Handling of trouble tickets

Industry

CPC
H04L41/5074

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Parent Industries

HELECTRICITY H04Electric communication H04LTRANSMISSION OF DIGITAL INFORMATION H04L41/00Arrangements for maintenance or administration or management of packet switching networks

Current Industry

H04L41/5074Handling of trouble tickets

Industries

Patents Grantslast 30 patents

Information Patent Grant
Techniques and interfaces for troubleshooting datacenter networks
- Patent number 12,149,399
- Issue date Nov 19, 2024
- Cisco Technology, Inc.
- Chien-Ju Lo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Machine learning of pattern category identification for application...
- Patent number 12,143,276
- Issue date Nov 12, 2024
- International Business Machines Corporation
- Mayank Sharma
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced conversation interface for network management
- Patent number 12,132,622
- Issue date Oct 29, 2024
- Juniper Networks, Inc.
- Xiaoying Wu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for auto filling form fields based on natural lan...
- Patent number 12,124,793
- Issue date Oct 22, 2024
- RAKUTEN SYMPHONY, INC.
- Raja Jain
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Network management apparatus, network management method and network...
- Patent number 12,126,503
- Issue date Oct 22, 2024
- RAKUTEN MOBILE, INC.
- Rion Kimura
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scalable security information and event management (SIEM) framework
- Patent number 12,113,664
- Issue date Oct 8, 2024
- CenturyLink Intellectual Property LLC
- Michael David Wimpy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for updating the configuration of a cloud service
- Patent number 12,095,631
- Issue date Sep 17, 2024
- Connectwise, LLC
- Craig M. Fulton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Hybrid request routing system
- Patent number 12,095,634
- Issue date Sep 17, 2024
- SERVICENOW, INC.
- Vani Banaji
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Fault monitoring in a utility supply network
- Patent number 12,061,659
- Issue date Aug 13, 2024
- Spatialbuzz Limited
- Andrew Blake
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-source event feeds with actionable inputs
- Patent number 12,058,220
- Issue date Aug 6, 2024
- Atlassian Pty Ltd.
- Ali Dasdan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for external system integration
- Patent number 12,058,014
- Issue date Aug 6, 2024
- LivePerson, Inc.
- Fred Clarke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Root cause detection of anomalous behavior using network relationsh...
- Patent number 12,040,935
- Issue date Jul 16, 2024
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Cara Jividen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Smart ticket routing to determined support team
- Patent number 12,034,613
- Issue date Jul 9, 2024
- Cerner Innovation, Inc.
- Shishir Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for augmenting a question path graph for technica...
- Patent number 12,008,025
- Issue date Jun 11, 2024
- EMC IP Holding Company LLC
- Shelesh Chopra
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Graphical diagnosis and remediation of impairments within a service...
- Patent number 11,991,056
- Issue date May 21, 2024
- CSC Holdings, LLC
- Shashank Somal
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for implementing machine learning classifications
- Patent number 11,971,898
- Issue date Apr 30, 2024
- Oracle International Corporation
- Anindya Chandra Patthak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive error user interface
- Patent number 11,972,438
- Issue date Apr 30, 2024
- Ebay Inc.
- Dileep Kumar Basam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Correlating network data with instant app feedback for ML-based cus...
- Patent number 11,973,668
- Issue date Apr 30, 2024
- Telefonaktiebolaget LM Ericsson (publ)
- Péter Kersch
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Using hardware profiles of hardware components to determine perform...
- Patent number 11,936,516
- Issue date Mar 19, 2024
- VMware, Inc.
- Rohit Pradeep Shetty
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Support method, support system, and computer program
