Agent or workforce training

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CPC
H04M2203/403

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/403Agent or workforce training

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,170,743
- Issue date Dec 17, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for intelligent call agent evaluations
- Patent number 12,113,934
- Issue date Oct 8, 2024
- FMR LLC
- Bryan Dempsey
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Objective training and evaluation
- Patent number 12,107,995
- Issue date Oct 1, 2024
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intent analysis for call center response generation
- Patent number 12,081,700
- Issue date Sep 3, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Heuristic document verification and real time deposit engine
- Patent number 12,020,307
- Issue date Jun 25, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 11,936,812
- Issue date Mar 19, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
AI avatar coaching system based on free speech emotion analysis for...
- Patent number 11,825,022
- Issue date Nov 21, 2023
- CS Sharing Inc.
- Ji Eun Lim
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Objective training and evaluation
- Patent number 11,778,095
- Issue date Oct 3, 2023
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intent analysis for call center response generation
- Patent number 11,770,476
- Issue date Sep 26, 2023
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer-implemented method and a computer system for improving per...
- Patent number 11,757,804
- Issue date Sep 12, 2023
- DATAGAMZ GLOBAL PTY LTD
- Kunal Rahalkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Answer time prediction in a contact center service of a provider ne...
- Patent number 11,706,345
- Issue date Jul 18, 2023
- Amazon Technologies, Inc.
- Prashant Desai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automated agent behavior recommendations for call quality improvement
- Patent number 11,647,116
- Issue date May 9, 2023
- CAPITAL ONE SERVICES, LLC
- Nagendra Shukla
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,632,465
- Issue date Apr 18, 2023
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intent analysis for call center response generation
- Patent number 11,516,343
- Issue date Nov 29, 2022
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent coaching system
- Patent number 11,514,385
- Issue date Nov 29, 2022
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Objective training and evaluation
- Patent number 11,451,664
- Issue date Sep 20, 2022
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for coaching call center agents
- Patent number 11,438,457
- Issue date Sep 6, 2022
- Uniphore Software Systems, Inc.
- Ashwin Chalapathy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Case management virtual assistant to enable predictive outputs
- Patent number 11,323,564
- Issue date May 3, 2022
- Dell Products L.P.
- Patrick Dwane
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent coaching system
- Patent number 11,315,065
- Issue date Apr 26, 2022
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Artificial-intelligence powered skill management systems and methods
- Patent number 11,272,056
- Issue date Mar 8, 2022
- NICE LTD.
- Ifat Shwartz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Browser and phone integration
- Patent number 11,228,679
- Issue date Jan 18, 2022
- Ubiquity Global Services, Inc.
- Franz Schwarzinger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center system having reduced communication latency
- Patent number 11,223,723
- Issue date Jan 11, 2022
- Accenture Global Solutions Limited
- Alpana Dubey
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer care training using chatbots
- Patent number 11,206,227
- Issue date Dec 21, 2021
- International Business Machines Corporation
- Rama Kalyani T. Akkiraju
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated agent behavior recommendations for call quality improvement
- Patent number 11,190,641
- Issue date Nov 30, 2021
- CAPITAL ONE SERVICES, LLC
- Nagendra Shukla
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer care training using chatbots
- Patent number 11,190,464
- Issue date Nov 30, 2021
- International Business Machines Corporation
- Rama Kalyani T. Akkiraju
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 11,146,682
- Issue date Oct 12, 2021
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intent analysis for call center response generation
- Patent number 11,076,047
- Issue date Jul 27, 2021
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,076,045
- Issue date Jul 27, 2021
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Heuristic sales agent training assistant
- Patent number 11,032,422
- Issue date Jun 8, 2021
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for automated call analysis using context specific lexicon
- Patent number 10,917,525
- Issue date Feb 9, 2021
- TETON1 LLC
- Robert T. Madden
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20240372947
- Publication date Nov 7, 2024
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...
- Publication number 20240283868
- Publication date Aug 22, 2024
- GENESYS CLOUD SERVICES, INC.
- THERESE M. FERRIS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20240236235
- Publication date Jul 11, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR TRAINING A VIRTUAL ASSISTANT PLATFORM CONFI...
- Publication number 20240195915
- Publication date Jun 13, 2024
- Kore.ai, Inc.
- Rajkumar KONERU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
- Publication number 20240187524
- Publication date Jun 6, 2024
- Kore.ai, Inc.
- Rajkumar KONERU
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20240137444
- Publication date Apr 25, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Objective Training and Evaluation
- Publication number 20230403358
- Publication date Dec 14, 2023
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
- Publication number 20230230014
- Publication date Jul 20, 2023
- NICE Ltd
- Kunal Khanvilkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
- Publication number 20230199118
- Publication date Jun 22, 2023
- Kore.ai, Inc.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20230123022
- Publication date Apr 20, 2023
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Objective Training and Evaluation
- Publication number 20220394130
- Publication date Dec 8, 2022
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR COACHING CALL CENTER AGENTS
- Publication number 20220311864
- Publication date Sep 29, 2022
- UNIPHORE SOFTWARE SYSTEMS INC.SYSTEMS I SOFTWARE SYSTEMS INC.
- Ashwin CHALAPATHY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AGENT COACHING SYSTEM
- Publication number 20220253789
- Publication date Aug 11, 2022
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED AGENT BEHAVIOR RECOMMENDATIONS FOR CALL QUALITY IMPROVEMENT
- Publication number 20220103686
- Publication date Mar 31, 2022
- Capital One Services, LLC
- Nagendra SHUKLA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20220046129
- Publication date Feb 10, 2022
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ARTIFICIAL-INTELLIGENCE POWERED SKILL MANAGEMENT SYSTEMS AND METHODS
- Publication number 20210344800
- Publication date Nov 4, 2021
- NICE Ltd
- Ifat SHWARTZ
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER
- Publication number 20210266404
- Publication date Aug 26, 2021
- AVAYA INC.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Objective Training and Evaluation
- Publication number 20210127004
- Publication date Apr 29, 2021
- CVS Pharmacy, Inc.
- Roger A. Caron
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER-IMPLEMENTED METHOD AND A COMPUTER SYSTEM FOR IMPROVING PER...
- Publication number 20210112021
- Publication date Apr 15, 2021
- DATAGAMZ GLOBAL PTY LTD
- Kunal RAHALKAR
- A63 - SPORTS GAMES AMUSEMENTS
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION...
- Publication number 20200382641
- Publication date Dec 3, 2020
- NICE Ltd
- Leon PORTMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BROWSER AND PHONE INTEGRATION
- Publication number 20200280631
- Publication date Sep 3, 2020
- Ubiquity Global Services, Inc.
- Franz Schwarzinger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION...
- Publication number 20200252509
- Publication date Aug 6, 2020
- NICE Ltd
- Leon PORTMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER
- Publication number 20200228655
- Publication date Jul 16, 2020
- AVAYA INC.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ARTIFICIAL INTELLIGENCE SELF-LEARNING TRAINING SYSTEM TO AUTONOMOUS...
- Publication number 20200034778
- Publication date Jan 30, 2020
- AVAYA INC.
- Dara Geary
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL VISUALIZATION
- Publication number 20190391784
- Publication date Dec 26, 2019
- Patient Prism LLC
- Michael G. Spiessbach
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DETECTION OF SENTIMENT SHIFT
- Publication number 20190387098
- Publication date Dec 19, 2019
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Martin Patrick McEnroe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RECORDING RECOMMENDATION METHOD, DEVICE, APPARATUS AND COMPUTER-REA...
- Publication number 20190333176
- Publication date Oct 31, 2019
- PING AN TECHNOLOGY (SHENZHEN) CO., LTD.
- Chao Hu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC ROUTING SYSTEM FOR CONTACT CENTER COMMUNICATIONS
- Publication number 20190312975
- Publication date Oct 10, 2019
- AVAYA INC.
- Edel Kelly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION...
- Publication number 20190306315
- Publication date Oct 3, 2019
- NICE Ltd
- Leon PORTMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
- Publication number 20190245975
- Publication date Aug 8, 2019
- Genesys Telecommunications Laboratories, Inc.
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING

