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H04M2203/558

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HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M2203/00Aspects of automatic or semi-automatic exchanges

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H04M2203/558Databases

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Systems and methods for authenticating a caller at a call center
- Patent number 12,225,155
- Issue date Feb 11, 2025
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Lucas Wiechman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 12,192,410
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for third party monitoring of voice and video calls
- Patent number 12,149,569
- Issue date Nov 19, 2024
- GLOBAL TEL*LINK CORPORATION
- Stephen Lee Hodge
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for determining unwanted call origination in comm...
- Patent number 12,081,696
- Issue date Sep 3, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method to formulate effective energy breaks in a contact...
- Patent number 12,056,649
- Issue date Aug 6, 2024
- NICE LTD.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for an intelligent scripting engine
- Patent number 12,034,883
- Issue date Jul 9, 2024
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for synchronizing agent staffing and customer c...
- Patent number 12,034,887
- Issue date Jul 9, 2024
- Taleb John Mouslmani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time contact center speech analytics, with critical call alert...
- Patent number 12,028,486
- Issue date Jul 2, 2024
- Medallia, Inc.
- Wayne Ramprashad
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Integrated representative profile data in contact center environment
- Patent number 12,028,485
- Issue date Jul 2, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 12,022,029
- Issue date Jun 25, 2024
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamically providing safe phone numbers for responding to inbound...
- Patent number 12,010,265
- Issue date Jun 11, 2024
- YOUMAIL, Inc.
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for redirecting inbound-voice-interactions to dig...
- Patent number 12,003,670
- Issue date Jun 4, 2024
- INCONTACT INC.
- Salil Dhawan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for contact center fault diagnostics
- Patent number 12,001,304
- Issue date Jun 4, 2024
- CYARA SOLUTIONS PTY LTD
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic caller identification translation
- Patent number 11,979,519
- Issue date May 7, 2024
- Fraunhofer-Gesellschaft zur Foerderung der angewandten Forschung e.V.
- Thomas Wiegand
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Machine-learning system for incoming call driver prediction
- Patent number 11,924,380
- Issue date Mar 5, 2024
- Charles Schwab & Co., Inc.
- Nafiseh Saberian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication routing based on user characteristics and behavior
- Patent number 11,909,919
- Issue date Feb 20, 2024
- ZenPayroll, Inc.
- Brandon Anthony Scott
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Restricting access based on voice communication parameters
- Patent number 11,889,011
- Issue date Jan 30, 2024
- CAPITAL ONE SERVICES, LLC
- Asher Smith-Rose
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Augmented intelligence for profile-matched call center routing
- Patent number 11,870,936
- Issue date Jan 9, 2024
- United Services Automobile Association (USAA)
- Thomas Wayne Schwarz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods of gateway detection in a telephone network
- Patent number 11,870,932
- Issue date Jan 9, 2024
- PINDROP SECURITY, INC.
- Terry Nelms
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for detecting inmate to inmate conference calls
- Patent number 11,863,703
- Issue date Jan 2, 2024
- GLOBAL TEL*LINK CORPORATION
- Stephen Lee Hodge
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for detecting call provenance from call audio
- Patent number 11,849,065
- Issue date Dec 19, 2023
- Georgia Tech Research Corporation
- Vijay Balasubramaniyan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method to supply contact center resources during overflow state usi...
- Patent number 11,818,296
- Issue date Nov 14, 2023
- Mitel Networks Corporation
- Jonathan Braganza
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Calling contacts using a wireless handheld computing device in comb...
- Patent number 11,805,203
- Issue date Oct 31, 2023
- ConnectAndSell, Inc.
- Christopher W. Beall
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for automated call-handling and processing
- Patent number 11,792,318
- Issue date Oct 17, 2023
- Allstate Insurance Company
- Clay F. Roberts
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Generating a screening interface for communications
- Patent number 11,778,083
- Issue date Oct 3, 2023
- CAPITAL ONE SERVICES, LLC
- Asher Smith-Rose
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Prompt list context generator
- Patent number 11,758,044
- Issue date Sep 12, 2023
- INTRADO CORPORATION
- Terry Olson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for data matching in a contact center system
- Patent number 11,743,388
- Issue date Aug 29, 2023
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Coaching in an automated communication link establishment and manag...