- Patent number 11,936,537
- Issue date Mar 19, 2024
- IoT-EX Inc.
- Jun Matsumura
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Utilizing customer service incidents to rank server system under te...
- Patent number 11,929,893
- Issue date Mar 12, 2024
- Dell Products L.P.
- Ramakanth Kanagovi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Utilizing machine learning with self-support actions to determine s...
- Patent number 11,929,894
- Issue date Mar 12, 2024
- CAPITAL ONE SERVICES, LLC
- Joshua Edwards
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic support service
- Patent number 11,914,463
- Issue date Feb 27, 2024
- salesforce, Inc.
- Federico Ariel Piagentini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Autonomous auditing and remediation of it asset records
- Patent number 11,909,579
- Issue date Feb 20, 2024
- Adobe Inc.
- Lokendra Singh Chauhan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Utilizing machine learning with self-support actions to determine s...
- Patent number 11,882,010
- Issue date Jan 23, 2024
- CAPITAL ONE SERVICES, LLC
- Abdelkadar M'Hamed Benkreira
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Air deflector for cooling computing devices
- Patent number 11,882,644
- Issue date Jan 23, 2024
- Core Scientific Operating Company
- Lawrence Kom
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Providing virtual support to an end-user based on experience
- Patent number 11,861,624
- Issue date Jan 2, 2024
- International Business Machines Corporation
- Ratnakumar Vadapalli
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Virtualized cellular network multi-stage test and ticketing environ...
- Patent number 11,855,873
- Issue date Dec 26, 2023
- DISH Wireless L.L.C.
- Brian Mengwasser
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Domain-specific generative machine learning models
- Patent number 11,855,860
- Issue date Dec 26, 2023
- BMC Software, Inc.
- Ajoy Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Content discovery systems and methods
- Patent number 11,841,879
- Issue date Dec 12, 2023
- Atlassian Pty Ltd.
- Geoff Sims
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
AUTOMATIC INSIGHT INTO TICKET SUPPORT PROCESSES VIA XAI EXPLANATION...
- Publication number 20240362507
- Publication date Oct 31, 2024
- Red Hat, Inc.
- Robert Joao Geada
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ROOT CAUSE DETECTION OF ANOMALOUS BEHAVIOR USING NETWORK RELATIONSH...
- Publication number 20240356795
- Publication date Oct 24, 2024
- State Farm Mutual Automobile Insurance Company
- Cara Jividen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING FAULT DETECTION IN INTERNET OF THI...
- Publication number 20240340217
- Publication date Oct 10, 2024
- Elisa Oyj
- Henri KARIKALLIO
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPARATUSES, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR PROCESSING...
- Publication number 20240333612
- Publication date Oct 3, 2024
- ATLASSIAN PTY LTD
- Michael Ruflin
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MACHINE LEARNING OF PATTERN CATEGORY IDENTIFICATION FOR APPLICATION...
- Publication number 20240323098
- Publication date Sep 26, 2024
- International Business Machines Corporation
- Mayank Sharma
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method And System For Implementing Machine Learning Classifications
- Publication number 20240311386
- Publication date Sep 19, 2024
- ORACLE INTERNATIONAL CORPORATION
- Anindya Chandra Patthak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM, METHOD, AND MEDIUM FOR PROACTIVE MONITORING OF A NETWORK
- Publication number 20240275666
- Publication date Aug 15, 2024
- Rakuten Mobile, Inc.
- Subhankar DAS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UTILIZING MONITORING SERVICE EXPLORATION TO IMPROVE SERVICE INCIDEN...
- Publication number 20240275699
- Publication date Aug 15, 2024
- Microsoft Technology Licensing, LLC
- Myriam TITON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for servicing requests in a decentralized network
- Publication number 20240267306
- Publication date Aug 8, 2024
- Bank of America Corporation
- Saravanan Balasubramanian
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EFFICIENT SINGLE USER METRIC USAGE FOR HIGH PRECISION SERVICE INCID...
- Publication number 20240256418
- Publication date Aug 1, 2024
- Microsoft Technology Licensing, LLC
- Myriam TITON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR TWO-STAGE EVENT NOTIFICATION
- Publication number 20240250863
- Publication date Jul 25, 2024
- RAKUTEN SYMHONY, INC.
- Diego REINECKE ENRIQUEZ
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR GENERATING EVENT TICKETS
- Publication number 20240243980
- Publication date Jul 18, 2024
- RAKUTEN SYMPHONY, INC.
- Ecem Oyku GECGEL
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD, APPARATUS, AND COMPUTER READABLE MEDIUM
- Publication number 20240235965
- Publication date Jul 11, 2024
- Nitin PAL
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Support and Preventative Maintenance of Internet of Things Devices
- Publication number 20240187484
- Publication date Jun 6, 2024
- Helios Technologies, Inc.
- James J. Grogan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NETWORK MANAGEMENT APPARATUS, NETWORK MANAGEMENT METHOD AND NETWORK...
- Publication number 20240179080
- Publication date May 30, 2024
- Rakuten Mobile, Inc.
- Rion KIMURA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NE...
- Publication number 20240171476
- Publication date May 23, 2024
- Rakuten Mobile, Inc.
- Abhishek Kumar MISHRA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR MANAGING SERVICE LEVEL AGREEMENTS OF SUPPOR...
- Publication number 20240163183
- Publication date May 16, 2024
- Connectwise, LLC
- Arnold Bellini
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
- Publication number 20240113948
- Publication date Apr 4, 2024
- ATLASSIAN PTY LTD
- Rahul Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TELECOMMUNICATION NETWORK ALARM MANAGEMENT
- Publication number 20240113932
- Publication date Apr 4, 2024
- TELECOM ITALIA S.p.A.
- Pino Castrogiovanni
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VIRTUALIZED CELLULAR NETWORK MULTI-STAGE TEST AND TICKETING ENVIRON...
- Publication number 20240073119
- Publication date Feb 29, 2024
- DISH Wireless L.L.C.
- Brian Mengwasser
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SCALABLE SECURITY INFORMATION AND EVENT MANAGEMENT (SIEM) FRAMEWORK
- Publication number 20240064057
- Publication date Feb 22, 2024
- CenturyLink Intellectual Property LLC
- Michael David Wimpy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Hybrid Request Routing System
- Publication number 20240056368
- Publication date Feb 15, 2024
- ServiceNow, Inc.
- Vani Banaji
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES AND INTERFACES FOR TROUBLESHOOTING DATACENTER NETWORKS
- Publication number 20240039781
- Publication date Feb 1, 2024
- Cisco Technology, Inc.
- Chien-Ju Lo
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
USER LIFECYCLE JOURNEY AND ASSET DATA BASED BOT SKILL SELECTION
- Publication number 20240031255
- Publication date Jan 25, 2024
- Cisco Technology, Inc.
- Chidambaram Arunachalam
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REPURPOSING CORRECTIVE ACTIONS AS PREEMPTIVE ACTIONS FOR ADJACENT C...
- Publication number 20240007877
- Publication date Jan 4, 2024
- T-Mobile USA, Inc.
- Syam Sarasamma Kunjukrishnan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EXTRACTING CORRECTIVE ACTIONS FROM INFORMATION TECHNOLOGY OPERATIONS
- Publication number 20230412475
- Publication date Dec 21, 2023
- International Business Machines Corporation
- Boris Sobolev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR EXTERNAL SYSTEM INTEGRATION
- Publication number 20230412476
- Publication date Dec 21, 2023
- LivePerson, Inc.
- Fred Clarke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR NETWORK NAVIGATION
- Publication number 20230396515
- Publication date Dec 7, 2023
- AT&T INTELLECTUAL PROPERTY I, L.P.
- Seyed Hashemi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RECOMMENDATION ENGINE FOR IMPROVED USER EXPERIENCE IN ONLINE MEETINGS
- Publication number 20230396487
- Publication date Dec 7, 2023
- VMware, Inc.
- Rohit Pradeep Shetty
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FAULT MONITORING IN A UTILITY SUPPLY NETWORK
- Publication number 20230385351
- Publication date Nov 30, 2023
- Spatialbuzz Limited
- Andrew Blake
- G06 - COMPUTING CALCULATING COUNTING

Handling of trouble tickets

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Techniques and interfaces for troubleshooting datacenter networks

Machine learning of pattern category identification for application...

Enhanced conversation interface for network management

System and method for auto filling form fields based on natural lan...

Network management apparatus, network management method and network...

Scalable security information and event management (SIEM) framework

Systems and methods for updating the configuration of a cloud service

Hybrid request routing system

Fault monitoring in a utility supply network

Multi-source event feeds with actionable inputs

Systems and methods for external system integration

Root cause detection of anomalous behavior using network relationsh...

Smart ticket routing to determined support team

Method and system for augmenting a question path graph for technica...

Graphical diagnosis and remediation of impairments within a service...

Method and system for implementing machine learning classifications

Interactive error user interface

Correlating network data with instant app feedback for ML-based cus...

Using hardware profiles of hardware components to determine perform...

Support method, support system, and computer program

Utilizing customer service incidents to rank server system under te...

Utilizing machine learning with self-support actions to determine s...

Automatic support service

Autonomous auditing and remediation of it asset records

Utilizing machine learning with self-support actions to determine s...

Air deflector for cooling computing devices

Providing virtual support to an end-user based on experience

Virtualized cellular network multi-stage test and ticketing environ...

Domain-specific generative machine learning models

Content discovery systems and methods

Patents Applicationslast 30 patents

AUTOMATIC INSIGHT INTO TICKET SUPPORT PROCESSES VIA XAI EXPLANATION...

ROOT CAUSE DETECTION OF ANOMALOUS BEHAVIOR USING NETWORK RELATIONSH...

SYSTEM AND METHOD FOR OPTIMIZING FAULT DETECTION IN INTERNET OF THI...

APPARATUSES, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR PROCESSING...

MACHINE LEARNING OF PATTERN CATEGORY IDENTIFICATION FOR APPLICATION...

Method And System For Implementing Machine Learning Classifications

SYSTEM, METHOD, AND MEDIUM FOR PROACTIVE MONITORING OF A NETWORK

UTILIZING MONITORING SERVICE EXPLORATION TO IMPROVE SERVICE INCIDEN...

System and method for servicing requests in a decentralized network

EFFICIENT SINGLE USER METRIC USAGE FOR HIGH PRECISION SERVICE INCID...

SYSTEM AND METHOD FOR TWO-STAGE EVENT NOTIFICATION

METHOD AND APPARATUS FOR GENERATING EVENT TICKETS

METHOD, APPARATUS, AND COMPUTER READABLE MEDIUM

Support and Preventative Maintenance of Internet of Things Devices

NETWORK MANAGEMENT APPARATUS, NETWORK MANAGEMENT METHOD AND NETWORK...

SYSTEMS AND METHODS RELATED TO GENERATING TICKETS FOR A COMPUTER NE...

SYSTEMS AND METHODS FOR MANAGING SERVICE LEVEL AGREEMENTS OF SUPPOR...

USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM

TELECOMMUNICATION NETWORK ALARM MANAGEMENT

VIRTUALIZED CELLULAR NETWORK MULTI-STAGE TEST AND TICKETING ENVIRON...

SCALABLE SECURITY INFORMATION AND EVENT MANAGEMENT (SIEM) FRAMEWORK

Hybrid Request Routing System

TECHNIQUES AND INTERFACES FOR TROUBLESHOOTING DATACENTER NETWORKS

USER LIFECYCLE JOURNEY AND ASSET DATA BASED BOT SKILL SELECTION

REPURPOSING CORRECTIVE ACTIONS AS PREEMPTIVE ACTIONS FOR ADJACENT C...

EXTRACTING CORRECTIVE ACTIONS FROM INFORMATION TECHNOLOGY OPERATIONS

SYSTEMS AND METHODS FOR EXTERNAL SYSTEM INTEGRATION

SYSTEM AND METHOD FOR NETWORK NAVIGATION

RECOMMENDATION ENGINE FOR IMPROVED USER EXPERIENCE IN ONLINE MEETINGS

FAULT MONITORING IN A UTILITY SUPPLY NETWORK