Customer-specific call routing plans

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H04M2203/408

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/408Customer-specific call routing plans

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Method for smart gas personalized feedback service and internet of...
- Patent number 12,225,160
- Issue date Feb 11, 2025
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 12,184,814
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent matching of a user to an agent for a communication session
- Patent number 12,143,536
- Issue date Nov 12, 2024
- American Express Travel Related Service Company, Inc.
- Stuart Rolinson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 12,101,439
- Issue date Sep 24, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice service routing system for accessibility
- Patent number 12,063,258
- Issue date Aug 13, 2024
- Comcast Cable Communications, LLC
- Chia-Chang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent matching of a user to an agent for a communication session
- Patent number 11,902,468
- Issue date Feb 13, 2024
- American Express Travel Related Services Company, Inc.
- Stuart Rolinson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Augmented intelligence for profile-matched call center routing
- Patent number 11,870,936
- Issue date Jan 9, 2024
- United Services Automobile Association (USAA)
- Thomas Wayne Schwarz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for smart gas call center feedback management and Internet...
- Patent number 11,870,937
- Issue date Jan 9, 2024
- Chengdu Qinchuan IoT Technology Co., Ltd.
- Zehua Shao
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for identifying themes in interactive communications
- Patent number 11,849,069
- Issue date Dec 19, 2023
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method to supply contact center resources during overflow state usi...
- Patent number 11,818,296
- Issue date Nov 14, 2023
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for occupation categorization
- Patent number 11,811,971
- Issue date Nov 7, 2023
- United Services Automobile Association (USAA)
- Thirumurugan Thyagarajan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for configuring and dynamically applying call r...
- Patent number 11,805,207
- Issue date Oct 31, 2023
- InterMetro Communications, Inc.
- Charles Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for dynamically routing and rating customer serv...
- Patent number 11,716,421
- Issue date Aug 1, 2023
- CAPITAL ONE SERVICES, LLC
- Cruz Vargas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 11,647,120
- Issue date May 9, 2023
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for customizing interactive voice response calls
- Patent number 11,601,550
- Issue date Mar 7, 2023
- United Services Automobile Association (USAA)
- Patricio H. Garcia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for predicting personalization and intelligent...
- Patent number 11,582,348
- Issue date Feb 14, 2023
- Unitedhealth Group Incorporated
- Destiny Babjack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent call routing using knowledge graphs
- Patent number 11,558,509
- Issue date Jan 17, 2023
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic metric optimization in predictive behavioral routing
- Patent number 11,553,090
- Issue date Jan 10, 2023
- NICE LTD.
- Andrew Michael Traba
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods relating to customer experience automation
- Patent number 11,425,251
- Issue date Aug 23, 2022
- Yochai Konig
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Handling incoming communication during communication set up
- Patent number 11,394,826
- Issue date Jul 19, 2022
- T-Mobile USA, Inc.
- Muhilan Vamadevan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for dynamically routing and rating customer serv...
- Patent number 11,394,831
- Issue date Jul 19, 2022
- CAPITAL ONE SERVICES, LLC
- Cruz Vargas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for occupation categorization
- Patent number 11,330,106
- Issue date May 10, 2022
- United Services Automobile Association (USAA)
- Thirumurugan Thyagarajan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for customizing interactive voice response calls
- Patent number 11,223,721
- Issue date Jan 11, 2022
- United Services Automobile Association (USAA)
- Patricio H. Garcia
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication resource allocation
- Patent number 11,178,281
- Issue date Nov 16, 2021
- International Business Machines Corporation
- Christopher John Butler
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for predictive personalization and intelligent...
- Patent number 11,165,909
- Issue date Nov 2, 2021
- Unitedhealth Group Incorporated
- Destiny Babjack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 11,140,268
- Issue date Oct 5, 2021
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic metric optimization in predictive behavioral routing
- Patent number 11,089,162
- Issue date Aug 10, 2021
- NICE LTD.
- Andrew Michael Traba
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent customer service systems, customer service robots, and...
- Patent number 11,032,419
- Issue date Jun 8, 2021
- SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
- Siyuan Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for case allocation
- Patent number 10,958,789
- Issue date Mar 23, 2021
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...
- Publication number 20250030801
- Publication date Jan 23, 2025
- ORACLE INTERNATIONAL CORPORATION
- Prateek Pramod KATAGERI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY
- Publication number 20250023928
- Publication date Jan 16, 2025
- Comcast Cable Communications, LLC
- Chia-Chang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20250023986
- Publication date Jan 16, 2025
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...
- Publication number 20240422264
- Publication date Dec 19, 2024
- NICE Ltd
- Bhupendra PANDEY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240414270
- Publication date Dec 12, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION
- Publication number 20240129408
- Publication date Apr 18, 2024
- AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- STUART ROLINSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS
- Publication number 20240073319
- Publication date Feb 29, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF...
- Publication number 20240056527
- Publication date Feb 15, 2024
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
- Publication number 20230379410
- Publication date Nov 23, 2023
- InContact INC.
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER EVOLUTION MODEL
- Publication number 20230353676
- Publication date Nov 2, 2023
- Avaya Management L.P.
- David Chavez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS FOR SMART GAS CALL CENTER FEEDBACK MANAGEMENT AND INTERNET...
- Publication number 20230254409
- Publication date Aug 10, 2023
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
- Zehua SHAO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR DYNAMICALLY ROUTING AND RATING CUSTOMER SERV...
- Publication number 20230050482
- Publication date Feb 16, 2023
- Capital One Services, LLC
- Cruz Vargas
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING PERSONALIZATION AND INTELLIGENT...
- Publication number 20220109757
- Publication date Apr 7, 2022
- UnitedHealth Group Incorporated
- Destiny Babjack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR CONFIGURING AND DYNAMICALLY APPLYING CALL R...
- Publication number 20220070297
- Publication date Mar 3, 2022
- InterMetro Communications, Inc.
- Charles Rice
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD TO SUPPLY CONTACT CENTER RESOURCES DURING OVERFLOW STATE USI...
- Publication number 20220060583
- Publication date Feb 24, 2022
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC METRIC OPTIMIZATION IN PREDICTIVE BEHAVIORAL ROUTING
- Publication number 20210377392
- Publication date Dec 2, 2021
- NICE Ltd
- Andrew Michael TRABA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING INCOMING CALLS TO OPERATOR DEVICES...
- Publication number 20210352178
- Publication date Nov 11, 2021
- CaaStle, Inc.
- Benny PHILIP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION
- Publication number 20210203784
- Publication date Jul 1, 2021
- Genesys Telecommunications Laboratories, Inc.
- Yochai Konig
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR CASE ALLOCATION
- Publication number 20200336594
- Publication date Oct 22, 2020
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION RESOURCE ALLOCATION
- Publication number 20200288016
- Publication date Sep 10, 2020
- International Business Machines Corporation
- Christopher John Butler
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTIVE PERSONALIZATION AND INTELLIGENT...
- Publication number 20200195781
- Publication date Jun 18, 2020
- UnitedHealth Group Incorporated
- Destiny Babjack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EMOTION RECOGNITION TO MATCH SUPPORT AGENTS WITH CUSTOMERS
- Publication number 20200112638
- Publication date Apr 9, 2020
- Intuit Inc.
- Amir EFTEKHARI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EMOTION RECOGNITION TO MATCH SUPPORT AGENTS WITH CUSTOMERS
- Publication number 20190222694
- Publication date Jul 18, 2019
- Intuit Inc.
- Amir EFTEKHARI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR CASE ALLOCATION
- Publication number 20190089836
- Publication date Mar 21, 2019
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT CUSTOMER SERVICE SYSTEMS, CUSTOMER SERVICE ROBOTS, AND...
- Publication number 20180332170
- Publication date Nov 15, 2018
- SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
- Siyuan LI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER SENTIMENT PREDICTION AND DEPICTION
- Publication number 20180288225
- Publication date Oct 4, 2018
- Capital One Services, LLC
- Xu Benjamin FANG
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
OPTIMIZING CHANNEL SELECTION FOR CUSTOMER CARE
- Publication number 20180249010
- Publication date Aug 30, 2018
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Mazin E. GILBERT
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STR...
- Publication number 20180205825
- Publication date Jul 19, 2018
- Genesys Telecommunications Laboratories, Inc.
- Leonid Vymenets
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TEAM-BASED CUSTOMER CARE ROUTING
- Publication number 20180191903
- Publication date Jul 5, 2018
- T-Mobile, USA, Inc.
- Ryan Yokel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER SENTIMENT PREDICTION AND DEPICTION
- Publication number 20180183929
- Publication date Jun 28, 2018
- Capital One Services, LLC
- Xu Benjamin FANG
- G06 - COMPUTING CALCULATING COUNTING

Customer-specific call routing plans

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Method for smart gas personalized feedback service and internet of...

