Conversation recording systems

Industry

CPC
H04M3/42221

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/42221Conversation recording systems

Industries

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Patents Grantslast 30 patents

Information Patent Grant
System and method of determining topics of a communication
- Patent number 12,219,093
- Issue date Feb 4, 2025
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for blockchain wireless services in a controlle...
- Patent number 12,212,710
- Issue date Jan 28, 2025
- Michael Francis Byrne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call review tool for intelligent voice interface
- Patent number 12,212,712
- Issue date Jan 28, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Detection and prevention of inmate to inmate message relay
- Patent number 12,198,214
- Issue date Jan 14, 2025
- GLOBAL TEL*LINK CORPORATION
- Stephen L. Hodge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
E911 backhaul routing tests remote from coverage area
- Patent number 12,200,516
- Issue date Jan 14, 2025
- Spirent Communications, Inc.
- Mikhail Beylin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transcription presentation of communication sessions
- Patent number 12,190,889
- Issue date Jan 7, 2025
- SORENSON IP HOLDINGS, LLC
- Michael Holm
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Searching calls based on contextual similarity among calls
- Patent number 12,183,325
- Issue date Dec 31, 2024
- Calabrio, Inc.
- Dylan Morgan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 12,184,817
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
In-person audio access for remote users
- Patent number 12,184,811
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Matthew Byrd
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Predictive mapping for routing telephone calls
- Patent number 12,184,815
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Kristopher Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
On-the-fly transcription/redaction of voice-over-IP calls
- Patent number 12,170,082
- Issue date Dec 17, 2024
- Medallia, Inc.
- Stephan Koledin
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Tool for annotating and reviewing audio conversations
- Patent number 12,166,919
- Issue date Dec 10, 2024
- TWILIO INC.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent voice interface for handling out-of-context dialog
- Patent number 12,155,794
- Issue date Nov 26, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Duane Lee Marzinzik
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for third party monitoring of voice and video calls
- Patent number 12,149,569
- Issue date Nov 19, 2024
- GLOBAL TEL*LINK CORPORATION
- Stephen Lee Hodge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer journey contact linking to determine root cause and loyalty
- Patent number 12,137,186
- Issue date Nov 5, 2024
- CallMiner, Inc.
- Michael C. Dwyer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Machine learning for improving quality of voice biometrics
- Patent number 12,131,740
- Issue date Oct 29, 2024
- CAPITAL ONE SERVICES, LLC
- Bozhao Tan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Voice application network platform
- Patent number 12,126,750
- Issue date Oct 22, 2024
- XTONE, INC.
- Vishal Dhawan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communications recording
- Patent number 12,120,264
- Issue date Oct 15, 2024
- Truphone Limited
- Igor Borisoglebski
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for intelligent call agent evaluations
- Patent number 12,113,934
- Issue date Oct 8, 2024
- FMR LLC
- Bryan Dempsey
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
User-configurable recording of VoIP calls
- Patent number 12,107,991
- Issue date Oct 1, 2024
- 8x8, Inc.
- Zhishen Liu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Locally recording media based on a disconnection from a multi-parti...
- Patent number 12,088,758
- Issue date Sep 10, 2024
- Zoom Video Communications, Inc.
- Walter F. C. Anderson
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Intent analysis for call center response generation
- Patent number 12,081,700
- Issue date Sep 3, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Online interview method and system
- Patent number 12,045,780
- Issue date Jul 23, 2024
- GUANGZHOU QUICK DECISION IINFORMATION TECHNOLOGY CO., LTD.
- Shaohui Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call termination apparatus and method thereof
- Patent number 12,039,977
- Issue date Jul 16, 2024
- Hyundai Motor Company
- Seong Soo Yae
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Automated systems for communications analysis according to recordin...
- Patent number 12,041,202
- Issue date Jul 16, 2024
- LivePerson, Inc.
- Bruce Ramsay
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Automated generation of fine-grained call reasons from customer ser...
- Patent number 12,027,159
- Issue date Jul 2, 2024
- CAPITAL ONE SERVICES, LLC
- Adam Faulkner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for phishing monitoring
- Patent number 12,028,478
- Issue date Jul 2, 2024
- CAPITAL ONE SERVICES, LLC
- Dwij Trivedi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for simultaneous interaction on a web page by a customer an...
- Patent number 12,003,669
- Issue date Jun 4, 2024
- United Services Automobile Association (“USAA”)
- Guy R. Langley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
On-vehicle recording control apparatus, on-vehicle recording appara...
- Patent number 11,995,927
- Issue date May 28, 2024
- JVCKENWOOD CORPORATION
- Masaaki Inoue
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Identifying high effort statements for call center summaries
- Patent number 11,989,514
- Issue date May 21, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM
- Publication number 20250039299
- Publication date Jan 30, 2025
- NICE Ltd
- Rahul VYAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS
- Publication number 20250030797
- Publication date Jan 23, 2025
- Twilio Inc.
- Tyler Cole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MESSAGE CONSOLIDATION PLATFORM
- Publication number 20250030796
- Publication date Jan 23, 2025
- Impiricushealth Corp.
- Or Maoz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE APPLICATION NETWORK PLATFORM
- Publication number 20250016260
- Publication date Jan 9, 2025
- XTONE, INC.
- Vishal DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATIONS RECORDING
- Publication number 20250008019
- Publication date Jan 2, 2025
- TRUPHONE LIMITED
- Igor BORISOGLEBSKI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATED GENERATION OF FINE-GRAINED CALL REASONS FROM CUSTOMER SER...
- Publication number 20240420690
- Publication date Dec 19, 2024
- Capital One Services, LLC
- Adam FAULKNER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Locally Recorded Media Inclusion In A Recording Of A Multi-Particip...
- Publication number 20240396996
- Publication date Nov 28, 2024
- Zoom Video Communications, Inc.
- Walter F. C. Anderson
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CALL CENTER VOICE SYSTEM FOR USE WITH A REAL-TIME COMPLAINT IDENTIF...
- Publication number 20240380842
- Publication date Nov 14, 2024
- Bank of America Corporation
- Emad Noorizadeh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
IDENTIFYING HIGH EFFORT STATEMENTS FOR CALL CENTER SUMMARIES
- Publication number 20240378386
- Publication date Nov 14, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TRANSCRIPT PAIRING
- Publication number 20240371369
- Publication date Nov 7, 2024
- Origin8Cares, LLC
- Geoffrey King
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
AUTOMATED SYSTEMS FOR COMMUNICATIONS ANALYSIS ACCORDING TO RECORDIN...
- Publication number 20240372946
- Publication date Nov 7, 2024
- LivePerson, Inc.
- Bruce Ramsay
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHODS AND SYSTEMS TO BOOKMARK MOMENTS IN CONVERSATION CALLS
- Publication number 20240305711
- Publication date Sep 12, 2024
- Clari Inc.
- SRIKAR YEKOLLU
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CONTEXT-DRIVEN PREVENTION OF INADVERTENT INTERRUPTION OF A COMMUNIC...
- Publication number 20240305712
- Publication date Sep 12, 2024
- MOTOROLA MOBILITY LLC
- AMIT KUMAR AGRAWAL
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...
- Publication number 20240296831
- Publication date Sep 5, 2024
- Uniphore Technologies, Inc.
- Gideon Hollander
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD FOR TRANSMITTING CALL AUDIO DATA AND APPARATUS
- Publication number 20240297934
- Publication date Sep 5, 2024
- Honor Device Co., Ltd.
- Nengbin LIU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROGRAM, INFORMATION PROCESSING SYSTEM AND INFORMATION PROCESSING M...
- Publication number 20240297935
- Publication date Sep 5, 2024
- RevComm Inc.
- Takeshi Aida
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE APPLICATION NETWORK PLATFORM
- Publication number 20240267451
- Publication date Aug 8, 2024
- XTONE, INC.
- Vishal DHAWAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PUBLISH AND SUBSCRIBE CALL CENTER ARCHITECTURE
- Publication number 20240259479
- Publication date Aug 1, 2024
- Intrado Life & Safety, Inc.
- Mario Manzanillo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20240236235
- Publication date Jul 11, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Systems and methods for blockchain wireless services in a controlle...
- Publication number 20240223702
- Publication date Jul 4, 2024
- Michael Francis Byrne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED SYSTEMS FOR COMMUNICATIONS ANALYSIS ACCORDING TO RECORDIN...
- Publication number 20240205335
- Publication date Jun 20, 2024
- LivePerson, Inc.
- Bruce Ramsay
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SOURCE AGNOSTIC CALL RECORDING AND CHAT INGESTION
- Publication number 20240205330
- Publication date Jun 20, 2024
- Capital One Services, LLC
- Trent F. HODGES
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SELECTIVE RECORDING OF MULTIUSER CALLS
- Publication number 20240171676
- Publication date May 23, 2024
- QUALCOMM Incorporated
- Sairam VARADA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR THREE-WAY CALL DETECTION
- Publication number 20240171677
- Publication date May 23, 2024
- DSI-ITI, LLC
- Andreas M. OLLIGSCHLAEGER
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION
- Publication number 20240137444
- Publication date Apr 25, 2024
- LivePerson, Inc.
- Glen Clodore
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DIALOG ANALYSIS USING VOICE ENERGY LEVEL
- Publication number 20240114090
- Publication date Apr 4, 2024
- INVOCA, INC.
- Leland KIRCHHOFF
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR IMPROVED AGENT-CUSTOMER COMMUNICATION AND I...
- Publication number 20240080390
- Publication date Mar 7, 2024
- Integrity Marketing Group, LLC
- Harsh Singla
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ACTIVE CALL LAWFUL INTERCEPTION AND PRESERVATION TECHNIQUE
- Publication number 20240064230
- Publication date Feb 22, 2024
- Mitel Networks Corporation
- Venkata Ajaresh Gudipati
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PIPELINE FLOW MANAGEMENT FOR CALLS
- Publication number 20240064239
- Publication date Feb 22, 2024
- Twilio Inc.
- Christer Jan Erik Fahlgren
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MULTI-MODAL AUDIO MINING OF TELEPHONE CONVERS...
- Publication number 20240054142
- Publication date Feb 15, 2024
- Global Tel*Link Corporation
- Andreas M. OLLIGSCHLAEGER
- G06 - COMPUTING CALCULATING COUNTING