Agent or workforce training

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Systems and methods for handling customer conversations at a contac...

Systems and methods for intelligent call agent evaluations

Objective training and evaluation

Intent analysis for call center response generation

Heuristic document verification and real time deposit engine

Systems and methods for handling customer conversations at a contac...

AI avatar coaching system based on free speech emotion analysis for...

Objective training and evaluation

Intent analysis for call center response generation

Computer-implemented method and a computer system for improving per...

Answer time prediction in a contact center service of a provider ne...

Automated agent behavior recommendations for call quality improvement

Communication session hold time management in a contact center

Intent analysis for call center response generation

Agent coaching system

Objective training and evaluation

Method and apparatus for coaching call center agents

Case management virtual assistant to enable predictive outputs

Agent coaching system

Artificial-intelligence powered skill management systems and methods

Browser and phone integration

Call center system having reduced communication latency

Customer care training using chatbots

Automated agent behavior recommendations for call quality improvement

Customer care training using chatbots

Learning based metric determination for service sessions

Intent analysis for call center response generation

Communication session hold time management in a contact center

Heuristic sales agent training assistant

System for automated call analysis using context specific lexicon

Patents Applicationslast 30 patents

System and method for generating an expandable pool of virtual agen...

SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS F...

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

SYSTEMS AND METHODS FOR TRAINING A VIRTUAL ASSISTANT PLATFORM CONFI...

SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

Objective Training and Evaluation

SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...

SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

Objective Training and Evaluation

METHOD AND APPARATUS FOR COACHING CALL CENTER AGENTS

AGENT COACHING SYSTEM

AUTOMATED AGENT BEHAVIOR RECOMMENDATIONS FOR CALL QUALITY IMPROVEMENT

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

ARTIFICIAL-INTELLIGENCE POWERED SKILL MANAGEMENT SYSTEMS AND METHODS

COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER

Objective Training and Evaluation

COMPUTER-IMPLEMENTED METHOD AND A COMPUTER SYSTEM FOR IMPROVING PER...

SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION...

BROWSER AND PHONE INTEGRATION

SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION...

COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER

ARTIFICIAL INTELLIGENCE SELF-LEARNING TRAINING SYSTEM TO AUTONOMOUS...

CALL VISUALIZATION

DETECTION OF SENTIMENT SHIFT

RECORDING RECOMMENDATION METHOD, DEVICE, APPARATUS AND COMPUTER-REA...

DYNAMIC ROUTING SYSTEM FOR CONTACT CENTER COMMUNICATIONS

SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION...

AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS