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Yi Chang
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Saratoga, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Edge-based intelligence for over the air update
Patent number
11,983,522
Issue date
May 14, 2024
Ayla Networks, Inc.
Yi Chang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and methods for tracking unresolved customer involvement wit...
Patent number
10,412,219
Issue date
Sep 10, 2019
Yi Chang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for interacting with a multimedia presentation served by an...
Patent number
9,955,008
Issue date
Apr 24, 2018
Genesys Telecommunications Laboratories, Inc.
Yi Chang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and methods for tracking unresolved customer involvement wit...
Patent number
9,942,399
Issue date
Apr 10, 2018
Genesys Telecommunications Laboratories, Inc.
Yi Chang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for monitoring and ranking web visitors and soliciting highe...
Patent number
9,519,906
Issue date
Dec 13, 2016
Genesys Telecommunications Laboratories, Inc.
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and methods for tracking unresolved customer involvement wit...
Patent number
8,831,203
Issue date
Sep 9, 2014
Genesys Telecommunications Laboratories, Inc.
Yi Chang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
EDGE-BASED INTELLIGENCE FOR OVER THE AIR UPDATE
Publication number
20220137948
Publication date
May 5, 2022
Ayla Networks, Inc.
Yi Chang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD FOR INTERACTING WITH A MULTIMEDIA PRESENTATION SERVED BY AN...
Publication number
20180220001
Publication date
Aug 2, 2018
Genesys Telecommunications Laboratories, Inc.
Yi Chang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WIT...
Publication number
20180191899
Publication date
Jul 5, 2018
Genesys Telecommunications Laboratories, Inc.
Yi CHANG
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WIT...
Publication number
20140341369
Publication date
Nov 20, 2014
Yi CHANG
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VIRTUAL DESKTOP INTERFACE FOR A SERVICE CALL CENTER
Publication number
20140177818
Publication date
Jun 26, 2014
Yi Chang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method for Interacting with a Multimedia Presentation Served by an...
Publication number
20120124476
Publication date
May 17, 2012
Yi Chang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method for Monitoring and Ranking Web Visitors and Soliciting Highe...
Publication number
20100161540
Publication date
Jun 24, 2010
Nikolay Anisimov
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Methods for Tracking Unresolved Customer Involvement wit...
Publication number
20100158236
Publication date
Jun 24, 2010
Yi Chang
H04 - ELECTRIC COMMUNICATION TECHNIQUE