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in combination with interactive voice response systems or voice portals
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H04M3/5166
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Parent Industries
H
ELECTRICITY
H04
Electric communication
H04M
TELEPHONIC COMMUNICATION
H04M3/00
Automatic or semi-automatic exchanges
Current Industry
H04M3/5166
in combination with interactive voice response systems or voice portals
Industries
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Patents Grants
last 30 patents
Information
Patent Grant
Interactive dialog communication via callback
Patent number
11,962,720
Issue date
Apr 16, 2024
Business Objects Software Ltd.
Stephane Coze
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Fraud detection in contact centers using deep learning model
Patent number
11,949,811
Issue date
Apr 2, 2024
Wells Fargo Bank, N.A.
Nick A. Maiorana
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
User interaction artificial intelligence chat engine for integratio...
Patent number
11,941,594
Issue date
Mar 26, 2024
Truist Bank
Sudeshna Banerjee
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and methods for easy, secure, error free and controlled info...
Patent number
11,943,390
Issue date
Mar 26, 2024
Krishna Koravadi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Method for controlling a real-time conversation and real-time commu...
Patent number
11,924,370
Issue date
Mar 5, 2024
RINGCENTRAL, INC.
Karl Klaghofer
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Grant
Interactive voice response using intent prediction and, for example...
Patent number
11,924,377
Issue date
Mar 5, 2024
T-Mobile USA, Inc.
Phi Nguyen
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems for transitioning telephony-based and in-person servicing i...
Patent number
11,924,378
Issue date
Mar 5, 2024
CAPITAL ONE SERVICES, LLC
Scott Karp
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
User interaction artificial intelligence chat engine for integratio...
Patent number
11,907,920
Issue date
Feb 20, 2024
Truist Bank
Sudeshna Banerjee
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Mapping a universal contact center service access point to a servic...
Patent number
11,909,918
Issue date
Feb 20, 2024
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods, apparatuses, and systems for dynamically navigating intera...
Patent number
11,909,917
Issue date
Feb 20, 2024
PAYMENTUS CORPORATION
Dushyant Sharma
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method of directed flow interactive chat
Patent number
11,902,467
Issue date
Feb 13, 2024
INTRADO CORPORATION
Prabhat Dahal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Apparatuses and methods involving parking communications
Patent number
11,902,470
Issue date
Feb 13, 2024
8x8, Inc.
Jared Smith-Mickelson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Phone tree traversal system and method
Patent number
11,895,270
Issue date
Feb 6, 2024
Lenovo (Singapore) Pte. Ltd.
Lindsay Nelson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for prioritizing emergency calls
Patent number
11,895,272
Issue date
Feb 6, 2024
NICE LTD.
Roman Frenkel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Predictive prompt generation by an automated prompt system
Patent number
11,886,509
Issue date
Jan 30, 2024
Optum Services (Ireland) Limited
Gregory Buckley
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for omnichannel user engagement and response
Patent number
11,889,023
Issue date
Jan 30, 2024
Fancloud, Inc.
Jean-David Dahan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Predictive cross-platform system
Patent number
11,882,240
Issue date
Jan 23, 2024
PayPal, Inc.
Eddie Batlle
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Second level interactive voice response component
Patent number
11,876,929
Issue date
Jan 16, 2024
Intermedia.net, Inc.
Vladimir Pereira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods and systems of providing response based on communication se...
Patent number
11,856,141
Issue date
Dec 26, 2023
Avaya Management L.P.
Reinhard P. Klemm
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Template-based management of telecommunications services
Patent number
11,849,071
Issue date
Dec 19, 2023
8x8, Inc.
Zhishen Liu
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Highly scalable contact center with automated transition from voice...
Patent number
11,843,717
Issue date
Dec 12, 2023
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Automatic navigation of an interactive voice response (IVR) tree on...
Patent number
11,843,718
Issue date
Dec 12, 2023
Google LLC
Yuval Baror
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods for managing call traffic at a virtual assistant server
Patent number
11,831,806
Issue date
Nov 28, 2023
KORE.AI, INC.
Rajkumar Koneru
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for generating customized customer service menu
Patent number
11,831,807
Issue date
Nov 28, 2023
CAPITAL ONE SERVICES, LLC
Jose Moreno
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Accessory for a voice-controlled device
Patent number
11,823,681
Issue date
Nov 21, 2023
Amazon Technologies, Inc.
Zoe Adams
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing an interactive voice response syste...
Patent number
11,825,021
Issue date
Nov 21, 2023
United Services Automobile Association (“USAA”)
John R. Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for virtual assistant conversations
Patent number
11,825,023
Issue date
Nov 21, 2023
Verint Americas Inc.
Daniel Thomas Spohrer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Selecting a target queue for an electronic communication
Patent number
11,818,294
Issue date
Nov 14, 2023
CAPITAL ONE SERVICES, LLC
Selvakannan Dhandapani
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Multimode service communication configuration
Patent number
11,818,292
Issue date
Nov 14, 2023
INTRADO CORPORATION
Andrew Bird
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Automatic navigation of an interactive voice response (IVR) tree on...
Patent number
11,811,969
Issue date
Nov 7, 2023
Google LLC
Yuval Baror
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
METHODS, APPARATUSES, AND SYSTEMS FOR DYNAMICALLY NAVIGATING INTERA...
Publication number
20240146844
Publication date
May 2, 2024
Paymentus Corporation
Dushyant Sharma
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATED CONVERSATIONAL MENU OVERLAY WITH IVR IN CONTACT CENTERS
Publication number
20240146842
Publication date
May 2, 2024
Cisco Technology, Inc.
