Call context notifications

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CPC
H04M2203/2038

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/2038Call context notifications

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Observation platform communication relay
- Patent number 12,184,542
- Issue date Dec 31, 2024
- Theatro Labs, Inc.
- Guy R. VanBuskirk
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic forwarding of incoming calls based on user interaction wi...
- Patent number 12,021,903
- Issue date Jun 25, 2024
- Microsoft Technology Licensing, LLC
- Calvin Choe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Calculating an estimated wait time at a contact center
- Patent number 11,991,314
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Determination and visual display of spoken menus for calls
- Patent number 11,895,269
- Issue date Feb 6, 2024
- Google LLC
- Joseph Joseph Cherukara
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for transmitting and receiving multimedia content...
- Patent number 11,831,805
- Issue date Nov 28, 2023
- Rajesh Kishanrao Chavan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for providing searchable customer call indexes
- Patent number 11,714,793
- Issue date Aug 1, 2023
- CAPITAL ONE SERVICES, LLC
- Nikhil Murgai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing calls
- Patent number 11,677,869
- Issue date Jun 13, 2023
- RINGCENTRAL, INC.
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pre-processing for communication services
- Patent number 11,677,874
- Issue date Jun 13, 2023
- AT&T Mobility II LLC
- Ginger Chien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Observation platform query response
- Patent number 11,658,906
- Issue date May 23, 2023
- Theatro Labs, Inc.
- Guy R. VanBuskirk
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Hierarchical interface for adaptive closed loop communication system
- Patent number 11,601,552
- Issue date Mar 7, 2023
- Gridspace Inc.
- Anthony Scodary
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Displaying a textual message based on configuration of the user equ...
- Patent number 11,582,344
- Issue date Feb 14, 2023
- Kingstar Technologies, Inc.
- Adrian Buckley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for modifying the operational state of a telecomm...
- Patent number 11,575,784
- Issue date Feb 7, 2023
- Richard Leeds
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic forwarding of incoming calls based on user interaction wi...
- Patent number 11,546,386
- Issue date Jan 3, 2023
- Microsoft Technology Licensing, LLC
- Calvin Choe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for establishing a communication with an interactive server
- Patent number 11,445,064
- Issue date Sep 13, 2022
- ORANGE
- Francois Toutain
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods to present voice message information to a user...
- Patent number 11,349,991
- Issue date May 31, 2022
- Verizon Patent and Licensing Inc.
- Jeffrey Bonforte
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for call routing in voice-based call center
- Patent number 11,316,977
- Issue date Apr 26, 2022
- TATA Consultancy Services Limited
- Sri Harsha Dumpala
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Messaging system for automatically generating semantic contextual m...
- Patent number 11,316,810
- Issue date Apr 26, 2022
- International Business Machines Corporation
- Josh Andres
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for guiding agents in an enterprise over aggregat...
- Patent number 11,283,924
- Issue date Mar 22, 2022
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for scoring and selection of communication notifi...
- Patent number 11,277,512
- Issue date Mar 15, 2022
- Richard Leeds
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic anti-disturb techniques in telephony
- Patent number 11,252,277
- Issue date Feb 15, 2022
- International Business Machines Corporation
- Yong Fang Liang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Pre-processing for communication services
- Patent number 11,233,903
- Issue date Jan 25, 2022
- AT&T Mobility II LLC
- Ginger Chien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing calls
- Patent number 11,146,673
- Issue date Oct 12, 2021
- RINGCENTRAL, INC.
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Observation platform for using structured communications with cloud...
- Patent number 11,128,565
- Issue date Sep 21, 2021
- Theatro Labs, Inc.
- Guy R. VanBuskirk
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
IoT-based call assistant device
- Patent number 10,970,492
- Issue date Apr 6, 2021
- AffectLayer, Inc.
- Roy Raanani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Soft drop indicator based on UE triggers
- Patent number 10,924,607
- Issue date Feb 16, 2021
- T-Mobile USA, Inc.
- Hsin-Fu Henry Chiang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for automated call analysis using context specific lexicon
- Patent number 10,917,525
- Issue date Feb 9, 2021
- TETON1 LLC
- Robert T. Madden
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for providing searchable customer call indexes
- Patent number 10,872,068
- Issue date Dec 22, 2020
- CAPITAL ONE SERVICES, LLC
- Nikhil Murgai
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for monitoring and visualizing emotions in call c...
- Patent number 10,805,464
- Issue date Oct 13, 2020
- International Business Machines Corporation
- Thomas G. Zimmerman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Personalized support routing based on paralinguistic information
- Patent number 10,771,627
- Issue date Sep 8, 2020
- Intuit Inc.
- Benjamin Indyk
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Contact-note application and services
- Patent number 10,750,001
- Issue date Aug 18, 2020
- Microsoft Technology Licensing, LLC
- Swadheen Shukla
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CALL METHOD, ELECTRONIC DEVICE, NETWORK DEVICE, AND SYSTEM
