Call or contact centers supervision arrangements

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CPC
H04M3/5175

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5175Call or contact centers supervision arrangements

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Targeted generative AI from merged communication transcripts
- Patent number 12,254,880
- Issue date Mar 18, 2025
- LivePerson, Inc.
- Amit Mishra
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Caller verification via carrier metadata
- Patent number 12,250,344
- Issue date Mar 11, 2025
- PINDROP SECURITY, INC.
- John Cornwell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for training a virtual assistant platform confi...
- Patent number 12,244,765
- Issue date Mar 4, 2025
- KORE.AI, INC.
- Rajkumar Koneru
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for pervasive advisor for major expenditures
- Patent number 12,243,535
- Issue date Mar 4, 2025
- Wells Fargo Bank, N.A.
- Balin Kina Brandt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Heuristic money laundering detection engine
- Patent number 12,236,470
- Issue date Feb 25, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Heuristic account fraud detection engine
- Patent number 12,229,816
- Issue date Feb 18, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Elizabeth A. Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of determining topics of a communication
- Patent number 12,219,093
- Issue date Feb 4, 2025
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Devices, systems, and methods for intelligent stress level detection
- Patent number 12,217,849
- Issue date Feb 4, 2025
- Calabrio, Inc.
- Boris Chaplin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Live assist systems and methods with real time scoring of agent per...
- Patent number 12,219,094
- Issue date Feb 4, 2025
- OPEN TEXT HOLDINGS, INC.
- Danny Ray Harlin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Technologies for automated process discovery in contact center systems
- Patent number 12,212,714
- Issue date Jan 28, 2025
- Genesys Cloud Services, Inc.
- Archana Sekar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for auditing communication sessions
- Patent number 12,212,715
- Issue date Jan 28, 2025
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Virtual caller system
- Patent number 12,206,823
- Issue date Jan 21, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enhanced digital messaging
- Patent number 12,192,406
- Issue date Jan 7, 2025
- Avaya Management L.P.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Batch ringing for large call queues
- Patent number 12,192,407
- Issue date Jan 7, 2025
- Zoom Video Communications, Inc.
- Fengkai Zhang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephone answering service support system, telephone answering ser...
- Patent number 12,190,264
- Issue date Jan 7, 2025
- Rakuten Group, Inc.
- Kazutaka Kitamura
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,184,812
- Issue date Dec 31, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 12,184,817
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predictive mapping for routing telephone calls
- Patent number 12,184,815
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Kristopher Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent assist design—autoplay
- Patent number 12,177,383
- Issue date Dec 24, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for handling customer conversations at a contac...
- Patent number 12,170,743
- Issue date Dec 17, 2024
- KORE.AI, INC.
- Rajkumar Koneru
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Tool for annotating and reviewing audio conversations
- Patent number 12,166,919
- Issue date Dec 10, 2024
- TWILIO INC.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automatic indication of contact center status...
- Patent number 12,160,543
- Issue date Dec 3, 2024
- Teleperformance SE
- Evan Davis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center test automation
- Patent number 12,149,655
- Issue date Nov 19, 2024
- MORGAN STANLEY SERVICES GROUP INC.
- Jayashree Phule
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communications system for automatically routing data communications...
- Patent number 12,149,658
- Issue date Nov 19, 2024
- 8x8, Inc.
- Arunim Samat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for dynamic adaptive routing of deferrable work i...
- Patent number 12,147,924
- Issue date Nov 19, 2024
- Genesys Cloud Services, Inc.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User interaction enhancement for contact center
- Patent number 12,143,535
- Issue date Nov 12, 2024
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call traffic data monitoring and management
- Patent number 12,143,532
- Issue date Nov 12, 2024
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving data-communications virtual assis...
- Patent number 12,143,537
- Issue date Nov 12, 2024
- 8x8, Inc.
- Arunim Samat
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Most probable cause determination for telecommunication events
- Patent number 12,143,277
- Issue date Nov 12, 2024
- Ribbon Communications Operating Company, Inc.
- Charles W. Boyle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent matching of a user to an agent for a communication session
- Patent number 12,143,536
- Issue date Nov 12, 2024
- American Express Travel Related Service Company, Inc.
- Stuart Rolinson
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Large Call Queue Batch Ringing
- Publication number 20250097350
- Publication date Mar 20, 2025
- Zoom Video Communications, Inc.
- Fengkai ZHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL COMPLEXITY COMPUTATION USING IDENTIFIED TOPICS AND TOPIC CHANGES
- Publication number 20250080648
- Publication date Mar 6, 2025
- NICE Ltd
- Lester Wilhelm
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND APPARATUS FOR CREATING A DATABASE OF CONTACT CENTER RESP...
- Publication number 20250080653
- Publication date Mar 6, 2025
- Talkdesk, Inc
- Jiali Xiang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE
- Publication number 20250078009
- Publication date Mar 6, 2025
- NICE Ltd
- Swapnil THAKARE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR AGENT INTERACTION ANALYSIS USING ARTIFICIAL INTELL...
- Publication number 20250080654
- Publication date Mar 6, 2025
- GENESYS CLOUD SERVICES, INC.
- Roopchand Kuppulal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...
- Publication number 20250069010
- Publication date Feb 27, 2025
- GENESYS CLOUD SERVICES, INC.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20250071207
- Publication date Feb 27, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VISUALIZED INFORMATION GENERATION APPARATUS, VISUALIZED INFORMATION...
- Publication number 20250071206
- Publication date Feb 27, 2025
- Nippon Telegraph and Telephone Corporation
- Izumi TAKAHASHI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSIO...
- Publication number 20250063118
- Publication date Feb 20, 2025
- Capital One Services, LLC
- Joshua Edwards
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT
- Publication number 20250039302
- Publication date Jan 30, 2025
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
- Publication number 20250039298
- Publication date Jan 30, 2025
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM
- Publication number 20250039299
- Publication date Jan 30, 2025
- NICE Ltd
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...
- Publication number 20250039303
- Publication date Jan 30, 2025
- Cisco Technology, Inc.
- Arunabh Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data Aggregation For User Interaction Prioritization
- Publication number 20250039301
- Publication date Jan 30, 2025
- Zoom Video Communications, Inc.
- Xu Hua Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
- Publication number 20250030797
- Publication date Jan 23, 2025
- Twilio Inc.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...
- Publication number 20250030801
- Publication date Jan 23, 2025
- ORACLE INTERNATIONAL CORPORATION
- Prateek Pramod KATAGERI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20250023985
- Publication date Jan 16, 2025
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20250023986
- Publication date Jan 16, 2025
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...
- Publication number 20250008021
- Publication date Jan 2, 2025
- JPMorgan Chase Bank, N.A.
- Venkata GUNNU
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Method, system, and article of manufacture for benchmarking pairing...
- Publication number 20250008022
- Publication date Jan 2, 2025
- Isbei Ltd.
- Yasir Zamir Ahmad
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Video-Assisted Presence Detection
- Publication number 20240430357
- Publication date Dec 26, 2024
- Zoom Video Communications, Inc.
- Nick Swerdlow
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS
- Publication number 20240430116
- Publication date Dec 26, 2024
- Orbit Group Partners Inc.
- Robert Owen Hahn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...
- Publication number 20240428150
- Publication date Dec 26, 2024
- NICE Ltd
- Priyanka PADALALU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING COMPLIANCE STATEMENTS FROM CONTEX...
- Publication number 20240430361
- Publication date Dec 26, 2024
- Calabrio, Inc.
- Kyle Smaagard
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...
- Publication number 20240422263
- Publication date Dec 19, 2024
- State Farm Mutual Automobile Insurance Company
- Sylvia Hernandez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR CONTACT CENTER AGENT INCENTIVIZATION VIA AUTOMATED...
- Publication number 20240422262
- Publication date Dec 19, 2024
- GENESYS CLOUD SERVICES, INC.
- Dan Stoops
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
- Publication number 20240422264
- Publication date Dec 19, 2024
- NICE Ltd
- Bhupendra PANDEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
- Publication number 20240414269
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AI-BASED COMPLIANCE AND PREFERENCE SYSTEM
- Publication number 20240380844
- Publication date Nov 14, 2024
- Thrio, Inc.
- Pierre St-Cyr
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
IDENTIFYING HIGH EFFORT STATEMENTS FOR CALL CENTER SUMMARIES
- Publication number 20240378386
- Publication date Nov 14, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING

Call or contact centers supervision arrangements

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Targeted generative AI from merged communication transcripts

Caller verification via carrier metadata

Systems and methods for training a virtual assistant platform confi...

Systems and methods for pervasive advisor for major expenditures

Heuristic money laundering detection engine

Heuristic account fraud detection engine

System and method of determining topics of a communication

Devices, systems, and methods for intelligent stress level detection

Live assist systems and methods with real time scoring of agent per...

Technologies for automated process discovery in contact center systems

Methods for auditing communication sessions

Virtual caller system

Enhanced digital messaging

Batch ringing for large call queues

Telephone answering service support system, telephone answering ser...

Systems and methods for handling customer conversations at a contac...

Data analysis, filter and presentation techniques for call manageme...

Predictive mapping for routing telephone calls

Agent assist design—autoplay

Systems and methods for handling customer conversations at a contac...

Tool for annotating and reviewing audio conversations

System and method for automatic indication of contact center status...

System and method for contact center test automation

Communications system for automatically routing data communications...

Method and system for dynamic adaptive routing of deferrable work i...

User interaction enhancement for contact center

Call traffic data monitoring and management

Apparatuses and methods involving data-communications virtual assis...

Most probable cause determination for telecommunication events

Intelligent matching of a user to an agent for a communication session

Patents Applicationslast 30 patents

Large Call Queue Batch Ringing

CALL COMPLEXITY COMPUTATION USING IDENTIFIED TOPICS AND TOPIC CHANGES

METHOD AND APPARATUS FOR CREATING A DATABASE OF CONTACT CENTER RESP...

SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE

TECHNOLOGIES FOR AGENT INTERACTION ANALYSIS USING ARTIFICIAL INTELL...

METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...

VIRTUAL CALLER SYSTEM

VISUALIZED INFORMATION GENERATION APPARATUS, VISUALIZED INFORMATION...

COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSIO...

MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT

CALL TRAFFIC DATA MONITORING AND MANAGEMENT

SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM

ROUTING OF COMMUNICATIONS TO CONTACT CENTER AGENTS USING MACHINE LE...

Data Aggregation For User Interaction Prioritization

TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS

ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...

Method, system, and article of manufacture for benchmarking pairing...

Video-Assisted Presence Detection

SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS

SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...

SYSTEM AND METHOD FOR IDENTIFYING COMPLIANCE STATEMENTS FROM CONTEX...

VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY A...

TECHNOLOGIES FOR CONTACT CENTER AGENT INCENTIVIZATION VIA AUTOMATED...

SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...

TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM

AI-BASED COMPLIANCE AND PREFERENCE SYSTEM

IDENTIFYING HIGH EFFORT STATEMENTS FOR CALL CENTER SUMMARIES