Nagendra Channasagara Lakshman
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
System and methods for easy, secure, error free and controlled info...
Publication number
20240121339
Publication date
Apr 11, 2024
Krishna Koravadi
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
METHOD AND SYSTEM FOR VIRTUAL ASSISTANT CONVERSATIONS
Publication number
20240089375
Publication date
Mar 14, 2024
Verint Americas Inc.
Daniel Thomas Spohrer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTERACTIVE VOICE RESPONSE SELECTION
Publication number
20240089374
Publication date
Mar 14, 2024
Comcast Cable Communications, LLC
Ganesh Narayanan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENC...
Publication number
20240064234
Publication date
Feb 22, 2024
Google LLC
Yuval Baror
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SELECTING A TARGET QUEUE FOR AN ELECTRONIC COMMUNICATION
Publication number
20240048656
Publication date
Feb 8, 2024
Capital One Services, LLC
Selvakannan DHANDAPANI
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTOMATIC NAVIGATION OF AN INTERACTIVE VOICE RESPONSE (IVR) TREE ON...
Publication number
20240031483
Publication date
Jan 25, 2024
Google LLC
Yuval Baror
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS OF AUTOMATED VALIDATION OF ELECTRONIC DATA VIA...
Publication number
20240007562
Publication date
Jan 4, 2024
JoshCo Group, LLC
Brian C. QUARESMA
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
ARTIFICIAL INTELLIGENCE BASED REFINEMENT OF AUTOMATIC CONTROL SETTI...
Publication number
20230421694
Publication date
Dec 28, 2023
OPEN TEXT HOLDINGS, INC.
Donald Russ Miller
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTEXT-AWARE AUDIO INTERFACING
Publication number
20230412733
Publication date
Dec 21, 2023
LivePerson, Inc.
Marc Hayes
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
AUTOMATED INTERACTIVE VOICE RESPONSE INTERACTION USING VOICE PROMPT...
Publication number
20230412731
Publication date
Dec 21, 2023
OPTUM, INC.
Brent A. Mundie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TARGETED GENERATIVE AI FROM MERGED COMMUNICATION TRANSCRIPTS
Publication number
20230410801
Publication date
Dec 21, 2023
LivePerson, Inc.
Amit Mishra
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ARRANGEMENTS FOR DETECTING BI-DIRECTIONAL ARTIFICIAL INTELLIGENCE (...
Publication number
20230403328
Publication date
Dec 14, 2023
Capital One Services, LLC
Andrew DOANE
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR SMART DIALOGUE COMMUNICATION
Publication number
20230370549
Publication date
Nov 16, 2023
Hithink Royalflush Information Network Co., Ltd.
Ming CHEN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING I...
Publication number
20230353674
Publication date
Nov 2, 2023
Capital One Services, LLC
Scott KARP
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
USER INTERACTION ARTIFICIAL INTELLIGENCE CHAT ENGINE FOR INTEGRATIO...
Publication number
20230351352
Publication date
Nov 2, 2023
Truist Bank
Sudeshna Banerjee
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...
Publication number
20230328180
Publication date
Oct 12, 2023
Fidelity Information Services, LLC
Susheel NESARGI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
REAL-TIME NOTIFICATION OF DISCLOSURE ERRORS IN INTERACTIVE COMMUNIC...
Publication number
20230297785
Publication date
Sep 21, 2023
Capital One Services, LLC
Nicholas LAMM
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT
Publication number
20230300246
Publication date
Sep 21, 2023
Capital One Services, LLC
Joshua EDWARDS
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
AUTHENTICATION USING DTMF TONES
Publication number
20230283711
Publication date
Sep 7, 2023
PINDROP SECURITY, INC.
Payas GUPTA
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
PHONE TREE TRAVERSAL SYSTEM AND METHOD
Publication number
20230262166
Publication date
Aug 17, 2023
LENOVO (SINGAPORE) PTE. LTD
Lindsay Nelson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
HYBRID HUMAN-ASSISTED DIALOGUE SYSTEM
Publication number
20230260510
Publication date
Aug 17, 2023
SRI International
Dimitra Vergyri
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
Mapping A Universal Contact Center Service Access Point To A Servic...
Publication number
20230247139
Publication date
Aug 3, 2023
Zoom Video Communications, Inc.
Jin Li
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SECOND LEVEL INTERACTIVE VOICE RESPONSE COMPONENT
Publication number
20230224404
Publication date
Jul 13, 2023
INTERMEDIA.NET, INC.
Vladimir Pereira
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER A...
Publication number
20230216956
Publication date
Jul 6, 2023
Fidelity Information Services, LLC
Susheel NESARGI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR PRIORITIZING EMERGENCY CALLS
Publication number
20230208976
Publication date
Jun 29, 2023
NICE Ltd
Roman FRENKEL
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
ENHANCED ISSUE DETECTION AND RESOLUTION IN A CALL CENTER
Publication number
20230177518
Publication date
Jun 8, 2023
International Business Machines Corporation
Clement Decrop
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR FINDING AN INTERACTION SUBSET WITHIN A SET...
Publication number
20230177533
Publication date
Jun 8, 2023
NICE Ltd
Yuval SHACHAF
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND SYSTEMS OF PROVIDING RESPONSE BASED ON COMMUNICATION SE...
Publication number
20230179708
Publication date
Jun 8, 2023
Avaya Management L.P.
Reinhard P. Klemm
H04 - ELECTRIC COMMUNICATION TECHNIQUE