Call queuing apart from automatic call distribution

Industry

CPC
H04M2203/2077

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/2077Call queuing apart from automatic call distribution

Industries

Patents Grantslast 30 patents

Information Patent Grant
System and method for replacing hold-time with a call-back in a con...
- Patent number 11,889,025
- Issue date Jan 30, 2024
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
On-demand contact center electronic communication system and method
- Patent number 11,570,304
- Issue date Jan 31, 2023
- Mitel Networks Corporation
- Jonathan Braganza
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for replacing hold-time with a call-back in a con...
- Patent number 11,470,197
- Issue date Oct 11, 2022
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Stranded asset management in customer service call centers
- Patent number 11,062,325
- Issue date Jul 13, 2021
- Wells Fargo Bank, N.A.
- Vincent Le Chevalier
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for replacing hold-time with a call back in a con...
- Patent number 10,819,853
- Issue date Oct 27, 2020
- Fon Cloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automation of customer support sorting process
- Patent number 10,652,117
- Issue date May 12, 2020
- Comcast Cable Communications, LLC
- Bernard Burg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Stranded asset management in customer service call centers
- Patent number 10,535,072
- Issue date Jan 14, 2020
- Wells Fargo Bank, N.A.
- Vincent Le Chevalier
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for replacing hold-time with a call back in a con...
- Patent number 10,484,543
- Issue date Nov 19, 2019
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods to enroll users for real time communications co...
- Patent number 10,432,793
- Issue date Oct 1, 2019
- Ingenio, LLC
- Neeraj Jandwani
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Incoming-call number notification apparatus, exchange, incoming-cal...
- Patent number 10,397,409
- Issue date Aug 27, 2019
- NEC PLATFORMS, LTD.
- Kotaro Miyata
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for replacing hold-time with a call-back in a con...
- Patent number 10,284,726
- Issue date May 7, 2019
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Stranded asset management in customer service call centers
- Patent number 10,176,480
- Issue date Jan 8, 2019
- Wells Fargo Bank, N.A.
- Vincent Le Chevalier
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Activities assignment optimization for multi-skill contact center
- Patent number 10,110,747
- Issue date Oct 23, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods to enroll users for real time communications co...
- Patent number 10,104,234
- Issue date Oct 16, 2018
- Ingenio, LLC
- Neeraj Jandwani
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods to enroll users for real time communications co...
- Patent number 9,838,540
- Issue date Dec 5, 2017
- Ingenio, LLC
- Neeraj Jandwani
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for replacing hold-time with a call-back in a con...
- Patent number 9,386,151
- Issue date Jul 5, 2016
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for eliminating hold-time in phone calls
- Patent number 9,288,316
- Issue date Mar 15, 2016
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for determining the on-hold status in a call
- Patent number 9,270,817
- Issue date Feb 23, 2016
- FonCloud, Inc.
- Jason P. Bigue
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for deep dialing phone systems
- Patent number 9,014,351
- Issue date Apr 21, 2015
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for deep dialing phone systems
- Patent number 8,908,847
- Issue date Dec 9, 2014
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Priority queuing in a next generation communication network
- Patent number 8,861,705
- Issue date Oct 14, 2014
- Sprint Communications Company L.P.
- Abdolreza Asghari
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for externally mapping an interactive voice respo...
- Patent number 8,774,373
- Issue date Jul 8, 2014
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for externally mapping an interactive voice respo...
- Patent number 8,605,868
- Issue date Dec 10, 2013
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing a camp-on service in telecommunicat...
- Patent number 8,542,813
- Issue date Sep 24, 2013
- Cisco Technology, Inc.
- Randall B. Baird
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for externally mapping an Interactive Voice Respo...
- Patent number 8,515,028
- Issue date Aug 20, 2013
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
ON-DEMAND CONTACT CENTER ELECTRONIC COMMUNICATION SYSTEM AND METHOD
- Publication number 20220337703
- Publication date Oct 20, 2022
- Jonathan Braganza
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS TO ENROLL USERS FOR REAL TIME COMMUNICATIONS CO...
- Publication number 20190052756
- Publication date Feb 14, 2019
- Ingenio, LLC
- Neeraj Jandwani
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR REPLACING HOLD-TIME WITH A CALL BACK IN A CON...
- Publication number 20180227423
- Publication date Aug 9, 2018
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INCOMING-CALL NUMBER NOTIFICATION APPARATUS, EXCHANGE, INCOMING-CAL...
- Publication number 20180227431
- Publication date Aug 9, 2018
- NEC PLATFORMS, LTD.
- Kotaro MIYATA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
- Publication number 20170214798
- Publication date Jul 27, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vidas Placiakis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Replacing Hold-Time with a Call-Back in a Con...
- Publication number 20140348316
- Publication date Nov 27, 2014
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPO...
- Publication number 20130301814
- Publication date Nov 14, 2013
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPO...
- Publication number 20130301815
- Publication date Nov 14, 2013
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and Device for Communications While Using a Single Telephone...
- Publication number 20090270082
- Publication date Oct 29, 2009
- Dorron Mottes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPO...
- Publication number 20090207980
- Publication date Aug 20, 2009
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ELIMINATING HOLD-TIME IN PHONE CALLS
- Publication number 20090207996
- Publication date Aug 20, 2009
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DEEP DIALING PHONE SYSTEMS
- Publication number 20090202050
- Publication date Aug 13, 2009
- FonCloud, Inc.
- Shai Berger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method for Determining the On-Hold Status in a Call
- Publication number 20090136014
- Publication date May 28, 2009
- FonCloud, Inc.
- Jason P. Bigue
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD, SYSTEM AND DEVICE FOR DISPATCHING CALLS
- Publication number 20090129562
- Publication date May 21, 2009
- Jiahua Mao
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Computer enabled method and apparatus for connecting individuals vi...
- Publication number 20070297584
- Publication date Dec 27, 2007
- Mahesh Lalwani
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for providing a camp-on service in telecommunicat...
- Publication number 20060093116
- Publication date May 4, 2006
- Randall B. Baird
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Call queuing apart from automatic call distribution

