Handling of trouble tickets

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CPC
H04L41/5074

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Parent Industries

HELECTRICITY H04Electric communication H04LTRANSMISSION OF DIGITAL INFORMATION H04L41/00Arrangements for maintenance or administration or management of packet switching networks

Current Industry

H04L41/5074Handling of trouble tickets

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Systems and method for informing incident resolution decision making
- Patent number 12,261,734
- Issue date Mar 25, 2025
- CAPITAL ONE SERVICES, LLC
- Mohamed Seck
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for optimizing fault detection in internet of thi...
- Patent number 12,237,964
- Issue date Feb 25, 2025
- Elisa Oyj
- Henri Karikallio
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telecommunication network alarm management
- Patent number 12,231,285
- Issue date Feb 18, 2025
- Telecom Italia S.p.A.
- Pino Castrogiovanni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for two-stage event notification
- Patent number 12,231,286
- Issue date Feb 18, 2025
- RAKUTEN SYMPHONY, INC.
- Diego Reinecke Enriquez
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for managing resource utilization in cloud infr...
- Patent number 12,218,810
- Issue date Feb 4, 2025
- Connectwise, LLC
- Arnold Bellini
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
User-defined external support request routing platform
- Patent number 12,199,841
- Issue date Jan 14, 2025
- Atlassian Pty Ltd.
- Rahul Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for managing service level agreements of suppor...
- Patent number 12,199,842
- Issue date Jan 14, 2025
- Connectwise, LLC
- Arnold Bellini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User lifecycle journey and asset data based bot skill selection
- Patent number 12,184,516
- Issue date Dec 31, 2024
- Cisco Technology, Inc.
- Chidambaram Arunachalam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for servicing requests in a decentralized network
- Patent number 12,177,094
- Issue date Dec 24, 2024
- Bank of America Corporation
- Saravanan Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated ticket creation and assignment for cloud-based applications
- Patent number 12,177,095
- Issue date Dec 24, 2024
- CAPITAL ONE SERVICES, LLC
- Mohamed Seck
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Machine learning systems and methods to corroborate and forecast us...
- Patent number 12,164,409
- Issue date Dec 10, 2024
- Citicorp Credit Services, Inc. (USA)
- Rajendra Kishore Thota
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic capture of detailed analysis information based on remote...
- Patent number 12,155,543
- Issue date Nov 26, 2024
- Cisco Technology, Inc.
- Jyoti Bansal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques and interfaces for troubleshooting datacenter networks
- Patent number 12,149,399
- Issue date Nov 19, 2024
- Cisco Technology, Inc.
- Chien-Ju Lo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Machine learning of pattern category identification for application...
- Patent number 12,143,276
- Issue date Nov 12, 2024
- International Business Machines Corporation
- Mayank Sharma
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced conversation interface for network management
- Patent number 12,132,622
- Issue date Oct 29, 2024
- Juniper Networks, Inc.
- Xiaoying Wu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for auto filling form fields based on natural lan...
- Patent number 12,124,793
- Issue date Oct 22, 2024
- RAKUTEN SYMPHONY, INC.
- Raja Jain
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Network management apparatus, network management method and network...
- Patent number 12,126,503
- Issue date Oct 22, 2024
- RAKUTEN MOBILE, INC.
- Rion Kimura
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scalable security information and event management (SIEM) framework
- Patent number 12,113,664
- Issue date Oct 8, 2024
- CenturyLink Intellectual Property LLC
- Michael David Wimpy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for updating the configuration of a cloud service
- Patent number 12,095,631
- Issue date Sep 17, 2024
- Connectwise, LLC
- Craig M. Fulton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Hybrid request routing system
- Patent number 12,095,634
- Issue date Sep 17, 2024
- SERVICENOW, INC.
- Vani Banaji
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Fault monitoring in a utility supply network
- Patent number 12,061,659
- Issue date Aug 13, 2024
- Spatialbuzz Limited
- Andrew Blake
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for external system integration
- Patent number 12,058,014
- Issue date Aug 6, 2024
- LivePerson, Inc.
- Fred Clarke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-source event feeds with actionable inputs
- Patent number 12,058,220
- Issue date Aug 6, 2024
- Atlassian Pty Ltd.
- Ali Dasdan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Root cause detection of anomalous behavior using network relationsh...
- Patent number 12,040,935
- Issue date Jul 16, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Cara Jividen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Smart ticket routing to determined support team
- Patent number 12,034,613
- Issue date Jul 9, 2024
- Cerner Innovation, Inc.
- Shishir Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for augmenting a question path graph for technica...
- Patent number 12,008,025
- Issue date Jun 11, 2024
- EMC IP Holding Company LLC
- Shelesh Chopra
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Graphical diagnosis and remediation of impairments within a service...
- Patent number 11,991,056
- Issue date May 21, 2024
- CSC Holdings, LLC
- Shashank Somal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for implementing machine learning classifications
- Patent number 11,971,898
- Issue date Apr 30, 2024
- Oracle International Corporation
- Anindya Chandra Patthak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive error user interface
- Patent number 11,972,438
- Issue date Apr 30, 2024
- Ebay Inc.
- Dileep Kumar Basam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Correlating network data with instant app feedback for ML-based cus...
- Patent number 11,973,668
- Issue date Apr 30, 2024
- Telefonaktiebolaget LM Ericsson (publ)
- Péter Kersch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CELL SITE ROUTER AND SERVER CABLING VERIFICATION
- Publication number 20250097132
- Publication date Mar 20, 2025
- DISH Wireless L.L.C.
- Orlando Cuavas
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATED NETWORK INCIDENT MANAGEMENT PLATFORM
- Publication number 20250088408
- Publication date Mar 13, 2025
- Rakuten Mobile, Inc.
- Moataz RADY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR UPDATING THE CONFIGURATION OF A CLOUD SERVICE
- Publication number 20250088436
- Publication date Mar 13, 2025
- Connectwise, LLC
- Craig M. Fulton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
- Publication number 20250071031
- Publication date Feb 27, 2025
- ATLASSIAN PTY LTD
- Rahul Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCED CONVERSATION INTERFACE FOR NETWORK MANAGEMENT
- Publication number 20250047576
- Publication date Feb 6, 2025
- Juniper Networks, Inc.
- Xiaoying Wu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MACHINE LEARNING SYSTEMS AND METHODS TO CORROBORATE AND FORECAST US...
- Publication number 20250028619
- Publication date Jan 23, 2025
- CITICORP CREDIT SERVICES, INC. (USA)
- Rajendra Kishore THOTA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PERFORMANCE GOALS FOR A SYSTEM APPLICATION
- Publication number 20250016068
- Publication date Jan 9, 2025
- International Business Machines Corporation
- Christopher Neil Bailey
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO DETERMINE CRITICALITY AND PRIORITIZE LIVE EVEN...
- Publication number 20240430178
- Publication date Dec 26, 2024
- NICE Ltd
- Darshan AMBHAIKAR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UTILIZING MACHINE LEARNING WITH SELF-SUPPORT ACTIONS TO DETERMINE S...
- Publication number 20240430180
- Publication date Dec 26, 2024
- Capital One Services, LLC
- Joshua EDWARDS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONVERSATIONAL NETWORK ASSURANCE USING LARGE LANGUAGE MODELS
- Publication number 20240406081
- Publication date Dec 5, 2024
- Cisco Technology, Inc.
- Grégory MERMOUD
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Hybrid Request Routing System
- Publication number 20240406082
- Publication date Dec 5, 2024
- ServiceNow, Inc.
- Vani Banaji
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MULTI-SOURCE EVENT FEEDS WITH ACTIONABLE INPUTS
- Publication number 20240396976
- Publication date Nov 28, 2024
- ATLASSIAN PTY LTD
- Ali Dasdan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTOMATIC INSIGHT INTO TICKET SUPPORT PROCESSES VIA XAI EXPLANATION...
- Publication number 20240362507
- Publication date Oct 31, 2024
- Red Hat, Inc.
- Robert Joao Geada
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROOT CAUSE DETECTION OF ANOMALOUS BEHAVIOR USING NETWORK RELATIONSH...
- Publication number 20240356795
- Publication date Oct 24, 2024
- State Farm Mutual Automobile Insurance Company
- Cara Jividen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING FAULT DETECTION IN INTERNET OF THI...
- Publication number 20240340217
- Publication date Oct 10, 2024
- Elisa Oyj
- Henri KARIKALLIO
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPARATUSES, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR PROCESSING...
- Publication number 20240333612
- Publication date Oct 3, 2024
- ATLASSIAN PTY LTD
- Michael Ruflin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MACHINE LEARNING OF PATTERN CATEGORY IDENTIFICATION FOR APPLICATION...
- Publication number 20240323098
- Publication date Sep 26, 2024
- International Business Machines Corporation
- Mayank Sharma
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method And System For Implementing Machine Learning Classifications
- Publication number 20240311386
- Publication date Sep 19, 2024
- ORACLE INTERNATIONAL CORPORATION
- Anindya Chandra Patthak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM, METHOD, AND MEDIUM FOR PROACTIVE MONITORING OF A NETWORK
- Publication number 20240275666
- Publication date Aug 15, 2024
- Rakuten Mobile, Inc.
- Subhankar DAS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UTILIZING MONITORING SERVICE EXPLORATION TO IMPROVE SERVICE INCIDEN...
- Publication number 20240275699
- Publication date Aug 15, 2024
- Microsoft Technology Licensing, LLC
- Myriam TITON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for servicing requests in a decentralized network
- Publication number 20240267306
- Publication date Aug 8, 2024
- Bank of America Corporation
- Saravanan Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EFFICIENT SINGLE USER METRIC USAGE FOR HIGH PRECISION SERVICE INCID...
- Publication number 20240256418
- Publication date Aug 1, 2024
- Microsoft Technology Licensing, LLC
- Myriam TITON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR TWO-STAGE EVENT NOTIFICATION
- Publication number 20240250863
- Publication date Jul 25, 2024
- RAKUTEN SYMHONY, INC.
- Diego REINECKE ENRIQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR GENERATING EVENT TICKETS
- Publication number 20240243980
- Publication date Jul 18, 2024
- RAKUTEN SYMPHONY, INC.
- Ecem Oyku GECGEL
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD, APPARATUS, AND COMPUTER READABLE MEDIUM
- Publication number 20240235965
- Publication date Jul 11, 2024
- Nitin PAL
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Support and Preventative Maintenance of Internet of Things Devices
- Publication number 20240187484
- Publication date Jun 6, 2024
- Helios Technologies, Inc.
- James J. Grogan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NETWORK MANAGEMENT APPARATUS, NETWORK MANAGEMENT METHOD AND NETWORK...
- Publication number 20240179080
- Publication date May 30, 2024
- Rakuten Mobile, Inc.
- Rion KIMURA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NE...
- Publication number 20240171476
- Publication date May 23, 2024
- Rakuten Mobile, Inc.
- Abhishek Kumar MISHRA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR MANAGING SERVICE LEVEL AGREEMENTS OF SUPPOR...
- Publication number 20240163183
- Publication date May 16, 2024
- Connectwise, LLC
- Arnold Bellini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
- Publication number 20240113948
- Publication date Apr 4, 2024
- ATLASSIAN PTY LTD
- Rahul Gupta
- G06 - COMPUTING CALCULATING COUNTING

Handling of trouble tickets

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Systems and method for informing incident resolution decision making

System and method for optimizing fault detection in internet of thi...

Telecommunication network alarm management

System and method for two-stage event notification

Systems and methods for managing resource utilization in cloud infr...

User-defined external support request routing platform

Systems and methods for managing service level agreements of suppor...

User lifecycle journey and asset data based bot skill selection

System and method for servicing requests in a decentralized network

Automated ticket creation and assignment for cloud-based applications

Machine learning systems and methods to corroborate and forecast us...

Automatic capture of detailed analysis information based on remote...

Techniques and interfaces for troubleshooting datacenter networks

Machine learning of pattern category identification for application...

Enhanced conversation interface for network management

System and method for auto filling form fields based on natural lan...

Network management apparatus, network management method and network...

Scalable security information and event management (SIEM) framework

Systems and methods for updating the configuration of a cloud service

Hybrid request routing system

Fault monitoring in a utility supply network

Systems and methods for external system integration

Multi-source event feeds with actionable inputs

Root cause detection of anomalous behavior using network relationsh...

Smart ticket routing to determined support team

Method and system for augmenting a question path graph for technica...

Graphical diagnosis and remediation of impairments within a service...

Method and system for implementing machine learning classifications

Interactive error user interface

Correlating network data with instant app feedback for ML-based cus...

Patents Applicationslast 30 patents

CELL SITE ROUTER AND SERVER CABLING VERIFICATION

AUTOMATED NETWORK INCIDENT MANAGEMENT PLATFORM

SYSTEMS AND METHODS FOR UPDATING THE CONFIGURATION OF A CLOUD SERVICE

USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM

ENHANCED CONVERSATION INTERFACE FOR NETWORK MANAGEMENT

MACHINE LEARNING SYSTEMS AND METHODS TO CORROBORATE AND FORECAST US...

PERFORMANCE GOALS FOR A SYSTEM APPLICATION

SYSTEM AND METHOD TO DETERMINE CRITICALITY AND PRIORITIZE LIVE EVEN...

UTILIZING MACHINE LEARNING WITH SELF-SUPPORT ACTIONS TO DETERMINE S...

CONVERSATIONAL NETWORK ASSURANCE USING LARGE LANGUAGE MODELS

Hybrid Request Routing System

MULTI-SOURCE EVENT FEEDS WITH ACTIONABLE INPUTS

AUTOMATIC INSIGHT INTO TICKET SUPPORT PROCESSES VIA XAI EXPLANATION...

ROOT CAUSE DETECTION OF ANOMALOUS BEHAVIOR USING NETWORK RELATIONSH...

SYSTEM AND METHOD FOR OPTIMIZING FAULT DETECTION IN INTERNET OF THI...

APPARATUSES, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR PROCESSING...

MACHINE LEARNING OF PATTERN CATEGORY IDENTIFICATION FOR APPLICATION...

Method And System For Implementing Machine Learning Classifications

SYSTEM, METHOD, AND MEDIUM FOR PROACTIVE MONITORING OF A NETWORK

UTILIZING MONITORING SERVICE EXPLORATION TO IMPROVE SERVICE INCIDEN...

System and method for servicing requests in a decentralized network

EFFICIENT SINGLE USER METRIC USAGE FOR HIGH PRECISION SERVICE INCID...

SYSTEM AND METHOD FOR TWO-STAGE EVENT NOTIFICATION

METHOD AND APPARATUS FOR GENERATING EVENT TICKETS

METHOD, APPARATUS, AND COMPUTER READABLE MEDIUM

Support and Preventative Maintenance of Internet of Things Devices

NETWORK MANAGEMENT APPARATUS, NETWORK MANAGEMENT METHOD AND NETWORK...

SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NE...

SYSTEMS AND METHODS FOR MANAGING SERVICE LEVEL AGREEMENTS OF SUPPOR...

USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM