Dependent on call type or called number [DNIS]

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H04M3/5235

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5235Dependent on call type or called number [DNIS]

Industries

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Patents Grantslast 30 patents

Information Patent Grant
System and method for providing personalized customer experience in...
- Patent number 12,219,095
- Issue date Feb 4, 2025
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Categorizing audio calls based on machine learning models
- Patent number 12,192,409
- Issue date Jan 7, 2025
- SAP SE
- Anh Burton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing routing of customer calls to agents
- Patent number 12,192,410
- Issue date Jan 7, 2025
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 12,184,817
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Model-based communication routing system and method
- Patent number 12,184,816
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Merrill Lamar Madsen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatuses and methods involving parking communications
- Patent number 12,177,384
- Issue date Dec 24, 2024
- 8x8, Inc.
- Jared Smith-Mickelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center test automation
- Patent number 12,149,655
- Issue date Nov 19, 2024
- MORGAN STANLEY SERVICES GROUP INC.
- Jayashree Phule
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call traffic data monitoring and management
- Patent number 12,143,532
- Issue date Nov 12, 2024
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving data-communications virtual assis...
- Patent number 12,143,537
- Issue date Nov 12, 2024
- 8x8, Inc.
- Arunim Samat
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for managing routing of customer calls
- Patent number 12,113,936
- Issue date Oct 8, 2024
- Massachusetts Mutual Life Insurance Company
- Gareth Ross
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
- Patent number 12,081,699
- Issue date Sep 3, 2024
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multimedia network transposition
- Patent number 12,034,886
- Issue date Jul 9, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for detecting complaint interactions
- Patent number 12,033,163
- Issue date Jul 9, 2024
- NICE LTD.
- Steven Richard Arnold
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer call-backs
- Patent number 12,020,173
- Issue date Jun 25, 2024
- Massachusetts Mutual Life Insurance Company
- Sears Merritt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method improving inbound leads and phone calls processin...
- Patent number 11,968,326
- Issue date Apr 23, 2024
- Micro Macro Assets, LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call routing methods and systems
- Patent number 11,962,721
- Issue date Apr 16, 2024
- United Services Automobile Association (USAA)
- Peter H. McKenna
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing personalized customer experience in...
- Patent number 11,943,392
- Issue date Mar 26, 2024
- CAPITAL ONE SERVICES, LLC
- Aysu Ezen Can
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
- Patent number 11,924,378
- Issue date Mar 5, 2024
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication routing based on user characteristics and behavior
- Patent number 11,909,919
- Issue date Feb 20, 2024
- ZenPayroll, Inc.
- Brandon Anthony Scott
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of directed flow interactive chat
- Patent number 11,902,467
- Issue date Feb 13, 2024
- INTRADO CORPORATION
- Prabhat Dahal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatuses and methods involving parking communications
- Patent number 11,902,470
- Issue date Feb 13, 2024
- 8x8, Inc.
- Jared Smith-Mickelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for managing call queues for recurring customer questions
- Patent number 11,902,469
- Issue date Feb 13, 2024
- JPMorgan Chase Bank, N.A.
- Rudolph L. Mappus
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Phone tree traversal system and method
- Patent number 11,895,270
- Issue date Feb 6, 2024
- Lenovo (Singapore) Pte. Ltd.
- Lindsay Nelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for prioritizing emergency calls
- Patent number 11,895,272
- Issue date Feb 6, 2024
- NICE LTD.
- Roman Frenkel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for a work distribution service
- Patent number 11,882,242
- Issue date Jan 23, 2024
- TWILIO INC.
- John Wolthuis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 11,876,931
- Issue date Jan 16, 2024
- Afiniti, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Template-based management of telecommunications services
- Patent number 11,849,071
- Issue date Dec 19, 2023
- 8x8, Inc.
- Zhishen Liu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for managing call traffic at a virtual assistant server
- Patent number 11,831,806
- Issue date Nov 28, 2023
- KORE.AI, INC.
- Rajkumar Koneru
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Limiting contact in a networked contact center environment
- Patent number 11,831,809
- Issue date Nov 28, 2023
- 8x8, Inc.
