Centralised call answering arrangements requiring operator intervention

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CPC
H04M3/51

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/51Centralised call answering arrangements requiring operator intervention

Industries

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Centralised call answering arrangements requiring operator intervention

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Systems and methods to provide remote support services to a testing...

Method for rerouting communication in a unified communications network

Monitoring and testing of web real-time communications (WebRTC) ses...

Function-as-a-service for two-way communication systems

Systems and methods for tagging fraudulent phone numbers

Audio speech signal analysis for fraud detection

Automatic navigation of an interactive voice response (IVR) tree on...

Apparatus and method for emergency dispatch

Contact center agent-routing efficiency score

Systems and methods for phone number fraud prediction

Technologies for agent interaction analysis using artificial intell...

Computing action recommendation system for facilitating real time c...

Method and apparatus for determining an on-hold queue position of a...

Computer-implemented method and system for response time reduction...

System and methods of identifying and utilizing agent credibility d...

Programmable contact center device

Contact center routing based on agent cost

System, method, and computer-readable medium for streaming real-tim...

Interactive routing of data communications

Controlling access to historical call data

Methods and systems for an emergency response digital assistant

Contact center routing based on agent routing scores

Systems and methods for reconstruction of a vehicular crash

Methods, apparatuses, and systems for dynamically navigating intera...

Method and system for a multitenancy telephone network

Context data attachment for interface-based communication sessions

System and methods for facilitating therapeutic communication

Systems for transitioning telephony-based and in-person servicing i...

Urgency-based queue management systems and methods

System and method of a customer management system

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR ENFORCING BROWSER-BASED APPLICATION WORKFLOW...

TECHNIQUES FOR SHARING CONTROL OF ASSIGNING TASKS BETWEEN AN EXTERN...

Apparatus and Method For Obtaining Emergency Data Related To Emerge...

CONDITIONAL ALERTING IN EMERGENCY CALLS

SUPPORT APPARATUS, SUPPORT METHOD, AND PROGRAM

HEURISTIC MONEY LAUNDERING DETECTION ENGINE

HEURISTIC ACCOUNT FRAUD DETECTION ENGINE

PROVIDING A USER-TAILORED ANSWER TO A QUERY FROM A UE OPERATING ON...

AI Automated Facilitation of Support Agent/Client Interactions in M...

CALLER VERIFICATION VIA CARRIER METADATA

SYSTEMS AND METHODS FOR AUTHENTICATING CALLS FOR A CALL CENTER

Network Traffic-Based Incident Detection

CUSTOMIZATION OF A METAVERSE ENVIRONMENT BASED ON CUSTOMER PREFERENCES

System and method for generating an expandable pool of virtual agen...

USING GENERATIVE ARTIFICIAL INTELLIGENCE TO IMPROVE USER INTERACTIONS

INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND P...

SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

FRAMEWORK FOR MODALITY CONVERSION BETWEEN PHONE AND CHAT CONVERSATIONS

LANGUAGE MODEL FOR ABSTRACTIVE SUMMARIZATION

EMERGENCY EVENT DETECTION AND RESPONSE SYSTEM

Pre-Authentication for Interactive Voice Response System

Pre-Authentication for Interactive Voice Response System

SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT

METHOD FOR COMMUNICATION BETWEEN VOICE AGENTS AND ELECTRONIC DEVICE...

SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE

DEEPFAKE AUDIO DETECTION SYSTEM AND METHOD

TECHNOLOGIES FOR LEVERAGING ARTIFICIAL INTELLIGENCE FOR POST-CALL A...

DISASTER PLAN IMPLEMENTATION FOR A UNIFIED COMMUNICATIONS NETWORK

MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSIS...