Arrangements for routing dead number calls to operators

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H04M3/52

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HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

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H04M3/52Arrangements for routing dead number calls to operators

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Patents Grantslast 30 patents

Information Patent Grant
Method for rerouting communication in a unified communications network
- Patent number 12,328,416
- Issue date Jun 10, 2025
- Nuwave Communications, Inc.
- Mark Bunnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center agent-routing efficiency score
- Patent number 12,316,808
- Issue date May 27, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method to access or manage an operator's voicemail system from a di...
- Patent number 12,316,809
- Issue date May 27, 2025
- Telefonaktiebolaget LM Ericsson (publ)
- Anthony Saadeh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center routing based on agent cost
- Patent number 12,309,322
- Issue date May 20, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic routing of contact center requests
- Patent number 12,309,323
- Issue date May 20, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing outbound calling
- Patent number 12,309,324
- Issue date May 20, 2025
- CAPITAL ONE SERVICES, LLC
- Christopher Spahis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and systems for an emergency response digital assistant
- Patent number 12,301,756
- Issue date May 13, 2025
- RAPIDSOS, INC.
- James Patrick Olejar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center routing based on agent routing scores
- Patent number 12,301,759
- Issue date May 13, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for a multitenancy telephone network
- Patent number 12,301,766
- Issue date May 13, 2025
- TWILIO INC.
- Jeff Lawson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Context data attachment for interface-based communication sessions
- Patent number 12,301,758
- Issue date May 13, 2025
- Amazon Technologies, Inc.
- Siddhartha Shankara Rao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for facilitating therapeutic communication
- Patent number 12,301,760
- Issue date May 13, 2025
- Cole Egger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent routing signaling system
- Patent number 12,301,761
- Issue date May 13, 2025
- Bank of America Corporation
- Nipun Mahajan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
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- Issue date May 6, 2025
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Pipeline flow management for calls
- Patent number 12,294,676
- Issue date May 6, 2025
- TWILIO INC.
- Christer Jan Erik Fahlgren
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and methods for claiming promotional rewards using a reward...
- Patent number 12,293,379
- Issue date May 6, 2025
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for implementing a cloud-to- enterprise voice app...
- Patent number 12,289,352
- Issue date Apr 29, 2025
- Bank of America Corporation
- Samuel Lubachevsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer systems and computer-based methods for automated callback...
- Patent number 12,288,194
- Issue date Apr 29, 2025
- Optum, Inc.
- Vivedha Elango
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method to prioritize and resume disconnected customer in...
- Patent number 12,289,428
- Issue date Apr 29, 2025
- NICE LTD.
- Bhupendra Pandey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center continuous avatar visual experience
- Patent number 12,284,319
- Issue date Apr 22, 2025
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for generating an expandable pool of virtual agen...
- Patent number 12,284,317
- Issue date Apr 22, 2025
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method, internet of things system, and medium for smart customer se...
- Patent number 12,284,318
- Issue date Apr 22, 2025
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Autonomous conversational AI system without any configuration by a...
- Patent number 12,282,743
- Issue date Apr 22, 2025
- GICRM AI LLC
- Amol Kelkar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Distributed computing architecture for intent matching
- Patent number 12,282,740
- Issue date Apr 22, 2025
- Zoom Communications, Inc.
- Connor Isaac Brinton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of real-time wiki knowledge resources
- Patent number 12,278,930
- Issue date Apr 15, 2025
- Nextiva, Inc.
- Tomas Gorny
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for adaptive computer-assistance prompts
- Patent number 12,278,931
- Issue date Apr 15, 2025
- Verizon Patent and Licensing Inc.
- RajeshKhanna Singa Ramalingam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving an integrated contact center
- Patent number 12,278,925
- Issue date Apr 15, 2025
- 8x8, Inc.
- Justin Driemeyer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing a virtual speech agent for simulate...
- Patent number 12,272,355
- Issue date Apr 8, 2025
- ConverzAI, Inc.
- Ashwarya Poddar
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for recommending rules for routing calls
- Patent number 12,271,848
- Issue date Apr 8, 2025
- TALKDESK, INC.
- António Veloso
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Determination and display of estimated hold durations for calls
- Patent number 12,267,462
- Issue date Apr 1, 2025
- Google LLC
- Joseph Joseph Cherukara
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for messaging-triggered sales lead redirection
