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William Duane SKEEN
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Austin, TX, US
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Patents Grants
last 30 patents
Information
Patent Grant
Biometric customer service agent analysis systems and methods
Patent number
10,448,887
Issue date
Oct 22, 2019
Mattersight Corporation
Christopher Danson
A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information
Patent Grant
Real-time customer profile based predictive routing
Patent number
10,218,850
Issue date
Feb 26, 2019
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Delayed-assignment predictive routing and methods
Patent number
10,084,918
Issue date
Sep 25, 2018
Mattersight Corporation
Kelly Conway
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Adaptive occupancy real-time predictive routing
Patent number
9,936,075
Issue date
Apr 3, 2018
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer satisfaction-based predictive routing and methods
Patent number
9,848,085
Issue date
Dec 19, 2017
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamic occupancy predictive routing and methods
Patent number
9,667,795
Issue date
May 30, 2017
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Real-time predictive routing
Patent number
9,565,312
Issue date
Feb 7, 2017
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized predictive routing and methods
Patent number
9,398,157
Issue date
Jul 19, 2016
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Real-time predictive routing
Patent number
9,137,372
Issue date
Sep 15, 2015
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Real-time predictive routing
Patent number
9,137,373
Issue date
Sep 15, 2015
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized predictive routing and methods
Patent number
9,106,748
Issue date
Aug 11, 2015
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized predictive routing and methods
Patent number
9,083,804
Issue date
Jul 14, 2015
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Real-time predictive routing
Patent number
8,867,733
Issue date
Oct 21, 2014
Mattersight Corporation
Kelly Conway
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING
Publication number
20180205828
Publication date
Jul 19, 2018
Mattersight Corporation
Kelly CONWAY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
BIOMETRIC CUSTOMER SERVICE AGENT ANALYSIS SYSTEMS AND METHODS
Publication number
20180110460
Publication date
Apr 26, 2018
Mattersight Corporation
Christopher DANSON
A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information
Patent Application
DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS
Publication number
20180115646
Publication date
Apr 26, 2018
Mattersight Corporation
Kelly CONWAY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS
Publication number
20170208177
Publication date
Jul 20, 2017
Mattersight Corporation
Kelly CONWAY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING
Publication number
20170149976
Publication date
May 25, 2017
Mattersight Corporation
Kelly CONWAY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS
Publication number
20160330325
Publication date
Nov 10, 2016
Mattersight Corporation
Kelly CONWAY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
REAL-TIME PREDICTIVE ROUTING
Publication number
20150341496
Publication date
Nov 26, 2015
Mattersight Corporation
Kelly CONWAY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
Publication number
20150312417
Publication date
Oct 29, 2015
Mattersight Corporation
Kelly CONWAY
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
REAL-TIME PREDICTIVE ROUTING
Publication number
20150036815
Publication date
Feb 5, 2015
Mattersight Corporation
Kelly CONWAY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
Publication number
20140355749
Publication date
Dec 4, 2014
Kelly CONWAY
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
Publication number
20140355748
Publication date
Dec 4, 2014
Kelly CONWAY
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
REAL-TIME PREDICTIVE ROUTING
Publication number
20140270133
Publication date
Sep 18, 2014
Kelly CONWAY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for recording an electronic communication and ext...
Publication number
20060265088
Publication date
Nov 23, 2006
Roger Warford
H04 - ELECTRIC COMMUNICATION TECHNIQUE