- Publication number 20240422260
- Publication date Dec 19, 2024
- Huawei Technologies Co., Ltd
- Hui JIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Calculating An Estimated Wait Time
- Publication number 20240275884
- Publication date Aug 15, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Calculating An Estimated Wait Time At A Contact Center
- Publication number 20240171681
- Publication date May 23, 2024
- Zoom Video Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
RECEIVING A REASON FOR A CALL FROM A USER DEVICE
- Publication number 20230275996
- Publication date Aug 31, 2023
- Journey.ai
- Michael Joseph Frendo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OBSERVATION PLATFORM COMMUNICATION RELAY
- Publication number 20230261986
- Publication date Aug 17, 2023
- Theatro Labs, Inc.
- Guy R. VanBuskirk
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DETERMINATION AND VISUAL DISPLAY OF SPOKEN MENUS FOR CALLS
- Publication number 20230066100
- Publication date Mar 2, 2023
- Google LLC
- Joseph Joseph CHERUKARA
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS INVOLVING RICH CONTACTS FOR PRE-PHONECALL COMMU...
- Publication number 20230049920
- Publication date Feb 16, 2023
- PICK UP MOBILE (2015) LTD
- Lior SHACHAM
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Mobile Terminal Urgent Call Text Initiating and Receiving Display M...
- Publication number 20220360666
- Publication date Nov 10, 2022
- Mohsen Medhat Youssef
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL CONTROL FOR PROVIDING TARGETED CONTENT
- Publication number 20220263941
- Publication date Aug 18, 2022
- MBTE Holdings Sweden AB
- Ran Meriaz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Transmitting and Receiving Multimedia Content...
- Publication number 20220210270
- Publication date Jun 30, 2022
- Rajesh Kishanrao Chavan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PRE-PROCESSING FOR COMMUNICATION SERVICES
- Publication number 20220109755
- Publication date Apr 7, 2022
- AT&T Mobility II LLC
- Ginger CHIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CALLS
- Publication number 20210409537
- Publication date Dec 30, 2021
- RingCentral, Inc.
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OBSERVATION PLATFORM QUERY RESPONSE
- Publication number 20210399981
- Publication date Dec 23, 2021
- Theatro Labs, Inc.
- Guy R. VanBuskirk
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DISPLAYING A TEXTUAL MESSAGE BASED ON CONFIGURATION OF THE USER EQU...
- Publication number 20210051229
- Publication date Feb 18, 2021
- Kingstar Technologies, Inc.
- Adrian Buckley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
HIERARCHICAL INTERFACE FOR ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM
- Publication number 20210029248
- Publication date Jan 28, 2021
- Gridspace Inc.
- Anthony Scodary
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR ESTABLISHING A COMMUNICATION WITH AN INTERACTIVE SERVER
- Publication number 20200396334
- Publication date Dec 17, 2020
- ORANGE
- Francois Toutain
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
IOT-BASED CALL ASSISTANT DEVICE
- Publication number 20200334419
- Publication date Oct 22, 2020
- AffectLayer, Inc.
- Roy Raanani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Providing Context Information With A Communication Request
- Publication number 20200335209
- Publication date Oct 22, 2020
- Vocera Communications, Inc.
- David Holscher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CALLS
- Publication number 20200244794
- Publication date Jul 30, 2020
- RingCentral, Inc.
- Vlad Vendrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALIZED SUPPORT ROUTING BASED ON PARALINGUISTIC INFORMATION
- Publication number 20200220975
- Publication date Jul 9, 2020
- Intuit Inc.
- Benjamin INDYK
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PRE-PROCESSING FOR COMMUNICATION SERVICES
- Publication number 20200213445
- Publication date Jul 2, 2020
- AT&T Mobility II LLC
- Ginger CHIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SOFT DROP INDICATOR BASED ON UE TRIGGERS
- Publication number 20200204676
- Publication date Jun 25, 2020
- T-Mobile USA, Inc.
- Hsin-Fu Henry Chiang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC FORWARDING OF INCOMING CALLS BASED ON USER INTERACTION WI...
- Publication number 20200162521
- Publication date May 21, 2020
- Microsoft Technology Licensing, LLC
- Calvin Choe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OBSERVATION PLATFORM FOR USING STRUCTURED COMMUNICATIONS WITH CLOUD...
- Publication number 20200153729
- Publication date May 14, 2020
- Theatro Labs, Inc.
- Guy R. VanBuskirk
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT-NOTE APPLICATION AND SERVICES
- Publication number 20200112630
- Publication date Apr 9, 2020
- Microsoft Technology Licensing, LLC
- Swadheen Shukla
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT BASED IDENTIFICATION OF NON-RELEVANT VERBAL COMMUNICATIONS
- Publication number 20200081685
- Publication date Mar 12, 2020
- International Business Machines Corporation
- Tamer E. Abuelsaad
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PERSONALIZED SUPPORT ROUTING BASED ON PARALINGUISTIC INFORMATION
- Publication number 20200007687
- Publication date Jan 2, 2020
- Intuit Inc.
- Benjamin INDYK
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CALLS
- Publication number 20190373099
- Publication date Dec 5, 2019
- RingCentral Inc.
- Vlad VENDROW
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ASSESSING THE STRUCTURAL QUALITY OF CONVERSATIONS
- Publication number 20190355381
- Publication date Nov 21, 2019
- International Business Machines Corporation
- Rama Kalyani T. Akkiraju
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Monitoring and Visualizing Emotions in Call C...
- Publication number 20190356779
- Publication date Nov 21, 2019
- International Business Machines Corporation
- Thomas G. Zimmerman
- G06 - COMPUTING CALCULATING COUNTING