- Patent number 12,265,981
- Issue date Apr 1, 2025
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
COMMUNICATION SYSTEM NODE HAVING MULTIPLE MODULES AND A SHARED MEMORY
- Publication number 20250193310
- Publication date Jun 12, 2025
- Afiniti AI Limited
- Qiaobing XIE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MULTIPLE CALLER NUMBERS ASSIGNED TO MULTIPLE CALLED DEVICES
- Publication number 20250193313
- Publication date Jun 12, 2025
- FIRST ORION CORP.
- Jonathan Robert Knuth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER DEFLECTION SYSTEM
- Publication number 20250193311
- Publication date Jun 12, 2025
- State Farm Mutual Automobile Insurance Company
- Amit Kumar Gupta
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
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Method, system and article of manufacture for pairing contacts with...
- Publication number 20250184430
- Publication date Jun 5, 2025
- Isbei Ltd.
- Abdullah Asghar Sheikh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...
- Publication number 20250184429
- Publication date Jun 5, 2025
- Afiniti AI Limited
- Ain CHISHTY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROVIDING A USER-TAILORED ANSWER TO A QUERY FROM A UE OPERATING ON...
- Publication number 20250156487
- Publication date May 15, 2025
- T-Mobile USA, Inc.
- Phi Nguyen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CUSTOMER EXPERIENCE IN...
- Publication number 20250159082
- Publication date May 15, 2025
- Capital One Services, LLC
- Aysu Ezen CAN
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT
- Publication number 20250150532
- Publication date May 8, 2025
- Google LLC
- Yoav Tzur
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Communication Session Interruption and Dynamic Learning System
- Publication number 20250150535
- Publication date May 8, 2025
- Bank of America Corporation
- Nipun Mahajan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Intelligent Routing Signaling System
- Publication number 20250150536
- Publication date May 8, 2025
- Bank of America Corporation
- Nipun Mahajan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20250150534
- Publication date May 8, 2025
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
USING GENERATIVE ARTIFICIAL INTELLIGENCE TO IMPROVE USER INTERACTIONS
- Publication number 20250139382
- Publication date May 1, 2025
- The Toronto-Dominion Bank
- SHAHZAD MOHAMMED
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING AN IDENTICAL RESPONSE TO A SIMILAR...
- Publication number 20250141996
- Publication date May 1, 2025
- NICE Ltd
- Vikiran SUTAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20250133165
- Publication date Apr 24, 2025
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS
- Publication number 20250126208
- Publication date Apr 17, 2025
- GENESYS CLOUD SERVICES, INC.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Pre-Authentication for Interactive Voice Response System
- Publication number 20250126204
- Publication date Apr 17, 2025
- Bank of America Corporation
- Sandeep Verma
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT
- Publication number 20250126205
- Publication date Apr 17, 2025
- VERIZON PATENT AND LICENSING INC.
- Subham BISWAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR COMMUNICATION BETWEEN VOICE AGENTS AND ELECTRONIC DEVICE...
- Publication number 20250126206
- Publication date Apr 17, 2025
- Samsung Electronics Co., Ltd.
- Sangheon KIM
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
- Publication number 20250126209
- Publication date Apr 17, 2025
- Twilio Inc.
- John Wolthuis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DEEPFAKE AUDIO DETECTION SYSTEM AND METHOD
- Publication number 20250118294
- Publication date Apr 10, 2025
- Mitel Networks Corporation
- Jithin PG
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COMMUNICATION ROUTING FOR CONTACT CENTER
- Publication number 20250106322
- Publication date Mar 27, 2025
- Cisco Technology, Inc.
- Saurabh Vinayak Sakalkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Large Call Queue Batch Ringing
- Publication number 20250097350
- Publication date Mar 20, 2025
- Zoom Video Communications, Inc.
- Fengkai ZHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR REROUTING COMMUNICATION IN A UNIFIED COMMUNICATIONS NETWORK
- Publication number 20250097351
- Publication date Mar 20, 2025
- Nuwave Communications, Inc.
- Mark Bunnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CAPTURING DATA OF ACTIONS
- Publication number 20250097345
- Publication date Mar 20, 2025
- Salesforce, Inc.
- Molly MAHAR
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DEVICE, SYSTEM AND METHOD FOR PROVIDING MACHINE LEARNING PROMPTS ON...
- Publication number 20250088591
- Publication date Mar 13, 2025
- Mitel Networks Corporation
- Jonathan BRAGANZA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
- Publication number 20250088592
- Publication date Mar 13, 2025
- 8x8, Inc.
- Bryan R. Martin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FRO...
- Publication number 20250080651
- Publication date Mar 6, 2025
- NICE Ltd
- Sanketh Sudhakar SHETTY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
GROSS LOCATION ROUTING FOR 988 SYSTEMS
- Publication number 20250080650
- Publication date Mar 6, 2025
- Intrado Life & Safety, Inc.
- John Lawrence Snapp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
HUMAN SELECTION DIALING PLATFORM
- Publication number 20250080652
- Publication date Mar 6, 2025
- Nicole McDonald
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS
- Publication number 20250071211
- Publication date Feb 27, 2025
- Slava Zhakov
- G06 - COMPUTING CALCULATING COUNTING

Arrangements for routing dead number calls to operators

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Method for rerouting communication in a unified communications network

Contact center agent-routing efficiency score

Method to access or manage an operator's voicemail system from a di...

Contact center routing based on agent cost

Dynamic routing of contact center requests

Managing outbound calling

Methods and systems for an emergency response digital assistant

Contact center routing based on agent routing scores

Method and system for a multitenancy telephone network

Context data attachment for interface-based communication sessions

System and methods for facilitating therapeutic communication

Intelligent routing signaling system

Systems for transitioning telephony-based and in-person servicing i...

Pipeline flow management for calls

System and methods for claiming promotional rewards using a reward...

System and method for implementing a cloud-to- enterprise voice app...

Computer systems and computer-based methods for automated callback...

System and method to prioritize and resume disconnected customer in...

Contact center continuous avatar visual experience

System and method for generating an expandable pool of virtual agen...

Method, internet of things system, and medium for smart customer se...

Autonomous conversational AI system without any configuration by a...

Distributed computing architecture for intent matching

System and method of real-time wiki knowledge resources

Systems and methods for adaptive computer-assistance prompts

Apparatuses and methods involving an integrated contact center

System and method for providing a virtual speech agent for simulate...

Systems and methods for recommending rules for routing calls

Determination and display of estimated hold durations for calls

System and method for messaging-triggered sales lead redirection

Patents Applicationslast 30 patents

COMMUNICATION SYSTEM NODE HAVING MULTIPLE MODULES AND A SHARED MEMORY

MULTIPLE CALLER NUMBERS ASSIGNED TO MULTIPLE CALLED DEVICES

CONTACT CENTER DEFLECTION SYSTEM

Method, system and article of manufacture for pairing contacts with...

TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...

PROVIDING A USER-TAILORED ANSWER TO A QUERY FROM A UE OPERATING ON...

SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CUSTOMER EXPERIENCE IN...

SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT

Communication Session Interruption and Dynamic Learning System

Intelligent Routing Signaling System

System and method for generating an expandable pool of virtual agen...

USING GENERATIVE ARTIFICIAL INTELLIGENCE TO IMPROVE USER INTERACTIONS

SYSTEM AND METHOD FOR PROVIDING AN IDENTICAL RESPONSE TO A SIMILAR...

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS

Pre-Authentication for Interactive Voice Response System

SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT

METHOD FOR COMMUNICATION BETWEEN VOICE AGENTS AND ELECTRONIC DEVICE...

SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE

DEEPFAKE AUDIO DETECTION SYSTEM AND METHOD

COMMUNICATION ROUTING FOR CONTACT CENTER

Large Call Queue Batch Ringing

METHOD FOR REROUTING COMMUNICATION IN A UNIFIED COMMUNICATIONS NETWORK

METHOD AND SYSTEM FOR CAPTURING DATA OF ACTIONS

DEVICE, SYSTEM AND METHOD FOR PROVIDING MACHINE LEARNING PROMPTS ON...

UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...

SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FRO...

GROSS LOCATION ROUTING FOR 988 SYSTEMS

HUMAN SELECTION DIALING PLATFORM

REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS