Membership
Tour
Register
Log in
Dependent on call type or called number [DNIS]
Follow
Industry
CPC
H04M3/5235
This industry / category may be too specific. Please go to a parent level for more data
Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/5235
Dependent on call type or called number [DNIS]
Industries
Overview
Organizations
People
Information
Impact
Patents Grants
last 30 patents
Information
Patent Grant
System and method improving inbound leads and phone calls processin...
Patent number
11,968,326
Issue date
Apr 23, 2024
Micro Macro Assets, LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call routing methods and systems
Patent number
11,962,721
Issue date
Apr 16, 2024
United Services Automobile Association (USAA)
Peter H. McKenna
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing personalized customer experience in...
Patent number
11,943,392
Issue date
Mar 26, 2024
CAPITAL ONE SERVICES, LLC
Aysu Ezen Can
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
Patent number
11,924,378
Issue date
Mar 5, 2024
CAPITAL ONE SERVICES, LLC
Scott Karp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Communication routing based on user characteristics and behavior
Patent number
11,909,919
Issue date
Feb 20, 2024
ZenPayroll, Inc.
Brandon Anthony Scott
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method of directed flow interactive chat
Patent number
11,902,467
Issue date
Feb 13, 2024
INTRADO CORPORATION
Prabhat Dahal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Apparatuses and methods involving parking communications
Patent number
11,902,470
Issue date
Feb 13, 2024
8x8, Inc.
Jared Smith-Mickelson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method for managing call queues for recurring customer questions
Patent number
11,902,469
Issue date
Feb 13, 2024
JPMorgan Chase Bank, N.A.
Rudolph L. Mappus
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Phone tree traversal system and method
Patent number
11,895,270
Issue date
Feb 6, 2024
Lenovo (Singapore) Pte. Ltd.
Lindsay Nelson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for prioritizing emergency calls
Patent number
11,895,272
Issue date
Feb 6, 2024
NICE LTD.
Roman Frenkel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for a work distribution service
Patent number
11,882,242
Issue date
Jan 23, 2024
TWILIO INC.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
Patent number
11,876,931
Issue date
Jan 16, 2024
Afiniti, Ltd.
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Template-based management of telecommunications services
Patent number
11,849,071
Issue date
Dec 19, 2023
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods for managing call traffic at a virtual assistant server
Patent number
11,831,806
Issue date
Nov 28, 2023
KORE.AI, INC.
Rajkumar Koneru
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Limiting contact in a networked contact center environment
Patent number
11,831,809
Issue date
Nov 28, 2023
8x8, Inc.
Robert Townsend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Multi-channel hybrid models for efficient routing
Patent number
11,818,297
Issue date
Nov 14, 2023
Intuit Inc.
Prarit Lamba
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Model-based communication routing system and method
Patent number
11,792,326
Issue date
Oct 17, 2023
United Services Automobile Association (USAA)
Merrill Lamar Madsen
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for a multitenancy telephone network
Patent number
11,785,145
Issue date
Oct 10, 2023
TWILIO INC.
Jeff Lawson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Consumer electronic registration, control and support concierge dev...
Patent number
11,778,100
Issue date
Oct 3, 2023
NexStep, Inc.
Robert Stepanian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Data analysis, filter and presentation techniques for call manageme...
Patent number
11,765,273
Issue date
Sep 19, 2023
United Services Automobile Association (USAA)
Gregory David Hansen
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
Patent number
11,750,741
Issue date
Sep 5, 2023
CAPITAL ONE SERVICES, LLC
Scott Karp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing routing of customer calls
Patent number
11,743,389
Issue date
Aug 29, 2023
Massachusetts Mutual Life Insurance Company
Gareth Ross
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing routing of customer calls to agents
Patent number
11,736,617
Issue date
Aug 22, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and apparatus for automatically taking action based on the c...
Patent number
11,736,616
Issue date
Aug 22, 2023
TALKDESK, INC.
Ben Rigby
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for communication analysis for use with agent ass...
Patent number
11,706,339
Issue date
Jul 18, 2023
TALKDESK, INC.
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Managed channel for agent-to-agent consultation
Patent number
11,700,329
Issue date
Jul 11, 2023
Avaya Inc.
Valentine C. Matula
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for detecting complaint interactions
Patent number
11,687,946
Issue date
Jun 27, 2023
NICE LTD.
Steven Richard Arnold
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call traffic data monitoring and management
Patent number
11,671,532
Issue date
Jun 6, 2023
FIRST ORION CORP.
Samuel Kenton Welch
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for managing customer call-backs
Patent number
11,669,749
Issue date
Jun 6, 2023
Massachusetts Mutual Life Insurance Company
Sears Merritt
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for prioritizing emergency calls
Patent number
11,659,093
Issue date
May 23, 2023
NICE LTD.
