Centralised call answering arrangements requiring operator intervention

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CPC
H04M3/51

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/51Centralised call answering arrangements requiring operator intervention

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Integrated representative profile data in contact center environment
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- Issue date Jul 15, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Caller and recipient alternate channel identity confirmation
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- Issue date Jul 15, 2025
- CAPITAL ONE SERVICES, LLC
- Adithya Gadwale
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic action item detection
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- Issue date Jul 15, 2025
- Amazon Technologies, Inc.
- Mehdi Mirzaaghaei
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for simultaneous interaction on a web page by a customer an...
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- Issue date Jul 8, 2025
- United Services Automobile Association (USAA)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtual communications assessment system in a multimedia environment
- Patent number 12,355,915
- Issue date Jul 8, 2025
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- Jamie Richard Williams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for protecting sensitive data
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- Issue date Jul 8, 2025
- INTRANEXT SOFTWARE, INC.
- Patrick Brown
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for generating customized customer service menu
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- Issue date Jul 8, 2025
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- Jose Moreno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Calculating an estimated wait time
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- Issue date Jul 8, 2025
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- Kristin Renae Bosch
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for emergency communications amongst groups of...
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- Issue date Jul 1, 2025
- RAPIDSOS, INC.
- Anil Mehta
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Information Patent Grant
Consent management system over a communications network
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- Issue date Jul 1, 2025
- David Morris Clayman
- G08 - SIGNALLING
Information Patent Grant
Alarm method and system
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- Issue date Jul 1, 2025
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- Carl M. Elam
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Information Patent Grant
Partial automation of text chat conversations
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- Issue date Jul 1, 2025
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Information Patent Grant
Analysis of and notation of communications
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- Issue date Jul 1, 2025
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- Ray Joanna Luz Reyes Ramilo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for providing resiliency in interaction servicing...
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- Issue date Jun 24, 2025
- JPMorgan Chase Bank, N.A.
- Rajeshwari Edamadaka
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Information Patent Grant
Contact center system
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- Issue date Jun 24, 2025
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- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Training an intent matching engine of a contact center
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- Issue date Jun 24, 2025
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- Wei Dai
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Information Patent Grant
System and method for securely delivering information
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- Colin Philip Westlake
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Information Patent Grant
Systems and methods to triage contact center issues using an incide...
- Patent number 12,333,553
- Issue date Jun 17, 2025
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automated communication summarization
- Patent number 12,334,063
- Issue date Jun 17, 2025
- Amazon Technologies, Inc.
- Wei Xiao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call center data transfer system
- Patent number 12,335,439
- Issue date Jun 17, 2025
- United Services Automobile Association (USAA)
- Samantha Elizabeth Taylor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Fraud detection in contact centers using deep learning model
- Patent number 12,335,440
- Issue date Jun 17, 2025
- Wells Fargo Bank, N.A.
- Nick A. Maiorana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for authentication for user support
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- Issue date Jun 17, 2025
- CAPITAL ONE SERVICES, LLC
- Ihab Pothiawala
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Information Patent Grant
Network security linkage
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- Issue date Jun 17, 2025
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- Balin Kina Brandt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Information-processing apparatus, information-processing method, an...
- Patent number 12,334,062
- Issue date Jun 17, 2025
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- Kenichi Machida
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Information Patent Grant
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- Issue date Jun 10, 2025
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- Justin Fry
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Information Patent Grant
Method for rerouting communication in a unified communications network
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- Mark Bunnell
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Information Patent Grant
Monitoring and testing of web real-time communications (WebRTC) ses...
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- Issue date Jun 10, 2025
- CYARA SOLUTIONS PTY LTD
- Geoff Willshire
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Information Patent Grant
Function-as-a-service for two-way communication systems
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- Issue date Jun 3, 2025
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- Christian Thum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for tagging fraudulent phone numbers
- Patent number 12,323,552
- Issue date Jun 3, 2025