Conversation recording systems

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

System and method of determining topics of a communication

Systems and methods for blockchain wireless services in a controlle...

Call review tool for intelligent voice interface

Detection and prevention of inmate to inmate message relay

E911 backhaul routing tests remote from coverage area

Transcription presentation of communication sessions

Searching calls based on contextual similarity among calls

Data analysis, filter and presentation techniques for call manageme...

In-person audio access for remote users

Predictive mapping for routing telephone calls

On-the-fly transcription/redaction of voice-over-IP calls

Tool for annotating and reviewing audio conversations

Intelligent voice interface for handling out-of-context dialog

System and method for third party monitoring of voice and video calls

Customer journey contact linking to determine root cause and loyalty

Machine learning for improving quality of voice biometrics

Voice application network platform

Communications recording

Systems and methods for intelligent call agent evaluations

User-configurable recording of VoIP calls

Locally recording media based on a disconnection from a multi-parti...

Intent analysis for call center response generation

Online interview method and system

Call termination apparatus and method thereof

Automated systems for communications analysis according to recordin...

Automated generation of fine-grained call reasons from customer ser...

Systems and methods for phishing monitoring

Methods for simultaneous interaction on a web page by a customer an...

On-vehicle recording control apparatus, on-vehicle recording appara...

Identifying high effort statements for call center summaries

Patents Applicationslast 30 patents

SYSTEM AND METHOD OF EFFICIENT SELECTION OF EVALUATION FORM

TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS

MESSAGE CONSOLIDATION PLATFORM

VOICE APPLICATION NETWORK PLATFORM

COMMUNICATIONS RECORDING

AUTOMATED GENERATION OF FINE-GRAINED CALL REASONS FROM CUSTOMER SER...

Locally Recorded Media Inclusion In A Recording Of A Multi-Particip...

CALL CENTER VOICE SYSTEM FOR USE WITH A REAL-TIME COMPLAINT IDENTIF...

IDENTIFYING HIGH EFFORT STATEMENTS FOR CALL CENTER SUMMARIES

TRANSCRIPT PAIRING

AUTOMATED SYSTEMS FOR COMMUNICATIONS ANALYSIS ACCORDING TO RECORDIN...

METHODS AND SYSTEMS TO BOOKMARK MOMENTS IN CONVERSATION CALLS

CONTEXT-DRIVEN PREVENTION OF INADVERTENT INTERRUPTION OF A COMMUNIC...

METHOD AND APPARATUS FOR GENERATING DATA TO TRAIN MODELS FOR PREDIC...

METHOD FOR TRANSMITTING CALL AUDIO DATA AND APPARATUS

PROGRAM, INFORMATION PROCESSING SYSTEM AND INFORMATION PROCESSING M...

VOICE APPLICATION NETWORK PLATFORM

PUBLISH AND SUBSCRIBE CALL CENTER ARCHITECTURE

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

Systems and methods for blockchain wireless services in a controlle...

AUTOMATED SYSTEMS FOR COMMUNICATIONS ANALYSIS ACCORDING TO RECORDIN...

SOURCE AGNOSTIC CALL RECORDING AND CHAT INGESTION

SELECTIVE RECORDING OF MULTIUSER CALLS

SYSTEM AND METHOD FOR THREE-WAY CALL DETECTION

INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION

DIALOG ANALYSIS USING VOICE ENERGY LEVEL

SYSTEMS AND METHODS FOR IMPROVED AGENT-CUSTOMER COMMUNICATION AND I...

ACTIVE CALL LAWFUL INTERCEPTION AND PRESERVATION TECHNIQUE

PIPELINE FLOW MANAGEMENT FOR CALLS

SYSTEM AND METHOD FOR MULTI-MODAL AUDIO MINING OF TELEPHONE CONVERS...