- Patent number 11,743,382
- Issue date Aug 29, 2023
- ConnectAndSell, Inc.
- Chad Burmeister
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 11,736,617
- Issue date Aug 22, 2023
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...
- Publication number 20250008021
- Publication date Jan 2, 2025
- JPMorgan Chase Bank, N.A.
- Venkata GUNNU
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS
- Publication number 20240430116
- Publication date Dec 26, 2024
- Orbit Group Partners Inc.
- Robert Owen Hahn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...
- Publication number 20240428150
- Publication date Dec 26, 2024
- NICE Ltd
- Priyanka PADALALU
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC CALLER IDENTIFICATION TRANSLATION
- Publication number 20240396994
- Publication date Nov 28, 2024
- FRAUNHOFER-GESELLSCHAFT ZUR FOERDERUNG DER ANGEWANDTEN FORSCHUNG e.V.
- Thomas WIEGAND
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE
- Publication number 20240357035
- Publication date Oct 24, 2024
- American TEL-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20240340375
- Publication date Oct 10, 2024
- Vocodia Holdings Corp
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
- Publication number 20240323278
- Publication date Sep 26, 2024
- State Farm Mutual Automobile Insurance Company
- Chad Skinner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20240311263
- Publication date Sep 19, 2024
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20240305717
- Publication date Sep 12, 2024
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING CALL PROVENANCE FROM CALL AUDIO
- Publication number 20240223697
- Publication date Jul 4, 2024
- Georgia Tech Research Corporation
- Vijay BALASUBRAMANIYAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...
- Publication number 20240214493
- Publication date Jun 27, 2024
- GENESYS CLOUD SERVICES, INC.
- TALEB JOHN MOUSLMANI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING INMATE TO INMATE CONFERENCE CALLS
- Publication number 20240171673
- Publication date May 23, 2024
- Global Tel*Link Corporation
- Stephen Lee HODGE
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION
- Publication number 20240155054
- Publication date May 9, 2024
- Charles Schwab & Co., Inc.
- Nafiseh SABERIAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
- Publication number 20240155057
- Publication date May 9, 2024
- ZenPayroll, Inc.
- Brandon Anthony Scott
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20240103989
- Publication date Mar 28, 2024
- Cyara Solutions Pty Ltd
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
RESTRICTING ACCESS BASED ON VOICE COMMUNICATION PARAMETERS
- Publication number 20240089361
- Publication date Mar 14, 2024
- Capital One Services, LLC
- Asher SMITH-ROSE
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
- Publication number 20240031481
- Publication date Jan 25, 2024
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
GENERATING A SCREENING INTERFACE FOR COMMUNICATIONS
- Publication number 20230403353
- Publication date Dec 14, 2023
- Capital One Services, LLC
- Asher SMITH-ROSE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...
- Publication number 20230379410
- Publication date Nov 23, 2023
- InContact INC.
- Salil DHAWAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD OF REPORTING AN UNSOLICITED CALL TO A NETWORK OPERATOR, AND...
- Publication number 20230370545
- Publication date Nov 16, 2023
- VODAFONE GROUP SERVICES LIMITED
- Jakub NOWICKI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
- Publication number 20230362303
- Publication date Nov 9, 2023
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERT...
- Publication number 20230291835
- Publication date Sep 14, 2023
- MEDALLIA, INC.
- Wayne Ramprashad
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...
- Publication number 20230239402
- Publication date Jul 27, 2023
- ConnectAndSell, Inc.
- CHAD BURMEISTER
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR RAPPORT DETERMINATION
- Publication number 20230206160
- Publication date Jun 29, 2023
- Calabrio, Inc.
- Laura Cattaneo
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VIRTUAL COMMUNICATIONS ASSESSMENT SYSTEM IN A MULTIMEDIA ENVIRONMENT
- Publication number 20230199111
- Publication date Jun 22, 2023
- Verint Americas Inc.
- Jamie Richard Williams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...
- Publication number 20230179705
- Publication date Jun 8, 2023
- YouMail, Inc
- Alexander E. Quilici
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...
- Publication number 20230132143
- Publication date Apr 27, 2023
- Vocodia Holdings Corporation
- James V. SPOSATO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TELECOMMUNICATION CALL MANAGEMENT AND MONITORING SYSTEM WITH VOICEP...
- Publication number 20230127488
- Publication date Apr 27, 2023
- Global Tel*Link Corporation
- Stephen Lee HODGE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS
- Publication number 20230122127
- Publication date Apr 20, 2023
- CYARA SOLUTIONS PTY LTD
- Mark Ryan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE
- Publication number 20230109021
- Publication date Apr 6, 2023
- American TEL-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Systems and methods for authenticating a caller at a call center

System and method for managing routing of customer calls to agents

System and method for third party monitoring of voice and video calls

System and method for determining unwanted call origination in comm...

System and method to formulate effective energy breaks in a contact...

Systems and methods for an intelligent scripting engine

Systems and methods for synchronizing agent staffing and customer c...

Real-time contact center speech analytics, with critical call alert...

Integrated representative profile data in contact center environment

System and method for managing customer call-backs

Techniques for data matching in a contact center system

Dynamically providing safe phone numbers for responding to inbound...

System and method for redirecting inbound-voice-interactions to dig...

System and method for contact center fault diagnostics

Automatic caller identification translation

Machine-learning system for incoming call driver prediction

Communication routing based on user characteristics and behavior

Restricting access based on voice communication parameters

Augmented intelligence for profile-matched call center routing

Systems and methods of gateway detection in a telephone network

Systems and methods for detecting inmate to inmate conference calls

Systems and methods for detecting call provenance from call audio

Method to supply contact center resources during overflow state usi...

Calling contacts using a wireless handheld computing device in comb...

Systems and methods for automated call-handling and processing

Generating a screening interface for communications

Prompt list context generator

Techniques for data matching in a contact center system

Coaching in an automated communication link establishment and manag...

System and method for managing routing of customer calls to agents

Patents Applicationslast 30 patents

SYSTEMS AND METHODS FOR ARTIFICIAL INTELLIGENCE-BASED COACHING USIN...

SYSTEMS AND METHODS FOR VIDEO CONFERENCE ANALYSIS

SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHED...

AUTOMATIC CALLER IDENTIFICATION TRANSLATION

SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

SYSTEMS AND METHODS FOR DETECTING CALL PROVENANCE FROM CALL AUDIO

SYSTEMS AND METHODS FOR SYNCHRONIZING AGENT STAFFING AND CUSTOMER C...

SYSTEMS AND METHODS FOR DETECTING INMATE TO INMATE CONFERENCE CALLS

MACHINE-LEARNING SYSTEM FOR INCOMING CALL DRIVER PREDICTION

COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS

RESTRICTING ACCESS BASED ON VOICE COMMUNICATION PARAMETERS

DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...

GENERATING A SCREENING INTERFACE FOR COMMUNICATIONS

SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIG...

METHOD OF REPORTING AN UNSOLICITED CALL TO A NETWORK OPERATOR, AND...

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERT...

COACHING IN AN AUTOMATED COMMUNICATION LINK ESTABLISHMENT AND MANAG...

SYSTEMS AND METHODS FOR RAPPORT DETERMINATION

VIRTUAL COMMUNICATIONS ASSESSMENT SYSTEM IN A MULTIMEDIA ENVIRONMENT

DYNAMICALLY PROVIDING SAFE PHONE NUMBERS FOR RESPONDING TO INBOUND...

SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATI...

TELECOMMUNICATION CALL MANAGEMENT AND MONITORING SYSTEM WITH VOICEP...

SYSTEM AND METHOD FOR CONTACT CENTER FAULT DIAGNOSTICS

SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE