Call annotations

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CPC
H04M2203/552

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/552Call annotations

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Tool for annotating and reviewing audio conversations
- Patent number 12,166,919
- Issue date Dec 10, 2024
- TWILIO INC.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Switching between speech recognition systems
- Patent number 11,935,540
- Issue date Mar 19, 2024
- SORENSON IP HOLDINGS, LLC
- David Thomson
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Tool for annotating and reviewing audio conversations
- Patent number 11,765,267
- Issue date Sep 19, 2023
- TWILIO INC.
- Tyler Cole
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Coaching in an automated communication link establishment and manag...
- Patent number 11,743,382
- Issue date Aug 29, 2023
- ConnectAndSell, Inc.
- Chad Burmeister
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Storing call session information in a telephony system
- Patent number 11,722,498
- Issue date Aug 8, 2023
- Wells Fargo Bank, N.A.
- Daniel S. Sumner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods relating to customer experience automation
- Patent number 11,367,080
- Issue date Jun 21, 2022
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for accurate automatic call tracking and analysis
- Patent number 11,336,771
- Issue date May 17, 2022
- Eric F Bernstein
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Storing call session information in a telephony system
- Patent number 11,252,163
- Issue date Feb 15, 2022
- Wells Fargo Bank, N.A.
- Daniel S. Sumner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Storing call session information in a telephony system
- Patent number 11,212,267
- Issue date Dec 28, 2021
- Wells Fargo Bank, N.A.
- Daniel S. Sumner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Coaching in an automated communication link establishment and manag...
- Patent number 11,095,773
- Issue date Aug 17, 2021
- ConnectAndSell, Inc.
- Chad Burmeister
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods relating to customer experience automation
- Patent number 11,055,649
- Issue date Jul 6, 2021
- Archana Sekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for voice networking
- Patent number 10,904,179
- Issue date Jan 26, 2021
- Stephen Davies
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Selective communication event extraction
- Patent number 10,880,428
- Issue date Dec 29, 2020
- Avaya Inc.
- Stephen R. Whynot
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Storing call session information in a telephony system
- Patent number 10,834,064
- Issue date Nov 10, 2020
- Wells Fargo Bank, N.A.
- Daniel S. Sumner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time speech feed to agent greeting
- Patent number 10,659,607
- Issue date May 19, 2020
- Avaya Inc.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Storing call session information in a telephony system
- Patent number 10,630,696
- Issue date Apr 21, 2020
- Wells Fargo Bank, N.A.
- Daniel S. Sumner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
In-call virtual assistant
- Patent number 10,586,539
- Issue date Mar 10, 2020
- AffectLayer, Inc.
- Roy Raanani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Conversation utterance labeling
- Patent number 10,474,967
- Issue date Nov 12, 2019
- International Business Machines Corporation
- Rama Kalyani T. Akkiraju
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Storing call session information in a telephony system
- Patent number 10,454,908
- Issue date Oct 22, 2019
- Wells Fargo Bank, N.A.
- Daniel S. Sumner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Coaching in an automated communication link establishment and manag...
- Patent number 10,432,788
- Issue date Oct 1, 2019
- ConnectAndSell, Inc.
- Chad Burmeister
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Assessing the structural quality of conversations
- Patent number 10,424,319
- Issue date Sep 24, 2019
- International Business Machines Corporation
- Rama Kalyani T. Akkiraju
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Real-time speech feed to agent greeting
- Patent number 10,389,879
- Issue date Aug 20, 2019
- Avaya Inc.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Portable continuity object
- Patent number 10,313,525
- Issue date Jun 4, 2019
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for voice networking
- Patent number 10,164,921
- Issue date Dec 25, 2018
- Stephen Davies
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Using a speech analytics system to control whisper audio
- Patent number 9,883,036
- Issue date Jan 30, 2018
- Noble Systems Corporation
- Marcin Pycko
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Portable continuity object
- Patent number 9,756,186
- Issue date Sep 5, 2017
- Genesys Telecommunications Laboratories, Inc.
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for categorizing voicemail
- Patent number 9,712,680
- Issue date Jul 18, 2017
- Mitel Networks Corporation
- Tom Gray
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center replay
- Patent number 9,531,876
- Issue date Dec 27, 2016
- Avaya Inc.
- Rodney A. Thomson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for call to role
- Patent number 8,917,857
- Issue date Dec 23, 2014
- International Business Machines Corporation
- Maria Rene Ebling
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for collecting and storing annotations associated to a voice...
- Patent number 8,792,863
- Issue date Jul 29, 2014
- Telefonica, S.A.
- Rodrigo De Oliveira
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
COMPUTING DEVICES CONFIGURED FOR LOCATION-AWARE CALLER IDENTIFICATI...
- Publication number 20240089370
- Publication date Mar 14, 2024
- Capital One Services, LLC
- Asher Smith-Rose
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
- Publication number 20230388413
- Publication date Nov 30, 2023
- Twilio Inc.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...
- Publication number 20230239402
- Publication date Jul 27, 2023
- ConnectAndSell, Inc.
- CHAD BURMEISTER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...
- Publication number 20220046130
- Publication date Feb 10, 2022
- ConnectAndSell, Inc.
- CHAD BURMEISTER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
- Publication number 20210201327
- Publication date Jul 1, 2021
- Genesys Telecommunications Laboratories, Inc.
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SELECTIVE COMMUNICATION EVENT EXTRACTION
- Publication number 20200053203
- Publication date Feb 13, 2020
- AVAYA INC.
- Stephen R. Whynot
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ASSESSING THE STRUCTURAL QUALITY OF CONVERSATIONS
- Publication number 20190355381
- Publication date Nov 21, 2019
- International Business Machines Corporation
- Rama Kalyani T. Akkiraju
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME SPEECH FEED TO AGENT GREETING
- Publication number 20190273821
- Publication date Sep 5, 2019
- AVAYA INC.
- Gerard Carty
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Voice Networking
- Publication number 20190173816
- Publication date Jun 6, 2019
- Stephen William Davies
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
System and Method for Voice Networking
- Publication number 20190116145
- Publication date Apr 18, 2019
- Stephen Davies
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PORTABLE CONTINUITY OBJECT
- Publication number 20170366670
- Publication date Dec 21, 2017
- Genesys Telecommunications Laboratories, Inc.
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR DESKTOP DATA RECORDING FOR CUSTOMER AGENT I...
- Publication number 20150131792
- Publication date May 14, 2015
- Envision Telephony, Inc.
- Rodney Kuhn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PORTABLE CONTINUITY OBJECT
- Publication number 20140241518
- Publication date Aug 28, 2014
- Genesys Telecommunications Laboratories, Inc.
- Sergey Federov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR COLLECTING AND STORING ANNOTATIONS ASSOCIATED TO A VOICE...
- Publication number 20140187208
- Publication date Jul 3, 2014
- TELEFONICA, S.A.
- Rodrigo DE OLIVEIRA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR LONG-LIVED CONTEXTUAL INTERACTIONS
- Publication number 20140095596
- Publication date Apr 3, 2014
- AVAYA INC.
- Neil Ashok Kumar Singh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUE FOR CONTINUALLY ASSISTING A USER DURING AN INFORMATION AS...
- Publication number 20130163743
- Publication date Jun 27, 2013
- Gary E. Henry
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CALL TO ROLE
- Publication number 20130089197
- Publication date Apr 11, 2013
- International Business Machines Corporation
- Maria Rene Ebling
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CALL TO ROLE
- Publication number 20120307996
- Publication date Dec 6, 2012
- International Business Machines Corporation
- MARIA RENE EBLING
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUE FOR CONTINUALLY ASSISTING A USER DURING AN INFORMATION AS...
- Publication number 20120002797
- Publication date Jan 5, 2012
- Gary E. Henry
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Portable Continuity Object
- Publication number 20110194681
- Publication date Aug 11, 2011
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION BETWEEN PARTIES
- Publication number 20100085900
- Publication date Apr 8, 2010
- Petri Stenman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR CALL TO ROLE
- Publication number 20080247533
- Publication date Oct 9, 2008
- International Business Machines Corporation
- MARIA RENE EBLING
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for caller confirmation of call center agent notes
- Publication number 20070116237
- Publication date May 24, 2007
- Cisco Technology, Inc.
- Vinod Katkam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for call to role
- Publication number 20070003050
- Publication date Jan 4, 2007
- Maria Rene Ebling
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for return to agents during a contact center session
- Publication number 20060262921
- Publication date Nov 23, 2006
- Cisco Technology, Inc.
- Martin R. Eppel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Technique for effectively assisting a user during an information as...
- Publication number 20060251238
- Publication date Nov 9, 2006
- John D. Richartz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Technique for continually assisting a user during an information as...
- Publication number 20060245576
- Publication date Nov 2, 2006
- Gary E. Henry
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Pre-connection system readiness for receiving voice and data commands
- Publication number 20060025173
- Publication date Feb 2, 2006
- GENERAL MOTORS CORPORATION
- Hitan S. Kamdar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Enhanced client relationship management systems and methods
- Publication number 20040093343
- Publication date May 13, 2004
- Scott Lucas
- G06 - COMPUTING CALCULATING COUNTING

Call annotations

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Tool for annotating and reviewing audio conversations

Switching between speech recognition systems

Tool for annotating and reviewing audio conversations

Coaching in an automated communication link establishment and manag...

Storing call session information in a telephony system

Systems and methods relating to customer experience automation

Method and system for accurate automatic call tracking and analysis

Storing call session information in a telephony system

Storing call session information in a telephony system

Coaching in an automated communication link establishment and manag...

Systems and methods relating to customer experience automation

System and method for voice networking

Selective communication event extraction

Storing call session information in a telephony system

Real-time speech feed to agent greeting

Storing call session information in a telephony system

In-call virtual assistant

Conversation utterance labeling

Storing call session information in a telephony system

Coaching in an automated communication link establishment and manag...

Assessing the structural quality of conversations

Real-time speech feed to agent greeting

Portable continuity object

System and method for voice networking

Using a speech analytics system to control whisper audio

Portable continuity object

Apparatus and method for categorizing voicemail

Contact center replay

Method and system for call to role

Method for collecting and storing annotations associated to a voice...

Patents Applicationslast 30 patents

COMPUTING DEVICES CONFIGURED FOR LOCATION-AWARE CALLER IDENTIFICATI...

TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS

COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...

COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...

SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION

SELECTIVE COMMUNICATION EVENT EXTRACTION

ASSESSING THE STRUCTURAL QUALITY OF CONVERSATIONS

REAL-TIME SPEECH FEED TO AGENT GREETING

System and Method for Voice Networking

System and Method for Voice Networking

PORTABLE CONTINUITY OBJECT

SYSTEMS AND METHODS FOR DESKTOP DATA RECORDING FOR CUSTOMER AGENT I...

PORTABLE CONTINUITY OBJECT

METHOD FOR COLLECTING AND STORING ANNOTATIONS ASSOCIATED TO A VOICE...

SYSTEM AND METHOD FOR LONG-LIVED CONTEXTUAL INTERACTIONS

TECHNIQUE FOR CONTINUALLY ASSISTING A USER DURING AN INFORMATION AS...

METHOD AND SYSTEM FOR CALL TO ROLE

METHOD AND SYSTEM FOR CALL TO ROLE

TECHNIQUE FOR CONTINUALLY ASSISTING A USER DURING AN INFORMATION AS...

Portable Continuity Object

SYSTEM AND METHOD FOR MANAGING COMMUNICATION BETWEEN PARTIES

METHOD AND SYSTEM FOR CALL TO ROLE

System and method for caller confirmation of call center agent notes

Method and system for call to role

System and method for return to agents during a contact center session

Technique for effectively assisting a user during an information as...

Technique for continually assisting a user during an information as...

Pre-connection system readiness for receiving voice and data commands

Enhanced client relationship management systems and methods