- Robert Townsend
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-channel hybrid models for efficient routing
- Patent number 11,818,297
- Issue date Nov 14, 2023
- Intuit Inc.
- Prarit Lamba
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC EMERGENCY CALL MANAGEMENT
- Publication number 20250047788
- Publication date Feb 6, 2025
- HelpE Ltd.
- OREN BLUSTEIN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
- Publication number 20250039298
- Publication date Jan 30, 2025
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGIT...
- Publication number 20250039304
- Publication date Jan 30, 2025
- NICE Ltd
- Pramod GIRI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL FLOW SOLUTIONS FOR MONITORING AND EMERGENCY RESPONSE
- Publication number 20240388657
- Publication date Nov 21, 2024
- RAPIDSOS, INC.
- Conor Fucci
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240380843
- Publication date Nov 14, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES
- Publication number 20240348727
- Publication date Oct 17, 2024
- T-Mobile USA, Inc.
- Antoine T. Tran
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY
- Publication number 20240340377
- Publication date Oct 10, 2024
- Providence St. Joseph Health
- Robin Monks
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY
- Publication number 20240267461
- Publication date Aug 8, 2024
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Connecting A User Device To An Agent Device At A Contact Center
- Publication number 20240259496
- Publication date Aug 1, 2024
- Zoom Video Communications, Inc.
- Maikl Adly Abdel-Malek Eskander
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INFORMATION PROCESSING DEVICE
- Publication number 20240244140
- Publication date Jul 18, 2024
- Toyota Jidosha Kabushiki Kaisha
- Takeshi FUJIKI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Improved Remote Collaboration During a Call
- Publication number 20240236234
- Publication date Jul 11, 2024
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CUSTOMER EXPERIENCE IN...
- Publication number 20240179243
- Publication date May 30, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240163372
- Publication date May 16, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
- Publication number 20240155057
- Publication date May 9, 2024
- ZenPayroll, Inc.
- Brandon Anthony Scott
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
- Publication number 20240121341
- Publication date Apr 11, 2024
- Twilio Inc.
- John Wolthuis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR MANAGING CALL QUEUES FOR RECURRING CUSTOMER QUESTIONS
- Publication number 20240080391
- Publication date Mar 7, 2024
- JPMorgan Chase Bank, N.A.
- Rudolph L. MAPPUS
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CUSTOMER EXPERIENCE IN...
- Publication number 20240073321
- Publication date Feb 29, 2024
- Capital One Services, LLC
- Aysu Ezen CAN
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND SYSTEM FOR A MULTITENANCY TELEPHONE NETWORK
- Publication number 20230396713
- Publication date Dec 7, 2023
- Twilio Inc.
- Jeff Lawson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONSUMER ELECTRONIC REGISTRATION, CONTROL AND SUPPORT CONCIERGE DEV...
- Publication number 20230396710
- Publication date Dec 7, 2023
- Nexstep, Inc.
- Robert Stepanian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20230353674
- Publication date Nov 2, 2023
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
- Publication number 20230269327
- Publication date Aug 24, 2023
- FIRST ORION CORP.
- Samuel Kenton Welch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PHONE TREE TRAVERSAL SYSTEM AND METHOD
- Publication number 20230262166
- Publication date Aug 17, 2023
- LENOVO (SINGAPORE) PTE. LTD
- Lindsay Nelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS
- Publication number 20230252486
- Publication date Aug 10, 2023
- NICE Ltd
- Steven Richard ARNOLD
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
- Publication number 20230208975
- Publication date Jun 29, 2023
- Intuit Inc.
- Prarit LAMBA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PRIORITIZING EMERGENCY CALLS
- Publication number 20230208976
- Publication date Jun 29, 2023
- NICE Ltd
- Roman FRENKEL
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS OF PROVIDING AUTOMATED RESOLUTIONS
- Publication number 20230164270
- Publication date May 25, 2023
- Rakuten Mobile, Inc.
- Dewa SISWANTO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method Improving Inbound Leads and Phone Calls Processin...
- Publication number 20230141679
- Publication date May 11, 2023
- Micro Macro Assets LLC
- Senraj Soundar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT
- Publication number 20230143269
- Publication date May 11, 2023
- 8x8, Inc.
- Robert Townsend
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TEMPLATE-BASED MANAGEMENT OF TELECOMMUNICATIONS SERVICES
- Publication number 20230088554
- Publication date Mar 23, 2023
- 8x8, Inc.
- Zhishen Liu
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
- Publication number 20230057849
- Publication date Feb 23, 2023
- ZenPayroll, Inc.
- Brandon Anthony Scott
- G06 - COMPUTING CALCULATING COUNTING