Roman Frenkel
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
Publication number
20240155057
Publication date
May 9, 2024
ZenPayroll, Inc.
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Publication number
20240121341
Publication date
Apr 11, 2024
Twilio Inc.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD FOR MANAGING CALL QUEUES FOR RECURRING CUSTOMER QUESTIONS
Publication number
20240080391
Publication date
Mar 7, 2024
JPMorgan Chase Bank, N.A.
Rudolph L. MAPPUS
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CUSTOMER EXPERIENCE IN...
Publication number
20240073321
Publication date
Feb 29, 2024
Capital One Services, LLC
Aysu Ezen CAN
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHOD AND SYSTEM FOR A MULTITENANCY TELEPHONE NETWORK
Publication number
20230396713
Publication date
Dec 7, 2023
Twilio Inc.
Jeff Lawson
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONSUMER ELECTRONIC REGISTRATION, CONTROL AND SUPPORT CONCIERGE DEV...
Publication number
20230396710
Publication date
Dec 7, 2023
Nexstep, Inc.
Robert Stepanian
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20230353674
Publication date
Nov 2, 2023
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL TRAFFIC DATA MONITORING AND MANAGEMENT
Publication number
20230269327
Publication date
Aug 24, 2023
FIRST ORION CORP.
Samuel Kenton Welch
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PHONE TREE TRAVERSAL SYSTEM AND METHOD
Publication number
20230262166
Publication date
Aug 17, 2023
LENOVO (SINGAPORE) PTE. LTD
Lindsay Nelson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS
Publication number
20230252486
Publication date
Aug 10, 2023
NICE Ltd
Steven Richard ARNOLD
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
Publication number
20230208975
Publication date
Jun 29, 2023
Intuit Inc.
Prarit LAMBA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR PRIORITIZING EMERGENCY CALLS
Publication number
20230208976
Publication date
Jun 29, 2023
NICE Ltd
Roman FRENKEL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS OF PROVIDING AUTOMATED RESOLUTIONS
Publication number
20230164270
Publication date
May 25, 2023
Rakuten Mobile, Inc.
Dewa SISWANTO
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method Improving Inbound Leads and Phone Calls Processin...
Publication number
20230141679
Publication date
May 11, 2023
Micro Macro Assets LLC
Senraj Soundar
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT
Publication number
20230143269
Publication date
May 11, 2023
8x8, Inc.
Robert Townsend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TEMPLATE-BASED MANAGEMENT OF TELECOMMUNICATIONS SERVICES
Publication number
20230088554
Publication date
Mar 23, 2023
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
Publication number
20230057849
Publication date
Feb 23, 2023
ZenPayroll, Inc.
Brandon Anthony Scott
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING
Publication number
20230033748
Publication date
Feb 2, 2023
Intuit Inc.
Prarit LAMBA
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BAS...
Publication number
20230029707
Publication date
Feb 2, 2023
Talkdesk, Inc
Jafar Adibi
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DYNAMIC ROUTING FOR COMMUNICATION SYSTEMS
Publication number
20220303390
Publication date
Sep 22, 2022
Bank of America Corporation
Ramakrishna R. Yannam
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR PRIORITIZING EMERGENCY CALLS
Publication number
20220303391
Publication date
Sep 22, 2022
NICE Ltd
Roman FRENKEL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
Publication number
20220286557
Publication date
Sep 8, 2022
Afiniti, Ltd.
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Limited Derogation of Contact Center Agent Skill Levels
Publication number
20220256036
Publication date
Aug 11, 2022
NOBLE SYSTEMS CORPORATION
Richard Holman
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT A...
Publication number
20220247865
Publication date
Aug 4, 2022
ZenDesk, Inc.
Barry McGaughey
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS TO TERMINATE AN ACTIVE COMMUNICATION
Publication number
20220239774
Publication date
Jul 28, 2022
Avaya Management L.P.
Vikram Gupta
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Publication number
20220210276
Publication date
Jun 30, 2022
Twilio Inc.
John Wolthuis
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD OF AUTOMATED ROUTING AND GUIDANCE BASED ON CONTIN...
Publication number
20220166879
Publication date
May 26, 2022
Verint Americas Inc.
Scott Mackie
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20220141339
Publication date
May 5, 2022
Afiniti, Ltd.
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20220141340
Publication date
May 5, 2022
Afiniti, Ltd.
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
COMMUNICATION ROUTING BASED ON USER CHARACTERISTICS AND BEHAVIOR
Publication number
20220131978
Publication date
Apr 28, 2022
ZenPayroll, Inc.
Brandon Anthony Scott
G06 - COMPUTING CALCULATING COUNTING