in combination with interactive voice response systems or voice portals

Industry

CPC
H04M3/5166

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Parent Industries

HELECTRICITY H04Electric communication H04MTELEPHONIC COMMUNICATION H04M3/00Automatic or semi-automatic exchanges

Current Industry

H04M3/5166in combination with interactive voice response systems or voice portals

Industries

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Patents Grantslast 30 patents

Information Patent Grant
Artificial intelligence based smart device for contact centers solu...
- Patent number 12,210,840
- Issue date Jan 28, 2025
- Accenture Global Solutions Limited
- Kuldeep Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center customization in data communications systems
- Patent number 12,206,821
- Issue date Jan 21, 2025
- 8x8, Inc.
- Nick Holland
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated interactive voice response interaction using voice prompt...
- Patent number 12,192,405
- Issue date Jan 7, 2025
- Optum, Inc.
- Brent A. Mundie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced digital messaging
- Patent number 12,192,406
- Issue date Jan 7, 2025
- Avaya Management L.P.
- George Erhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatuses and methods involving parking communications
- Patent number 12,177,384
- Issue date Dec 24, 2024
- 8x8, Inc.
- Jared Smith-Mickelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enrollment and authentication over a phone call in call centers
- Patent number 12,159,633
- Issue date Dec 3, 2024
- PINDROP SECURITY, INC.
- Payas Gupta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for operating an interactive voice response system
- Patent number 12,155,793
- Issue date Nov 26, 2024
- Celligence International LLC
- Pavan Agarwal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enabling a wideband codec audio call between a mobile device and a...
- Patent number 12,143,428
- Issue date Nov 12, 2024
- T-Mobile USA, Inc.
- Brian Graves
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for processing high frequency callers
- Patent number 12,132,864
- Issue date Oct 29, 2024
- United Services Automobile Association (“USAA”)
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic precision queue routing
- Patent number 12,101,440
- Issue date Sep 24, 2024
- United Services Automobile Association (USAA)
- Joseph Reed Lewis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selecting a target queue for an electronic communication
- Patent number 12,081,702
- Issue date Sep 3, 2024
- CAPITAL ONE SERVICES, LLC
- Selvakannan Dhandapani
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
- Patent number 12,081,699
- Issue date Sep 3, 2024
- CAPITAL ONE SERVICES, LLC
- Scott Karp
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for facilitating communication between a user a...
- Patent number 12,075,002
- Issue date Aug 27, 2024
- Fidelity Information Services, LLC
- Susheel Nesargi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective performance of automated telephone calls to reduce latenc...
- Patent number 12,075,001
- Issue date Aug 27, 2024
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Context-aware audio interfacing
- Patent number 12,063,327
- Issue date Aug 13, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Reconnecting a calling device to a stage of an interactive voice re...
- Patent number 12,058,287
- Issue date Aug 6, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for an intelligent scripting engine
- Patent number 12,034,883
- Issue date Jul 9, 2024
- American Tel-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multimedia network transposition
- Patent number 12,034,886
- Issue date Jul 9, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for authenticating a caller using biometric aut...
- Patent number 12,034,720
- Issue date Jul 9, 2024
- United Services Automobile Association (USAA)
- David Tuomikoski
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communications network security for handling proxy voice calls
- Patent number 12,028,483
- Issue date Jul 2, 2024
- AT&T Intellectual Property I, L.P.
- Miranda Huet
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for serving multiple customers by a live agent
- Patent number 12,022,026
- Issue date Jun 25, 2024
- CAPITAL ONE SERVICES, LLC
- Joshua Edwards
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for providing multi-modal interaction via user...
- Patent number 12,010,267
- Issue date Jun 11, 2024
- Verizon Patent and Licensing Inc.
- Goldstein D. Daniel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Partial automation of text chat conversations
- Patent number 12,010,268
- Issue date Jun 11, 2024
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Auto switch-call center-based automated interface with voice switch...
- Patent number 11,997,233
- Issue date May 28, 2024
- CenturyLink Intellectual Proper LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Generating visualizations of interactive voice response menu option...
- Patent number 11,991,309
- Issue date May 21, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Interactive dialog communication via callback
- Patent number 11,962,720
- Issue date Apr 16, 2024
- Business Objects Software Ltd.
- Stephane Coze
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Fraud detection in contact centers using deep learning model
- Patent number 11,949,811
- Issue date Apr 2, 2024
- Wells Fargo Bank, N.A.
- Nick A. Maiorana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
User interaction artificial intelligence chat engine for integratio...
- Patent number 11,941,594
- Issue date Mar 26, 2024
- Truist Bank
- Sudeshna Banerjee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for easy, secure, error free and controlled info...
- Patent number 11,943,390
- Issue date Mar 26, 2024
- Krishna Koravadi
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method for controlling a real-time conversation and real-time commu...
- Patent number 11,924,370
- Issue date Mar 5, 2024
- RINGCENTRAL, INC.
- Karl Klaghofer
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
SIGNAL DETECTION AND BLOCKING FOR VOICE PROCESSING EQUIPMENT
- Publication number 20250037128
- Publication date Jan 30, 2025
- Sycurio Limited
- Andrew Peter William Tew
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PLAYING A PERSONALIZED VOICE RECORDING WITH A...
- Publication number 20250030800
- Publication date Jan 23, 2025
- NICE Ltd
- Sean PURDY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS
- Publication number 20250023984
- Publication date Jan 16, 2025
- United Services Automobile Association ("USAA")
- John R. Harris
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE AI CONTAINER
- Publication number 20240419983
- Publication date Dec 19, 2024
- Bank of America Corporation
- Sandeep Verma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT
- Publication number 20240406315
- Publication date Dec 5, 2024
- Capital One Services, LLC
- Joshua EDWARDS
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240380843
- Publication date Nov 14, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...
- Publication number 20240372945
- Publication date Nov 7, 2024
- Fidelity Information Services, LLC
- Susheel NESARGI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTEXT-AWARE AUDIO INTERFACING
- Publication number 20240357036
- Publication date Oct 24, 2024
- LivePerson, Inc.
- Marc Hayes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE
- Publication number 20240357035
- Publication date Oct 24, 2024
- American TEL-A-Systems, Inc.
- Thomas V. Curtin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Reconnecting To A Node Of An Interactive Voice Response Service
- Publication number 20240340376
- Publication date Oct 10, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
AUTO SWITCH - CALL CENTER-BASED AUTOMATED INTERFACE WITH VOICE SWIT...
- Publication number 20240314240
- Publication date Sep 19, 2024
- CenturyLink Intellectual Property LLC
- Jaime D. Lemley
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and Methods for Distinguishing Between Human Speech and Mac...
- Publication number 20240312466
- Publication date Sep 19, 2024
- Outbound AI Inc.
- Ronen Reouveni
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS
- Publication number 20240305715
- Publication date Sep 12, 2024
- Verint Americas Inc.
- Ian Beaver
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY
- Publication number 20240267461
- Publication date Aug 8, 2024
- LivePerson, Inc.
- Manoj Kithany
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Transcribing Interactive Voice Response Menu Options To Generate Vi...
- Publication number 20240267463
- Publication date Aug 8, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEMS AND METHODS FOR AUTHENTICATION FOR USER SUPPORT
- Publication number 20240236084
- Publication date Jul 11, 2024
- Capital One Services, LLC
- Ihab POTHIAWALA
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FRAUD DETECTION IN CONTACT CENTERS USING DEEP LEARNING MODEL
- Publication number 20240223699
- Publication date Jul 4, 2024
- Wells Fargo Bank, N.A.
- Nick A. Maiorana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR CONTROLLING A REAL-TIME CONVERSATION AND REAL-TIME COMMU...
- Publication number 20240205328
- Publication date Jun 20, 2024
- RingCentral, Inc.
- Karl KLAGHOFER
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CHATBOT DEFLECTION
- Publication number 20240187522
- Publication date Jun 6, 2024
- Bank of America Corporation
- Ramakrishna R. Yannam
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENABLING A WIDEBAND CODEC AUDIO CALL BETWEEN A MOBILE DEVICE AND A...
- Publication number 20240179190
- Publication date May 30, 2024
- T-Mobile USA, Inc.
- Brian Graves
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR GENERATING CUSTOMIZED CUSTOMER SERVICE MENU
- Publication number 20240171679
- Publication date May 23, 2024
- Capital One Services, LLC
- Jose Moreno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
- Publication number 20240163372
- Publication date May 16, 2024
- Capital One Services, LLC
- Scott KARP
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Mapping A Contact Center Service Request To A Modality
- Publication number 20240163373
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS, APPARATUSES, AND SYSTEMS FOR DYNAMICALLY NAVIGATING INTERA...
- Publication number 20240146844
- Publication date May 2, 2024
- Paymentus Corporation
- Dushyant Sharma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATED CONVERSATIONAL MENU OVERLAY WITH IVR IN CONTACT CENTERS
- Publication number 20240146842
- Publication date May 2, 2024
- Cisco Technology, Inc.
- Nagendra Channasagara Lakshman
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
System and methods for easy, secure, error free and controlled info...
- Publication number 20240121339
- Publication date Apr 11, 2024
- Krishna Koravadi
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND SYSTEM FOR VIRTUAL ASSISTANT CONVERSATIONS
- Publication number 20240089375
- Publication date Mar 14, 2024
- Verint Americas Inc.
- Daniel Thomas Spohrer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTERACTIVE VOICE RESPONSE SELECTION
- Publication number 20240089374
- Publication date Mar 14, 2024
- Comcast Cable Communications, LLC
- Ganesh Narayanan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
- Publication number 20240064234
- Publication date Feb 22, 2024
- Google LLC
- Yuval Baror
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SELECTING A TARGET QUEUE FOR AN ELECTRONIC COMMUNICATION
- Publication number 20240048656
- Publication date Feb 8, 2024
- Capital One Services, LLC
- Selvakannan DHANDAPANI
- G06 - COMPUTING CALCULATING COUNTING

