Call or contact centers supervision arrangements

Industry

CPC
H04M3/5175

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5175Call or contact centers supervision arrangements

Industries

Patents Grantslast 30 patents

Information Patent Grant
Identifying high effort statements for call center summaries
- Patent number 12,367,345
- Issue date Jul 22, 2025
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Integrated representative profile data in contact center environment
- Patent number 12,363,226
- Issue date Jul 15, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual communications assessment system in a multimedia environment
- Patent number 12,355,915
- Issue date Jul 8, 2025
- Verint Americas Inc.
- Jamie Richard Williams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Calculating an estimated wait time
- Patent number 12,355,920
- Issue date Jul 8, 2025
- Zoom Communications, Inc.
- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Analysis of and notation of communications
- Patent number 12,347,435
- Issue date Jul 1, 2025
- Wells Fargo Bank, N.A.
- Ray Joanna Luz Reyes Ramilo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center system
- Patent number 12,341,928
- Issue date Jun 24, 2025
- Afiniti AI Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Information-processing apparatus, information-processing method, an...
- Patent number 12,334,062
- Issue date Jun 17, 2025
- NTT TechnoCross Corporation
- Kenichi Machida
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Monitoring and testing of web real-time communications (WebRTC) ses...
- Patent number 12,328,414
- Issue date Jun 10, 2025
- CYARA SOLUTIONS PTY LTD
- Geoff Willshire
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for tagging fraudulent phone numbers
- Patent number 12,323,552
- Issue date Jun 3, 2025
- Somos, Inc.
- Sriram Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Audio speech signal analysis for fraud detection
- Patent number 12,323,554
- Issue date Jun 3, 2025
- MORGAN STANLEY SERVICES GROUP INC.
- Cheryl Fernandes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center agent-routing efficiency score
- Patent number 12,316,808
- Issue date May 27, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for phone number fraud prediction
- Patent number 12,314,968
- Issue date May 27, 2025
- Somos, Inc.
- Sriram Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Technologies for agent interaction analysis using artificial intell...
- Patent number 12,316,807
- Issue date May 27, 2025
- Genesys Cloud Services, Inc.
- Roopchand Kuppulal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods of identifying and utilizing agent credibility d...
- Patent number 12,309,320
- Issue date May 20, 2025
- NICE LTD.
- Rahul Vyas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Interactive routing of data communications
- Patent number 12,309,325
- Issue date May 20, 2025
- 8x8, Inc.
- Ali Arsanjani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center routing based on agent routing scores
- Patent number 12,301,759
- Issue date May 13, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method to prioritize and resume disconnected customer in...
- Patent number 12,289,428
- Issue date Apr 29, 2025
- NICE LTD.
- Bhupendra Pandey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated conversational menu overlay with IVR in contact centers
- Patent number 12,289,426
- Issue date Apr 29, 2025
- Cisco Technology, Inc.
- Nagendra Channasagara Lakshman
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method of efficient selection of evaluation form
- Patent number 12,289,427
- Issue date Apr 29, 2025
- NICE LTD.
- Rahul Vyas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center continuous avatar visual experience
- Patent number 12,284,319
- Issue date Apr 22, 2025
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for generating an expandable pool of virtual agen...
- Patent number 12,284,317
- Issue date Apr 22, 2025
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Connecting a supervisor device to a contact center engagement
- Patent number 12,282,880
- Issue date Apr 22, 2025
- Zoom Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of real-time wiki knowledge resources
- Patent number 12,278,930
- Issue date Apr 15, 2025
- Nextiva, Inc.
- Tomas Gorny
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for maintaining key performance indicator targe...
- Patent number 12,277,519
- Issue date Apr 15, 2025
- Verizon Patent and Licensing Inc.
- Prabhuram Muralikrishnan Vathsala
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Categorizing calls using early call information systems and methods
- Patent number 12,273,483
- Issue date Apr 8, 2025
- T-Mobile USA, Inc.
- Ovidiu Cristian Serban
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and systems for generating problem description
- Patent number 12,265,794
- Issue date Apr 1, 2025
- Intuit Inc.
- Rami Cohen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Targeted generative AI from merged communication transcripts
- Patent number 12,254,880
- Issue date Mar 18, 2025
- LivePerson, Inc.
- Amit Mishra
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Caller verification via carrier metadata
- Patent number 12,250,344
- Issue date Mar 11, 2025
- PINDROP SECURITY, INC.
- John Cornwell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for training a virtual assistant platform confi...
- Patent number 12,244,765
- Issue date Mar 4, 2025
- KORE.AI, INC.
- Rajkumar Koneru
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for pervasive advisor for major expenditures
- Patent number 12,243,535
- Issue date Mar 4, 2025
- Wells Fargo Bank, N.A.
- Balin Kina Brandt
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
METHODS AND SYSTEMS FOR ANALYZING AGENT PERFORMANCE
- Publication number 20250238749
- Publication date Jul 24, 2025
- TPG Telemanagement, Inc.
- Lisa DeFalco
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CATEGORIZING CALLS USING EARLY CALL INFORMATION SYSTEMS AND METHODS
- Publication number 20250233941
- Publication date Jul 17, 2025
- T-Mobile USA, Inc.
- Ovidiu Cristian Serban
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ENFORCING BROWSER-BASED APPLICATION WORKFLOW...
- Publication number 20250225460
- Publication date Jul 10, 2025
- OpenMethods
- Shannon Lekas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Establishing A Contact Center Session Based On An Updated Sentiment...
- Publication number 20250217751
- Publication date Jul 3, 2025
- Zoom Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR INTERACTING WITH A USER INTERFACE SPECIFIC...
- Publication number 20250203010
- Publication date Jun 19, 2025
- Integrity, LLC
- Harsh Singla
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION SYSTEM NODE HAVING MULTIPLE MODULES AND A SHARED MEMORY
- Publication number 20250193310
- Publication date Jun 12, 2025
- Afiniti AI Limited
- Qiaobing XIE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER DEFLECTION SYSTEM
- Publication number 20250193311
- Publication date Jun 12, 2025
- State Farm Mutual Automobile Insurance Company
- Amit Kumar Gupta
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER AGENT STATE MANAGEMENT SYSTEM
- Publication number 20250193312
- Publication date Jun 12, 2025
- Afiniti AI Limited
- Asif Muhammad IBRAHIM
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ENFORCING BROWSER-BASED APPLICATION WORKFLOW...
- Publication number 20250182026
- Publication date Jun 5, 2025
- OpenMethods
- Shannon Lekas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
HEURISTIC MONEY LAUNDERING DETECTION ENGINE
- Publication number 20250166044
- Publication date May 22, 2025
- State Farm Mutual Automobile Insurance Company
- Elizabeth Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
HEURISTIC ACCOUNT FRAUD DETECTION ENGINE
- Publication number 20250156928
- Publication date May 15, 2025
- State Farm Mutual Automobile Insurance Company
- Elizabeth Flowers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALLER VERIFICATION VIA CARRIER METADATA
- Publication number 20250159080
- Publication date May 15, 2025
- PINDROP SECURITY, INC.
- John CORNWELL
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for generating an expandable pool of virtual agen...
- Publication number 20250150534
- Publication date May 8, 2025
- Bank of America Corporation
- Prabhakaran Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT
- Publication number 20250126205
- Publication date Apr 17, 2025
- VERIZON PATENT AND LICENSING INC.
- Subham BISWAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
- Publication number 20250126209
- Publication date Apr 17, 2025
- Twilio Inc.
- John Wolthuis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR LEVERAGING ARTIFICIAL INTELLIGENCE FOR POST-CALL A...
- Publication number 20250119498
- Publication date Apr 10, 2025
- GENESYS CLOUD SERVICES, INC.
- HariVignesh Ramesh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSIS...
- Publication number 20250112992
- Publication date Apr 3, 2025
- ADP, Inc.
- Keith Christoffers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR INTERACTION ANALYTICS
- Publication number 20250104700
- Publication date Mar 27, 2025
- The Toronto-Dominion Bank
- Michel Henault-Ethier
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Large Call Queue Batch Ringing
- Publication number 20250097350
- Publication date Mar 20, 2025
- Zoom Video Communications, Inc.
- Fengkai ZHANG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL COMPLEXITY COMPUTATION USING IDENTIFIED TOPICS AND TOPIC CHANGES
- Publication number 20250080648
- Publication date Mar 6, 2025
- NICE Ltd
- Lester Wilhelm
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND APPARATUS FOR CREATING A DATABASE OF CONTACT CENTER RESP...
- Publication number 20250080653
- Publication date Mar 6, 2025
- Talkdesk, Inc
- Jiali Xiang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE
- Publication number 20250078009
- Publication date Mar 6, 2025
- NICE Ltd
- Swapnil THAKARE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR AGENT INTERACTION ANALYSIS USING ARTIFICIAL INTELL...
- Publication number 20250080654
- Publication date Mar 6, 2025
- GENESYS CLOUD SERVICES, INC.
- Roopchand Kuppulal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...
- Publication number 20250069010
- Publication date Feb 27, 2025
- GENESYS CLOUD SERVICES, INC.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL CALLER SYSTEM
- Publication number 20250071207
- Publication date Feb 27, 2025
- Express Scripts Strategic Development, Inc.
- Christopher M. Myers
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VISUALIZED INFORMATION GENERATION APPARATUS, VISUALIZED INFORMATION...
- Publication number 20250071206
- Publication date Feb 27, 2025
- Nippon Telegraph and Telephone Corporation
- Izumi TAKAHASHI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSIO...
- Publication number 20250063118
- Publication date Feb 20, 2025
- Capital One Services, LLC
- Joshua Edwards
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT
- Publication number 20250039302
- Publication date Jan 30, 2025
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
- Publication number 20250039298
- Publication date Jan 30, 2025
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM
- Publication number 20250039299
- Publication date Jan 30, 2025
- NICE Ltd
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING

Call or contact centers supervision arrangements

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Identifying high effort statements for call center summaries

Integrated representative profile data in contact center environment

Virtual communications assessment system in a multimedia environment

Calculating an estimated wait time

Analysis of and notation of communications

Contact center system

Information-processing apparatus, information-processing method, an...

Monitoring and testing of web real-time communications (WebRTC) ses...

Systems and methods for tagging fraudulent phone numbers

Audio speech signal analysis for fraud detection

Contact center agent-routing efficiency score

Systems and methods for phone number fraud prediction

Technologies for agent interaction analysis using artificial intell...

System and methods of identifying and utilizing agent credibility d...

Interactive routing of data communications

Contact center routing based on agent routing scores

System and method to prioritize and resume disconnected customer in...

Automated conversational menu overlay with IVR in contact centers

System and method of efficient selection of evaluation form

Contact center continuous avatar visual experience

System and method for generating an expandable pool of virtual agen...

Connecting a supervisor device to a contact center engagement

System and method of real-time wiki knowledge resources

Systems and methods for maintaining key performance indicator targe...

Categorizing calls using early call information systems and methods

Methods and systems for generating problem description

Targeted generative AI from merged communication transcripts

Caller verification via carrier metadata

Systems and methods for training a virtual assistant platform confi...

Systems and methods for pervasive advisor for major expenditures

Patents Applicationslast 30 patents

METHODS AND SYSTEMS FOR ANALYZING AGENT PERFORMANCE

CATEGORIZING CALLS USING EARLY CALL INFORMATION SYSTEMS AND METHODS

SYSTEM AND METHOD FOR ENFORCING BROWSER-BASED APPLICATION WORKFLOW...

Establishing A Contact Center Session Based On An Updated Sentiment...

SYSTEMS AND METHODS FOR INTERACTING WITH A USER INTERFACE SPECIFIC...

COMMUNICATION SYSTEM NODE HAVING MULTIPLE MODULES AND A SHARED MEMORY

CONTACT CENTER DEFLECTION SYSTEM

CONTACT CENTER AGENT STATE MANAGEMENT SYSTEM

SYSTEM AND METHOD FOR ENFORCING BROWSER-BASED APPLICATION WORKFLOW...

HEURISTIC MONEY LAUNDERING DETECTION ENGINE

HEURISTIC ACCOUNT FRAUD DETECTION ENGINE

CALLER VERIFICATION VIA CARRIER METADATA

System and method for generating an expandable pool of virtual agen...

SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT

SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE

TECHNOLOGIES FOR LEVERAGING ARTIFICIAL INTELLIGENCE FOR POST-CALL A...

MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSIS...

SYSTEMS AND METHODS FOR INTERACTION ANALYTICS

Large Call Queue Batch Ringing

CALL COMPLEXITY COMPUTATION USING IDENTIFIED TOPICS AND TOPIC CHANGES

METHOD AND APPARATUS FOR CREATING A DATABASE OF CONTACT CENTER RESP...

SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE

TECHNOLOGIES FOR AGENT INTERACTION ANALYSIS USING ARTIFICIAL INTELL...

METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...

VIRTUAL CALLER SYSTEM

VISUALIZED INFORMATION GENERATION APPARATUS, VISUALIZED INFORMATION...

COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSIO...

MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT

CALL TRAFFIC DATA MONITORING AND MANAGEMENT

SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM