGING HOLD AND WAIT TREATMENT SYSTEMS
- Publication number 20180103149
- Publication date Apr 12, 2018
- AVAYA INC.
- DAVID SKIBA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ON-TOPIC MONITOR
- Publication number 20180020095
- Publication date Jan 18, 2018
- AVAYA INC.
- DAVID SKIBA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KN...
- Publication number 20180018616
- Publication date Jan 18, 2018
- AVAYA INC.
- DAVID SKIBA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PREDICTIVE MODEL FOR ABANDONED CALLS
- Publication number 20160295020
- Publication date Oct 6, 2016
- AVAYA INC.
- Shmuel Shaffer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGEMENT OF CONTACT CENTER GROUP METRICS
- Publication number 20160248912
- Publication date Aug 25, 2016
- AVAYA INC.
- Patrick Tendick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTION OF CONTACT CENTER INTERACTIONS
- Publication number 20160241712
- Publication date Aug 18, 2016
- AVAYA INC.
- Lorraine Denby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MECHANISM FOR ADAPTIVE MODIFICATION OF AN ATTRIBUTE TREE IN GRAPH B...
- Publication number 20150350433
- Publication date Dec 3, 2015
- AVAYA INC.
- Robert C. Steiner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER
- Publication number 20150350440
- Publication date Dec 3, 2015
- AVAYA INC.
- Robert C. Steiner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GRAPH DATABASE FOR A CONTACT CENTER
- Publication number 20150347421
- Publication date Dec 3, 2015
- AVAYA INC.
- Robert C. Steiner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MECHANISM FOR AVOIDANCE IN A GRAPH BASED CONTACT CENTER
- Publication number 20150350432
- Publication date Dec 3, 2015
- AVAYA INC.
- Robert C. Steiner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MECHANISM FOR CREATION AND UTILIZATION OF AN ATTRIBUTE TREE IN A CO...
- Publication number 20150350431
- Publication date Dec 3, 2015
- AVAYA INC.
- Robert C. Steiner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Interactive Flowgraph for Analyzing Caller Utterances
- Publication number 20110228915
- Publication date Sep 22, 2011
- AVAYA INC.
- Fei Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Displaying Call Flows and Call Statistics
- Publication number 20090245493
- Publication date Oct 1, 2009
- AVAYA INC.
- Fei Chen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for positioning a set of terminals in an indoo...
- Publication number 20060205417
- Publication date Sep 14, 2006
- Wen-Hua Ju
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Estimating the location of inexpensive wireless terminals by using...
- Publication number 20050176442
- Publication date Aug 11, 2005
- Wen-Hua Ju
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automated workflow method for assigning work items to resources
- Publication number 20030152212
- Publication date Aug 14, 2003
- Didina Burok
- G06 - COMPUTING CALCULATING COUNTING

Person

Patents Grantslast 30 patents

Methods and systems of providing response based on communication se...

Enhanced digital messaging

Enhanced digital messaging

Enhanced digital messaging

Social messaging hold and wait treatment systems

Mechanism for adaptive modification of an attribute tree in graph b...

Prediction of contact center interactions

Mechanism for work assignment in a graph-based contact center

System initiated dialog adjustment

Mechanism for work assignment in a graph-based contact center

Management of contact center group metrics

On-topic monitor

Predictive model for abandoned calls

Mechanism for creation and utilization of an attribute tree in a co...

System and method for displaying call flows and call statistics

Interactive flowgraph for analyzing caller utterances

Method and apparatus for positioning a set of terminals in an indoo...

Estimating the location of inexpensive wireless terminals by using...

Automated workflow method for assigning work items to resources

Patents Applicationslast 30 patents

METHODS AND SYSTEMS OF PROVIDING RESPONSE BASED ON COMMUNICATION SE...

ENHANCED DIGITAL MESSAGING

ENHANCED DIGITAL MESSAGING

ENHANCED DIGITAL MESSAGING

ENHANCED DIGITAL MESSAGING

SYSTEM AND METHOD FOR MAKING REAL-TIME DECISIONS FOR ROUTING COMMUN...

MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER

SYSTEM INITIATED DIALOG ADJUSTMENT

SOCIAL MESSAGING HOLD AND WAIT TREATMENT SYSTEMS

ON-TOPIC MONITOR

SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KN...

PREDICTIVE MODEL FOR ABANDONED CALLS

MANAGEMENT OF CONTACT CENTER GROUP METRICS

PREDICTION OF CONTACT CENTER INTERACTIONS

MECHANISM FOR ADAPTIVE MODIFICATION OF AN ATTRIBUTE TREE IN GRAPH B...

MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER

GRAPH DATABASE FOR A CONTACT CENTER

MECHANISM FOR AVOIDANCE IN A GRAPH BASED CONTACT CENTER

MECHANISM FOR CREATION AND UTILIZATION OF AN ATTRIBUTE TREE IN A CO...

Interactive Flowgraph for Analyzing Caller Utterances

System and Method for Displaying Call Flows and Call Statistics

Method and apparatus for positioning a set of terminals in an indoo...

Estimating the location of inexpensive wireless terminals by using...

Automated workflow method for assigning work items to resources