Collaboration among agents

Industry

CPC
H04M2203/404

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/404Collaboration among agents

Industries

Patents Grantslast 30 patents

Information Patent Grant
Partial automation of text chat conversations
- Patent number 12,010,268
- Issue date Jun 11, 2024
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method improving inbound leads and phone calls processin...
- Patent number 11,968,326
- Issue date Apr 23, 2024
- Micro Macro Assets, LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managed channel for agent-to-agent consultation
- Patent number 11,700,329
- Issue date Jul 11, 2023
- Avaya Inc.
- Valentine C. Matula
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer-based systems and methods configured for one or more techn...
- Patent number 11,700,330
- Issue date Jul 11, 2023
- CAPITAL ONE SERVICES, LLC
- Srikanth Reddy Sheshaiahgari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for providing access to a node of a shared resource
- Patent number 11,671,536
- Issue date Jun 6, 2023
- The Toronto Dominion Bank
- Miguel Navarro
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,632,465
- Issue date Apr 18, 2023
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimizing next step action to increase overall outcome in sales an...
- Patent number 11,575,786
- Issue date Feb 7, 2023
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing access to a node of a shared resource
- Patent number 11,451,669
- Issue date Sep 20, 2022
- The Toronto Dominion Bank
- Miguel Navarro
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing contextual summaries in interaction...
- Patent number 11,301,908
- Issue date Apr 12, 2022
- Mohamed Uvaiz Anwar Batcha
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for a scalable computer-telephony integration system
- Patent number 11,277,517
- Issue date Mar 15, 2022
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Aaron C. Kammeyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Partial automation of text chat conversations
- Patent number 11,258,902
- Issue date Feb 22, 2022
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for a scalable computer-telephony integration
- Patent number 11,172,066
- Issue date Nov 9, 2021
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Aaron C. Kammeyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication session hold time management in a contact center
- Patent number 11,076,045
- Issue date Jul 27, 2021
- Avaya Inc.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimizing next step action based on agent availability for effecti...
- Patent number 10,979,566
- Issue date Apr 13, 2021
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for communication routing
- Patent number 10,972,611
- Issue date Apr 6, 2021
- Cogito Corporation
- Joshua Feast
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Computer-based systems and methods configured for one or more techn...
- Patent number 10,904,385
- Issue date Jan 26, 2021
- CAPITAL ONE SERVICES, LLC
- Srikanth Reddy Sheshaiahgari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for a scalable computer-telephony integration system
- Patent number 10,834,260
- Issue date Nov 10, 2020
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Aaron C. Kammeyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for a scalable computer-telephony integration system
- Patent number 10,735,587
- Issue date Aug 4, 2020
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Aaron C. Kammeyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for scalable and efficient multi-channel communic...
- Patent number 10,715,661
- Issue date Jul 14, 2020
- Micro Macro Assets, LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing during communication of help desk service
- Patent number 10,666,803
- Issue date May 26, 2020
- Microsoft Technology Licensing, LLC
- Dionicio A. Avila
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for providing a multi-channel communication ser...
- Patent number 10,659,604
- Issue date May 19, 2020
- NEXMO, Inc.
- Eric Nadalin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent application and integrated call processing platform
- Patent number 10,630,841
- Issue date Apr 21, 2020
- West Corporation
- Jonathan R. Dirienzi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for communication routing
- Patent number 10,601,995
- Issue date Mar 24, 2020
- Cogito Corporation
- Joshua Feast
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing contact center system
- Patent number 10,582,055
- Issue date Mar 3, 2020
- David Beilis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer-based systems and methods configured for one or more techn...
- Patent number 10,574,822
- Issue date Feb 25, 2020
- CAPITAL ONE SERVICES, LLC
- Srikanth Reddy Sheshaiahgari
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and system for a scalable computer-telephony integration system
- Patent number 10,554,816
- Issue date Feb 4, 2020
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Aaron C. Kammeyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Verification process for text-based communication channels
- Patent number 10,447,858
- Issue date Oct 15, 2019
- Noble Systems Corporation
- Denney A. Burkholder
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for handling a call, software product, and device
- Patent number 10,432,783
- Issue date Oct 1, 2019
- INCONTACT, INC.
- Michael Eggiman-Ketter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for a scalable computer-telephony integration system
- Patent number 10,432,791
- Issue date Oct 1, 2019
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Aaron C. Kammeyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Verification process for text-based communication channels
- Patent number 10,412,221
- Issue date Sep 10, 2019
- Noble Systems Corporation
- Denney A. Burkholder
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS
- Publication number 20240305715
- Publication date Sep 12, 2024
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Improved Remote Collaboration During a Call
- Publication number 20240236234
- Publication date Jul 11, 2024
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER CONTINUOUS AVATAR VISUAL EXPERIENCE
- Publication number 20230353677
- Publication date Nov 2, 2023
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method Improving Inbound Leads and Phone Calls Processin...
- Publication number 20230141679
- Publication date May 11, 2023
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE
- Publication number 20220385762
- Publication date Dec 1, 2022
- The Toronto-Dominion Bank
- Miguel NAVARRO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE
- Publication number 20220279071
- Publication date Sep 1, 2022
- The Toronto-Dominion Bank
- Miguel NAVARRO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS
- Publication number 20220141335
- Publication date May 5, 2022
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR COMMUNICATION ROUTING
- Publication number 20210400141
- Publication date Dec 23, 2021
- Cogito Corporation
- Joshua Feast
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER
- Publication number 20210266404
- Publication date Aug 26, 2021
- AVAYA INC.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Optimizing Next Step Action to increase Overall Outcome in Sales an...
- Publication number 20210195023
- Publication date Jun 24, 2021
- Micro Marco Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMPUTER-BASED SYSTEMS AND METHODS CONFIGURED FOR ONE OR MORE TECHN...
- Publication number 20210144253
- Publication date May 13, 2021
- Capital One Services, LLC
- Srikanth Reddy Sheshaiahgari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR COMMUNICATION ROUTING
- Publication number 20200351404
- Publication date Nov 5, 2020
- Cogito Corporation
- Joshua Feast
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
AGENT-TO-AGENT CONSULTATION AS FORMALLY MANAGED CHANNEL FOR ASSISTANCE
- Publication number 20200314242
- Publication date Oct 1, 2020
- AVAYA INC.
- Valentine C. Matula
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Optimizing Next Step Action based on Agent Availability for Effecti...
- Publication number 20200304637
- Publication date Sep 24, 2020
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER
- Publication number 20200228655
- Publication date Jul 16, 2020
- AVAYA INC.
- Niraj Riswadkar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS
- Publication number 20200106881
- Publication date Apr 2, 2020
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Scalable and Efficient Multi-Channel Communic...
- Publication number 20190312974
- Publication date Oct 10, 2019
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING A MULTI-CHANNEL COMMUNICATION SER...
- Publication number 20190253556
- Publication date Aug 15, 2019
- Nexmo, Inc.
- Eric NADALIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR FACILITATING COLLABORATION AMONG ENTERPRISE A...
- Publication number 20190146647
- Publication date May 16, 2019
- [24]7.ai, Inc.
- Mathangi Sri Ramchandran
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROUTING DURING COMMUNICATION OF HELP DESK SERVICE
- Publication number 20190052754
- Publication date Feb 14, 2019
- Microsoft Technology Licensing, LLC
- Dionicio A. Avila
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR HANDLING A CALL, SOFTWARE PRODUCT, AND DEVICE
- Publication number 20180359357
- Publication date Dec 13, 2018
- UNIFY GMBH & CO. KG
- Michael Eggiman-Ketter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING A MULTI-CHANNEL COMMUNICATION SER...
- Publication number 20180176369
- Publication date Jun 21, 2018
- Nexmo, Inc.
- Eric NADALIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BAS...
- Publication number 20180109680
- Publication date Apr 19, 2018
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Korolev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PORTABLE CONTINUITY OBJECT
- Publication number 20170366670
- Publication date Dec 21, 2017
- Genesys Telecommunications Laboratories, Inc.
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING AGENT LOGIN IN A CONTACT CENTER
- Publication number 20140379890
- Publication date Dec 25, 2014
- Shmuel Shaffer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PRO...
- Publication number 20140270111
- Publication date Sep 18, 2014
- AT&T INTELLECTUAL PROPERTY I, L.P.
- James FAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR AND METHODS OF PROVIDING COMPUTER TELEPHONY INTEGRATION...
- Publication number 20140250318
- Publication date Sep 4, 2014
- Cellco Partnership d/b/a Verizon Wireless
- Anand M. UPADHYE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING SALES AND MARKETING ACCELERATION AN...
- Publication number 20140247933
- Publication date Sep 4, 2014
- Micro Macro Assets, LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PORTABLE CONTINUITY OBJECT
- Publication number 20140241518
- Publication date Aug 28, 2014
- Genesys Telecommunications Laboratories, Inc.
- Sergey Federov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTERRUPTIBLE WORK REASSIGNMENT
- Publication number 20140226810
- Publication date Aug 14, 2014
- AVAYA INC.
- Robert C. Steiner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Collaboration among agents

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Partial automation of text chat conversations

System and method improving inbound leads and phone calls processin...

Managed channel for agent-to-agent consultation

Computer-based systems and methods configured for one or more techn...

Method and system for providing access to a node of a shared resource

Communication session hold time management in a contact center

Optimizing next step action to increase overall outcome in sales an...

Method and system for providing access to a node of a shared resource

System and method for providing contextual summaries in interaction...

Method and system for a scalable computer-telephony integration system

Partial automation of text chat conversations

Method and system for a scalable computer-telephony integration

Communication session hold time management in a contact center

Optimizing next step action based on agent availability for effecti...

Systems and methods for communication routing

Computer-based systems and methods configured for one or more techn...

Method and system for a scalable computer-telephony integration system

Method and system for a scalable computer-telephony integration system

System and method for scalable and efficient multi-channel communic...

Routing during communication of help desk service

Systems and methods for providing a multi-channel communication ser...

Agent application and integrated call processing platform

Systems and methods for communication routing

System and method for managing contact center system

Computer-based systems and methods configured for one or more techn...

Method and system for a scalable computer-telephony integration system

Verification process for text-based communication channels

Method for handling a call, software product, and device

Method and system for a scalable computer-telephony integration system

Verification process for text-based communication channels

Patents Applicationslast 30 patents

PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS

System and Method for Improved Remote Collaboration During a Call

CONTACT CENTER CONTINUOUS AVATAR VISUAL EXPERIENCE

System and Method Improving Inbound Leads and Phone Calls Processin...

METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE

METHOD AND SYSTEM FOR PROVIDING ACCESS TO A NODE OF A SHARED RESOURCE

PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS

SYSTEMS AND METHODS FOR COMMUNICATION ROUTING

COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER

Optimizing Next Step Action to increase Overall Outcome in Sales an...

COMPUTER-BASED SYSTEMS AND METHODS CONFIGURED FOR ONE OR MORE TECHN...

SYSTEMS AND METHODS FOR COMMUNICATION ROUTING

AGENT-TO-AGENT CONSULTATION AS FORMALLY MANAGED CHANNEL FOR ASSISTANCE

Optimizing Next Step Action based on Agent Availability for Effecti...

COMMUNICATION SESSION HOLD TIME MANAGEMENT IN A CONTACT CENTER

PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS

System and Method for Scalable and Efficient Multi-Channel Communic...

SYSTEMS AND METHODS FOR PROVIDING A MULTI-CHANNEL COMMUNICATION SER...

METHOD AND SYSTEM FOR FACILITATING COLLABORATION AMONG ENTERPRISE A...

ROUTING DURING COMMUNICATION OF HELP DESK SERVICE

METHOD FOR HANDLING A CALL, SOFTWARE PRODUCT, AND DEVICE

SYSTEMS AND METHODS FOR PROVIDING A MULTI-CHANNEL COMMUNICATION SER...

SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BAS...

PORTABLE CONTINUITY OBJECT

SYSTEM AND METHOD FOR OPTIMIZING AGENT LOGIN IN A CONTACT CENTER

IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PRO...

SYSTEM FOR AND METHODS OF PROVIDING COMPUTER TELEPHONY INTEGRATION...

SYSTEM AND METHOD FOR PROVIDING SALES AND MARKETING ACCELERATION AN...

PORTABLE CONTINUITY OBJECT

INTERRUPTIBLE WORK REASSIGNMENT