Call context notifications

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Observation platform communication relay

Automatic forwarding of incoming calls based on user interaction wi...

Calculating an estimated wait time at a contact center

Determination and visual display of spoken menus for calls

System and method for transmitting and receiving multimedia content...

Systems and methods for providing searchable customer call indexes

System and method for managing calls

Pre-processing for communication services

Observation platform query response

Hierarchical interface for adaptive closed loop communication system

Displaying a textual message based on configuration of the user equ...

System and method for modifying the operational state of a telecomm...

Automatic forwarding of incoming calls based on user interaction wi...

Method for establishing a communication with an interactive server

Systems and methods to present voice message information to a user...

System and method for call routing in voice-based call center

Messaging system for automatically generating semantic contextual m...

System and method for guiding agents in an enterprise over aggregat...

System and method for scoring and selection of communication notifi...

Dynamic anti-disturb techniques in telephony

Pre-processing for communication services

System and method for managing calls

Observation platform for using structured communications with cloud...

IoT-based call assistant device

Soft drop indicator based on UE triggers

System for automated call analysis using context specific lexicon

Systems and methods for providing searchable customer call indexes

System and method for monitoring and visualizing emotions in call c...

Personalized support routing based on paralinguistic information

Contact-note application and services

Patents Applicationslast 30 patents

CALL METHOD, ELECTRONIC DEVICE, NETWORK DEVICE, AND SYSTEM

Calculating An Estimated Wait Time

Calculating An Estimated Wait Time At A Contact Center

RECEIVING A REASON FOR A CALL FROM A USER DEVICE

OBSERVATION PLATFORM COMMUNICATION RELAY

DETERMINATION AND VISUAL DISPLAY OF SPOKEN MENUS FOR CALLS

SYSTEMS AND METHODS INVOLVING RICH CONTACTS FOR PRE-PHONECALL COMMU...

Mobile Terminal Urgent Call Text Initiating and Receiving Display M...

CALL CONTROL FOR PROVIDING TARGETED CONTENT

System and Method for Transmitting and Receiving Multimedia Content...

PRE-PROCESSING FOR COMMUNICATION SERVICES

SYSTEM AND METHOD FOR MANAGING CALLS

OBSERVATION PLATFORM QUERY RESPONSE

DISPLAYING A TEXTUAL MESSAGE BASED ON CONFIGURATION OF THE USER EQU...

HIERARCHICAL INTERFACE FOR ADAPTIVE CLOSED LOOP COMMUNICATION SYSTEM

METHOD FOR ESTABLISHING A COMMUNICATION WITH AN INTERACTIVE SERVER

IOT-BASED CALL ASSISTANT DEVICE

Providing Context Information With A Communication Request

SYSTEM AND METHOD FOR MANAGING CALLS

PERSONALIZED SUPPORT ROUTING BASED ON PARALINGUISTIC INFORMATION

PRE-PROCESSING FOR COMMUNICATION SERVICES

SOFT DROP INDICATOR BASED ON UE TRIGGERS

AUTOMATIC FORWARDING OF INCOMING CALLS BASED ON USER INTERACTION WI...

OBSERVATION PLATFORM FOR USING STRUCTURED COMMUNICATIONS WITH CLOUD...

CONTACT-NOTE APPLICATION AND SERVICES

CONTEXT BASED IDENTIFICATION OF NON-RELEVANT VERBAL COMMUNICATIONS

PERSONALIZED SUPPORT ROUTING BASED ON PARALINGUISTIC INFORMATION

SYSTEM AND METHOD FOR MANAGING CALLS

ASSESSING THE STRUCTURAL QUALITY OF CONVERSATIONS

System and Method for Monitoring and Visualizing Emotions in Call C...