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

System and method for replacing hold-time with a call-back in a con...

On-demand contact center electronic communication system and method

System and method for replacing hold-time with a call-back in a con...

Stranded asset management in customer service call centers

System and method for replacing hold-time with a call back in a con...

Automation of customer support sorting process

Stranded asset management in customer service call centers

System and method for replacing hold-time with a call back in a con...

Systems and methods to enroll users for real time communications co...

Incoming-call number notification apparatus, exchange, incoming-cal...

System and method for replacing hold-time with a call-back in a con...

Stranded asset management in customer service call centers

Activities assignment optimization for multi-skill contact center

Systems and methods to enroll users for real time communications co...

Systems and methods to enroll users for real time communications co...

System and method for replacing hold-time with a call-back in a con...

System and method for eliminating hold-time in phone calls

Method for determining the on-hold status in a call

System and method for deep dialing phone systems

System and method for deep dialing phone systems

Priority queuing in a next generation communication network

System and method for externally mapping an interactive voice respo...

System and method for externally mapping an interactive voice respo...

Method and system for providing a camp-on service in telecommunicat...

System and method for externally mapping an Interactive Voice Respo...

Patents Applicationslast 30 patents

ON-DEMAND CONTACT CENTER ELECTRONIC COMMUNICATION SYSTEM AND METHOD

SYSTEMS AND METHODS TO ENROLL USERS FOR REAL TIME COMMUNICATIONS CO...

SYSTEM AND METHOD FOR REPLACING HOLD-TIME WITH A CALL BACK IN A CON...

INCOMING-CALL NUMBER NOTIFICATION APPARATUS, EXCHANGE, INCOMING-CAL...

ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER

System and Method for Replacing Hold-Time with a Call-Back in a Con...

SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPO...

SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPO...

Method and Device for Communications While Using a Single Telephone...

SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPO...

SYSTEM AND METHOD FOR ELIMINATING HOLD-TIME IN PHONE CALLS

SYSTEM AND METHOD FOR DEEP DIALING PHONE SYSTEMS

Method for Determining the On-Hold Status in a Call

METHOD, SYSTEM AND DEVICE FOR DISPATCHING CALLS

Computer enabled method and apparatus for connecting individuals vi...

Method and system for providing a camp-on service in telecommunicat...