Autocues for dialog assistance

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CPC
H04M2203/357

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/357Autocues for dialog assistance

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Methods for linking recommendations
- Patent number 12,166,922
- Issue date Dec 10, 2024
- United Services Automobile Association (“USAA”)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method improving inbound leads and phone calls processin...
- Patent number 11,968,326
- Issue date Apr 23, 2024
- Micro Macro Assets, LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for analyzing and reacting to interactions betwee...
- Patent number 11,955,117
- Issue date Apr 9, 2024
- The Toronto Dominion Bank
- Bridget McDermid
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer contact service with real-time supervisor assistance
- Patent number 11,893,526
- Issue date Feb 6, 2024
- Amazon Technologies, Inc.
- Swaminathan Sivasubramanian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of running an agent guide script-flow in an emplo...
- Patent number 11,843,720
- Issue date Dec 12, 2023
- VERINT SYSTEMS UK LTD.
- Conor Adams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for linking recommendations
- Patent number 11,765,270
- Issue date Sep 19, 2023
- United Services Automobile Association (“USAA”)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Optimizing next step action to increase overall outcome in sales an...
- Patent number 11,575,786
- Issue date Feb 7, 2023
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Controlling a graphical user interface for workflow
- Patent number 11,509,761
- Issue date Nov 22, 2022
- Hartford Fire Insurance Company
- Samantha Jaszczuk Elizondo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Facilitating automatic detection of relationships between sentences...
- Patent number 11,501,083
- Issue date Nov 15, 2022
- International Business Machines Corporation
- Ke Ke Cai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for linking recommendations
- Patent number 11,363,145
- Issue date Jun 14, 2022
- United Services Automobile Association
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of running an agent guide script-flow in an emplo...
- Patent number 11,245,795
- Issue date Feb 8, 2022
- Verint Systems UK Limited
- Conor Adams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Controlling a graphical user interface for workflow
- Patent number 11,019,200
- Issue date May 25, 2021
- Hartford Fire Insurance Company
- Samantha Jaszczuk Elizondo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Group communication forwarding to a secondary service
- Patent number 11,019,468
- Issue date May 25, 2021
- Orion Labs, Inc.
- Greg Albrecht
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimizing next step action based on agent availability for effecti...
- Patent number 10,979,566
- Issue date Apr 13, 2021
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
IoT-based call assistant device
- Patent number 10,970,492
- Issue date Apr 6, 2021
- AffectLayer, Inc.
- Roy Raanani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Facilitating automatic detection of relationships between sentences...
- Patent number 10,902,205
- Issue date Jan 26, 2021
- International Business Machines Corporation
- Ke Ke Cai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of running an agent guide script-flow in an emplo...
- Patent number 10,834,261
- Issue date Nov 10, 2020
- Verint Systems UK Limited
- Conor Adams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managing a set of offers using a dialogue
- Patent number 10,755,317
- Issue date Aug 25, 2020
- International Business Machines Corporation
- Swaminathan Balasubramanian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic topic guidance in the context of multi-round conversation
- Patent number 10,726,333
- Issue date Jul 28, 2020
- International Business Machines Corporation
- Keke Cai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for scalable and efficient multi-channel communic...
- Patent number 10,715,661
- Issue date Jul 14, 2020
- Micro Macro Assets, LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
IoT-based call assistant device
- Patent number 10,679,013
- Issue date Jun 9, 2020
- AffectLayer, Inc.
- Roy Raanani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Controlling a graphical user interface for workflow
- Patent number 10,623,555
- Issue date Apr 14, 2020
- Hartford Fire Insurance Company
- Samantha Jaszczuk Elizondo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Providing electronic text recommendations to a user based on what i...
- Patent number 10,613,825
- Issue date Apr 7, 2020
- LogMein, Inc.
- Yogesh Moorjani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for automatic extraction of structure from spoken conversati...
- Patent number 10,592,611
- Issue date Mar 17, 2020
- Conduent Business Services, LLC
- Jesse Vig
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Recursive adaptive interaction management system
- Patent number 10,552,743
- Issue date Feb 4, 2020
- Dave Sneyders
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for improving goal-directed textual conversati...
- Patent number 10,484,541
- Issue date Nov 19, 2019
- [24]7.ai, Inc.
- Pallipuram V. Kannan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Group communication forwarding to a secondary service
- Patent number 10,462,620
- Issue date Oct 29, 2019
- ORION LABS
- Greg Albrecht
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for speech behavior visualization and gamifica...
- Patent number 10,438,611
- Issue date Oct 8, 2019
- Cogito Corporation
- Joshua Feast
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Session initiation protocol message processing
- Patent number 10,333,993
- Issue date Jun 25, 2019
- International Business Machines Corporation
- Paul D. Blencowe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic generation of playlists from conversations
- Patent number 10,324,979
- Issue date Jun 18, 2019
- AffectLayer, Inc.
- Roy Raanani
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
System and Method for Improved Remote Collaboration During a Call
- Publication number 20240236234
- Publication date Jul 11, 2024
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Analyzing and Reacting to Interactions Betwee...
- Publication number 20240203405
- Publication date Jun 20, 2024
- The Toronto-Dominion Bank
- Bridget McDermid
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method Improving Inbound Leads and Phone Calls Processin...
- Publication number 20230141679
- Publication date May 11, 2023
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD OF RUNNING AN AGENT GUIDE SCRIPT-FLOW IN AN EMPLO...
- Publication number 20220159122
- Publication date May 19, 2022
- Verint Systems UK Limited
- Conor Adams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTROLLING A GRAPHICAL USER INTERFACE FOR WORKFLOW
- Publication number 20210234956
- Publication date Jul 29, 2021
- Hartford Fire Insurance Company
- Samantha Jaszczuk Elizondo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Optimizing Next Step Action to increase Overall Outcome in Sales an...
- Publication number 20210195023
- Publication date Jun 24, 2021
- Micro Marco Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER CONTACT SERVICE WITH REAL-TIME AGENT ASSISTANCE
- Publication number 20210158234
- Publication date May 27, 2021
- AMAZON TECHNOLOGIES, INC.
- Swaminathan Sivasubramanian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER CONTACT SERVICE WITH REAL-TIME SUPERVISOR ASSISTANCE
- Publication number 20210158235
- Publication date May 27, 2021
- Amazon Technologies, Inc.
- Swaminathan Sivasubramanian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
FACILITATING AUTOMATIC DETECTION OF RELATIONSHIPS BETWEEN SENTENCES...
- Publication number 20210117626
- Publication date Apr 22, 2021
- International Business Machines Corporation
- Ke Ke Cai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF RUNNING AN AGENT GUIDE SCRIPT-FLOW IN AN EMPLO...
- Publication number 20210037138
- Publication date Feb 4, 2021
- Verint Systems UK Limited
- Conor Adams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
IOT-BASED CALL ASSISTANT DEVICE
- Publication number 20200334419
- Publication date Oct 22, 2020
- AffectLayer, Inc.
- Roy Raanani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Optimizing Next Step Action based on Agent Availability for Effecti...
- Publication number 20200304637
- Publication date Sep 24, 2020
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTROLLING A GRAPHICAL USER INTERFACE FOR WORKFLOW
- Publication number 20200220970
- Publication date Jul 9, 2020
- Hartford Fire Insurance Company
- Samantha Jaszczuk Elizondo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Scalable and Efficient Multi-Channel Communic...
- Publication number 20190312974
- Publication date Oct 10, 2019
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
IOT-BASED CALL ASSISTANT DEVICE
- Publication number 20190057079
- Publication date Feb 21, 2019
- AffectLayer, Inc.
- Roy Raanani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR IMPROVING GOAL-DIRECTED TEXTUAL CONVERSATI...
- Publication number 20180359361
- Publication date Dec 13, 2018
- [24]7.ai, Inc.
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR SPEECH BEHAVIOR VISUALIZATION AND GAMIFICA...
- Publication number 20180197565
- Publication date Jul 12, 2018
- Cogito Health Inc.
- Joshua Feast
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System And Method For Automated Call Center Operation Facilitating...
- Publication number 20170264745
- Publication date Sep 14, 2017
- Intellisist, Inc.
- Gilad Odinak
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
System And Method For Processing Multi-Modal Communications Within...
- Publication number 20140348320
- Publication date Nov 27, 2014
- Gilad Odinak
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING SALES AND MARKETING ACCELERATION AN...
- Publication number 20140247933
- Publication date Sep 4, 2014
- Micro Macro Assets, LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Interaction Management
- Publication number 20140219437
- Publication date Aug 7, 2014
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MAXIMIZING EFFICIENCY OF CALL TRANSFER SPEED
- Publication number 20140044253
- Publication date Feb 13, 2014
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Simplicity Framework
- Publication number 20140029743
- Publication date Jan 30, 2014
- XEROX BUSINESS SERVICES, LLC
- Ernie Blodgett
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Computer-Implemented System And Method For Processing User Communic...
- Publication number 20130259212
- Publication date Oct 3, 2013
- Gilad Odinak
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
REAL-TIME CUSTOMER SERVICE ASSISTANCE USING COLLECTED CUSTOMER LIFE...
- Publication number 20130185215
- Publication date Jul 18, 2013
- j2 Global, Inc.
- Edward Patrick
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD OF DIAGNOSIS OF INCIDENTS AND TECHNICAL SUPPORT R...
- Publication number 20130173479
- Publication date Jul 4, 2013
- Juan A. Paz Salgado
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Navigating an Interactive Voice Response System
- Publication number 20130136244
- Publication date May 30, 2013
- International Business Machines Corporation
- Barry A. Kritt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALIZING COMMUNICATIONS SERVICES USING ENVIRONMENTAL DATA
- Publication number 20130136247
- Publication date May 30, 2013
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Ted STINE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTERACTION MANAGEMENT
- Publication number 20130129076
- Publication date May 23, 2013
- 24/7 CUSTOMER, INC.
- Pallipuram V. KANNAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MONITORING A VOICE IN REAL TIME
- Publication number 20130028399
- Publication date Jan 31, 2013
- TATA CONSULTANCY SERVICES LIMITED
- Sunil Kumar Kopparapu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Autocues for dialog assistance

