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Centralised call answering arrangements requiring operator intervention
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H04M3/51
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/51
Centralised call answering arrangements requiring operator intervention
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Impact
Patents Grants
last 30 patents
Information
Patent Grant
Limiting query distribution within an agent group based on skip cri...
Patent number
11,991,313
Issue date
May 21, 2024
Zoom Video Communications, Inc.
Yongxiang Dai
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Identifying high effort statements for call center summaries
Patent number
11,989,514
Issue date
May 21, 2024
CAPITAL ONE SERVICES, LLC
Aysu Ezen Can
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automated calling system
Patent number
11,990,133
Issue date
May 21, 2024
Google LLC
Asaf Aharoni
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Live assist systems and methods with real time scoring of agent per...
Patent number
11,991,310
Issue date
May 21, 2024
OPEN TEXT HOLDINGS, INC.
Danny Ray Harlin
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Calculating an estimated wait time at a contact center
Patent number
11,991,314
Issue date
May 21, 2024
Zoom Video Communications, Inc.
Kristin Renae Bosch
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Generating visualizations of interactive voice response menu option...
Patent number
11,991,309
Issue date
May 21, 2024
Zoom Video Communications, Inc.
Vi Dinh Chau
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and method for queuing a communication session
Patent number
11,991,312
Issue date
May 21, 2024
TWILIO INC.
Christer Jan Erik Fahlgren
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Bilateral communication in a login-free environment
Patent number
11,991,311
Issue date
May 21, 2024
Allstate Insurance Company
Sean Beavers
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Monitoring apparatus and system
Patent number
11,991,591
Issue date
May 21, 2024
Dillon James Korpman
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and methods for adaptive campaign management and predictive...
Patent number
11,985,270
Issue date
May 14, 2024
ACQUEON TECHNOLOGIES INC
Ashish Koul
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Community safety, security, health communication and emergency noti...
Patent number
11,985,268
Issue date
May 14, 2024
Titan Health & Security Technologies, Inc.
Vic A. Merjanian
G08 - SIGNALLING
Information
Patent Grant
Methods, internet of things systems, and media for seat management...
Patent number
11,985,271
Issue date
May 14, 2024
Chengdu Qinchuan IoT Technology Co., Ltd.
Zehua Shao
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Pervasive advisor for major expenditures
Patent number
11,978,094
Issue date
May 7, 2024
Wells Fargo Bank, N.A.
Balin K. Brandt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Identification and classification of talk-over segments during voic...
Patent number
11,978,442
Issue date
May 7, 2024
NICE LTD.
Gennadi Lembersky
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Provisioning tool—call center-based automated interface with networ...
Patent number
11,973,897
Issue date
Apr 30, 2024
CenturyLink Intellectual Property LLC
Jaime D. Lemley
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Edge appliances, methods, and systems for cloud emergency call mana...
Patent number
11,973,899
Issue date
Apr 30, 2024
MOTOROLA SOLUTIONS, INC.
Roy Massie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Modular emergency communication flow management system
Patent number
11,974,207
Issue date
Apr 30, 2024
RAPIDSOS, INC.
Henry Katz
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for improvements to pre-processing of data for fo...
Patent number
11,968,327
Issue date
Apr 23, 2024
Genesys Cloud Services, Inc.
Chitra Gopalan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for enhanced virtual queuing with access control...
Patent number
11,968,328
Issue date
Apr 23, 2024
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Daniel Bohannon
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Communication control device, mobile object, communication control...
Patent number
11,967,220
Issue date
Apr 23, 2024
Honda Motor Co., Ltd.
Suguru Yoshida
G08 - SIGNALLING
Information
Patent Grant
Assessing complexity of dialogs to streamline handling of service r...
Patent number
11,966,706
Issue date
Apr 23, 2024
DOORDASH, INC.
Biplav Srivastava
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
System and method improving inbound leads and phone calls processin...
Patent number
11,968,326
Issue date
Apr 23, 2024
Micro Macro Assets, LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods relating to routing incoming interactions in a...
Patent number
11,968,329
Issue date
Apr 23, 2024
Robert Kassel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Interactive dialog communication via callback
Patent number
11,962,720
Issue date
Apr 16, 2024
Business Objects Software Ltd.
Stephane Coze
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Merging duplicate customer data
Patent number
11,960,459
Issue date
Apr 16, 2024
Amazon Technologies, Inc.
Jan Henrik Jonsson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for improving content discovery in response to...
Patent number
11,961,507
Issue date
Apr 16, 2024
Rovi Guides, Inc.
Jeffry Copps Robert Jose
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for determining an on-hold queue position of a...
Patent number
11,962,717
Issue date
Apr 16, 2024
United Services Automobile Association (USAA
Gregory David Hansen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Natural language processing for information extraction
Patent number
11,956,187
Issue date
Apr 9, 2024
ASAPP, INC.
Joseph Ellsworth Hackman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Apparatus and method for obtaining emergency data and providing a m...
Patent number
11,956,853
Issue date
Apr 9, 2024
RAPIDSOS, INC.
Michael John Martin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Communication control device, emergency call originating method, an...
Patent number
11,956,386
Issue date
Apr 9, 2024
Nippon Telegraph and Telephone Corporation
Daiki Nakajima
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS AND METHODS FOR PROACTIVE LISTENING BOT-PLUS PERSON ADVICE...
Publication number
20240161750
Publication date
May 16, 2024
Wells Fargo Bank, N.A.
Balin Kina Brandt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Connecting A Supervisor Device To A Contact Center Engagement
Publication number
20240161043
Publication date
May 16, 2024
Zoom Video Communications, Inc.
Jin Li
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM FOR REQUESTING EMERGENCY SERVICE IN AN ONLINE COLLABORATION...
Publication number
20240163371
Publication date
May 16, 2024
Microsoft Technology Licensing, LLC
Brian Daniel MEERSMA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20240163372
Publication date
May 16, 2024
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Mapping A Contact Center Service Request To A Modality
Publication number
20240163373
Publication date
May 16, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTROLLING ACCESS TO HISTORICAL CALL DATA
Publication number
20240161753
Publication date
May 16, 2024
MOTOROLA SOLUTIONS, INC
Natalie D. Dentel
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR TRACKING EMOTIONAL STATE OF A CALLER USING AR...
Publication number
20240161768
Publication date
May 16, 2024
MARIYA BONDAREVA
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
CALL CONTEXT TRANSFER FROM ONE CALL CENTER SYSTEM TO OTHER CALL CEN...
Publication number
20240163375
Publication date
May 16, 2024
Microsoft Technology Licensing, LLC
Shiva AGARWAL
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
LANGUAGE MODEL FOR ABSTRACTIVE SUMMARIZATION
Publication number
20240152689
Publication date
May 9, 2024
Twilio Inc.
Luke Percival de Oliveira
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION
Publication number
20240155054
Publication date
May 9, 2024
Charles Schwab & Co., Inc.
Nafiseh SABERIAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS FOR CONFIGURING SERVER COMMUNICATIONS
Publication number
20240155055
Publication date
May 9, 2024
The Toronto-Dominion Bank
Abhijith VENKATESH
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Best Time to Call in Automatic Dialing Operations
Publication number
20240155052
Publication date
May 9, 2024
Adedamola Ojo
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR DYNAMIC BUSINESS WORKFLOW MONITORING AND REGU...
Publication number
20240152840
Publication date
May 9, 2024
OpenMethods
Shannon Lekas
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DUAL-PRONG CALL PROGRESS ASSESSMENT AND ROUTING
Publication number
20240155053
Publication date
May 9, 2024
Acqueon Inc.
Ashok Raj Susairaju
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PREDICTING CUSTOMER PROPENSITIES AND OPTIMIZI...
Publication number
20240152833
Publication date
May 9, 2024
Acqueon Technologies Inc.
Ashok Raj Susairaju
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ADAPTIVE CAMPAIGN MANAGEMENT AND PREDICTIVE CUSTOMER ENGAGEMENT PLA...
Publication number
20240146843
Publication date
May 2, 2024
Acqueon Inc.
Ashish Koul
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR INTERACTIVE VOICE RESPONSE AUTO-SCALING
Publication number
20240146841
Publication date
May 2, 2024
HOME DEPOT PRODUCT AUTHORITY, LLC
Sanooj Karanath Sachidanandan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS, APPARATUSES, AND SYSTEMS FOR DYNAMICALLY NAVIGATING INTERA...
Publication number
20240146844
Publication date
May 2, 2024
Paymentus Corporation
Dushyant Sharma
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
UNIFIED COMMUNICATIONS CALL ROUTING AND DECISION BASED ON INTEGRATE...
Publication number
20240146845
Publication date
May 2, 2024
8x8, Inc.
Bryan R. Martin
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATED CONVERSATIONAL MENU OVERLAY WITH IVR IN CONTACT CENTERS
Publication number
20240146842
Publication date
May 2, 2024
Cisco Technology, Inc.
Nagendra Channasagara Lakshman
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHOD AND APPARATUS FOR AUTOMATIC INTENT DETECTION IN CUSTOMER SER...
Publication number
20240144920
Publication date
May 2, 2024
Uniphore Technologies, Inc.
Ayeleth ZARROUK
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Personal Monitoring Apparatus
Publication number
20240130617
Publication date
Apr 25, 2024
BT Wearables LLC
Bao Tran
G08 - SIGNALLING
Information
Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
Publication number
20240137444
Publication date
Apr 25, 2024
LivePerson, Inc.
Glen Clodore
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CATEGORIZING CALLS USING EARLY CALL INFORMATION SYSTEMS AND METHODS
Publication number
20240137442
Publication date
Apr 25, 2024
T-Mobile USA, Inc.
Ovidiu Cristian Serban
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR HANDLING CUSTOMER CONVERSATIONS AT A CONTAC...
Publication number
20240137443
Publication date
Apr 25, 2024
Kore.ai, Inc.
RAJKUMAR KONERU
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
REPRESENTATIVE CLIENT DEVICES IN A CONTACT CENTER ENVIRONMENT
Publication number
20240137445
Publication date
Apr 25, 2024
State Farm Mutual Automobile Insurance Company
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
Publication number
20240129408
Publication date
Apr 18, 2024
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
STUART ROLINSON
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS TO MANAGE MODELS FOR CALL DATA
Publication number
20240129405
Publication date
Apr 18, 2024
Capital One Services, LLC
Sara McDole
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER SYSTEM
Publication number
20240129407
Publication date
Apr 18, 2024
Afiniti, Ltd.
Ittai KAN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Publication number
20240121341
Publication date
Apr 11, 2024
Twilio Inc.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING