Arrangements for routing dead number calls to operators

Industry

CPC
H04M3/52

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/52Arrangements for routing dead number calls to operators

Industries

Patents Grantslast 30 patents

Information Patent Grant
Configurable dynamic call routing and matching system
- Patent number 12,132,866
- Issue date Oct 29, 2024
- Gridspace Inc.
- Anthony Scodary
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System architecture for fraud detection
- Patent number 12,126,761
- Issue date Oct 22, 2024
- Verint Americas Inc.
- James DelloStritto
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 12,120,268
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for handling calls within GSM and VOIP environments
- Patent number 12,120,272
- Issue date Oct 15, 2024
- MKNL TECHNOLOGY LTD.
- Daniel Binkin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamically creating a contact address to customer support based on...
- Patent number 12,117,890
- Issue date Oct 15, 2024
- Dell Products L.P.
- Karthik Ranganathan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Monitoring representatives in a contact center environment
- Patent number 12,120,270
- Issue date Oct 15, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing routing of customer calls
- Patent number 12,113,936
- Issue date Oct 8, 2024
- Massachusetts Mutual Life Insurance Company
- Gareth Ross
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for secure call routing and queuing
- Patent number 12,113,935
- Issue date Oct 8, 2024
- SECURE ROUTE, INC.
- John Viv Shore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 12,101,439
- Issue date Sep 24, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic precision queue routing
- Patent number 12,101,440
- Issue date Sep 24, 2024
- United Services Automobile Association (USAA)
- Joseph Reed Lewis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent speech-enabled scripting
- Patent number 12,088,760
- Issue date Sep 10, 2024
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Selecting a target queue for an electronic communication
- Patent number 12,081,702
- Issue date Sep 3, 2024
- CAPITAL ONE SERVICES, LLC
- Selvakannan Dhandapani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
High fidelity call center simulator
- Patent number 12,081,703
- Issue date Sep 3, 2024
- United Services Automobile Association (USAA)
- Lambros Petropoulos
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
- Patent number 12,081,699
- Issue date Sep 3, 2024
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 12,075,003
- Issue date Aug 27, 2024
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for using enhanced QR codes in a call to action
- Patent number 12,067,587
- Issue date Aug 20, 2024
- TAPTEXT LLC
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Context-aware audio interfacing
- Patent number 12,063,327
- Issue date Aug 13, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice service routing system for accessibility
- Patent number 12,063,258
- Issue date Aug 13, 2024
- Comcast Cable Communications, LLC
- Chia-Chang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective aggregation of enqueued nodes into a subnetwork for simul...
- Patent number 12,052,390
- Issue date Jul 30, 2024
- Avaya Management L.P.
- Manish Negi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automated discrepancy determination, explan...
- Patent number 12,051,409
- Issue date Jul 30, 2024
- CAPITAL ONE SERVICES, LLC
- Alexandra Coman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Machine learning based call routing system
- Patent number 12,047,535
- Issue date Jul 23, 2024
- United Services Automobile Association (USAA)
- Victor Kwak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multimedia network transposition
- Patent number 12,034,886
- Issue date Jul 9, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for synchronizing agent staffing and customer c...
- Patent number 12,034,887
- Issue date Jul 9, 2024
- Taleb John Mouslmani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for detecting complaint interactions
- Patent number 12,033,163
- Issue date Jul 9, 2024
- NICE LTD.
- Steven Richard Arnold
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for processing a request from a communication terminal
- Patent number 12,034,885
- Issue date Jul 9, 2024
- ORANGE
- Frank Derville
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Integrated representative profile data in contact center environment
- Patent number 12,028,485
- Issue date Jul 2, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Limiting query distribution within an agent group
- Patent number 12,022,030
- Issue date Jun 25, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,022,029
- Issue date Jun 25, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20240357036
- Publication date Oct 24, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES
- Publication number 20240348727
- Publication date Oct 17, 2024
- T-Mobile USA, Inc.
- Antoine T. Tran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20240340375
- Publication date Oct 10, 2024
- Vocodia Holdings Corp
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY
- Publication number 20240340377
- Publication date Oct 10, 2024
- Providence St. Joseph Health
- Robin Monks
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Distributing Queries To Agent Group Devices
- Publication number 20240333838
- Publication date Oct 3, 2024
- Zoom Video Communications, Inc.
- Yongxiang Dai
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
- Publication number 20240323278
- Publication date Sep 26, 2024
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Managing Communications in a Networked Call C...
- Publication number 20240305716
- Publication date Sep 12, 2024
- Talkdesk, Inc
- Ana Priscila Vieira Alves dos Santos
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...
- Publication number 20240296831
- Publication date Sep 5, 2024
- Uniphore Technologies, Inc.
- Gideon Hollander
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR PREDICTING IDEAL TIMES TO CALL
- Publication number 20240289681
- Publication date Aug 29, 2024
- VERIZON PATENT AND LICENSING INC.
- Harish Babu Arunachalam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION
- Publication number 20240291919
- Publication date Aug 29, 2024
- Twilio Inc.
- Christer Jan Erik Fahlgren
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CLOUD-BASED TEXT REDIRECT WITH MASKING
- Publication number 20240281839
- Publication date Aug 22, 2024
- TapText llc
- Steve Doumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Computer-Assisted Patient Navigation and Information Systems and Me...
- Publication number 20240277227
- Publication date Aug 22, 2024
- Forge Laboratories, LLC
- Randall S. Hickle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR HANDLING CALLS WITHIN GSM AND VOIP ENVIRONMENTS
- Publication number 20240275885
- Publication date Aug 15, 2024
- MKNL TECHNOLOGY LTD.
- Daniel BINKIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Calculating An Estimated Wait Time
- Publication number 20240275884
- Publication date Aug 15, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY
- Publication number 20240267461
- Publication date Aug 8, 2024
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Predicting Call Volume Using Call Volume Data
- Publication number 20240267457
- Publication date Aug 8, 2024
- Zoom Video Communications, Inc.
- Davide Giovanardi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Connecting A User Device To An Agent Device At A Contact Center
- Publication number 20240259496
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS
- Publication number 20240259497
- Publication date Aug 1, 2024
- GENESYS CLOUD SERVICES, INC.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Priority Score-Based Connection Of User Device To Agent Device
- Publication number 20240259498
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EMERGENCY ALARM PROCESSING METHOD AND EMERGENCY ALARM PROCESSING SY...
- Publication number 20240259499
- Publication date Aug 1, 2024
- BOE TECHNOLOGY GROUP CO., LTD.
- Fuchen TIAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20240248756
- Publication date Jul 25, 2024
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR RECONNECTING AN INBOUND ORIGINATED CALL
- Publication number 20240244138
- Publication date Jul 18, 2024
- InContact Inc.
- Sudarshan KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...
- Publication number 20240244139
- Publication date Jul 18, 2024
- Avaya Management L.P.
- Anirudh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INFORMATION PROCESSING DEVICE
- Publication number 20240244140
- Publication date Jul 18, 2024
- Toyota Jidosha Kabushiki Kaisha
- Takeshi FUJIKI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTELLIGENT CALL QUEUE PRIORITIZATION BASED ON VEHICULAR DATA RETRI...
- Publication number 20240244137
- Publication date Jul 18, 2024
- GM GLOBAL TECHNOLOGY OPERATIONS LLC
- Robert Weisbarth
- G07 - CHECKING-DEVICES
Information Patent Application
System and Method for Improved Remote Collaboration During a Call
- Publication number 20240236234
- Publication date Jul 11, 2024
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SE...
- Publication number 20240236236
- Publication date Jul 11, 2024
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ENHANCING EFFICIENCY IN CALL DISTRIBUTION
- Publication number 20240236659
- Publication date Jul 11, 2024
- FORTINET, INC.
- PABLO MOLINERO FERNANDEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ADAPTIVE COMPUTER-ASSISTANCE PROMPTS
- Publication number 20240236237
- Publication date Jul 11, 2024
- VERIZON PATENT AND LICENSING INC.
- RajeshKhanna SINGA RAMALINGAM
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Arrangements for routing dead number calls to operators

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Configurable dynamic call routing and matching system

System architecture for fraud detection

Techniques for benchmarking performance in a contact center system

System and method for handling calls within GSM and VOIP environments

Dynamically creating a contact address to customer support based on...

Matching using agent/caller sensitivity to performance

Monitoring representatives in a contact center environment

System and method for managing routing of customer calls

System and method for secure call routing and queuing

System and method for identifying themes in interactive communications

Dynamic precision queue routing

Intelligent speech-enabled scripting

Selecting a target queue for an electronic communication

High fidelity call center simulator

Systems for transitioning telephony-based and in-person servicing i...

Techniques for decisioning behavioral pairing in a task assignment...

System and methods for using enhanced QR codes in a call to action

Context-aware audio interfacing

Voice service routing system for accessibility

Selective aggregation of enqueued nodes into a subnetwork for simul...

Systems and methods for automated discrepancy determination, explan...

Machine learning based call routing system

Multimedia network transposition

Systems and methods for synchronizing agent staffing and customer c...

Systems and methods for detecting complaint interactions

Method for processing a request from a communication terminal

Integrated representative profile data in contact center environment

Limiting query distribution within an agent group

System and method for managing customer call-backs

Techniques for data matching in a contact center system

Patents Applicationslast 30 patents

CONTEXT-AWARE AUDIO INTERFACING

TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY

Distributing Queries To Agent Group Devices

INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

System and Method for Managing Communications in a Networked Call C...

METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...

SYSTEM AND METHOD FOR PREDICTING IDEAL TIMES TO CALL

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

CLOUD-BASED TEXT REDIRECT WITH MASKING

Computer-Assisted Patient Navigation and Information Systems and Me...

SYSTEM AND METHOD FOR HANDLING CALLS WITHIN GSM AND VOIP ENVIRONMENTS

Calculating An Estimated Wait Time

ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY

Predicting Call Volume Using Call Volume Data

Connecting A User Device To An Agent Device At A Contact Center

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS

Priority Score-Based Connection Of User Device To Agent Device

EMERGENCY ALARM PROCESSING METHOD AND EMERGENCY ALARM PROCESSING SY...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

SYSTEM AND METHOD FOR RECONNECTING AN INBOUND ORIGINATED CALL

BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...

INFORMATION PROCESSING DEVICE

INTELLIGENT CALL QUEUE PRIORITIZATION BASED ON VEHICULAR DATA RETRI...

System and Method for Improved Remote Collaboration During a Call

METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SE...

SYSTEMS AND METHODS FOR ENHANCING EFFICIENCY IN CALL DISTRIBUTION

SYSTEMS AND METHODS FOR ADAPTIVE COMPUTER-ASSISTANCE PROMPTS