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Methods for linking recommendations

System and method improving inbound leads and phone calls processin...

System and method for analyzing and reacting to interactions betwee...

Customer contact service with real-time supervisor assistance

System and method of running an agent guide script-flow in an emplo...

Methods for linking recommendations

Optimizing next step action to increase overall outcome in sales an...

Controlling a graphical user interface for workflow

Facilitating automatic detection of relationships between sentences...

Methods for linking recommendations

System and method of running an agent guide script-flow in an emplo...

Controlling a graphical user interface for workflow

Group communication forwarding to a secondary service

Optimizing next step action based on agent availability for effecti...

IoT-based call assistant device

Facilitating automatic detection of relationships between sentences...

System and method of running an agent guide script-flow in an emplo...

Managing a set of offers using a dialogue

Dynamic topic guidance in the context of multi-round conversation

System and method for scalable and efficient multi-channel communic...

IoT-based call assistant device

Controlling a graphical user interface for workflow

Providing electronic text recommendations to a user based on what i...

System for automatic extraction of structure from spoken conversati...

Recursive adaptive interaction management system

Method and apparatus for improving goal-directed textual conversati...

Group communication forwarding to a secondary service

Method and apparatus for speech behavior visualization and gamifica...

Session initiation protocol message processing

Automatic generation of playlists from conversations

Patents Applicationslast 30 patents

System and Method for Improved Remote Collaboration During a Call

System and Method for Analyzing and Reacting to Interactions Betwee...

System and Method Improving Inbound Leads and Phone Calls Processin...

SYSTEM AND METHOD OF RUNNING AN AGENT GUIDE SCRIPT-FLOW IN AN EMPLO...

CONTROLLING A GRAPHICAL USER INTERFACE FOR WORKFLOW

Optimizing Next Step Action to increase Overall Outcome in Sales an...

CUSTOMER CONTACT SERVICE WITH REAL-TIME AGENT ASSISTANCE

CUSTOMER CONTACT SERVICE WITH REAL-TIME SUPERVISOR ASSISTANCE

FACILITATING AUTOMATIC DETECTION OF RELATIONSHIPS BETWEEN SENTENCES...

SYSTEM AND METHOD OF RUNNING AN AGENT GUIDE SCRIPT-FLOW IN AN EMPLO...

IOT-BASED CALL ASSISTANT DEVICE

Optimizing Next Step Action based on Agent Availability for Effecti...

CONTROLLING A GRAPHICAL USER INTERFACE FOR WORKFLOW

System and Method for Scalable and Efficient Multi-Channel Communic...

IOT-BASED CALL ASSISTANT DEVICE

METHOD AND APPARATUS FOR IMPROVING GOAL-DIRECTED TEXTUAL CONVERSATI...

METHOD AND APPARATUS FOR SPEECH BEHAVIOR VISUALIZATION AND GAMIFICA...

System And Method For Automated Call Center Operation Facilitating...

System And Method For Processing Multi-Modal Communications Within...

SYSTEM AND METHOD FOR PROVIDING SALES AND MARKETING ACCELERATION AN...

Interaction Management

SYSTEM AND METHOD FOR MAXIMIZING EFFICIENCY OF CALL TRANSFER SPEED

Simplicity Framework

Computer-Implemented System And Method For Processing User Communic...

REAL-TIME CUSTOMER SERVICE ASSISTANCE USING COLLECTED CUSTOMER LIFE...

SYSTEM AND METHOD OF DIAGNOSIS OF INCIDENTS AND TECHNICAL SUPPORT R...

Navigating an Interactive Voice Response System

PERSONALIZING COMMUNICATIONS SERVICES USING ENVIRONMENTAL DATA

INTERACTION MANAGEMENT

SYSTEM AND METHOD FOR MONITORING A VOICE IN REAL TIME