Yung-Chun Lin

Person

Seattle, WA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Accurate individual queue level metric forecasting for virtual cont...
- Patent number 12,073,340
- Issue date Aug 27, 2024
- Amazon Technologies, Inc.
- Yiwei Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Bulk data distribution system
- Patent number 11,507,594
- Issue date Nov 22, 2022
- Amazon Technologies, Inc.
- Alexander Clark Prater
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for customer contact
- Patent number 10,445,744
- Issue date Oct 15, 2019
- Amazon Technologies, Inc.
- Jeremy A. Dashe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated call distribution
- Patent number 10,348,903
- Issue date Jul 9, 2019
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated call distribution
- Patent number 9,769,315
- Issue date Sep 19, 2017
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Bulk data distribution system
- Patent number 9,697,268
- Issue date Jul 4, 2017
- Amazon Technologies, Inc.
- Alexander Clark Prater
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for customer contact
- Patent number 9,088,649
- Issue date Jul 21, 2015
- Amazon Technologies, Inc.
- Jeremy A. Dashe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for customer contact
- Patent number 8,879,717
- Issue date Nov 4, 2014
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated call distribution
- Patent number 8,848,898
- Issue date Sep 30, 2014
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for customer contact
- Patent number 8,824,661
- Issue date Sep 2, 2014
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for customer contact
- Patent number 8,600,035
- Issue date Dec 3, 2013
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated call distribution
- Patent number 8,249,245
- Issue date Aug 21, 2012
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
- Publication number 20180007209
- Publication date Jan 4, 2018
- AMAZON TECHNOLOGIES, INC.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BULK DATA DISTRIBUTION SYSTEM
- Publication number 20170300551
- Publication date Oct 19, 2017
- AMAZON TECHNOLOGIES, INC.
- Alexander Clark Prater
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER CONTACT
- Publication number 20150324806
- Publication date Nov 12, 2015
- AMAZON TECHNOLOGIES, INC.
- Jeremy A. Dashe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
- Publication number 20150023490
- Publication date Jan 22, 2015
- AMAZON TECHNOLOGIES, INC.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER CONTACT
- Publication number 20140074529
- Publication date Mar 13, 2014
- AMAZON TECHNOLOGIES, INC.
- Jon R. Jay
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER CONTACT
- Publication number 20110051920
- Publication date Mar 3, 2011
- Jeremy A. Dashe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER CONTACT
- Publication number 20110051922
- Publication date Mar 3, 2011
- Jon R. Jay
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
- Publication number 20090154688
- Publication date Jun 18, 2009
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
- Publication number 20090122973
- Publication date May 14, 2009
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Yung-Chun Lin

Person

Patents Grantslast 30 patents

Accurate individual queue level metric forecasting for virtual cont...

Bulk data distribution system

Systems and methods for customer contact

System and method for automated call distribution

System and method for automated call distribution

Bulk data distribution system

Systems and methods for customer contact

Systems and methods for customer contact

System and method for automated call distribution

Systems and methods for customer contact

Systems and methods for customer contact

System and method for automated call distribution

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

BULK DATA DISTRIBUTION SYSTEM

SYSTEMS AND METHODS FOR CUSTOMER CONTACT

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

SYSTEMS AND METHODS FOR CUSTOMER CONTACT

SYSTEMS AND METHODS FOR CUSTOMER CONTACT

SYSTEMS AND METHODS FOR CUSTOMER CONTACT

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION