Customer relationship management

Industry

CPC
H04L41/5064

This industry / category may be too specific. Please go to a parent level for more data

Parent Industries

HELECTRICITY H04Electric communication H04LTRANSMISSION OF DIGITAL INFORMATION H04L41/00Arrangements for maintenance or administration or management of packet switching networks

Current Industry

H04L41/5064Customer relationship management

Industries

Please log in for detailed analytics

Patents Grantslast 30 patents

Information Patent Grant
Utilizing machine learning with self-support actions
- Patent number 12,341,668
- Issue date Jun 24, 2025
- CAPITAL ONE SERVICES, LLC
- Joshua Edwards
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Network function subscription management
- Patent number 12,316,512
- Issue date May 27, 2025
- Telefonaktiebolaget LM Ericsson (publ)
- Maria Belen Pancorbo Marcos
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Network subscription management service for enterprise network coll...
- Patent number 12,294,821
- Issue date May 6, 2025
- SAP SE
- Tanmoy Pal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Control in a content delivery network
- Patent number 12,284,260
- Issue date Apr 22, 2025
- Sandpiper CDN, LLC
- Laurence R. Lipstone
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Assigning support tickets to support agents
- Patent number 12,267,219
- Issue date Apr 1, 2025
- SupportLogic, Inc.
- Poonam Rath
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Switch controller for separating multiple portions of call
- Patent number 12,238,146
- Issue date Feb 25, 2025
- TEVNOS LLC
- Stuart Alexander Jacobson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
User-defined external support request routing platform
- Patent number 12,199,841
- Issue date Jan 14, 2025
- Atlassian Pty Ltd.
- Rahul Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Model-based service placement
- Patent number 12,132,615
- Issue date Oct 29, 2024
- Juniper Networks, Inc.
- Gregory A. Sidebottom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-cloud recommendation engine for customer workloads
- Patent number 12,088,479
- Issue date Sep 10, 2024
- VMWARE LLC
- Amita Vasudev Kamat
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Configuring service consoles based on service feature templates usi...
- Patent number 12,061,619
- Issue date Aug 13, 2024
- salesforce, Inc.
- Gautam Vasudev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-source event feeds with actionable inputs
- Patent number 12,058,220
- Issue date Aug 6, 2024
- Atlassian Pty Ltd.
- Ali Dasdan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Smart ticket routing to determined support team
- Patent number 12,034,613
- Issue date Jul 9, 2024
- Cerner Innovation, Inc.
- Shishir Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for playing media assets stored on a digital vi...
- Patent number 11,962,862
- Issue date Apr 16, 2024
- DISH Network L.L.C.
- John D. Barbieri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Utilizing machine learning with self-support actions to determine s...
- Patent number 11,929,894
- Issue date Mar 12, 2024
- CAPITAL ONE SERVICES, LLC
- Joshua Edwards
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for predicting and reducing subscriber churn
- Patent number 11,902,114
- Issue date Feb 13, 2024
- Kamakshi Sridhar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Utilizing machine learning with self-support actions to determine s...
- Patent number 11,882,010
- Issue date Jan 23, 2024
- CAPITAL ONE SERVICES, LLC
- Abdelkadar M'Hamed Benkreira
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Providing virtual support to an end-user based on experience
- Patent number 11,861,624
- Issue date Jan 2, 2024
- International Business Machines Corporation
- Ratnakumar Vadapalli
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Model-based service placement
- Patent number 11,855,848
- Issue date Dec 26, 2023
- Juniper Networks, Inc.
- Gregory A. Sidebottom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Issue tracking system integrations
- Patent number 11,853,531
- Issue date Dec 26, 2023
- Atlassian Pty Ltd.
- Matthew Nielsen Erickson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Control in a content delivery network
- Patent number 11,838,385
- Issue date Dec 5, 2023
- Level 3 Communications, LLC
- Laurence R. Lipstone
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Artificial intelligence operations assisted data center monitoring...
- Patent number 11,812,285
- Issue date Nov 7, 2023
- Dell Products L.P.
- Lisa O'Mahony
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Reconnection routing for service sessions
- Patent number 11,792,091
- Issue date Oct 17, 2023
- United Services Automobile Association (USAA)
- David Alexander Lilley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Model-based service placement
- Patent number 11,757,719
- Issue date Sep 12, 2023
- Juniper Networks, Inc.
- Gregory A. Sidebottom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing secure data replication among nodes of a hierarchical mul...
- Patent number 11,757,718
- Issue date Sep 12, 2023
- Fortinet, Inc.
- Abhishek Narula
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Feedback prioritization system
- Patent number 11,689,432
- Issue date Jun 27, 2023
- Amazon Technologies, Inc.
- Kasturi Bhattacharjee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive service subscription management
- Patent number 11,677,641
- Issue date Jun 13, 2023
- Dell Products L.P.
- Saurav Shrestha
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for network opportunity discovery based on subscr...
- Patent number 11,652,712
- Issue date May 16, 2023
- EMC IP Holding Company LLC
- Nicole Reineke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data processing systems for fulfilling data subject access requests...
- Patent number 11,651,106
- Issue date May 16, 2023
- OneTrust, LLC
- Kabir A. Barday
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Generating priorities for support tickets
- Patent number 11,631,039
- Issue date Apr 18, 2023
- SupportLogic, Inc.