- Somos, Inc.
- Sriram Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Audio speech signal analysis for fraud detection
- Patent number 12,323,554
- Issue date Jun 3, 2025
- MORGAN STANLEY SERVICES GROUP INC.
- Cheryl Fernandes
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM METHOD AND APPARATUS FOR COMBINING WORDS AND BEHAVIORS
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- John Kane
- G06 - COMPUTING CALCULATING COUNTING
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SYSTEM AND METHOD FOR HANDLING OF A SERVICE REQUEST
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- Matthew Edward Gilbert-Eyres
- G06 - COMPUTING CALCULATING COUNTING
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CATEGORIZING CALLS USING EARLY CALL INFORMATION SYSTEMS AND METHODS
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- Ovidiu Cristian Serban
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
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AUTOMATED RESPONSE SYSTEM WITH API CALLS AND HUMAN AGENT INTERACTIO...
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- Tao Ma
- G06 - COMPUTING CALCULATING COUNTING
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- OpenMethods
- Shannon Lekas
- G06 - COMPUTING CALCULATING COUNTING
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SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
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- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
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UTILIZING MACHINE LEARNING MODELS TO GENERATE INTERACTIVE DIGITAL T...
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- Jigar Mehta
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SYSTEMS AND METHODS FOR RECOMMENDING RULES FOR ROUTING CALLS
- Publication number 20250217745
- Publication date Jul 3, 2025
- António Veloso
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Establishing A Contact Center Session Based On An Updated Sentiment...
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- Jin Li
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ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...
- Publication number 20250220115
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- OPEN TEXT HOLDINGS, INC.
- Donald Russ Miller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING CALL CENTER SERVICE WITH VISUAL S...
- Publication number 20250220116
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- W.W. Grainger, Inc.
- Geoffry A. Westphal
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METHOD AND SYSTEM FOR COMMUNICATION CONTROL
- Publication number 20250211671
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- Kevan Moshayedi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
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METHOD AND SYSTEM FOR MULTIDIMENSIONAL BLOCKCHAIN MINING
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- Unify Beteiligungsverwaltung GmbH & Co. KG
- Charalampos Grigoropoulos
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
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DERIVING AN EMERGENCY USER PROFILE FROM COMMUNICATIONS ASSOCIATED W...
- Publication number 20250211680
- Publication date Jun 26, 2025
- MOTOROLA SOLUTIONS, INC
- PRAJAKTA A KOLHE
- G08 - SIGNALLING
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QUALITY ALERTING FOR COMPUTER-AIDED DISPATCH SYSTEMS
- Publication number 20250211681
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- MOTOROLA SOLUTIONS, INC
- Mariya Bondareva
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- Bill D’Attilio
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SYSTEMS AND METHODS FOR INTERACTING WITH A USER INTERFACE SPECIFIC...
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- Integrity, LLC
- Harsh Singla
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SYSTEMS AND METHODS FOR RECONSTRUCTION OF A VEHICULAR CRASH
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- State Farm Mutual Automobile Insurance Company
- Cole Nave
- B60 - VEHICLES IN GENERAL
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UNMANNED AERIAL VEHICLE EMERGENCY DISPATCH AND DIAGNOSTICS DATA APP...
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- Nicholas Edward Horelik
- B64 - AIRCRAFT AVIATION COSMONAUTICS
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METHODS AND INTERNET OF THINGS (IOT) SYSTEMS FOR GAS DEMAND MANAGEM...
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- Zehua SHAO
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DYNAMIC CONTENT GENERATION FOR CONTACT CENTER INTERACTIONS USING AR...
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- GENESYS CLOUD SERVICES, INC.
- Diwahar Sundar
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DETERMINING A LOCATION OF A WIRELESS CALLER IN AN EMERGENCY SERVICI...
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- Jeffrey Lang McSchooler
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FAULT MANAGEMENT IN A COMMUNICATION SYSTEM
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- Afiniti AI Limited
- Qiaobing XIE
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METHOD, SYSTEM, PROGRAM ELEMENT AND COMPUTER-READABLE MEDIUM FOR TH...
- Publication number 20250193233
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- Dylan Gleicher
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COMMUNICATION SYSTEM NODE HAVING MULTIPLE MODULES AND A SHARED MEMORY
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- Publication date Jun 12, 2025
- Afiniti AI Limited
- Qiaobing XIE
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Information Patent Application
MULTIPLE CALLER NUMBERS ASSIGNED TO MULTIPLE CALLED DEVICES
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- FIRST ORION CORP.
- Jonathan Robert Knuth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER DEFLECTION SYSTEM
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- State Farm Mutual Automobile Insurance Company
- Amit Kumar Gupta
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CONTACT CENTER AGENT STATE MANAGEMENT SYSTEM
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- Asif Muhammad IBRAHIM
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SYSTEM AND METHOD FOR ENFORCING BROWSER-BASED APPLICATION WORKFLOW...
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- OpenMethods
- Shannon Lekas
- G06 - COMPUTING CALCULATING COUNTING

Centralised call answering arrangements requiring operator intervention

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Integrated representative profile data in contact center environment

Caller and recipient alternate channel identity confirmation

Automatic action item detection

Methods for simultaneous interaction on a web page by a customer an...

Virtual communications assessment system in a multimedia environment

Method and apparatus for protecting sensitive data

Systems and methods for generating customized customer service menu

Calculating an estimated wait time

Systems and methods for emergency communications amongst groups of...

Consent management system over a communications network

Alarm method and system

Partial automation of text chat conversations

Analysis of and notation of communications

Method and system for providing resiliency in interaction servicing...

Contact center system

Training an intent matching engine of a contact center

System and method for securely delivering information

Systems and methods to triage contact center issues using an incide...

Systems and methods for automated communication summarization

Call center data transfer system

Fraud detection in contact centers using deep learning model

Systems and methods for authentication for user support

Network security linkage

Information-processing apparatus, information-processing method, an...

Systems and methods to provide remote support services to a testing...

Method for rerouting communication in a unified communications network

Monitoring and testing of web real-time communications (WebRTC) ses...

Function-as-a-service for two-way communication systems

Systems and methods for tagging fraudulent phone numbers

Audio speech signal analysis for fraud detection

Patents Applicationslast 30 patents

SYSTEM METHOD AND APPARATUS FOR COMBINING WORDS AND BEHAVIORS

SYSTEM AND METHOD FOR HANDLING OF A SERVICE REQUEST

CATEGORIZING CALLS USING EARLY CALL INFORMATION SYSTEMS AND METHODS

AUTOMATED RESPONSE SYSTEM WITH API CALLS AND HUMAN AGENT INTERACTIO...

SYSTEM AND METHOD FOR ENFORCING BROWSER-BASED APPLICATION WORKFLOW...

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

UTILIZING MACHINE LEARNING MODELS TO GENERATE INTERACTIVE DIGITAL T...

SYSTEMS AND METHODS FOR RECOMMENDING RULES FOR ROUTING CALLS

Establishing A Contact Center Session Based On An Updated Sentiment...

ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...

SYSTEMS AND METHODS FOR PROVIDING CALL CENTER SERVICE WITH VISUAL S...

METHOD AND SYSTEM FOR COMMUNICATION CONTROL

METHOD AND SYSTEM FOR MULTIDIMENSIONAL BLOCKCHAIN MINING

DERIVING AN EMERGENCY USER PROFILE FROM COMMUNICATIONS ASSOCIATED W...

QUALITY ALERTING FOR COMPUTER-AIDED DISPATCH SYSTEMS

HEURISTIC-BASED APPROACH TO MULTI-OBJECTIVE SCHEDULE OPTIMIZATION I...

SYSTEMS AND METHODS FOR INTERACTING WITH A USER INTERFACE SPECIFIC...

SYSTEMS AND METHODS FOR RECONSTRUCTION OF A VEHICULAR CRASH

UNMANNED AERIAL VEHICLE EMERGENCY DISPATCH AND DIAGNOSTICS DATA APP...

METHODS AND INTERNET OF THINGS (IOT) SYSTEMS FOR GAS DEMAND MANAGEM...

DYNAMIC CONTENT GENERATION FOR CONTACT CENTER INTERACTIONS USING AR...

DETERMINING A LOCATION OF A WIRELESS CALLER IN AN EMERGENCY SERVICI...

FAULT MANAGEMENT IN A COMMUNICATION SYSTEM

METHOD, SYSTEM, PROGRAM ELEMENT AND COMPUTER-READABLE MEDIUM FOR TH...

SYSTEM AND METHOD FOR PROCESSING AND MANAGING COMMUNICATIONS IN AN...

COMMUNICATION SYSTEM NODE HAVING MULTIPLE MODULES AND A SHARED MEMORY

MULTIPLE CALLER NUMBERS ASSIGNED TO MULTIPLE CALLED DEVICES

CONTACT CENTER DEFLECTION SYSTEM

CONTACT CENTER AGENT STATE MANAGEMENT SYSTEM

SYSTEM AND METHOD FOR ENFORCING BROWSER-BASED APPLICATION WORKFLOW...