Competitive bidding for work items

Industry

CPC
H04M2203/405

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/405Competitive bidding for work items

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Intelligent communication routing
- Patent number 10,560,579
- Issue date Feb 11, 2020
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated call distribution
- Patent number 10,348,903
- Issue date Jul 9, 2019
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Publishing contacts to opt-in users
- Patent number 10,306,069
- Issue date May 28, 2019
- Avaya Inc.
- Gráinne Farrell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatuses for offline selection of pay-per-call advert...
- Patent number 10,102,548
- Issue date Oct 16, 2018
- YELLOWPAGES.COM LLC
- Ebbe Altberg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated call distribution
- Patent number 9,769,315
- Issue date Sep 19, 2017
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for generating a graphical representation to m...
- Patent number 9,654,632
- Issue date May 16, 2017
- Conduent Business Services, LLC
- Francois Ragnet
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated call distribution
- Patent number 8,848,898
- Issue date Sep 30, 2014
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and arrangements for realising betting with off-line terminal
- Patent number 8,713,707
- Issue date Apr 29, 2014
- Spielo International Canada, ULC
- Timo Hamalainen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent selectable process for managing contact center communications
- Patent number 8,699,698
- Issue date Apr 15, 2014
- Avaya Inc.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System, method and program for setting wage for call center personnel
- Patent number 8,688,486
- Issue date Apr 1, 2014
- International Business Machines Corporation
- John Daniel Griffin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Independent customer service agents
- Patent number 8,542,816
- Issue date Sep 24, 2013
- Amazon Technologies, Inc.
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatuses for offline selection of pay-per-call advert...
- Patent number 8,521,596
- Issue date Aug 27, 2013
- Ingenio LLC
- Ebbe Altberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent communication routing
- Patent number 8,411,842
- Issue date Apr 2, 2013
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Bidding work assignment on conference/subscribe RTP clearing house
- Patent number 8,385,533
- Issue date Feb 26, 2013
- Avaya Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Bartering system and method for controlling position in a wait queu...
- Patent number 8,340,277
- Issue date Dec 25, 2012
- Avaya Inc.
- Howard G. Kradjel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated call distribution
- Patent number 8,249,245
- Issue date Aug 21, 2012
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatuses for offline selection of pay-per-call adver...
- Patent number 8,209,225
- Issue date Jun 26, 2012
- UTBK, Inc.
- Ebbe Altberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Process for dynamic routing of customer contacts to service provide...
- Patent number 8,200,231
- Issue date Jun 12, 2012
- Metro Enterprises, Inc.
- Shlomo Gonen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephony control system with intelligent call routing
- Patent number 8,054,965
- Issue date Nov 8, 2011
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and arrangments for realising betting with off-line terminals
- Patent number 7,979,713
- Issue date Jul 12, 2011
- Innoka Oy
- Timo Hämäläinen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephony control system with intelligent call routing
- Patent number 7,894,595
- Issue date Feb 22, 2011
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for scalable hunt-group management
- Patent number 7,738,650
- Issue date Jun 15, 2010
- Unison Technologies, Inc.
- Igor Balk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and arrangements for realising betting with off-line terminals
- Patent number 7,543,152
- Issue date Jun 2, 2009
- Innoka Oy
- Timo Hämäläinen
- A63 - SPORTS GAMES AMUSEMENTS
Information Patent Grant
Telephony control system with intelligent call routing
- Patent number 7,372,952
- Issue date May 13, 2008
- Wai Wu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatuses for offline selection of pay-per-call adver...
- Patent number 7,366,683
- Issue date Apr 29, 2008
- UTBK, Inc.
- Ebbe Altberg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scalable hunt-group management
- Patent number 7,286,661
- Issue date Oct 23, 2007
- Unison Technologies LLC
- Igor Balk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for a distributed call servicing community
- Patent number 6,968,367
- Issue date Nov 22, 2005
- ITXC IP Holdings, S.A.R.L.
- C. Philip Vassar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Extended access for automatic call distributing system
- Patent number 6,366,575
- Issue date Apr 2, 2002
- Teloquent Communications Corporation
- Robert H. Barkan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
MULTILEVEL MARKETING SYSTEM AND METHOD
- Publication number 20180060870
- Publication date Mar 1, 2018
- "Session" Limited Liability Company
- Narek Sirakanyan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
- Publication number 20180007209
- Publication date Jan 4, 2018
- AMAZON TECHNOLOGIES, INC.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD AND PROGRAM FOR SETTING WAGE FOR CALL CENTER PERSONNEL
- Publication number 20140205079
- Publication date Jul 24, 2014
- International Business Machines Corporation
- John D. Griffin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUSES FOR OFFLINE SELECTION OF PAY-PER-CALL ADVERT...
- Publication number 20130325635
- Publication date Dec 5, 2013
- INGENIO LLC
- Ebbe Altberg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Agent Selectable Process for Managing Contact Center Communications
- Publication number 20130223609
- Publication date Aug 29, 2013
- AVAYA INC.
- Luciano Godoy Fagundes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatuses for offline selection of pay-per-call advert...
- Publication number 20130012158
- Publication date Jan 10, 2013
- Ebbe Altberg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Methods and Arrangements for Realising Betting With Off-Line Terminal
- Publication number 20110263319
- Publication date Oct 27, 2011
- Timo Hämäläinen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BIDDING WORK ASSIGNMENT ON CONFERENCE/SUBSCRIBE RTP CLEARING HOUSE
- Publication number 20110071879
- Publication date Mar 24, 2011
- AVAYA INC.
- Andrew D. Flockhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BARTERING SYSTEM AND METHOD FOR CONTROLLING POSITION IN A WAIT QUEU...
- Publication number 20100303226
- Publication date Dec 2, 2010
- AVAYA INC.
- Howard G. Kradjel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND ARRANGMENTS FOR REALISING BETTING WITH OFF-LINE TERMINALS
- Publication number 20090240948
- Publication date Sep 24, 2009
- INNOKA OY
- Timo HAMALAINEN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
- Publication number 20090154688
- Publication date Jun 18, 2009
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION
- Publication number 20090122973
- Publication date May 14, 2009
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INDEPENDENT CUSTOMER SERVICE AGENTS
- Publication number 20090122972
- Publication date May 14, 2009
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD AND PROGRAM FOR SETTING WAGE FOR CALL CENTER PERSONNEL
- Publication number 20090016521
- Publication date Jan 15, 2009
- International Business Machines Corporation
- John Daniel Griffin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCALABLE HUNT-GROUP MANAGEMENT
- Publication number 20080273686
- Publication date Nov 6, 2008
- Unison Technologies LLC
- Igor Balk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Methods and Apparatuses for Offline Selection of Pay-Per-Call Adver...
- Publication number 20080187114
- Publication date Aug 7, 2008
- UTBK, INC.
- Ebbe ALTBERG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROCESS FOR DYNAMIC ROUTING OF CUSTOMER CONTACTS TO SERVICE PROVIDE...
- Publication number 20060247999
- Publication date Nov 2, 2006
- METRO ENTERPRISES, INC.
- Shlomo Gonen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Methods and apparatuses for offline selection of pay-per-call adver...
- Publication number 20050216345
- Publication date Sep 29, 2005
- Ebbe Altberg
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact center resource allocation based on work bidding/auction
- Publication number 20050071241
- Publication date Mar 31, 2005
- Andrew D. Flockhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Methods and arrangements for realising betting with off-line terminals
- Publication number 20040015442
- Publication date Jan 22, 2004
- Timo D Hämäläinen
- G06 - COMPUTING CALCULATING COUNTING

Competitive bidding for work items

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Intelligent communication routing

System and method for automated call distribution

Publishing contacts to opt-in users

Method and apparatuses for offline selection of pay-per-call advert...

System and method for automated call distribution

Apparatus and method for generating a graphical representation to m...

System and method for automated call distribution

Methods and arrangements for realising betting with off-line terminal

Agent selectable process for managing contact center communications

System, method and program for setting wage for call center personnel

Independent customer service agents

Method and apparatuses for offline selection of pay-per-call advert...

Intelligent communication routing

Bidding work assignment on conference/subscribe RTP clearing house

Bartering system and method for controlling position in a wait queu...

System and method for automated call distribution

Methods and apparatuses for offline selection of pay-per-call adver...

Process for dynamic routing of customer contacts to service provide...

Telephony control system with intelligent call routing

Methods and arrangments for realising betting with off-line terminals

Telephony control system with intelligent call routing

Systems and methods for scalable hunt-group management

Methods and arrangements for realising betting with off-line terminals

Telephony control system with intelligent call routing

Methods and apparatuses for offline selection of pay-per-call adver...

Systems and methods for scalable hunt-group management

Method and apparatus for a distributed call servicing community

Extended access for automatic call distributing system

Patents Applicationslast 30 patents

MULTILEVEL MARKETING SYSTEM AND METHOD

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

SYSTEM, METHOD AND PROGRAM FOR SETTING WAGE FOR CALL CENTER PERSONNEL

METHOD AND APPARATUSES FOR OFFLINE SELECTION OF PAY-PER-CALL ADVERT...

Agent Selectable Process for Managing Contact Center Communications

Method and apparatuses for offline selection of pay-per-call advert...

Methods and Arrangements for Realising Betting With Off-Line Terminal

BIDDING WORK ASSIGNMENT ON CONFERENCE/SUBSCRIBE RTP CLEARING HOUSE

BARTERING SYSTEM AND METHOD FOR CONTROLLING POSITION IN A WAIT QUEU...

METHODS AND ARRANGMENTS FOR REALISING BETTING WITH OFF-LINE TERMINALS

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

SYSTEM AND METHOD FOR AUTOMATED CALL DISTRIBUTION

INDEPENDENT CUSTOMER SERVICE AGENTS

SYSTEM, METHOD AND PROGRAM FOR SETTING WAGE FOR CALL CENTER PERSONNEL

SYSTEMS AND METHODS FOR SCALABLE HUNT-GROUP MANAGEMENT

Methods and Apparatuses for Offline Selection of Pay-Per-Call Adver...

PROCESS FOR DYNAMIC ROUTING OF CUSTOMER CONTACTS TO SERVICE PROVIDE...

Methods and apparatuses for offline selection of pay-per-call adver...

Contact center resource allocation based on work bidding/auction

Methods and arrangements for realising betting with off-line terminals