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H04M2203/558

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HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

Current Industry

H04M2203/558Databases

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Restricting access based on voice communication parameters
- Patent number 12,368,798
- Issue date Jul 22, 2025
- CAPITAL ONE SERVICES, LLC
- Asher Smith-Rose
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Integrated representative profile data in contact center environment
- Patent number 12,363,226
- Issue date Jul 15, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for detecting call provenance from call audio
- Patent number 12,355,914
- Issue date Jul 8, 2025
- Georgia Tech Research Corporation
- Vijay Balasubramaniyan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual communications assessment system in a multimedia environment
- Patent number 12,355,915
- Issue date Jul 8, 2025
- Verint Americas Inc.
- Jamie Richard Williams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,355,919
- Issue date Jul 8, 2025
- Afiniti AI Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Generating a screening interface for communications
- Patent number 12,348,660
- Issue date Jul 1, 2025
- CAPITAL ONE SERVICES, LLC
- Asher Smith-Rose
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for detecting call provenance from call audio
- Patent number 12,323,553
- Issue date Jun 3, 2025
- Georgia Tech Research Corporation
- Vijay Balasubramaniyan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of a customer management system
- Patent number 12,287,946
- Issue date Apr 29, 2025
- Nextiva, Inc.
- Tomas Gorny
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contact center fault diagnostics
- Patent number 12,282,400
- Issue date Apr 22, 2025
- Cyara Solutions Pty Ltd.
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Machine-learning system for incoming call driver prediction
- Patent number 12,278,929
- Issue date Apr 15, 2025
- Charles Schwab & Co., Inc.
- Nafiseh Saberian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for authenticating a caller at a call center
- Patent number 12,225,155
- Issue date Feb 11, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Lucas Wiechman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 12,192,410
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for third party monitoring of voice and video calls
- Patent number 12,149,569
- Issue date Nov 19, 2024
- GLOBAL TEL*LINK CORPORATION
- Stephen Lee Hodge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for determining unwanted call origination in comm...
- Patent number 12,081,696
- Issue date Sep 3, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method to formulate effective energy breaks in a contact...
- Patent number 12,056,649
- Issue date Aug 6, 2024
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for an intelligent scripting engine
- Patent number 12,034,883
- Issue date Jul 9, 2024
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for synchronizing agent staffing and customer c...
- Patent number 12,034,887
- Issue date Jul 9, 2024
- Taleb John Mouslmani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time contact center speech analytics, with critical call alert...
- Patent number 12,028,486
- Issue date Jul 2, 2024
- Medallia, Inc.
- Wayne Ramprashad
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Integrated representative profile data in contact center environment
- Patent number 12,028,485
- Issue date Jul 2, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,022,029
- Issue date Jun 25, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamically providing safe phone numbers for responding to inbound...
- Patent number 12,010,265
- Issue date Jun 11, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contact center fault diagnostics
- Patent number 12,001,304
- Issue date Jun 4, 2024
- CYARA SOLUTIONS PTY LTD
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic caller identification translation
- Patent number 11,979,519
- Issue date May 7, 2024
- Fraunhofer-Gesellschaft zur Foerderung der angewandten Forschung e.V.
- Thomas Wiegand
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Machine-learning system for incoming call driver prediction
- Patent number 11,924,380
- Issue date Mar 5, 2024
- Charles Schwab & Co., Inc.
- Nafiseh Saberian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication routing based on user characteristics and behavior
- Patent number 11,909,919
- Issue date Feb 20, 2024
- ZenPayroll, Inc.
- Brandon Anthony Scott
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Restricting access based on voice communication parameters
- Patent number 11,889,011
- Issue date Jan 30, 2024
- CAPITAL ONE SERVICES, LLC
- Asher Smith-Rose
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Augmented intelligence for profile-matched call center routing
- Patent number 11,870,936
- Issue date Jan 9, 2024
- United Services Automobile Association (USAA)
- Thomas Wayne Schwarz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods of gateway detection in a telephone network
- Patent number 11,870,932
- Issue date Jan 9, 2024
- PINDROP SECURITY, INC.
- Terry Nelms
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
System And Method For Contact Center Fault Diagnostics
- Publication number 20250217248
- Publication date Jul 3, 2025
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EMOTION INFORMATION UTILIZATION DEVICE, EMOTION INFORMATION UTILIZA...
- Publication number 20250166656
- Publication date May 22, 2025
- NTT TechnoCross Corporation
- Kazuhira MATSUI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DETERMINING UNWANTED CALL ORIGINATION IN COMM...
- Publication number 20250126197
- Publication date Apr 17, 2025
- YouMail, Inc
- Alexander E. Quilici
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT
- Publication number 20250126205
- Publication date Apr 17, 2025
- VERIZON PATENT AND LICENSING INC.
- Subham BISWAS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Simultaneous Voice and Data Content Driven Commercial Data Platform
- Publication number 20250097349
- Publication date Mar 20, 2025
- Trysit Nitidharmatut
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
- Publication number 20250088586
- Publication date Mar 13, 2025
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR CREATING A DATABASE OF CONTACT CENTER RESP...
- Publication number 20250080653
- Publication date Mar 6, 2025
- Talkdesk, Inc
- Jiali Xiang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...
- Publication number 20250008021
- Publication date Jan 2, 2025
- JPMorgan Chase Bank, N.A.
- Venkata GUNNU
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS
- Publication number 20240430116
- Publication date Dec 26, 2024
- Orbit Group Partners Inc.
- Robert Owen Hahn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...
- Publication number 20240428150
- Publication date Dec 26, 2024
- NICE Ltd
- Priyanka PADALALU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC CALLER IDENTIFICATION TRANSLATION
- Publication number 20240396994
- Publication date Nov 28, 2024
- FRAUNHOFER-GESELLSCHAFT ZUR FOERDERUNG DER ANGEWANDTEN FORSCHUNG e.V.
- Thomas WIEGAND
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE
- Publication number 20240357035
- Publication date Oct 24, 2024
- American TEL-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20240340375
- Publication date Oct 10, 2024
- Vocodia Holdings Corp
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
- Publication number 20240323278
- Publication date Sep 26, 2024
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20240311263
- Publication date Sep 19, 2024
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING CALL PROVENANCE FROM CALL AUDIO
- Publication number 20240223697
- Publication date Jul 4, 2024
- Georgia Tech Research Corporation
- Vijay BALASUBRAMANIYAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...
- Publication number 20240214493
- Publication date Jun 27, 2024
- GENESYS CLOUD SERVICES, INC.
- TALEB JOHN MOUSLMANI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING INMATE TO INMATE CONFERENCE CALLS
- Publication number 20240171673
- Publication date May 23, 2024
- Global Tel*Link Corporation
- Stephen Lee HODGE
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION
- Publication number 20240155054
- Publication date May 9, 2024
- Charles Schwab & Co., Inc.
- Nafiseh SABERIAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
- Publication number 20240155057
- Publication date May 9, 2024
- ZenPayroll, Inc.
- Brandon Anthony Scott
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20240103989
- Publication date Mar 28, 2024
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
RESTRICTING ACCESS BASED ON VOICE COMMUNICATION PARAMETERS
- Publication number 20240089361
- Publication date Mar 14, 2024
- Capital One Services, LLC
- Asher SMITH-ROSE
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
- Publication number 20240031481
- Publication date Jan 25, 2024
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
GENERATING A SCREENING INTERFACE FOR COMMUNICATIONS
- Publication number 20230403353
- Publication date Dec 14, 2023
- Capital One Services, LLC
- Asher SMITH-ROSE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
- Publication number 20230379410
- Publication date Nov 23, 2023
- InContact INC.
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD OF REPORTING AN UNSOLICITED CALL TO A NETWORK OPERATOR, AND...
- Publication number 20230370545
- Publication date Nov 16, 2023
- VODAFONE GROUP SERVICES LIMITED
- Jakub NOWICKI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20230362303
- Publication date Nov 9, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERT...
- Publication number 20230291835
- Publication date Sep 14, 2023
- MEDALLIA, INC.
- Wayne Ramprashad
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...
- Publication number 20230239402
- Publication date Jul 27, 2023
- ConnectAndSell, Inc.
- CHAD BURMEISTER
- G06 - COMPUTING CALCULATING COUNTING

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Restricting access based on voice communication parameters

Integrated representative profile data in contact center environment

Systems and methods for detecting call provenance from call audio

Virtual communications assessment system in a multimedia environment

Techniques for data matching in a contact center system

Generating a screening interface for communications

Systems and methods for detecting call provenance from call audio

System and method of a customer management system

System and method for contact center fault diagnostics

Machine-learning system for incoming call driver prediction

Systems and methods for authenticating a caller at a call center

System and method for managing routing of customer calls to agents

System and method for third party monitoring of voice and video calls

System and method for determining unwanted call origination in comm...

System and method to formulate effective energy breaks in a contact...

Systems and methods for an intelligent scripting engine

Systems and methods for synchronizing agent staffing and customer c...

Real-time contact center speech analytics, with critical call alert...

Integrated representative profile data in contact center environment

System and method for managing customer call-backs

Techniques for data matching in a contact center system

Dynamically providing safe phone numbers for responding to inbound...

System and method for redirecting inbound-voice-interactions to dig...

System and method for contact center fault diagnostics

Automatic caller identification translation

Machine-learning system for incoming call driver prediction

Communication routing based on user characteristics and behavior

Restricting access based on voice communication parameters

Augmented intelligence for profile-matched call center routing

Systems and methods of gateway detection in a telephone network

Patents Applicationslast 30 patents

System And Method For Contact Center Fault Diagnostics

EMOTION INFORMATION UTILIZATION DEVICE, EMOTION INFORMATION UTILIZA...

SYSTEM AND METHOD FOR DETERMINING UNWANTED CALL ORIGINATION IN COMM...

SYSTEMS AND METHODS FOR SERVICE CENTER CONTROL AND MANAGEMENT

Simultaneous Voice and Data Content Driven Commercial Data Platform

DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...

METHOD AND APPARATUS FOR CREATING A DATABASE OF CONTACT CENTER RESP...

SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...

SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS

SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...

AUTOMATIC CALLER IDENTIFICATION TRANSLATION

SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

SYSTEMS AND METHODS FOR DETECTING CALL PROVENANCE FROM CALL AUDIO

SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...

SYSTEMS AND METHODS FOR DETECTING INMATE TO INMATE CONFERENCE CALLS

MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION

COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS

RESTRICTING ACCESS BASED ON VOICE COMMUNICATION PARAMETERS

DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...

GENERATING A SCREENING INTERFACE FOR COMMUNICATIONS

SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...

METHOD OF REPORTING AN UNSOLICITED CALL TO A NETWORK OPERATOR, AND...

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERT...

COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...