William H. Jolicoeur

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Cary, NC, US

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Patents Grantslast 30 patents

Information Patent Grant
Skill-based secure dynamic contact center agent access
- Patent number 10,341,318
- Issue date Jul 2, 2019
- Avaya Inc.
- Roger Lapuh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center agent display application
- Patent number 9,762,726
- Issue date Sep 12, 2017
- Avaya Inc.
- Robert Mitchell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Local preservation of an agent message
- Patent number 8,792,624
- Issue date Jul 29, 2014
- Avaya Inc.
- Robert Mitchell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive estimated wait time predictor
- Patent number 8,761,380
- Issue date Jun 24, 2014
- Avaya Inc.
- Joylee Kohler
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SKILL-BASED SECURE DYNAMIC CONTACT CENTER AGENT ACCESS
- Publication number 20160134611
- Publication date May 12, 2016
- AVAYA INC.
- Roger Lapuh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER AGENT DISPLAY APPLICATION
- Publication number 20140016770
- Publication date Jan 16, 2014
- Robert Mitchell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LOCAL PRESERVATION OF AN AGENT MESSAGE
- Publication number 20140016762
- Publication date Jan 16, 2014
- Robert Mitchell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ADAPTIVE ESTIMATED WAIT TIME PREDICTOR
- Publication number 20130223619
- Publication date Aug 29, 2013
- AVAYA INC.
- Joylee Kohler
- H04 - ELECTRIC COMMUNICATION TECHNIQUE