Dependent on call type or called number [DNIS]

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

System and method for providing personalized customer experience in...

Categorizing audio calls based on machine learning models

System and method for managing routing of customer calls to agents

Data analysis, filter and presentation techniques for call manageme...

Model-based communication routing system and method

Apparatuses and methods involving parking communications

System and method for contact center test automation

Call traffic data monitoring and management

Apparatuses and methods involving data-communications virtual assis...

System and method for managing routing of customer calls

Systems for transitioning telephony-based and in-person servicing i...

Multimedia network transposition

Systems and methods for detecting complaint interactions

System and method for managing customer call-backs

System and method improving inbound leads and phone calls processin...

Call routing methods and systems

System and method for providing personalized customer experience in...

Systems for transitioning telephony-based and in-person servicing i...

Communication routing based on user characteristics and behavior

System and method of directed flow interactive chat

Apparatuses and methods involving parking communications

Method for managing call queues for recurring customer questions

Phone tree traversal system and method

Systems and methods for prioritizing emergency calls

System and method for a work distribution service

Techniques for benchmarking pairing strategies in a contact center...

Template-based management of telecommunications services

Methods for managing call traffic at a virtual assistant server

Limiting contact in a networked contact center environment

Multi-channel hybrid models for efficient routing

Patents Applicationslast 30 patents

SYSTEMS AND METHODS FOR AUTOMATIC EMERGENCY CALL MANAGEMENT

CALL TRAFFIC DATA MONITORING AND MANAGEMENT

METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGIT...

CALL FLOW SOLUTIONS FOR MONITORING AND EMERGENCY RESPONSE

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

TECHNIQUES FOR CONTEXT-BASED CALL ROUTING FOR SUPPORT SERVICES

EXPEDITING A SUPPORT CALL BASED ON PRECEDING ELECTRONIC ACTIVITY

ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY

Connecting A User Device To An Agent Device At A Contact Center

INFORMATION PROCESSING DEVICE

System and Method for Improved Remote Collaboration During a Call

SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CUSTOMER EXPERIENCE IN...

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR

SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE

METHOD FOR MANAGING CALL QUEUES FOR RECURRING CUSTOMER QUESTIONS

SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CUSTOMER EXPERIENCE IN...

METHOD AND SYSTEM FOR A MULTITENANCY TELEPHONE NETWORK

CONSUMER ELECTRONIC REGISTRATION, CONTROL AND SUPPORT CONCIERGE DEV...

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

CALL TRAFFIC DATA MONITORING AND MANAGEMENT

PHONE TREE TRAVERSAL SYSTEM AND METHOD

SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS

MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING

SYSTEMS AND METHODS FOR PRIORITIZING EMERGENCY CALLS

SYSTEMS AND METHODS OF PROVIDING AUTOMATED RESOLUTIONS

System and Method Improving Inbound Leads and Phone Calls Processin...

LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT

TEMPLATE-BASED MANAGEMENT OF TELECOMMUNICATIONS SERVICES

COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR