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Yevgeniy Petrovykh
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Walnut Creek, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Systems and methods for extended agent capacity
Patent number
11,140,269
Issue date
Oct 5, 2021
Vitaly Y. Barinov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for contact center shared economy
Patent number
10,440,185
Issue date
Oct 8, 2019
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Authentication system and method based on authentication annotations
Patent number
10,356,103
Issue date
Jul 16, 2019
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interaction request processing according to client pre-configured s...
Patent number
10,348,899
Issue date
Jul 9, 2019
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for integrating an interaction management system...
Patent number
10,250,750
Issue date
Apr 2, 2019
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer-centric network-based conferencing
Patent number
10,250,753
Issue date
Apr 2, 2019
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for intelligent task management and routing
Patent number
10,162,685
Issue date
Dec 25, 2018
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for social message classification based on influence
Patent number
10,142,477
Issue date
Nov 27, 2018
Alex Khodorenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for anticipating and planning communication-ce...
Patent number
RE47138
Issue date
Nov 20, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
Information
Patent Grant
System and methods for integrating short message service messaging...
Patent number
10,097,689
Issue date
Oct 9, 2018
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for anticipating and planning communication-ce...
Patent number
RE46852
Issue date
May 15, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
Information
Patent Grant
Method and apparatus for anticipating and planning communication-ce...
Patent number
RE46853
Issue date
May 15, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
Information
Patent Grant
Interaction request processing according to client pre-configured s...
Patent number
9,948,781
Issue date
Apr 17, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for optimizing response time to events in queue
Patent number
RE46776
Issue date
Apr 3, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
Information
Patent Grant
Method and system for integrating an interaction management system...
Patent number
9,924,038
Issue date
Mar 20, 2018
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for intelligent routing of instant messaging p...
Patent number
RE46625
Issue date
Dec 5, 2017
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
Information
Patent Grant
System and method for intelligent task management and routing
Patent number
9,823,949
Issue date
Nov 21, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for intelligent task management in a workbin
Patent number
9,674,361
Issue date
Jun 6, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for optimizing response time to events in queue
Patent number
9,648,168
Issue date
May 9, 2017
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for integrating an interaction management system...
Patent number
9,538,010
Issue date
Jan 3, 2017
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for controlling lifespan of interaction requests
Patent number
9,525,640
Issue date
Dec 20, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for monitoring and ranking web visitors and soliciting highe...
Patent number
9,519,906
Issue date
Dec 13, 2016
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for social message classification based on influence
Patent number
9,497,289
Issue date
Nov 15, 2016
Genesys Telecommunications Laboratories, Inc.
Alex Khodorenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and methods for integrating short message service messaging...
Patent number
9,462,435
Issue date
Oct 4, 2016
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for intelligent routing of instant messaging p...
Patent number
RE46174
Issue date
Oct 4, 2016
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
Information
Patent Grant
Interaction request processing according to client pre-configured s...
Patent number
9,444,936
Issue date
Sep 13, 2016
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for integrating an interaction management system...
Patent number
9,083,802
Issue date
Jul 14, 2015
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for optimizing response time to events in queue
Patent number
9,031,087
Issue date
May 12, 2015
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer-centric network-based conferencing
Patent number
8,934,612
Issue date
Jan 13, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for controlling lifespan of interaction requests
Patent number
8,824,664
Issue date
Sep 2, 2014
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS AND METHODS FOR EXTENDED AGENT CAPACITY
Publication number
20200280635
Publication date
Sep 3, 2020
Genesys Telecommunications Laboratories, Inc.
Vitaly Y. Barinov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED S...
Publication number
20180205827
Publication date
Jul 19, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM...
Publication number
20180167509
Publication date
Jun 14, 2018
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Intelligent Task Management and Routing
Publication number
20180074866
Publication date
Mar 15, 2018
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING SECURE ACCESS TO ELECTRONIC RECORDS
Publication number
20180060871
Publication date
Mar 1, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS
Publication number
20180063134
Publication date
Mar 1, 2018
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
Publication number
20170126891
Publication date
May 4, 2017
Genesys Telecommunications Laboratories, Inc.
Alex Khodorenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM...
Publication number
20170118343
Publication date
Apr 27, 2017
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING...
Publication number
20170019536
Publication date
Jan 19, 2017
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER SHARED ECONOMY
Publication number
20170013132
Publication date
Jan 12, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING
Publication number
20160378569
Publication date
Dec 29, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Intelligent Task Management in a Workbin
Publication number
20160381222
Publication date
Dec 29, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED S...
Publication number
20160381223
Publication date
Dec 29, 2016
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
Publication number
20160134754
Publication date
May 12, 2016
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM...
Publication number
20150312415
Publication date
Oct 29, 2015
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CUSTOMER-CENTRIC NETWORK-BASED CONFERENCING
Publication number
20150092616
Publication date
Apr 2, 2015
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED S...
Publication number
20150049869
Publication date
Feb 19, 2015
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHODS FOR INTEGRATING SHORT MESSAGE SERVICE MESSAGING...
Publication number
20150018022
Publication date
Jan 15, 2015
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
Publication number
20140376716
Publication date
Dec 25, 2014
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS
Publication number
20140372755
Publication date
Dec 18, 2014
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
Publication number
20140164502
Publication date
Jun 12, 2014
Alex Khodorenko
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM...
Publication number
20140119535
Publication date
May 1, 2014
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Customer-Centric Network-Based Conferencing
Publication number
20130329865
Publication date
Dec 12, 2013
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
Publication number
20130145019
Publication date
Jun 6, 2013
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Methods for Integrating Short Message Service Messaging...
Publication number
20120270580
Publication date
Oct 25, 2012
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and Apparatus for Optimizing Response Time to Events in Queue
Publication number
20110286444
Publication date
Nov 24, 2011
Yevgeniy Petrovykh
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Methods for Integrating Short Message Service Messaging...
Publication number
20100317376
Publication date
Dec 16, 2010
Nikolay Anisimov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method for Monitoring and Ranking Web Visitors and Soliciting Highe...
Publication number
20100161540
Publication date
Jun 24, 2010
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and System for Integrating an Interaction Management System...
Publication number
20100158239
Publication date
Jun 24, 2010
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Apparatus for Pre-Routing Network Events
Publication number
20090089451
Publication date
Apr 2, 2009
Genesys Telecommunications Laboratories, Inc.
Yevgeniy Petrovykh
G06 - COMPUTING CALCULATING COUNTING