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Arrangements for routing dead number calls to operators
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H04M3/52
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ELECTRICITY
H04
Electric communication
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TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
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H04M3/52
Arrangements for routing dead number calls to operators
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Patents Grants
last 30 patents
Information
Patent Grant
Categorizing audio calls based on machine learning models
Patent number
12,192,409
Issue date
Jan 7, 2025
SAP SE
Anh Burton
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing routing of customer calls to agents
Patent number
12,192,410
Issue date
Jan 7, 2025
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and server for processing calls originating from user termin...
Patent number
12,192,411
Issue date
Jan 7, 2025
ORANGE
Apostolos Kountouris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for electronic request routing and distribution
Patent number
12,192,408
Issue date
Jan 7, 2025
Massachusetts Mutual Life Insurance Company
Asieh Ahani
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Batch ringing for large call queues
Patent number
12,192,407
Issue date
Jan 7, 2025
Zoom Video Communications, Inc.
Fengkai Zhang
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Data analysis, filter and presentation techniques for call manageme...
Patent number
12,184,817
Issue date
Dec 31, 2024
United Services Automobile Association (USAA)
Gregory David Hansen
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Learning based metric determination and clustering for service routing
Patent number
12,184,814
Issue date
Dec 31, 2024
United Services Automobile Association (USAA)
Vijay Jayapalan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Predictive mapping for routing telephone calls
Patent number
12,184,815
Issue date
Dec 31, 2024
United Services Automobile Association (USAA)
Kristopher Williams
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Model-based communication routing system and method
Patent number
12,184,816
Issue date
Dec 31, 2024
United Services Automobile Association (USAA)
Merrill Lamar Madsen
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for omnichannel text—based interaction transfer
Patent number
12,175,488
Issue date
Dec 24, 2024
TAPTEXT LLC
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for capturing data of actions
Patent number
12,177,381
Issue date
Dec 24, 2024
salesforce, Inc.
Molly Mahar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Apparatuses and methods involving parking communications
Patent number
12,177,384
Issue date
Dec 24, 2024
8x8, Inc.
Jared Smith-Mickelson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Unified communications call routing and decision based on integrate...
Patent number
12,166,923
Issue date
Dec 10, 2024
8x8, Inc.
Bryan R. Martin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for operating an interactive voice response system
Patent number
12,155,793
Issue date
Nov 26, 2024
Celligence International LLC
Pavan Agarwal
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for contact center test automation
Patent number
12,149,655
Issue date
Nov 19, 2024
MORGAN STANLEY SERVICES GROUP INC.
Jayashree Phule
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Communications system for automatically routing data communications...
Patent number
12,149,658
Issue date
Nov 19, 2024
8x8, Inc.
Arunim Samat
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for dynamic adaptive routing of deferrable work i...
Patent number
12,147,924
Issue date
Nov 19, 2024
Genesys Cloud Services, Inc.
Bayu Wicaksono
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for multi - channel dynamic advertisement system
Patent number
12,147,996
Issue date
Nov 19, 2024
TAPTEXT LLC
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for contextual communication
Patent number
12,149,592
Issue date
Nov 19, 2024
TWILIO INC.
Jeffrey Lawson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
User interaction enhancement for contact center
Patent number
12,143,535
Issue date
Nov 12, 2024
Zoom Video Communications, Inc.
Xu Hua Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call traffic data monitoring and management
Patent number
12,143,532
Issue date
Nov 12, 2024
FIRST ORION CORP.
Samuel Kenton Welch
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Apparatuses and methods involving data-communications virtual assis...
Patent number
12,143,537
Issue date
Nov 12, 2024
8x8, Inc.
Arunim Samat
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and methods for dynamically extending analytics in a cloud c...
Patent number
12,143,449
Issue date
Nov 12, 2024
IntelePeer
John Ward
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Chat bot asynchronous agent escalation
Patent number
12,143,534
Issue date
Nov 12, 2024
Walmart Apollo, LLC
Navin Naidu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Communications processing
Patent number
12,143,533
Issue date
Nov 12, 2024
American Tel-A-Systems, Inc.
Thomas V. Curtin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Intelligent matching of a user to an agent for a communication session
Patent number
12,143,536
Issue date
Nov 12, 2024
American Express Travel Related Service Company, Inc.
Stuart Rolinson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Configurable dynamic call routing and matching system
Patent number
12,132,866
Issue date
Oct 29, 2024
Gridspace Inc.
Anthony Scodary
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System architecture for fraud detection
Patent number
12,126,761
Issue date
Oct 22, 2024
Verint Americas Inc.
James DelloStritto
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Techniques for benchmarking performance in a contact center system
Patent number
12,120,268
Issue date
Oct 15, 2024
Afiniti, Ltd.