in combination with interactive voice response systems or voice portals

Industry

Parent Industries

Current Industry

Patents Grantslast 30 patents

Artificial intelligence based smart device for contact centers solu...

Contact center customization in data communications systems

Automated interactive voice response interaction using voice prompt...

Enhanced digital messaging

Apparatuses and methods involving parking communications

Enrollment and authentication over a phone call in call centers

Systems and methods for operating an interactive voice response system

Enabling a wideband codec audio call between a mobile device and a...

System and method for processing high frequency callers

Dynamic precision queue routing

Selecting a target queue for an electronic communication

Systems for transitioning telephony-based and in-person servicing i...

Systems and methods for facilitating communication between a user a...

Selective performance of automated telephone calls to reduce latenc...

Context-aware audio interfacing

Reconnecting a calling device to a stage of an interactive voice re...

Systems and methods for an intelligent scripting engine

Multimedia network transposition

Systems and methods for authenticating a caller using biometric aut...

Communications network security for handling proxy voice calls

System and method for serving multiple customers by a live agent

Systems and methods for providing multi-modal interaction via user...

Partial automation of text chat conversations

Auto switch-call center-based automated interface with voice switch...

Generating visualizations of interactive voice response menu option...

Interactive dialog communication via callback

Fraud detection in contact centers using deep learning model

User interaction artificial intelligence chat engine for integratio...

System and methods for easy, secure, error free and controlled info...

Method for controlling a real-time conversation and real-time commu...

Patents Applicationslast 30 patents

SIGNAL DETECTION AND BLOCKING FOR VOICE PROCESSING EQUIPMENT

SYSTEM AND METHOD FOR PLAYING A PERSONALIZED VOICE RECORDING WITH A...

SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS

VOICE AI CONTAINER

SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...

CONTEXT-AWARE AUDIO INTERFACING

SYSTEMS AND METHODS FOR AN INTELLIGENT SCRIPTING ENGINE

Reconnecting To A Node Of An Interactive Voice Response Service

AUTO SWITCH - CALL CENTER-BASED AUTOMATED INTERFACE WITH VOICE SWIT...

Systems and Methods for Distinguishing Between Human Speech and Mac...

PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS

ALTERNATE COMMUNICATION OPTIONS DURING COMMUNICATION DELAY

Transcribing Interactive Voice Response Menu Options To Generate Vi...

SYSTEMS AND METHODS FOR AUTHENTICATION FOR USER SUPPORT

FRAUD DETECTION IN CONTACT CENTERS USING DEEP LEARNING MODEL

METHOD FOR CONTROLLING A REAL-TIME CONVERSATION AND REAL-TIME COMMU...

CHATBOT DEFLECTION

ENABLING A WIDEBAND CODEC AUDIO CALL BETWEEN A MOBILE DEVICE AND A...

SYSTEMS AND METHODS FOR GENERATING CUSTOMIZED CUSTOMER SERVICE MENU

SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...

Mapping A Contact Center Service Request To A Modality

METHODS, APPARATUSES, AND SYSTEMS FOR DYNAMICALLY NAVIGATING INTERA...

AUTOMATED CONVERSATIONAL MENU OVERLAY WITH IVR IN CONTACT CENTERS

System and methods for easy, secure, error free and controlled info...

METHOD AND SYSTEM FOR VIRTUAL ASSISTANT CONVERSATIONS

INTERACTIVE VOICE RESPONSE SELECTION

SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...

SELECTING A TARGET QUEUE FOR AN ELECTRONIC COMMUNICATION