- Charles Monnett
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System, method, apparatus, and computer program product for providi...
- Patent number 11,601,801
- Issue date Mar 7, 2023
- Assurant, Inc.
- Cameron E. Hurst
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SY...
- Publication number 20250190484
- Publication date Jun 12, 2025
- DATCARD SYSTEMS, INC.
- John C. Canessa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SWITCH CONTROLLER FOR SEPARATING MULTIPLE PORTIONS OF CALL
- Publication number 20250159028
- Publication date May 15, 2025
- Tevnos LLC
- Stuart Alexander Jacobson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INFORMATION PROCESSING METHOD, INFORMATION PROCESSING DEVICE, AND N...
- Publication number 20250119478
- Publication date Apr 10, 2025
- Panasonic Intellectual Property Corporation of America
- Koki TANAKA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
- Publication number 20250071031
- Publication date Feb 27, 2025
- ATLASSIAN PTY LTD
- Rahul Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USI...
- Publication number 20250005033
- Publication date Jan 2, 2025
- SalesForce.com, Inc.
- Gautam Vasudev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UTILIZING MACHINE LEARNING WITH SELF-SUPPORT ACTIONS TO DETERMINE S...
- Publication number 20240430180
- Publication date Dec 26, 2024
- Capital One Services, LLC
- Joshua EDWARDS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTI-SOURCE EVENT FEEDS WITH ACTIONABLE INPUTS
- Publication number 20240396976
- Publication date Nov 28, 2024
- ATLASSIAN PTY LTD
- Ali Dasdan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SY...
- Publication number 20240311420
- Publication date Sep 19, 2024
- DATCARD SYSTEMS, INC.
- John C. Canessa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EFFICIENT SINGLE USER METRIC USAGE FOR HIGH PRECISION SERVICE INCID...
- Publication number 20240256418
- Publication date Aug 1, 2024
- Microsoft Technology Licensing, LLC
- Myriam TITON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NETWORK FUNCTION SUBSCRIPTION MANAGEMENT
- Publication number 20240250883
- Publication date Jul 25, 2024
- Telefonaktiebolaget LM Ericsson (publ)
- Maria Belen PANCORBO MARCOS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPER...
- Publication number 20240235963
- Publication date Jul 11, 2024
- Cisco Technology, Inc.
- Grégory MERMOUD
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NETWORK SUBSCRIPTION MANAGEMENT SERVICE FOR ENTERPRISE NETWORK COLL...
- Publication number 20240205571
- Publication date Jun 20, 2024
- SAP SE
- Tanmoy Pal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR IMPROVING CUSTOMER EXPERIENCE WITH A TECHNICA...
- Publication number 20240202737
- Publication date Jun 20, 2024
- Dell Products L.P.
- Parminder Singh Sethi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPER...
- Publication number 20240137293
- Publication date Apr 25, 2024
- Cisco Technology, Inc.
- Grégory MERMOUD
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
- Publication number 20240113948
- Publication date Apr 4, 2024
- ATLASSIAN PTY LTD
- Rahul Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTROL IN A CONTENT DELIVERY NETWORK
- Publication number 20240106918
- Publication date Mar 28, 2024
- LEVEL 3 COMMUNICATIONS, LLC
- Laurence R. Lipstone
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MULTI-CLOUD RECOMMENDATION ENGINE FOR CUSTOMER WORKLOADS
- Publication number 20240073110
- Publication date Feb 29, 2024
- VMware, Inc.
- AMITA VASUDEV KAMAT
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and Methods for Calculating Latency Metrics and Disabling U...
- Publication number 20240070692
- Publication date Feb 29, 2024
- COUPANG CORP.
- Xiaowei GONG
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SY...
- Publication number 20230376523
- Publication date Nov 23, 2023
- DATCARD SYSTEMS, INC.
- John C. Canessa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SIMILARITY-BASED CATEGORIZATION FOR COLLECTION TREATMENT INCORPORAT...
- Publication number 20230362070
- Publication date Nov 9, 2023
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Wen-Ling Hsu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MODEL-BASED SERVICE PLACEMENT
- Publication number 20230318922
- Publication date Oct 5, 2023
- Juniper Networks, Inc.
- Gregory A. Sidebottom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDI...
- Publication number 20230224697
- Publication date Jul 13, 2023
- ASSURANT, INC.
- Cameron E. Hurst
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SWITCH CONTROLLER FOR SEPARATING MULTIPLE PORTIONS OF CALL
- Publication number 20230164197
- Publication date May 25, 2023
- Tevnos LLC
- Stuart Alexander Jacobson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RATE LIMITING OF CLOUD ACCOUNT CHANGE EVENTS AND STATE MANAGEMENT
- Publication number 20230155912
- Publication date May 18, 2023
- VMware, Inc.
- Ajay Shekar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTI-SOURCE EVENT FEEDS WITH ACTIONABLE INPUTS
- Publication number 20230102653
- Publication date Mar 30, 2023
- ATLASSIAN PTY LTD
- Ali Dasdan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SY...
- Publication number 20230091925
- Publication date Mar 23, 2023
- DATCARD SYSTEMS, INC.
- John C. Canessa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR NETWORK OPPORTUNITY DISCOVERY BASED ON SUBSCR...
- Publication number 20230062319
- Publication date Mar 2, 2023
- EMC IP Holding Company LLC
- Nicole Reineke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING CONTACT ENGAGEMENT VISUALIZATION...
- Publication number 20230064851
- Publication date Mar 2, 2023
- SalesForce.com, Inc.
- Gang SHU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MODEL-BASED SERVICE PLACEMENT
- Publication number 20230060852
- Publication date Mar 2, 2023
- Juniper Networks, Inc.
- Gregory A. Sidebottom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Adaptive Subscription Service Management
- Publication number 20230006896
- Publication date Jan 5, 2023
- Dell Products L.P.
- Saurav Shrestha
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Customer relationship management

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Utilizing machine learning with self-support actions

Network function subscription management

Network subscription management service for enterprise network coll...

Control in a content delivery network

Assigning support tickets to support agents

Switch controller for separating multiple portions of call

User-defined external support request routing platform

Model-based service placement

Multi-cloud recommendation engine for customer workloads

Configuring service consoles based on service feature templates usi...

Multi-source event feeds with actionable inputs

Smart ticket routing to determined support team

Systems and methods for playing media assets stored on a digital vi...

Utilizing machine learning with self-support actions to determine s...

System and method for predicting and reducing subscriber churn

Utilizing machine learning with self-support actions to determine s...

Providing virtual support to an end-user based on experience

Model-based service placement

Issue tracking system integrations

Control in a content delivery network

Artificial intelligence operations assisted data center monitoring...

Reconnection routing for service sessions

Model-based service placement

Providing secure data replication among nodes of a hierarchical mul...

Feedback prioritization system

Adaptive service subscription management

Method and system for network opportunity discovery based on subscr...

Data processing systems for fulfilling data subject access requests...

Generating priorities for support tickets

System, method, apparatus, and computer program product for providi...

Patents Applicationslast 30 patents

EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SY...

SWITCH CONTROLLER FOR SEPARATING MULTIPLE PORTIONS OF CALL

INFORMATION PROCESSING METHOD, INFORMATION PROCESSING DEVICE, AND N...

USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM

CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USI...

UTILIZING MACHINE LEARNING WITH SELF-SUPPORT ACTIONS TO DETERMINE S...

MULTI-SOURCE EVENT FEEDS WITH ACTIONABLE INPUTS

EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SY...

EFFICIENT SINGLE USER METRIC USAGE FOR HIGH PRECISION SERVICE INCID...

NETWORK FUNCTION SUBSCRIPTION MANAGEMENT

USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPER...

NETWORK SUBSCRIPTION MANAGEMENT SERVICE FOR ENTERPRISE NETWORK COLL...

METHOD AND SYSTEM FOR IMPROVING CUSTOMER EXPERIENCE WITH A TECHNICA...

USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPER...

USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM

CONTROL IN A CONTENT DELIVERY NETWORK

MULTI-CLOUD RECOMMENDATION ENGINE FOR CUSTOMER WORKLOADS

Systems and Methods for Calculating Latency Metrics and Disabling U...

EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SY...

SIMILARITY-BASED CATEGORIZATION FOR COLLECTION TREATMENT INCORPORAT...

MODEL-BASED SERVICE PLACEMENT

SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDI...

SWITCH CONTROLLER FOR SEPARATING MULTIPLE PORTIONS OF CALL

RATE LIMITING OF CLOUD ACCOUNT CHANGE EVENTS AND STATE MANAGEMENT

MULTI-SOURCE EVENT FEEDS WITH ACTIONABLE INPUTS

EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SY...

METHOD AND SYSTEM FOR NETWORK OPPORTUNITY DISCOVERY BASED ON SUBSCR...

SYSTEMS AND METHODS FOR PROVIDING CONTACT ENGAGEMENT VISUALIZATION...

MODEL-BASED SERVICE PLACEMENT

Adaptive Subscription Service Management