Learning based metric determination and clustering for service routing

Intelligent matching of a user to an agent for a communication session

System and method for identifying themes in interactive communications

Voice service routing system for accessibility

System and method for redirecting inbound-voice-interactions to dig...

Intelligent matching of a user to an agent for a communication session

Augmented intelligence for profile-matched call center routing

Methods for smart gas call center feedback management and Internet...

System and method for identifying themes in interactive communications

Method to supply contact center resources during overflow state usi...

Systems and methods for occupation categorization

Systems and methods for configuring and dynamically applying call r...

System and methods for dynamically routing and rating customer serv...

System and method for redirecting inbound-voice-interactions to dig...

Methods and systems for customizing interactive voice response calls

Systems and methods for predicting personalization and intelligent...

Intelligent call routing using knowledge graphs

Dynamic metric optimization in predictive behavioral routing

Systems and methods relating to customer experience automation

Handling incoming communication during communication set up

System and methods for dynamically routing and rating customer serv...

Systems and methods for occupation categorization

Methods and systems for customizing interactive voice response calls

Communication resource allocation

Systems and methods for predictive personalization and intelligent...

Learning based metric determination and clustering for service routing

Dynamic metric optimization in predictive behavioral routing

Intelligent customer service systems, customer service robots, and...

Techniques for case allocation

Patents Applicationslast 30 patents

ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CEN...

VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

SYSTEM AND METHOD TO PRIORITIZE AND RESUME DISCONNECTED CUSTOMER IN...

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

INTELLIGENT MATCHING OF A USER TO AN AGENT FOR A COMMUNICATION SESSION

SYSTEM AND METHOD FOR IDENTIFYING THEMES IN INTERACTIVE COMMUNICATIONS

METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF...

SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...

CONTACT CENTER EVOLUTION MODEL

METHODS FOR SMART GAS CALL CENTER FEEDBACK MANAGEMENT AND INTERNET...

SYSTEM AND METHODS FOR DYNAMICALLY ROUTING AND RATING CUSTOMER SERV...

SYSTEMS AND METHODS FOR PREDICTING PERSONALIZATION AND INTELLIGENT...

SYSTEMS AND METHODS FOR CONFIGURING AND DYNAMICALLY APPLYING CALL R...

METHOD TO SUPPLY CONTACT CENTER RESOURCES DURING OVERFLOW STATE USI...

DYNAMIC METRIC OPTIMIZATION IN PREDICTIVE BEHAVIORAL ROUTING

SYSTEMS AND METHODS FOR ROUTING INCOMING CALLS TO OPERATOR DEVICES...

SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION

TECHNIQUES FOR CASE ALLOCATION

COMMUNICATION RESOURCE ALLOCATION

SYSTEMS AND METHODS FOR PREDICTIVE PERSONALIZATION AND INTELLIGENT...

EMOTION RECOGNITION TO MATCH SUPPORT AGENTS WITH CUSTOMERS

EMOTION RECOGNITION TO MATCH SUPPORT AGENTS WITH CUSTOMERS

TECHNIQUES FOR CASE ALLOCATION

INTELLIGENT CUSTOMER SERVICE SYSTEMS, CUSTOMER SERVICE ROBOTS, AND...

SYSTEMS AND METHODS FOR CUSTOMER SENTIMENT PREDICTION AND DEPICTION

OPTIMIZING CHANNEL SELECTION FOR CUSTOMER CARE

GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STR...

TEAM-BASED CUSTOMER CARE ROUTING

SYSTEMS AND METHODS FOR CUSTOMER SENTIMENT PREDICTION AND DEPICTION