Zia Chishti
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for handling calls within GSM and VOIP environments
Patent number
12,120,272
Issue date
Oct 15, 2024
MKNL TECHNOLOGY LTD.
Daniel Binkin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM
Publication number
20250016269
Publication date
Jan 9, 2025
Gridspace Inc.
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method, system, and article of manufacture for assigning values fro...
Publication number
20250005024
Publication date
Jan 2, 2025
Isbei Ltd.
Abdullah Asghar Sheikh
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method, system, and article of manufacture for benchmarking pairing...
Publication number
20250008022
Publication date
Jan 2, 2025
Isbei Ltd.
Yasir Zamir Ahmad
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR INTELLIGENT CALLER TO AGENT ASSIGNMENT
Publication number
20240430362
Publication date
Dec 26, 2024
Allstate Insurance Company
Gregory Kelleher
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
COMPUTER-IMPLEMENTED SYSTEMS CONFIGURED FOR AUTOMATED ELECTRONIC ME...
Publication number
20240419916
Publication date
Dec 19, 2024
Celligence International LLC
Pavan AGARWAL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
Publication number
20240422264
Publication date
Dec 19, 2024
NICE Ltd
Bhupendra PANDEY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESS...
Publication number
20240412147
Publication date
Dec 12, 2024
NICE Ltd
Kunal Khanvilkar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
Publication number
20240414271
Publication date
Dec 12, 2024
Afiniti, Ltd.
Caroline O'BRIEN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
Publication number
20240414269
Publication date
Dec 12, 2024
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
Publication number
20240414270
Publication date
Dec 12, 2024
Capital One Services, LLC
Aysu Ezen CAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD, DEVICE, AND SERVER FOR EMERGENCY COMMUNICATION
Publication number
20240406701
Publication date
Dec 5, 2024
Micron Electronics LLC
JUN XU
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL FLOW SOLUTIONS FOR MONITORING AND EMERGENCY RESPONSE
Publication number
20240388657
Publication date
Nov 21, 2024
RAPIDSOS, INC.
Conor Fucci
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
COMMUNICATION ROUTER AND HUB
Publication number
20240380845
Publication date
Nov 14, 2024
Better Holdco, Inc.
James Fallisgaard
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20240380843
Publication date
Nov 14, 2024
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and method for generating an expandable pool of virtual agen...
Publication number
20240372947
Publication date
Nov 7, 2024
Bank of America Corporation
Prabhakaran Balasubramanian
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Training Modeling Engines To Predict Contact Center Agent Demand
Publication number
20240364815
Publication date
Oct 31, 2024
Zoom Video Communications, Inc.
Qiumin Dong
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MITIGATING CALL SETUP DISRUPTIONS
Publication number
20240364810
Publication date
Oct 31, 2024
T-Mobile Innovations LLC
Zain Us Salekin Mohammed
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTEXT-AWARE AUDIO INTERFACING
Publication number
20240357036
Publication date
Oct 24, 2024
LivePerson, Inc.
Marc Hayes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES
Publication number
20240348727
Publication date
Oct 17, 2024
T-Mobile USA, Inc.
Antoine T. Tran
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
Publication number
20240340375
Publication date
Oct 10, 2024
Vocodia Holdings Corp
James V. SPOSATO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY
Publication number
20240340377
Publication date
Oct 10, 2024
Providence St. Joseph Health
Robin Monks
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Distributing Queries To Agent Group Devices
Publication number
20240333838
Publication date
Oct 3, 2024
Zoom Video Communications, Inc.
Yongxiang Dai
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
Publication number
20240323278
Publication date
Sep 26, 2024
State Farm Mutual Automobile Insurance Company
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
Publication number
20240305717
Publication date
Sep 12, 2024
Afiniti, Ltd.
Zia CHISHTI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Managing Communications in a Networked Call C...
Publication number
20240305716
Publication date
Sep 12, 2024
Talkdesk, Inc
Ana Priscila Vieira Alves dos Santos
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...
Publication number
20240296831
Publication date
Sep 5, 2024
Uniphore Technologies, Inc.
Gideon Hollander
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR PREDICTING IDEAL TIMES TO CALL
Publication number
20240289681
Publication date
Aug 29, 2024
VERIZON PATENT AND LICENSING INC.
Harish Babu Arunachalam
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
Publication number
20240291919
Publication date
Aug 29, 2024
Twilio Inc.
Christer Jan Erik Fahlgren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CLOUD-BASED TEXT REDIRECT WITH MASKING
Publication number
20240281839
Publication date
Aug 22, 2024
TapText llc
Steve Doumar
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Computer-Assisted Patient Navigation and Information Systems and Me...
Publication number
20240277227
Publication date
Aug 22, 2024
Forge Laboratories, LLC
Randall S. Hickle
G06 - COMPUTING CALCULATING COUNTING